Contact Burger King Customer Service

Contacting Burger King Customer Service Center

Burger King is an international restaurant chain with more than 50 years in the business. The company is known for its unique branding strategy, “Have It Your Way”, as well as its signature flamed-broiled sandwich. Serving more than 11 million customers on a daily basis mean Burger King must perform at a high level in each of the restaurants. When problems and concerns regarding levels of service, the company wants to know in order to address the issue.

Customers have the ability to contact the customer service department is several ways, including phone, customer contact form and through social media such as the Facebook page or Twitter page.

to leave a comment about your customer service experience.

Contact Info:

When contacting the customer service department by phone, customers will need to call during regular business hours. The customer service department is open Monday through Friday, 10am to 6pm EST.

Phone Contact Numbers

  • Customer service department: 1-866-394-2493
  • Corporate headquarters: 1-305-378-3000

Mailing Address

Customers wanting to send a message to the customer service department at the corporate offices will need to send correspondence here:

Burger King Worldwide5505 Blue Lagoon Dr.Miami, FL 33126

Official Website

When customers visit the official Burger King website http://www.bk.com/, they have the ability to review the menu options, find nutritional information and learn more about the corporate responsibility program. Customers can also sign up for BK Alerts, a program which send promotions to your mobile device. Since Burger King is a franchise, customers can learn about franchise opportunities.

Customer Service Email

Burger King does not have a direct email address for the customer service department; instead, they have a customer feedback form located here http://www.tellusaboutus.com/comments/commentform/burgerking.aspx/.Customers can select the type of feedback they want to send to the customer service department, either restaurant experience or general communication.

We sent correspondence to the customer service department asking who we contact in the event the customer care department is closed for the day, considering the restaurants are open late. According to the automated response we received, a representative will answer or concern within two business days from receipt.

Our Experience

When we contact customer service departments, we look for timely service, pleasantries and a dedication to service. The representatives at Burger King provided all three. Calling the customer care line was simple and the call went directly to a representative in less than 60 seconds. The agent asked how they could help and offered further assistance prior to ending the call.

We wanted information on checking the balance on a gift card. The question was answered. The overall experience was great. As a Burger king customer, how was your experience contact the customer service department? Share your thoughts below.

1 Star2 Stars3 Stars4 Stars5 Stars (41 votes, average: 1.80 out of 5)
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268 Comments on “Contact Burger King Customer Service
  1. Responding to the recent request on the restaraunt that myself and my wife visited on the 12th of Jan of this year. The address you asked for was 1723 N. Division in Spokane, WA phone number is 509-327-5339. As stated in my comment on the 12th. The place was filthy. The tables were nasty (everyone of them) we had to wipe off a table to sit at. Food on the floor/ nasty. There were only us and three other customers in the place and there were three employees standing behind the counter VISITING with each other. That will be the last time we will ever go there. Very disappointing to Burger King for this to happen. Wouldn’t be surprised if a health official goes there and shuts the place down .

  2. VERY upset!I was told that the order screen didnt “read” that I had pulled up which is why I sat in the drive thru unanswered for roughly 10mins. There were 8 other cars behind me & many were honking. I pulled forward to see Howard, sitting on the counter. I asked him why noone bothered to glance out the window when they didnt hear any orders for over 10mins. He said Sundays were dead so its not weird.He then told me that I could wait 5 mins for a burger as he looked me up & down. Never apologized

  3. Good morning, my name is Osiel Giraldo and i am a student at Miami Dade College, i am currently doing a research paper on the customer service that Burger King offers. i’ve been trying to find a website where i can see the customer service policies but haven’t found anything. How can i be helped with finding this. Feel free to contact me via email. Thanks and have a good day.

  4. Hiii my name is ashley…I sent u an email sometimes last week about the stupid wifi down STILL here in medicine hat alberta.. duno if suppose to get an email back somerimes soon from u orr u able to get on it and geting it fixed. I AM still avoiding to go. I have always enjoy going there on weekends to use it and to eat their food..still they tell me and other ppl there been asking if working how good of an place is it. Why dont u alls either ge the damn thing fixs or takes it down for good.tvery frusturted still over 2 months it still not delt with so wat happening here. I heard these ppldont even care wat ppl say or feel when it comes to getting somethn fixs..so get ur ass in gear. Enough already…geez!!! Thanx ak

  5. Attention Burger King!!!!!!!!!!!!!! The Turkey Burger is a hit! So much that I have tried to get a Turkey Burger FOUR times at two different locations in a week and a half to be told they don’t have any!!!!!

    Make it happen, make the order Bigger! No make it a continual item on the menu. Its amazing!

  6. i was at store number 12428 which is in Shelby, Ohio
    at 6:37:07 on 4/27/2013 and let me tell you about my horrible experience with the manager, who would not tell me her first name for me to write a complaint about her.
    i spend 28 dollars every week for my family to have a
    fast easy night of dinner. each time we go there
    there is always something that is missing from our
    order so i must go in and get it figured out, hopefully BEFORE i get home and get even more upset.
    The manager who need i say is a large African American woman{since she gave no name} actually laughed and smiled when i told her of the missing item within my order.i told her it is not that hard to count 4 milkshakes and she told me to leave as i was searching through the ONE bag full of 28 dollars of food.
    i told her that i certainly will leave once i ensure that all of the items that i paid for were accounted for.
    i had said, your not going to even say sorry?
    she replied sarcastically in my opinion, Sorry for what?
    i said sorry for getting my order wrong and making this fast food processes a continuing nightmare weekly.**end
    if it were not for customers like myself, this store locating would not be able to stay in business
    lets be real BK will not make a profit off of just them dollar sandwiches, enough to keep at lease 3 employees there to work.I never have had to complain like this but it is so disrespectful that here i am trying to help local businesses by buying there products and i get treated like this by of all people a manager!
    In my profession when we have a customer complaint of this magnitude we take it very seriously and actitoons need to be taken to ensure that our business continues be as profitable as it can be.REMEMBER there ARE other people out there who struggle to find a job and would greatly appreciate a BK Manager job unlike the manager in witch i dealt with today.keep in mind that she appeared to be in her thirties and not just a teenager. she should have done things with a bit more professionalism
    She should be fired with out a doubt in my mind no exceptions. ons need to be taken to ensure that our business continues

  7. I went to bk on Madison ave. in Lakewood today and saw something disturbing. Came through drive-threw window and saw employee mopping and another making my coffee drink and she dropped plastic lid for drink on floor mind you floor still wet. Then it was picked up and used for next drink she made. That was so disturbing so many germs on floor. Will not be going to that store again and I hope some thing will be done so that doesn’t happen again and so that someone doesn’t get sick.

  8. I complained on the website about food missing food, terrible service from store # 2557 In Maple Shade, NJ. 2 nights ago we went to get take out ordered and paid for 2 dbl. whoopers w/cheese . . and only got one with one patty on it, not even a double ! We also ordered and paid for 2 orders do cinnabuns and got only one!! I’ve written several times about the same store To no avail. There is always food missing or wrong items…as well as the fact that half of the staff doesn’t even speak English!!!! Pasted below is the response I received !
    Dear Catherine Gotti,

    Thank you for taking the time to contact BURGER KING® restaurants. As a
    valued guest, your comments and observations are very important to us.

    We strive to exceed expectations for all of our Guests and your feedback
    is valuable in helping us to continuously work towards providing the best
    possible Guest experience.

    As your patronage is important to us we hope that you will continue to
    dine with us, we are sending you a WHOPPER® coupon that may be used at any
    of our participating restaurants. Please allow 2 to 3 weeks to receive
    your coupon by mail.

    Thank you again for bringing this matter to our attention and rest assured
    that your comments have been forwarded to the appropriate management team
    so that they may be aware of your concerns. We value your opinion and look
    forward to serving you again in the near future.

    Kind regards,

    BURGER KING® Restaurants Guest Relations

    Roger

    And the response I sent back..again with no answer :

    Wow I’m impressed ( NOT) a whole Whopper ? I can get that merely by using my receipt. One coupon for constant mix ups ? No thanks ! Not interested! I get one coupon and need to spend money to feed the rest of my family! Don’t think that’s gonna happen ! We spent almost $30 last evening!
    Thanks but no thanks..I’ll stick to McDonalds!!!!
    Catherine A Gotti

  9. 7/18/13 around 7:40 pm, I had arrived at the drive thru at Burger King in Hixson, Tennessee. Vehicle in front of me at a drive thru window with a white pit bull looking dog with his head out the window. The girl at the window had her hands all over the dog and hands and forearms in the dogs mouth. It was disgusting. We pulled up immediately to find the same girl bagging food. I have two other witnesses. I called attention to this, to the girl actually working the window. Her response was the girl in question didn’t bag our food. Needless to say, our appetite was out the window. (no pun intended) It was so repulsive. It was obvious she did not wash her hands. Won’t be back if she is still there!!

  10. I live in baker Louisiana and the burger king store in goin down they are fixing food anyway! And I waited dam 1 hour!

  11. i have been trying to write my review on the site on the back of my reciepts but the location number doesnt seem to be valid. i have been going out of my way to give feedback on my experience @ the bk in milwaukee Wisconsin on locust street on the east side. the number that was on the ticket was 101624. anyways i feel that the company should know how terrible of an experience i had there. i love burger king and have been going there ever since i was young. i have been to this particular bk 3 times and have had the same experience everytime. each time i have gone i have waited 5 go 10 minutes with no one in front of me to first hear from someone over the order speaker. once they finally acknowledged me they said yup and nothing else… no hi or can i take your order. then i proceed to order and i become aware that they are out of the 5 items i wished to order all three times i have been there. i dont understand how bk doesnt have shakes (at all), cinabuns,toppings for hamburgers,and a few other items every time i have been to that particular restraunt. the way i was told was that i dont have that… no sorry and when i asked why i was told because i said so one time. 20 mins later when i finally get my food all three times and it was cold and i drive away feeling like i was unwelcome and without thanks. all of the staff i have run into at this bk is slow, rude, and seemingly ungrateful for their jobs in a time where there are a lot of people looking for jobs. i have never felt this strong of a resentment before nor have ever been disappointed enough to write a bad review. these experiences take the cake and i am positive that i am not the only customer that feels this way. i hope this gets to the right hands because this location is very convenient but i will not go back until something changes.

