Contacting Burger King Customer Service Center
Burger King is an international restaurant chain with more than 50 years in the business. The company is known for its unique branding strategy, “Have It Your Way”, as well as its signature flamed-broiled sandwich. Serving more than 11 million customers on a daily basis mean Burger King must perform at a high level in each of the restaurants. When problems and concerns regarding levels of service, the company wants to know in order to address the issue.Click here to leave a comment about your customer service experience.
When contacting the customer service department by phone, customers will need to call during regular business hours. The customer service department is open Monday through Friday, 10am to 6pm EST.
Phone Contact Numbers
- Customer service department: 1-866-394-2493
- Corporate headquarters: 1-305-378-3000
Customers wanting to send a message to the customer service department at the corporate offices will need to send correspondence here:
Burger King Worldwide5505 Blue Lagoon Dr.Miami, FL 33126
When customers visit the official Burger King website http://www.bk.com/, they have the ability to review the menu options, find nutritional information and learn more about the corporate responsibility program. Customers can also sign up for BK Alerts, a program which send promotions to your mobile device. Since Burger King is a franchise, customers can learn about franchise opportunities.
Customer Service Email
Burger King does not have a direct email address for the customer service department; instead, they have a customer feedback form located here http://www.tellusaboutus.com/comments/commentform/burgerking.aspx/.Customers can select the type of feedback they want to send to the customer service department, either restaurant experience or general communication.
We sent correspondence to the customer service department asking who we contact in the event the customer care department is closed for the day, considering the restaurants are open late. According to the automated response we received, a representative will answer or concern within two business days from receipt.
When we contact customer service departments, we look for timely service, pleasantries and a dedication to service. The representatives at Burger King provided all three. Calling the customer care line was simple and the call went directly to a representative in less than 60 seconds. The agent asked how they could help and offered further assistance prior to ending the call.
We wanted information on checking the balance on a gift card. The question was answered. The overall experience was great. As a Burger king customer, how was your experience contact the customer service department? Share your thoughts below.