  12. Well me and my friends came in to get food and there were workers outside re-striping the lines in the parking lot and she had to go move her car and there were 2 other employees in there and she said “you guys need to get your ass out of here” and grabbed my pop from me, Ive seen her constantly late at night sitting in the lobby talking to her husband for 30mins to an hour, this burger king is in Knox, Indiana, i have a good friend that also works there and tells me she does this all the time, he hates his job because of this manager!

  13. I have alot of disappointing trips to burger king. We live near waterford, Wi. It seems every time we go through the drive thru, we have to wait for one thing to cook, while our burgers are most of the time cold. my husband had a terrible chicken sandwich . I have called the bugerking and explained our food being cold. It seems that no one wants to improve their service. I get apologize but no better service. all I ask is for orders to come out right and hot.

  14. Very disappointed they even forgot one chicken sandwich
    Order 4 items got 3. Terrible, long line to go back so went to Taco Bell
    Hygiene of BK 7158 is terrible, burger freezer remains open etc check them out.
    Never going to BK again lost 7.99 plus tax from order 51 @ 11:56 pm

  15. Every Saturday afternoon for the past 3 months I go to Burger King # 6962 and I order the same item a kids meal. I go to this Burger King because it is right next to the last stop on my route and I get it for my Daughter as she loves Burger king. There is a Wendys and a Mc Donalds a block from our house but she likes Burger King and so do I. Every Saturday when I pull up to the speaker the first thing I hear is Ill be with you in a second (every time) this second turns into a couple of minutes. Then I pull up to the window and I sit there and wait and wait a couple of times I must admit before I get to give them my money I pull away because Im so tired of waiting. I can understand if this happened once in awhile but it is every time. It is not only me some times I pull up behind a car who is still waiting to give them there order. We sit there and then the employees comes on and says go ahead with your order. It dosent matter if they are busy (the wait is worst) or slow you still have to wait. There is either an employee shortage or they are just slow. At either rate this is not how a Burger King is suppose to be, this is the only Burger King that I encounter this problem. I really wish I did not have to go to this one but I hope you will be able to correct this and bring it up to parr with the way other Burger Kings are Run. Thank you

  16. The Burger King in Falls Church, Virginia clearly advertised the barbecue sandwich for a dollar, or one could get the 2 for 5 deal (a whopper and a fish sandwich). I asked the fat Hispanic lady who could barely speak English for the 2 for 5 deal, and she would not honor it. I then asked for the barbecue deal which she did not honor. OK…if she is not going to honor the deal, she needs to take it off her FRICKEN window. Nuff said! I won’t go back!

  17. I was recently at one of your Burger Kings in Panama City FL. I was sorry to hear your employees have to work so late on Christmas Eve! Is Burger King THAT greedy and desperate that they can not allow their employees that special time with their families? Or IF you need those few dollars THAT much? Why don’t all of you leave your families to work later, I’m sure they won’t miss you! This is shameful for Burger King. I have decided i will NOT be returning to Burger King. Ever. Not only do your employess have to work but you can’t spare the expence to decorate for the holidays to make dining experience enjoyable! Burger King has really gone down hill. I’ll take my money where they allow their employees to share the holidays with their families!!!

  18. Hi my wife and I with our two teenage daughters went into the BK in pride park Derby on the 9/1/14. We ordered our food noting that there was no precooked stock of burgers etc under the lights, so realised it would take a short time to cook. Our food arrived shortly after. We sorted out drinks napkins etc but my younger daughter was hungry and started wolfing her food down, as kids do. My wife went to eat her burger and said it was cold, myself and my other daughter, felt and checked ours we didn’t taste but knew they were tepid at best. I asked my younger daughter about her burger , she said hers was cold but was embarrassed and didn’t want to cause a fuss. I called over the assistant , who had served us, Megan, who at that stage apologised and said she would get the manager. I explained they were tepid and she asked what that meant as she didn’t know, I explained lukewarm. She returned and said she would reorder burgers taking the tepid burgers away saying they would be replaced.
    While this was happening my wife and eldest daughter could see Megan and , I now know Shift Manager Olivia , check thru the food which we had sent back. Whilst I appreciate that you need to check on complaints, the way this was handle in full view of my wife and daughter. This was done in a derogatory way, with looks at my family and loud voices saying “ its half eaten” , she lifted my daughters burger and threw it back unto the counter. The shift manager, Olivia then started probing the food and chuntering away to the other member of staff, Megan.
    A short time later a customer, who was standing at the counter ordering his own food , came over with our food tray saying, they’ve been calling you as your foods ready, we thanked him and he joked I could get a job here! This food was very warm or as my youngest said, as cheese was dripping out of her burger ,“ it’s been nuked “ .
    We left after eating our meals, my daughters and wife were disgusted at our treatment by your staff . I ask you, would you eat a tepid burger or better still would you eat 4 tepid burgers that you’d paid for. I suspect the answer is no, you’d complain , get an apology , get replacements and take it as just one of those unfortunate incidents.
    I feel that due to the incompetence of your staff, not only did we get served tepid food, we then genuinely complain, get treated with contempt and derogatory remarks both voiced and animated, in front of other listening customers. We then get replacement food served by another kind customer and not a word of apology.
    I asked your employee Megan for a comment card she said you didn’t have any so she asked the shift manager Olivia , who said print of his receipt it’s on the back . I said I wanted to give some feedback and at that stage was asked by the shift manager Olivia if “ everything was ok “ I replied, it was now as we were leaving.
    I await you response ,as I feel if this is not adequate, I will have to contact the DCC to complain about standards of food preparation in your restaurant. This complaint was seriously mishandled and has now resulted in several customers, embarrassed and angry with the shabby treatment we received for food not fit for purpose and which we had paid for.
    Yours
    Martin Mc Quillan

  19. Just got burger king to go. Whoopers & fries .this is the third time in a row that we couldn’t eat the fries – way to much salt ,couldn’t even taste the fries ,only salt .pretty sad when a 4 yr old won’t eat them .i work hard for my money & will not go to burger king again when I have to throw the fries out . Burger king # 351 4024 Davison Rd Flint ,Mi . It’s sad because we do enjoy the burgers but tired of throwing money away on food that you can’t eat & is unhealthy to have that much SALT

  20. There is a very annoying pot hole at the end of the drive through lane and the rest of the parking lot isn’t much better. BEWARE the store is located in Oxnard CA and it is store number 6439 WATCH OUT FOR TIRE DAMAGE

  21. I had gone to Burger King in Spanaway Washington and witness how they allow their employees to talk to their manager this is the second time that i have witness this behavior and i feel something needs to be done about this situation. I enjoy eating at burger King my food is always correct and hot when i receive my food. Please do not contact me at all.

  22. I had gone to Burger King in Spanaway Washington and witness how they allow their employees to talk to their manager this is the second time that i have witness this behavior and i feel something needs to be done about this situation. I enjoy eating at burger King my food is always correct and hot when i receive my food. Please do not contact me at all.

  23. On April 5,2014 at about 10 to 4 we stopped at one of your stores in east Peoria,IL and went thru drive thru when we pulled up we were told to hold on after they took our order we pulled around the we’re two cars before us we wait over ten minutes to get to the window when the handed us the food it was cold not lukewarm COLD they then gave es two different ones they sill we’re not not just lukewarm they were both your new one big kings I believe. It one thing to wIt so long if you at least get hot food but to have to wait and then get cold food is satisfying your customers.

  24. Today, 04/13/2014, my husband bought me a salad at the Burger King in Jennings, Louisiana. I had to remove and discard almost a third of the lettuce because it was ROTTEN…slimy nasty rotten. There is no excuse for serving customers food that is spoiled. This is the worst Burger King. Terrible slow service, always missing parts of the order, sandwiches sloppily made (meat falling off bun), cold food. I am sick and tired of paying money for low quality food and service.

  25. I work for Burger King, and there is a significant problem with management at the moment. I don’t feel comfortable going to any of the managers for assistance and there appears to be no alternative avenues.

  26. Stringtown Road, Grove City, Ohio is a joke! The rudest people I have ever encountered in my life. If you do not feel like working quit your job. I went thought the drive thru, wasn’t even finished order and was shouted at “IS THAT ALL”. Like she was completing my order for me. I told her I had other things to order, well that really pissed her off. I get to the drive thru window, hand her the cash and change. She grabbed the cash out of my hand so hard, she dropped the change all over the ground. She looked at me and said “JUST FORGET IT, I’LL GET IT LATER”. Then my food was basically thrown to me. I didn’t get a have a nice day or nothing. My teenage daughter witnessed this. Absolutely NO REASON to be that damn rude or mean. She needs to be fired! Immediately! Alyssa was the drive thru attendants name. On April 21, 2014 at 1:15 pm

  27. I missed the customer survey deadline…but i wanted to let your organization know a little about your store #10928..I don’t smile.. but not only did they make me smile I am taking time out to let you know they did! started right from the start w/ the register person ( believe his name was Brandon) EXCELLENT customer service.. And the store Mgrs. I interacted with were very professional….I just thought you needed to know….this occurred at your location 3706 E. Nazareth Highway on sat. 4-26-2014 at 11:50 AM

  28. I used a coupon I received in the mail for buy one chicken sandwich and get one free. I started to eat one of them and the salt was terrible. I was only able to eat half of it. Stopped eating it about 20 minutes ago and my tongue is still burning from too much salt. Cut it back, PLEASE. I can always add salt if there isn’t enough, but I cannot take it out. That is definitely unhealthy. I will never buy another chicken sandwich from Burger King. I have to throw away a whole one and a half of one. How much money did I save with that stupid coupon.

  29. I put a complaint about a health BK branch in Mexico since last May 8 and to date have not made any comment. Alsea is the company that manages franchises in Mexico. Where I can send the complaint to the corporate level?

  30. I have been very frustrated with the service at the Ozark, AL Burger King. McDonald’s and Hardees recently closed for renovations making Burger King the only other breakfast option in this small town. This would have been a golden opportunity for Burger King to pick up new customers but the drive through service takes at least 30 minutes for breakfast when people are trying to get to work. Twice in the past month I have waited at least 30 minutes only to find, after getting out of the drive thru, that my order was incorrect! I had already decided to eliminate Burger King as a fast food option and then learned today that Burger King supports gay rights and now has a “Proud Burger” showing their support of gay rights. Don’t bother sending me free food coupons; I will no longer be frequenting your establishment. This is the Bible belt and I am a card-carrying member! God loves all people but the Bible is very explicit about his feelings toward homosexual activity. Please note that I said “homosexual activity”; not “homosexuals”. I cannot support an establishment that supports an activity that is contrary to the heart and nature of God.

  31. I have been to several Burger Kings in the Chicago area. However, I have repeatedly visited the one at 1242 Lee St Des Plaines IL. This is my favorite. I don’t go anywhere else anymore. The food is good and hot. The store is clean and employees are friendly. I visited the store today and was delighted to see the manager that was on duty. He always has a very pleasant smile and attitude. He seems to genuinly care about his job and the employees that are working with him. I don’t know his name. But, what an asset he must be to the company. The cashier was both efficient and friendly as well. Great visit! I’ll be back!

  32. Gahanna ohio burger king drive thru customer . You will never see me or my two passengers there again . What a company disgrace. Total lack of managment . Dont send me cupons unless they are mc donalds or taco bell….and read the complaints and train your people to act like professionals. You should be ashamed. Im sure everyone that went thru before or after me feel the same total disgust for this restaurant. To bad your manager lets this behavior go on. Thats a big flame broiled black eye. Truely horrible treatment of your ex customer.

  33. Hi I m Azim I have a good hospitality experience in KFC restaurant in India conaugh place as a senior team member doing B.A PROG in Delhi university and I m interested in work of burger king restaurant in India

  34. I just ate my last Burger King – have it your way – Tax dodgers
    and I will remind everyone of “your way”

  35. Burger King is one of the few fast food restaurants that I like. Heard they might move corporate offices to Canada to reduce tax liability. If that were to occur then I will not be a customer again.

  36. I am not a regular fast food visitor. I will not be even considering Burger King in my future plans. When my grand kids want to go out I will direct them to other offerings. In this day and age you might consider that you have been an American company and supported America. Now you have made other choices on your national identity you might need to consider a new marketing program. I really don’t know of too many Tim Hortons in this country. I have not really looked nor care. I think in hind sight you will find a mistake has been made. remember “New Coke”

  37. The Bk staff at qurum in muscat oman charged me for three sandwiches and delivered only two, he even did not give the bill. They are cheating gullible customers , authorities should check this.

  38. I drove through drive-thru and wanted to use a coupon, however, I cannot drink coffee so I asked for an orange juice. I was told that they could not do that? They didn’t even offer me water. What? So, I drove off very unsatisfied and will NEVER go back to a Burger King again. They lost a customer over a substitution issue. Very sad. Whatever happened to true customer service with a smile?

  39. I arrived at 1145 on a Sunday night and ordered my food It was hot and the woman waiting on me was very professional even though she looked very tired. Polite courteous and very nice
    This was in Herkimer NY.

  40. Had to repeat order 3 times for:
    2 jr. Cheeseburgers plain
    2 chicken sandwiches plain
    The order was not complicated!
    Had to wait at least 5 minutes since the chicken was not done.
    Two frustrated grandsons and grandmother!!
    I see why they have little business right after school!

  41. My wife and I recently ate a Hamburger at the Burger King in Knoxville, Tennessee. They used to be very good, but evidently these had been pre-cooked and left under the heat lamp so long they were as dry as whit leather. We shall never eat at the Burger king again unless a vast improvement has been made.

    Respectfully,

    Harford Michael Shaffer, Veteran of the
    Air Force and Army, both of which had VERY good chow!!!!!

  42. Hi Burger King. I was at my local Burger King in Dixon Illinois last nite, around 5p. I asked for a salad and while eating it they staff member came over to ask how it was, I said it tasted sour, she said its probably the blue cheese dressing, I said I have ranch, she said there is blue cheese in it, I said no-one told me, she just made a sad face, at that point I hadn’t eaten much and couldn’t finish it. I originally wanted chicken strips but when I heard the price for three opted for the salad, but later that nite on t.v. your ad said mc nuggets 10 of them for $1.49,,,so why didn’t the cashier say so. There wasn’t even a soul in site, so buzy was not an excuse. There were three employees and no customers.

  43. Around 3:50pm Wednesday. A car had finished ordering through drive thru. When I got to the speaker the girl said if I could hold on a moment and said yes, but she took so long and so I said hello about 3 times and someone said hello mocking me very disrespectful. It was not busy and no car after me. 12 min wait two car showed up so I went to the front to see why no one was taking my order. no 1 was there at the window I said hello and someone comes she looks at me ignoring me and doesn’t take my order she takes the order of the car behind me when I had said no one had taken my order. So I left. Bad Customer service

  44. The location on Collins Blvd. Is PATHETIC. When we entered cashier leaning across fry station talking to cook about whoever in jail. Then, no strawberry jelly, had I known I would not have bothered placing and paying for order, then I sit notice a layer of dust and dead flies in window sill as cashier continues to flop across the fry station to continue the he’s in jail and she pregnant conversation, realize I need salt…no packets available. I left food sitting on the table…I will NEVER return to this location.

  45. My husband ad I do not eat a lot of fast food, so maybe we are not use to poor quality food, but we stopped at a Burger King in Richland WA #14778 and ordered a couple of meals because we were in a hurry and my chicken sandwich was not fully cooked the meat had a red tinge to it and the fries were luke warm and not cooked all the way through, they still had the crunchy feel on the inside where they were not cooked through all the way, My husbands hamburger had cold bacon and the burger was just barely warm and neither sandwich had the cheese melted, neither of us were able to finish them, we took the left overs out to our Lab who will eat practically anything and even he turned his nose up at the food. I do not want anything I just wanted to let you know so you could address the issue’s.

  46. The Burger King in Tucson at Broadway and Wilmot is one of the coldest an worst places to go to to have breakfast or dinner! I have asked several times for them to turn o the heat in the mornings and it never has been done, The outside temperature is 36 degrees and the air conditioning is going, Too cold to sit inside!

  47. I was at the Buger King at 340 167th in Harvey Il. on the date of
    November 25,th at about 7:pm, after I’d placed my order at the drive thru, came pay window, I viewed one of the staff, had to have been a cook, had his pants sagging, not a little below the waste, I mean under the buttocks, cashier/ manager asked for the pay, I told him,I didn’t want any any food served there in that condition I’ve told my folks they all agree on filing a complaint

  48. I went to bugerking King #216 on 500 Fulton ave in hempstead New York . On Tuesday 12/9/2014. The sing simple say they open at 7am I got there a little after seven and the door was lock sw 2 employees there but the young man said he couldn’t open the register to take my order because the resturant manager is not ther to open the draw.So I drop my kids at school and came back at 7:45 because it’s close to my house the manager still was not there and there was other people waitng also . This is bad business ! Where is the company owner really know what’s going on in this Resturant. If business keep going like this you all will go out of business soon .bad managment

  49. I just had lunch at Burger King in Kalkaska Mi and I couldn’t believe the size of the Whopper Jr. There was nothing Whopper about it. I’ve seen kids meals with bigger burgers that this. Why does the price continue to go up and the size decrease? I suggest you rethink the names of your burgers.. maybe mini me??

  50. I went to a Burger King in Paterson N.j. And ordered a double burger and was charged $.20 more than per burger than a double cheese burger, I asked why and was told that was the system.I thought that getting a cheeseburger was more than a burger but I guess that is now not the case. Getting less costs more now, I might be wrong but this might be why your losing you customer base. 2+2 does not = 5.

  51. I WENT TO THE BURGER KING AT 1895 WEST NEW HAVEN AVE IN MELBOURNE FLORIDA STORE#3761 ON CHRISTMAS EVE 2014 I CAME IN THE BACK ENTRANCE STRAIGHT TO THE DRIVE THROUGH AND MADE MY ORDER 2 LARGE ADULT MEALS AND 3 KIDS MEALS $30 PULLED UP TO THE DRIVE THROUGH TO PAY ABOUT 6:45 PM (THEY WERE CLOSING AT 8 PM BUT ALL THE DINING ROOM LIGHTS WERE OUT)PAID FOR MY FOOD GOT HOME TO FIND THERE WAS NOTHING ON MY BURGERS BUT MEAT AND CHEESE ON A BUN SO THE DAY AFTER CHRISTMAS I CALLED THE MANAGERS NUMBER AT THE BOTTOM OF MY RECEIPT NOT A VALID NAME OR NUMBER OF COURSE SO I CALLED BK CUSTOMER SERVICE WHO LISTENED AND HAD THE MANAGER OF THAT STORE CALL ME THE NEXT DAY I WAS IMPRESSED TO GET A QUICK RESPONSE HE APOLOGIZED AND TOLD ME HE WOULD PUT ALL OF THIS IN THE BOOK AT THE STORE AND TO JUST STOP IN TO GET MY REPLACEMENT FOOD SO A WEEK LATER DEC 30TH I WENT TO THE DRIVE THROUGH ORDERED MY FOOD TOLD THE GIRL WHEN SHE GAVE ME THE TOTAL THAT I WAS IN THE BOOK SHE TOLD ME SHE COULDN’T GIVE ME ALL THIS FOOD FREE TO PULL UP TO THE WINDOW SO I DID IT WAS THE SAME GIRL THAT WAITED ON ME CHRISTMAS EVE I WATCHED HER SERVE THE CAR IN FRONT OF ME AND DISAPPEAR SHE THEN SENT SOME ONE ELSE TO THE WINDOW WHO SAID I WASN’T IN THE BOOK

  52. CONTINUED FROM # 54 JACK THE PERSON SHE SENT TO THE WINDOW TOLD ME I WASN’T IN THE BOOK AND ASKED IF I HAD THE EXPIRED FOOD FROM CHRISTMAS EVE AND THE RECEIPT I TOLD HIM TO SHOVE IT I WILL GO ELSE WERE AND CALL MANAGER BACK AND LET HIM KNOW THE SAME NOW I WANT NOTHING BUT TO TELL AS MANY PEOPLE AS I CAN ABOUT BURGER KING AND THE ONE ON 192 IN MELBOURNE FLORIDA IN PARTICULAR AND POST THIS STORY AS MANY PLACES AS I CAN MY MONEY IS GOOD ANYWHERE LIKE THE WENDY’S DOWN THE STREET BETTER FOOD ANYWAY MIGHT EVEN SIT IN THE PARKING LOT AND TELL EVERYONE TO CHECK THERE FOOD BEFORE THEY LEAVE

  53. CONTINUED FROM COMMENT #54 ASIDE FROM TELLING ME I WASN’T IN THE BOOK HE ASKED IF I BROUGHT THE EXPIRED FOOD FROM CHRISTMAS EVE AND THE RECEIPT AT THAT POINT I TOLD HIM TO SHOVE IT AND THAT I WILL GET BACK IN TOUCH WITH THE MANAGER AND TELL HIM THE SAME NOW I WANT NOTHING BUT TO TELL AS MANY PEOPLE AS POSSIBLE AS POSSIBLE THIS STORY AND POST IT AS MANY PLACES AS POSSIBLE I MIGHT EVEN SIT OUT ON THERE SIDEWALK WITH A SIGN THAT SAYS CHECK YOURE FOOD BEFORE YOU LEAVE MERRY CHRISTMAS STORE #3761 FROM JACK HAPPY NEW YEAR WENDY’S (BETTER FOOD AND SERVICE)

  54. although i used to love burger king in the cayman islands,,,, trinidad is crap. You begin with ,no onions @ laromain gulf city plus I had to wait half an hour in princes town for a grinch! I am disgusted.

  55. I just left your Decatur, Ga store on Memorial Drive at I-285/494 740 1519 (Onaje Bashir) angry. My sister and I were ordering almost 20.00 in food to dine in-I was declined a cup of water without paying .27 cents. Do the math: 2 freq customers live near your store. On this occasion, 1 asks for a cup of water. Is it best business sense to lose .27 or 2 customers? Another example of American Greed. I feel a strong desire to protest and contact my local news station. Poor customer service at it’s worse. Water. I’m very disappointed.

  56. Burger King at Edwards AFB, CA: Imagine my surprise when my Whopper Jr was boosted by 65%! It was not until I had ordered that they shared the price, making it a bit of a “gotcha” kind of moment. Not pleased. You sell the Whopper for $2.50 when purchasing two, but now get $1.99 for the Whopper Jr? The good news – there are several other alternatives for me to choose from. I will no longer be a “BK First” guy and in fact will take extra steps to avoid BK now. Bad news, 65%? Really?

  57. BURGER KiNG on lvbld SAD by BELZ outlet.
    Came here early to use internet???
    They said it’s always down?
    Right by Hilton Garden in?? Sad customer service”
    Never greeted me three or four people looked at me and never acknowledge me.
    I would let them all go”
    Sad
    GLOB of mayo and ketchup” laughed when I told them really”
    Close it down!!!

  58. A few weeks ago, one evening (it was either a Wednesday or a Saturday)

    I did a drive through at your Bury store. (UK)

    I decided to get a burger king as my normal choice is McDonalds but your adverts were saying you had a cheaper menu and how good they were so I went to try one.

    I bought a Chicken Royale and it was awful. The bread was limp, McDonald’s bread is like a baguette, the filling was not as good as the McDonalds Chicken Legend which I normally buy and the coffee was undrinkable.

    I told them I was unable to have milk products so they gave me a milky coffee, when they changed it for my requested black coffee the coffee was bad tasting. Not a patch on McDonald’s coffee.

    I rang and told them and they said I could have another one for free on my next visit but why would I do that when it was so horrid?

    I don’t know if it is just that branch but it has put me off ever trying Burger King again……oh yes, and it cost more than McDonalds as well.

    All in all not good.

  59. By no means am I a prude. With that being said I feel compelled to say that I am truly offended by your newest commercial. The beautiful young lady portrayed as being naked. You are (in my opinion) selling sex to your younger audience and not the burger. Where have your family values gone? It offends me that you used this young woman as a sex object to promote your burger. I feel that this commercial sends a very negative message to our younger generation.

  60. I was never so insulted as I was at the Casselberry Fl Burger King. There was no one showing as present, I called to see if there was then a man appeared and told a woman to get to order area. She took my order and didn’t pay attention for take out. When she brought it, I said I asked for take out. She g runted and threw the plastic ware at my tray and huffed away. What a l ousy way to treat customers.

  61. The Burger King on Greeno Rd. In Fair hope
    Has the worst and most rude help ever!!! My husband and I went there to use the buy one get one free crossiant . I stood at the counter for a few minutes then finally a female came from the drive in window and asked what I wanted. I gave her my coupon , she went to the drive in register rang up the coupon told me that it would be $4.07. I told her that I also wanted drinks, which she never asked if I wanted, then she proceeded to slam two cups on the counter all the while saying that Ididn’t say anything about wanting drinks. Then we exchanged a few words . She was rude and VERY unprofessional. I talked to the mgr. and was told the employee was having a bad day and she would talk to her. I will never go to that B’King again. Never have I been treated so rudely in a resturant of any type. I hope they fire her!!!!!

  62. I have been going to Burger King #4354 and this morning was the first time that I felt totally disrespected. This also was the first time that I encountered this manager(african-american female w short hair cut). I was using my coupon and had to purchase a frie and drink in order to use it! My total came up to $4.02 and I told the cashier that I wanted to take $1.90 off my debit card and pay the rest in cash. He didn’t know how to do it, so he requested the manager and she proceeded to take over. She said we first had to pay the cash which was $2.12, so I handed her $3 and she gave me my change of .88 cents! However she didn’t know how to do the debit card part to charge $1.90, so she called on two other employees all the while there was a customer behind me and I had to go back to work! The customer behind me told them that he would pay the $1.90 because they were having problems locating what to do in my case. So I thanked the guy and the manager took his order all the while my order was siting on the counter getting cold. The other customer got his food and left, then I proceeded to leave and they stopped me! I was confused so I asked them why are they taking up more of my time and they told me I had to still pay the $1.90 and I asked them didn’t the other customer pay! And the manager told me that she didn’t charge him! My food was getting even colder, especially my fries! I gave my card to another employee and also my change (.88)! After it went threw I asked for my change back and they told me that they took the $3 and charge the $1.02 to my card! I was very upset because I told them to take $1.90 not $1.02 for my own reasons! My food was cold and I had to get back to work so I left! I’m not leaving this alone, I want something done about this and this BK is catacornered to my job! It’s very convient for me to go there but I was treated so badly that I don’t want to anymore, especially if the same manager is there!

  63. I ordered for breakfast hash brown with cheese and bacon and it looks nasty.I returned the order in BK because they don’t gave as I requested.Bad customer service and poor breakfast.

  64. My husband and I and a friend were in the Burger King in Cleveland, TN earlier this week (Wednesday I think). The service and food were as expected. The service was quick and the staff was friendly.

    What impressed me about this visit was the care and attention 3 of the female staff showed an elderly man that was obviously having a medical emergency. They not only responded quickly to call an ambulance, but also took turns walking out to the dining area to check on him, bring him water, and attempted to keep him awake by asking questions that would later help the EMS workers. These 3 ladies went above and beyond what would be expected of anyone in this very scary situation. They stayed calm and profesionnal, yet caring and compassionate. I don’t know what happened to this man after leaving on the ambulance but I believe these ladies saved this man’s life.

  65. I went through the drive thru at bk at clear acre exit or selmi drive and had a horrible experience. I was trying to order a icee and rodeotburger. The gentlemen was very rude. I tried to order the food several times and then the guy said without knowing I could hear “he said “come take this order before I trip out on this nigger”. So, I pulled around without receiving my food and went inside in fear that this very establishment might do something to my food. I talked to one of the managers(hispanic lady). Her excuse was the system is crap. I also recognize the gentlemen(african americans/glasses). I vow to never eat there again. I called the establishment on rock blvd and spoke to Steve(mgr) and he advised me to come by he would take care of me and advised me to make a serious complaint . My advice is if you don’t like your job then don’t get another one or treat people like you wanna be treated. I’ll never eat there again. I would rather drive an extra 15 minutes out of my to eat at rock blvd than to go clear acre.

  66. This is my third and final time to visit your BK at east Washington store…reason being is customer service is argumentative is educating your customers. what happen to the policey the customer aka paying customer is shown respect? I like the food, I’m willing to pay for the food, I just don’t need to be educated, if I miss pronounce a item or ect. Ps. She is not funny nor is her coworkers who then laughed when she was strongly trying to prove herself correct. Bad taste, terrible manners I say! Shame

  67. Hello,

    I am writing this complaint on your store in Henderson, Nevada off East Serene and Eastern. Advertisement says Free WiFi……..the WiFi doesn’t work. The assistant manager has rebooted the modem several times and still no WiFi. The date is May 26, 2015 at 10:10am. They said the WiFi never works and have already reported the problem with their superior.

    This is unacceptable. The management should take down the free WiFi sign or change carrier. I happen to own shares with the company. Please resolve ASAP.

    Thank you,
    Consumer and Investor

  68. I stopped at store #11685 on my way home and ordered 1 original chicken sandwich & 1 BK Fish sandwich 2/$5 deal. I asked that they both be made fresh off the broiler. I was asked to park around front (which is expected) Only a couple of min. went by and the young lady came out with my order. I thought I might have had good timing today and went through the drive thru just as fresh ones were being made. I get home and open up the sandwiches to find them really dark brown on the outside and luke warm on the inside. Apparently this BK store likes to twice fry existing fish and chicken that has already been cook once. Is that legal/permissible in the health codes? Needless to say the sandwiches were nasty and they have lost my business forever. Where I live there is every fast food joint known to man with in 3 miles of the house. Who needs the aggravation of a BK store that conducts themselves like this?

  69. My daughter and I are staying at a motel a couple buildings down from Burger king of only 24 hour restaurant! We are without transportation and walked up to the drive thru window and were denied service, because they don’t take walk UPS.I know there is no truth in that my daughter and I were very hungry and already going through some things and then she does this! When we approached the building she was already staring at us like really and she frowned at us at the window this was clear discrimination and I wont rest until she no longer works there!as we speak I am having my black husband walk over n see if he gets served will do a follow up because

  70. To whom this may concern, my last dollar was spent at burger king last night.I will never eat there again, period.This goes for whoever reads this, if you eat there, you get what you get.

  71. i tried to fill out this survey to get a free whopper if i got the fries and drink but it dint work for me. a waste of time , i work to many hours for this . but i will say the whopper was great and the fries were to , also the ketchup you use make it much better.the service was great but the price was a little high 6 dollars and 8 cents . 499 would be acceptable

  72. First of all I am not writing this to receive a burger or get any type of promotional offer. Nor do I know anyone who works at Burger King. I am writing this solely for the recognition of one of your employees, who in my opinion, exemplifies all that an employee from a fortune 500 company could at the highest level. I was having lunch with a neighbor when I overheard a sales meeting conducted by her in which she touched all areas of fast food operations. Including but not limited to areas of personal performance and marketing with the tact and motivation on par with any executive existing. A week later I returned for lunch again and during that experience watched her go out of the building, on a very hot day, and pick up trash located in the parking lot. I was so impressed I had to ask her name. Her name is Jen Clary. The Store is #10706 located at 368 12th Street Ogden, Utah 84404. This individual is a fantastic example of what a dedicated employee could be. Thank you Burger King for the great atmosphere created by employing this woman. Hopefully she will not be forgotten if and when raises in salary are considered. As previously stated I do not nor have I ever met here. But, I certainly do appreciate the fact there are people like her in the world. Sincerely Bryan Swenson Ogden, Utah

  73. YOUR CUSTOMER SURVEY STINKS! NOT WORK THE TIME. McDONALDS IS MUCH BETTER. I AM A GOOD BK CUSTOMER, AT LEAST ONCE A DAY. MALE,67 YEARS OLD, OWN MY BUSINESS 42 YEARS. YOUR CUSTOMER SURVEY SUCKS!

  74. I had worst experience ever today, where i had to literally discard the meal i bought with the fear of getting my kids sick. While waiting for order to be delivered my coke was filled and set on table to be given with ordered burger and same moment i saw a big fly sitting on my cup. I took picture of it and while employee hand still holding the glass. He saw me taking pic and changed the lid of glass but didn’t discarded drink. I was given my order and i came home. While serving it to my kids i thought what if there are many flies in their kitchen too and what if my kids get sick because of it. My wife didn’t knew all this and she took sip from coke and spitted out as it was not regular coke. Or else it was messed up filthy coke with such lousy and filthy taste.

    I had been a loyal customer and had Burger King around the world, this experience has shaken my loyalty towards this brand. I am not concerned with the money wasted, but worried about safety of other people who love Burger King like me and my family.

  75. We live within half a mile of this burger king and visit it frequently and have never visited store 14809 in Nashua NH and had it gone smoothly. Place is a total nightmare, no cars in the parking lot but drive thru is backed up 9 cars! people honking trying to back out of line, always out of products, never a polite response, often no slips received with order, tables dirty and sticky, Rude help, have been going for 10 years going to drive further but well worth the trip to McDonalds!!!!

  76. I have an issue with your Lakewood ny location. I think it’s extremely rude I had to take my son outside to the car to change his diaper because you are apparently to cheap to install changing tables in your establishment we will no longer be giving you any of are business!!!

  77. Thank you Burger King. In my job I spend a lot of time on the road so I eat lunch at many different places. Today (8-26-15) I stopped at Burger King on Merchants Dr. Placed my order and sat down to eat. After a few minutes I noticed something about the young lady that was cleaning the tables seemed a little off. I then realized she had a disability. She came to my table when she saw I was done eating smiled and took my tray. I said thank you and still smilling she nodded. As I was watching I soon realized she can’t speak. Every interaction was done with a wave and a smile. Now that I think about it there was only two other places I can remember having meet a special person like this Arby’s and another Burger King. Thank you both for giving these people the opportunity to shine. It’s so easy for you and me to forget the health God gave us. We take for granted what we can do and to see someone struggling with the simplest task and still smiling and happy is a blessing. If only we could all learn to be happy with what we have. Love life in all it challenges.

  78. I ordered a $5.19 salad and the order was over $8.00. A SMALL UNSWEET TEA IS $2.39. I WASN’T given a receipt in order to go to mybkexperience.com. In this area a $2.39 unsweet tea is outrageous for water that was filtered with tea leaves.
    That price is more expensive than a large tea at McDonalds, and they don’t have the one dollar large tea anymore. I won’t be back. The store number is #8727 and the name casey is on the piece of paper that was in my bag that wasn’t a receipt. The order number is 559. the order was generated on 9/4/15 @ 12:37pm. It was check number 30159. I will be happy to scan the little piece of paper to an email if you give me one to send it to.

    Thank you

  79. Store says open at 7 today no one is at the store several people in parking lot and I was in drive threw I’m a regular every Sunday. Guess there a first time for everything. Looks like it’s McCdonalds from now on. Very rude its 8 am and someone is oversleeping.
    It’s the branch in TAylorsville Indiana .

  80. Hello my name is Marquita Flagg. I just wanted to make you aware of my most recent visit to one of your stores. On Sunday September 6th I visited 7229 store at 2:43pm and was treated extremely rude by the staff in the drive thru. I then decided to go inside because I wanted no further interaction with her and I did not want to take the chance of anything being done to my food such as tainting it in any way which inconvenienced me because not only did I have to wake up my son who was in the car asleep and bring him inside but I was pressed for time which caused a delay in handling what I needed to. I attempted to tell the manager about my negative experience and she completely ignored me. She displayed no empathy, did not apologize for my inconvenience and did not attempt to resolve the issue. I work in customer service and have for many years and I can say that this is absolutely unacceptable. Perhaps you need to hire staff that know how to treat hard working paying customers instead of treating them like second class citizens. Or even make them learn what real customer service is. I would never ever treat a customer the way that I was treated. It was completely egregious and I will continue to send complaint emails, phone calls and letters until this is resolved. I could have gone anywhere else with my money that I work hard for and would have probably received better treatment than I did for that establishment.

  81. Had a less than favorable experience at local BK, went home and left email detailing the entire experience; after 6 wks have not received as much as a contact or any response. Went on web today tried to file another write up but was unable to complete time and location(website would not allow) and therefore my comments could not be submitted. Discouraged to say the least!!!!!

  82. I would like to begin by saying I like Burger King, but for a long time I had stopped going to BK because the burgers were always cold. or I should say barely warm. I decided recently to try again and have gone twice. To my disappointment the burgers are again cold, cheese is not melted and the meat is just a little warm. The other ingredients are fresh, the bun is fresh, nice tomatoes, pickles and lettuce..all good the only problem it they just are not hot.

  83. I was in your Lane Allen Rd. Lexington Ky. location on Saturday. I waited 20 minutes and was never waited on at the register. One lady was working the drive thru and was very stressed out and the lady that was taking care of the front register was standing around doing nothing. Even the mailman who dropped off the mail said good luck on getting served. After 20 minutes I left and went to Taco Bell.. Pitiful service !!!!!!

  84. I visited Burger King today in Sellersburg, Indiana. Have to say, I was very disappointed in the food. I ordered a double cheeseburger meal. On the windows and walls were all these pictures of your burgers showing them to be big and robust and juicy with toppings overflowing. My burger was nothing like that. Both patties were so small you had to lift up the bun to see them. Both patties together still did not make a decent hamburger. They were flat and dry. Toppings were scarce. How come your food never looks like your advertisements? Probably will be a loooong time before I go back, if I do at all.

  85. Monday ordered a number 10 chicken tender-crisp with the hot sauce of the spicy chicken sandwich added. I only have 1/2 hour lunch, when I got back to work, I had a processed chicken patty with the sauce and paid for a tender-crisp. Thursday went and told the manager and he told his staff to make me a large tender-crisp sandwich which the clerk handed me and turned away and I thanked her and me mumbled something. I got back to work and it was another processed chicken breast, not the chicken tender-crisp that I usually get. I am not going back to that store no. 01214. Ron

  86. I went to breakfast today with my husband this morning, he had his heart set on sausage biscuits. John told him would take a few minutes for the biscuits to b ready which was fine. He gave me a free coffee and couldn’t have been nicer and more helpful. Brandi also was especially nice and helpful as well. This was the B.K. in LeRoy NY and I want them to be rewarded for their great service!!!

  87. tried to leave a customer service issue on BK site. would NOT let me enter the store’s address. Then would not process my note without the address. I’m not surprised. Went to drive in at Browns Mills BK. I ordered 4 double cheese burgers and a large fries. Pulled to window, girl asked for $10.00. Gave her the money. She told me “pull to the end and wait. Meat is frozen” OHHKAY. I did as instructed. Just under 10 minutes later, I was getting out of car to go in and cancel the order. I had Ice cream melting. Girl was walking out with bag. She – ” here’s your order”.. She went back in. I looked in the bag. NO fries. I walked in to counter, people behind the counter ignored me. 1 customer was waiting at counter. Eventually a girl made eye contact. I told her the order was short. She said not a word. Another girl came and took the bag. She walked over to the fry bin and started to get fries. I told the “looking” girl to cancel the order. She said “we were out of fries and they just got cooked.” I again asked for my $10.00 back. She gave me the LOOK and got my $10.00.
    I have had problems with the mentally challenged Sunday staff there before. A few months ago I ordered 4 double cheese burgers. I got BACON cheese burgers. Religious constraints kept my friend from eating them. I complained and the Browns Mills Store MGR. called me and apologized. He said he’d send me a coupon to get a refund. I’m still waiting. Browns Mills BK is a JOKE!!!!!! Good news is there’s a Mickey D close by.

  88. I was really excited to purchase the Halloween burger that I had been seeing on the commercials and advertisements. However, when I did purchase the meal for $7.50, much to my dismay, the sandwich was horrible. this burger looks nothing like the burger you market. It’s equivalent to bait and switch. As a loyal customer who will not let on horrible burger ruin my experience with the restaurant, I will never purchase that particular burger ever again and not recommend to anyone either.
    Sincerely
    Dissatisfied/Disappointed Customer

  89. At bonner springs, kc BK. order at 7:19, gotten food at 7:43, Ty I believe was the name of the man who was shift supervisor. He took my recipe to view the order but never gave back. Ordered a dbl whopper had gotten a single a1 bun, asked to exchange and he did. Problem was I opened the sandwich and he re wrapped it and served it to another One of your customers. She was older and saw the whole thing. She let them know it was wrong to re serve the burger but they didn’t want to make amends, just said “ma’am, I’m not dealing with this right now”. My family and I were eating in the dining area watching the whole thing and your employee was very rude and disturbing to the rest of the guests. We finished quickly and we do not want to return. In the process they refunded her money but told her if she don’t like it she can leave and she did. So did a father and son. Very disappointed in this experience. We live not far from bonner springs but will not return. That poor woman was treated badley and a supervisor or crew chief should never talk to a customer let alone an older lady like that. I was so frustrated with this i called your corp number and left a general message. Not right.

  90. Ordered a chicken sandwich at burger king today, due to the fact that I hate mayonnaise I order it with ketchup and mustard. also ordered NO LETTUCE. I LOVE SALADS, JUST not on a hot sandwich. So, whats my beef, (no pun intended) I was in a hurry and did not check and got home and had exactly what I did not want lettuce and mayonnaise. Plus, I had a coupon for onion rings and ordered them and gave the coupon to them and ended up with cold rotten French fries that I also don’t like. Since I live far away and did not want to go back my dog was able to enjoy my lunch, but I am not happy. Word of advise DO NOT LEAVE THE PARKING LOT WITHOUT CHECKING YOUR FOOD ORDER FIRST.

  91. Today at 4:40 I went into your Burger King in Sierra vista. I was SHOCKED at what unfolded in front of my eyes. A woman in Burger King clothes and a drive through headset on guided two young kids (one girl about 5 and one boy about 2) into a corner booth where the older one sat and watched some video on what I thought was her mothers phone. Meanwhile the two year old wiggled busy. After a few minutes the older child went up to the counter and got a tray with food for her and the younger boy. I sat there for about a half an hour while the kids sat there unsupervised. Even more amazing was that none of the other staff seemed to find this in any way strange. They just went about work like nothing was wrong. What kind of business is Burger King running food or day care?

  92. This morning at 9:33 am before heading for work stopped by BK drive thru at, 4199 Union Rd, Buffalo , NY 14225. Order 2 croissant sandwiches & 2 large coffees . BK employee asked how many sugars ? I answered 15 sugars on the side, please. He asked, How many? I repeated 15 sugars please, He said N, because the can only give me a limited amount. I said you know what, CANCEL MY ORDER, THANK YOU. Left to McDonald on Union Rd & George Urban Blvd.
    Totally Shocked with his response.

  93. The last several times I have been to Burger King there has been no BK restaurant no. on the receipt. The first question on the form is a space to fill in the Burger King restaurant number. There is an address, a tel. no., however, the mybkexperience form WILL NOT LET customer into the rest of the survey if we can not fill in the BK restaurant number. Could you send me a bkexperience form that asks for all manner and form of info. except the BK restaurant number? I have the address and tel., Host:, date, time, order no., so much more info. on the receipt! Just not the BK restaurant no.What is the BK rest. no. of the Margate BK? This particular BK has for some time been printing out receipts with most all info. except the BK rest. no. which is supposed to be on the front of the receipt. Many surveys have not been taken because of this unintentional or intentional oversight. RB

  94. Was at Myrtle Beach 21st Ave location Sun 11 oct. Filled out survey. Asked for response. None yet. Waited 20+ min for dbl ch bgr.
    Asked for mgr and just got her internal issues. Not my problem.
    Left without my sandwich.
    Crazy rediculous lack of caring or service. Never going back. I left full story with contact info on survey.

  95. I recently visited the Burger King 15733 on 5651 FM 646 in Dickinson Texas and the people or condescending rude and gave me the wrong order. When I called back to complain the manager again told me how I was wrong and they gave me free fries and refused to give me the comment or complaint number instead she gave me her district managers number who did not answer

  96. I recently visited store number 15733 on 5651 FM 646 Dick in Dickinson Texas my order was number 39 The man who took my order was very nice however the lady who brought the order out was rude condescending and not helpful The order was incorrect the soda machine leaked all over my receipt so I threw it away and it didn’t match what I ordered so she told me it had to be my order. I then left because I didn’t know longer want to speak with her and after I got into the intersection I realize that the order was not correct I call back to speak with her beginning with you were not very nice at all I didn’t appreciate your tone your attitude or your condescending actions. I asked for the question or complaint number and she gave me the district managers number I told her that I did not want the district managers number I want to question our complaint number After arguing back-and-forth to her about the number I finally hung up call the district manager left him a message because he did not answer he still has not called me back and I look this up on the Internet today is 1017 the time is one minute until 5 PM. I proceeded to the McDonald’s down the road ordered what I wanted and through the sandwich and fries which I did not want in the trash

  97. I just want to say what a pleasant experience my wife and I had at the Burger King at the South Ridge WV Store. A drive through employee by the name ” Herbie” was so polite and nice. He was so helpful and we really felt like he wanted to help us.
    He could train all drive through people across this country. So, thanks for making our experience an enjoyable one.

  98. I feel I was discriminated against, at the location on Jericho tpke, in New Hyde park,new york on Sunday,November 1st at about 12 15 am. I knocked on the drive through window and was told that because I am not currently a car owner, I do not have the right to purchase any burger king product. I even went between cars to place the order the “correct way”, only to be conveniently ignored. This is a big deal, and I will not be discriminated by your company because at this point in time I am forced to eat these products. What do you plan on doing to correct this matter. I will wait up to two days for valid correspondence as to your response.

  99. Why do you discriminate against customers at the drive through, because they don,t own a car. It would seem to me that having to eat this low budget food would go hand in hand with a low income, and of course the lack of a car. It is hard to understand why I am required to own a car in order to eat your sub par food.

  100. Burger King continues to push the envelope. A good product, but poor business decisions, like the “gay burger” and now a desire to serve alcohol. I personally have abandoned the chain. Until certain practices are abandoned, I will continue to support other establishments

  101. Today I met a great young woman at the Burger King at the 71st Street Plaza in the Wal-Mart in Papillion, Nebraska. Her name ia Makenna Ferguson. I lost my receipt and found this site to do this. I watched her take care of an elderly women who was having trouble walking and she waited on her and even gave her a crown when the lady asked for it. She’d also managed another customer with rowdy kids whose mother was too busy talking on a phone to watch them. And as a veteran, she treated me with great respect, which is very much appreciated. I would give her a raise if it were in my power. You have a wonderful employee there and I hope you hold on to her. She is a treasure!

  102. 380 merritt island causeway merritt island fl 32952
    the employees at this store are by far the best i have ever seen
    anywhere in united states “swear to god”. the two people that
    work there at window and register are very polite and courteous.
    i had bad experience at this location one year ago. the previous
    worker at register was rude -sarcastic – jump in your face attitude.
    anyway, the two working right now december 2015 are by far the
    best i have ever seen

    john mcclendon

  103. We had extremely bad service at the kodak,tenn location with malissa. we ordered 6 chicken sandwhiches and a large fry and had to trash it. so hard you couldnt eat them and the fries was cold. would not make it good cause our health wouldnt allow us to rush back in the pouring rain to get it. malissa was very rude and hateful! someone needs to make somne surprise visits and get this place straightened out.so i complained to guest relations and they thanked me a sent a free whopper card! this was another slap in the face! need my order made right! Dont worry face book has room for more complaints! is this what you call customer satisfaction! my address is 618 Lawrence Way strawplains,tn 37871

  104. I just wanted to let you know since small children come info your store that you have a paedophile that’s a convicted sex offender working at the parsons Kansas location his name is Jeremy. I’ve also seen him in your parking lot selling drugs to people while on his breaks. You need to look into this matter. If u have to UA him randomly on the spot and you’ll see this guy is not someone you want working for this company. Please email me back thank yiu

  105. I went to the location on led better Dr in Dallas Texas next to sonic at 10:00 pm and I was told that there was no cook available…. what the hell?????

  106. This is feedback from several customer service related problems I had at the Burger King at 1700 Nottingham way store number 6348. The general manager Daniel Tapia always has a negative attitude and constantly makes me reverse or pull up in the drive thru when there are no cars in line. On one visit there was brown lettuce on my original chicken sand which. Daniel is not the only employee at this location with a general rude disposition and general lack of concern for the customer service experience.

  107. Its incredible that minimum wage is going to up to when this particular location always does the wrong thing–I have done the drive through numerous times for a kiddie burger without cheese, always to get the cheese, tonight when they are ready to close asked for a kiddie burger without the cheese, a sprite and FF so I know to check about the cheese and what do I leave with –2 burgers sprite and no ff and yet we should $ 15.75 an hour for what????????????????????????

  108. I stopped at Burger King on the way home from church. It is actually out of my way. I ordered 2 Ham Egg Chz Croissant and wanted them cooked fresh. I stood at the counter and heard the door of a microwave pop open after the cook made the sandwiches. Then she put them on the warmer at the top. I complained at the time that if I wanted them microwave I would have fixed them myself. I phoned the management after I returned home and she told me that I could bring them back if I wanted and she would give me two fresh. She said that the cook did not follow protocol. She nuked both sandwiches. My Order number was 211 and the location was Burger King 5652 in Crowley La. The idea was that I had to return to the store and exchange my sandwiches, which took time that I really didn’t have. I did not have the Survey Code because for some reason the cashier did not give me the original receipt. Hosts name was Courtland.

  109. Burger King Executive Management, please be informed that your European branches are sending persons back to their country and not renewing visa because management there has not being paying insurance taxes.

    This is reason for great concern.

    I know of your Stockholm branch where several employees are sent home, hard working folk. Is this the way employees are going to pay for mistakes of taxes/insurance not paid by the head office of personnel? If so, parents such as I who love Burger King will begin a ban in protest.

    Work this situation out and find a solution for your employees to stay by fixing your company mistakes.

    Concerned Citizen.

  110. On your Android app, under Hash Brown Burrito you have listed No Allergens however the description states that it contains cheese. Many of us use these guides for allergy issues.
    Thank you for updating the listing as needed.

  111. I just visited the burger king on admiral and memorial and I will not be returning to start off I had to hunt for a parking spot because all the employees was parked in the customer parking be the building I had to park a ways from building to get parked and there were no customers inside so there should have not been an issue with parking then the person who waited on me was rude while I was trying to give him my order he kept talking to someone on his head set then once I got my food the hash browns where where so hard and still it was like trying to bite in to beef jerky so I feel I need to let someone know about this

  112. I’m an employee at burger king, the address of the store would be 15340 E Hampden Ave, Aurora, CO 80013. Last night on Jan, 17 at 5pm. Our boiler broke down, our kitchen staff told us that they couldn’t load any meat at the time because the light is on that says do not load. Even if we did load it and pulled out the meat our selves the meat would come out raw or burnt. As a crew member I told the manager that in my opinion we couldn’t serve that kind of food to our costumers or they will get sick. So I suggested to call our store manager so he could know what’s going on and to tell us what to do next. For just giving out my opinion the manager veronica started yelling and disrespecting me. I as a minor don’t appreciate the disrespect. Especially because she is a manager who is suppose to be calm and understanding about the situation that we had with the boiler. I believe she had anger balled up against me from earlier, I texted our store manager about something that she did at 3pm that day also. What she did was walked out and left the store not letting us know where she went, while we were all under pressure what could happen without a manager around because we don’t know anything about a job as a manager, I let our store manager know what was going on. when she finally came back she brought a bag of food and told us, “hey, if you guys need me ill be in the break room eating.” Later on norm called and spoke with her, I’m not sure if she got in trouble or any consequences but she hold that anger against me for telling norm and when I brought the idea to call norm about the boiler she exploded. Veronica started calling me names, saying that I don’t know anything and that I’m mentally stupid. In my point of view I don’t see her as a type of person to be a manager, when she cant be mature nor understanding of situations that are going on in the store. I’m very disappointed about what happened yet I haven’t gotten any apology instead I got my hours taken, I don’t know if I’m fired because norm hasn’t answered any of my calls or texts. I for sure can not believe that I got ‘fired” for doing my job, caring about the costumers that we have and their health. It is unbelievable how this happened. Haven’t been the first time of her disrespecting me either.

  113. I am trying to leave a comment about BURGER KING, I am getting NO WHERE, AT ALL. I hope you will answer my request for CUSTOMER SERVICE.

  114. I visited one of your Burger King at 2300?so seneca wichita ks. My coffee was cold (very cold) tasted like it was made with cold water. The hash browns were ice cold and soggy. The biscuits and gravy were cold and the gravy looked like water and they did not give me my receipt I contacted them about this meal and told them it was terrible and ask why I did not receive my receipt they said that there machine at drive thru burnt and company hasn’t sent them another one. I am a buisness owner and if I ran my buisness like this I wouldn’t be in buisness very long with this type of food. Fast food is competitive and good advice to you is to put out a good product.

  115. Hi my name is Emily Roeder and I was wondering if you did any type of donations. I work at a school in Clinton Tennessee and we are having several different types of events coming up.

  116. Hello my name is richard Hall I picked up some food today with the coupon that you offer. I asked for barbecue sauce for my fries and my chicken sticks they said they had none so they offered me a ranch they gave me two things of ranch for a whole fry and a whole thing chicken fingers. I did not want ranch I really wanted barbecue not that big of a deal but how can a restaurant of that size run out a barbecue.

  117. I had an order mix up and a money shortage at our local Bk.I immediately called the Bk store and talked to a very nice manager however the mixup was at a location about 5 miles away.when I went to the location I got the nasty cold food from the manager immediately tried to reorder the food.When I reported the cash shortage things went downhill from there.She made me feel like I had taken her money and gave her nasty Cold food instead of it being my loss.She loudly informed me that her Gm would not her give the cash back and I could call them.Could she have not checked her books for that shift close before just saying No.well I never did get to tell her what happened with the order she said she could give me exactly what was on the order and that was the end.Even then the tea was u sweet and I felt like a criminal so I left the building with my bag very dissatisfied

  118. I am writing about Store 8975 on Nacogdoches Rd and Loop 1604 in San Antonio. I went in there with my son on March 12. There was 1 customer ahead of me waiting on his food. I ordered 2 fish sandwiches and a coffee, only to be told they don’t make coffee after 11 am. I placed my order at 6:57 pm. At 7:05, I looked back to the line, and saw the two cooks talking to each other and laughing, and at that time, one noticed he didn’t have enough fish cooked, so he dropped the fish in the fryer. Another customer walked in and asked me if I was waiting to order, and I told him I had already ordered over 10 minutes ago, and am still waiting on two fish sandwiches. He left. That’s when “Nicole” the drive thru lady started making rude comments to me. I then told her all I want is my food, and I didn’t appreciate having to wait while the cooks carried on their conversations, moving at a snail’s pace. She then threatened to call “her dad” down there, which really pissed me off. At 7:10, I FINALLY got my sandwiches, and one was undercooked, and both had very little lettuce. OK…I overheard another customer complaining and the shift leader giving her the GM’s phone number, so I wrote it down. when I got home, I called the GM, told her what happened, and she very profusely apologized, and told me to come back in and she would replace my food WITH ANYTHING ON THE MENU I WANTED!! So, I went in today at 11:15 am, and asked for her. She came up to the counter, I introduced myself, and she said she would be happy to replace my fish. I told her I didn’t want the fish, and she said I could choose anything from the “2 for $5” menu, which contradicts what she told me on the phone. So, I received bad food, was threatened, had to wait 13 minutes (by the way, when I left, the original customer was still waiting) for two sandwiches, and was lied to by the GM. Rest assured I will not be spending my money at that store anymore. I would have entered a survey, but the receipts are unreadable. I expect more from BK.

  119. On March 15, 2016. I went to the Burger King on 7722 S Stoney Island ave. Chicago IL
    Latonya was very rude and surly. I called back to complain and Latonya answered the phone and stated that she was the manager. She pushed my change at me and then gave me ketchup instead of jelly

  120. This the last time I buy from burger king nothing like macdonal wrong order rubbish food cold and dirty special the one in eastern avenue ilford staff very rude even manager rude too

  121. I just went to BK and ordered a whopper combo for $ 6.89 and large fry for $2.29. I was charged $11.92. I gave them a twenty and received $8.08. When I left and got to my office I looked at my receipt and should have only been charged $9.80. I don’t know if this was a mistake on their part but I won’t be going back to store #6216 or any other BK for that matter. My order was #37.

  122. I had gone to the BK in Whitesboro NY My wife ordered the Chili Cheese Hot Dog. She said it was horrible and will never eat one again. It was all wrinkled and chewy one of the worst she ever had. What I think is that it was setting around and all they did was warm it up. If you are going to serve Hot Dogs they need to be fresh. WE eat there quite often and this time it was a big turn off. We will have to take a break from going there for a while. Sorry to vent but I believe it was necessary.

  123. I was just in Burger King drive thru in Elkhorn, Wi ordered crispy chicken menu medium sized it. I ordered it plain got about 20 minutes away opened it and it has everything on it. Now I don’t have lunch, no to mms e to turn around and get it replaced. Very disappointed. I called the store and was told next time to stop and get a free lunch or I could go into a BK by my house and BK will compt my lunch. I don’t know if they will believe me that I am owed a lunch. Now happy at ALL

  124. The Burger King hot dog (Griller?) is the worst hot dog ever!
    In particular, the toppings, why not give the customer a choice!

  125. Bought the #9 chicken sandwich yesterday and I was telling my wife it was so great. Bought another today and one for my wife too so she could see why I bragged it up the day before. Waited 10 min in drive through and was only vehicle. Told her it was gonna be so fresh since we’re waiting this long. Got the food, pulled over to taste and chicken was cold and dry… Fries too. Rice Lake, WI 54868 main st. location. Not sure I’ll be back. No wonder parking lot is so empty. How can it be so good one day and so bad the next?

  126. What has happened to Burger King, I just went to the Burger King on 520 in Merritt Island Florida. This is suppose to be a family friendly restaurant and two employees were outside smoking pot next to the outside of their building. My kids asked what are they doing and what is that smell, then 3 weeks prior to this they let a protest hold signs and had a bunch of rude people in their parking lot. Their should be several people losing their jobs, and these are the people that think they should get paid 10-15 dollars an hour are you kidding me.

  127. I went to the Burger King at 9519 Westheimer Rd. In Houston Tx with a coupon for a “Buy One, get One Free” whopper today, April 9th. I was asked for the number in the right-hand corner. There was no number visible but the coupon was valid until April 24th. They refused to honor it so I went to McDonald’s and spent my $9.00 there.
    I have gone to this Burger King for over 20 years and never go to another burger place, but I am having second thoughts now.

  128. I visited bk in Haleyville Al at 9:25 pm at had to listen to what I believe was shift manager complaining about costumers ordering food before closing loud enough we could here at the drive thru. The boy working the window joined in, well as long as they work there my money Will be sadly spent elsewhere! I am a big burger king fan hopefully they can be replaced with adults who can do the job

  129. I visited your branch in the town centre in Weston super mare on Sunday 17th April, I order a regular fries, and to my shock the bag was 10% full, so I counted the fries and to my shock there was 16 fries in the bag! I complained to the manager but he said that’s all you get, but could do me another one, but he sured me that’s all I get? There was two other customers either side of me in total believe too! I have pictures to prove this but can’t sent them on here? This needs to be sorted and i will not be entering a Burger King for awhile if theses ridiculous portion sizes continue

  130. While my customer service survey complaints yesterday afternoon went unanswered, after some bizarre behavior from the manager, I must say I failed to mention that when the self service drink machine ran out of orange Hi-C half way through the cup, with syrup dripping like it does at the end, the manager took it and filled it the rest of the way. I wasn’t allowed to have a new one. Awesome. Such horrible customer service all around.

  131. I went there to get breakfast & I told her I had a coupon for the croissan’wich meal she said they only had bacon & ham which I only wanted the ham anyway so I asked why the price was high with the coupon she ignored me then she didn’t give me the extra sandwich that came with coupon she took my coupon & was going to let me go like that. She didn’t even adjust the price I was in a rush to go to work so I couldn’t take care of this problem on top of that she didn’t want to give me my receipt I basically had to ask her for it then her attitude changed to being nice

  132. Just stopped by Burger King at Stanley, N.C., pulled thru the drive-thru and ordered a sausage and egg croissan’wich. The girl said they were on the lunch menu now. I looked at the clock and it was 10:27 am. The store was empty. There were no customers there. I said OK and left.
    I left to run a couple of errands but the more I thought about it I thought I should at least tell the manager what I thought.
    I went back and went inside. The same girl greeted me. I asked for the manager. She said there wasn’t one. I could tell by her voice that she was who I talked to earlier. I asked her what time they stopped serving breakfast. She said 10:00 am, but sometimes earlier or later, depending on which team is working. I said “You told me earlier that you stopped serving breakfast but I looked at my watch and it was 10:27am, so you turned a customer away based on a couple of minutes variable. She just smiled. This was about 30 minuted later from my first visit. The store was still empty. Not one customer.
    I told her it made no business sense to turn a customer away like that when there were no customers. I pointed out the fact that there still was nobody there.
    I said “There is a reason this place is empty. You treating me this way makes me not want to come back.” She just smiled and said she hoped I had a nice day.
    This store just completed a major remodel that took weeks to complete and lots of money. The place is still empty most of the time.
    You can make the building look good and have fancy signs but if you hire people who can’t act with common sense, they will put you out of business.
    I live nearby but will not go back.

  133. Instead of giving me the coffee I paid for they called the police. Which I’m pretty sure cost the city thousands of dollars. The worst customer service ever.

  134. I like Burger King but I went not to long ago and orderd chicken fries and there was a feather sticking out of the side of one I have a pic of it

  135. At the drive through, I was greeted by a pleasant voice that said something like, “Good morning. Welcome to Burger King. This is Jay. How can I help you?” Much nicer than the usual, “Order when you are ready”.

    At the window, I was greeted by a friendly young man who again welcomed me. I told him he did a good job on the speaker and he thanked me, introduced himself and shook my hand.

    Little things but what a change from the usual fast food experience. I will go there again. Great attitude!

    • At the drive through, I was greeted by a pleasant voice that said something like, “Good morning. Welcome to Burger King. This is Jay. How can I help you?” Much nicer than the usual, “Order when you are ready”.

      At the window, I was greeted by a friendly young man who again welcomed me. I told him he did a good job on the speaker and he thanked me, introduced himself and shook my hand.

      Little things but what a change from the usual fast food experience. I will go there again. Great attitude!

  136. I have NEVER had worse service than I got this morning at your Burger King. This one is located at Santa Fe & Hampden in Englewood, Colorado. There were three of us waiting in the drive thru that had placed our orders. Finally, after waiting for 15 minutes the guy behind got fed up enough to back up so that I could do the same. I went into the store and inquired as to where our food was and the manager just looked at me with a blank look on her face. Finally she came to the conclusion that “When you are training new people nothing goes fast.” I asked her what she was doing instead of getting us our food and she said “I’m waiting for this guy to make it.”
    After talking to several people in the area here, this apparently is not big news to them. EVERYONE I talked to said that this Burger King is the worst! Even after one encounter they said they would NEVER go back.
    I WILL NEVER VISIT A BURGER KING AGAIN!

  137. been going to burger king for years. love it there except just now. different crew of workers and rude and noisey and man …joe.. who waited on us was not friendly and would not give me my aarp free coffee as the other workers have done for a long time and i always order. we ordered the two burgers, fries and coke and i wanted the aarp coffee as my husband likes the coke. not many in there only a couple customers. three booths i tried to sit in were dirty. got such a bad impression ompared rto all the other times when the other crew most ladies work there and trhey are so kind and friendly and booths are clean. what is going on. are these all new people. is joe new? it made our afternoon not as relaxing as normally when we go there. we go alot in the morning and all is always great. thank you.

  138. New Site manger of the Burger King Located in Buena Vista VA is extremely bad at her job. I witnessed her telling people what to do but didn’t know how to work the cash register. She actually doesn’t work at BK but the stop in connected to it. I love my BK and will continue eating there!

  139. My experience on June 4, 2016 at store #09450 was terrible.
    The whoppers were lukewarm, I was abruptly told that there
    were no shakes after I asked for two different shakes, instead of
    telling me when I asked for the first shake. The attendent told me
    that there were no pennies so he gave me $8.50 instead of $8.54,
    the amount of change due. In my business I would have given $8.55 back.
    I was given a to go bag even though I had planned to eat there. Two
    of the employees were agruing out loud in the back. This is the first time
    that I ever filed a complaint but I thought you should know. I really like
    Burger King but this experience was bad. My order number was 251.

  140. went to bk#3836 on wed 6-8-16 at 5:41pm ordered 2 whopper jr ch large fries and 1 bacon dbl chs burger paid $9.18 looked in bag and saw 3 paper wrappers and fries and drove off upon coming home I unpacked fries and 3 WHOPPER JRS – I DID NOT ORDER 3 WHOPPER JRS BUT PAID FOR BACON DBL CHS BURGER! WHERE WAS THE BACON DBL CHS BURGER I PAID FOR! there was only 1 car ahead of me and 5 cars in parking lot so being busy cannot be excuse for this bumble! this is exactly why I hate using drive through and going to this particular shop – they must not being doing too well here because I was customer 36

  141. Stopped in to eat at BK in Oakhurst Ca 40240 California 41. Young man helped us at ctr – wouldn’t tender so he asked mangr for help and she chastised him in front of us. After we sat to eat, mangr sat 2 tables from us with a female friend and told young man loudly to think about what he should do to keep himself busy from the table. There were 3 customers in the restaurant at the time. This barking and chastising in front of customers is Not appropriate. That is not the way to train employees or to speak to employees. I told said mangr that ketchup was out and received packets. When I sat back down, mangr sat down at table again and 15 minutes later after seeing me with ketchup, remembered and went and checked, then made another employee take it apart . I just know that if you criticize someone too much you won’t get the employee you want , you ruin their self confidence. Plus any discussion about procedures should be done in private. Also if you fluster someone and lower their self confidence more bad things can happen and they can feel that they have low self worth.

  142. Just stopped in at Burger King on Loughborough in St. Louis MO. 2 people in front of us were helped and then there was nobody else in front of us. We stood there for 7 min with not even a hello we will be right with you comment. The man working looked at us 2x and did not say a word then proceeded to refill the ores on the ice cream machine still without a word. We just walked out and still nobody said a word. Terrible customer service and we will not return to that location. Please contact me if you have any questions Thank you

  143. Just ordered chicken crispy and puff at rajori garden, Delhi store at TDI MALL along with pepsi with out ice even mentioned in bill.

    In puff dont know how manage to get stick around 1cm. And when got pepsi it was with ice.

    Informed manager about the same he casually ask what can I do for you and taken snap of the same and at last ask can I order another puff for you???

    Is duty over? In hospitality point of view. Want to share image of stick and copy of bill.

  144. Please bring back the Big King as a permanent item on your menu. It is made better than the clowns famous signature Big Mac’s. Their staff members can’t seem to make them right.
    So please bring back the
    ” Big Kings ” Thank You “

  145. We ate at our Burger King in Batesville, Ar. We pulled in late and only ordered chicken nuggets for a hungry teenager. The man at the speaker and drive thru could have been rude or aggravated, but chose to be very respectful and friendly. Top notch employee! My husband’s used this opportunity to remind my daughter that there are still good people in this world. Although I didn’t his name, I remember how he looked. He had shoulder-length hair and tattoos on his arms. Great guy! We will be back because of his service! 😉

  146. we recntly have DOUBTFUL NEGATIVE unsatisfactory customer service with burger king on halls knoxville fountisn city burger king maynardville piike tn first and formost we orderered whopper just sanwich and bacon whopper just sandwich and cheetos fries the employee only made sandich one piece of bacon you supposed make sanwich three layers of bacon bill was 14.00 we only reviece one sandwich how would you enjoyment drive hour away from your resdindential payed for 14.00 only revieved one item your employee dont know how to take order dont you trian your rookie to listen to customer secondly we order the following we had two coupon otain to $4.00 two egg and cheese with samll coffee and hash browns and 2nd coupon two bacon egg cheese croissant with small coffee and hashbrown the cashier ask us 4 consective times could you repeat your order than as we pulled to next window she comply again we had repeated order 6 times is that how you train your rookie employee plus her freindly was unsatisfactory they didnt include NO napkin NO straws NO sugar for coffee NO creamer food was cold not hot in courtsey of burger kindly provide 4 complimentary coupon voucher pertian to any size combo meal reason we request 4 coupon complimentary voucher twice already we had UNSATIFACTORY customer service with Bk we are overbeared and underwhelmed with being treated poorly unfairly with your restaurant please mailed to us 4 voucher coupon complimentary any size combo to sarah joy howard 3406 mynatt #38 knoxville tn 37918 asap promptly we deserve free coupon voucher for being treated POORLY my mom used worked for burger king she did excellent task assignment your employee need be fired on spot

  147. I live 20 minutes from Fort Scott Kansas but if I want to enjoy my favorite burger ” double Whopper w/cheese Or an early morning breakfast I have to drive almost two hours away.
    I would like to suggest that you guys bring a BURGER KING to Fort Scott Kansas and if you do I would even come work for you thank you

  148. On December 9 2016 we went to BK and got 40.00 worth of food. When we got it home we were charged for the right stuff but, did not receive the right items. I called to let them know they had messed my order up and talked to Brandon he said he would put my name in the book. So I went back to get my items and was told my name was not in the book I had to talk to Brandon. So I called he is not there. Called again not there ask to talk to RGM she was not very nice it is not my fault they messed up my order and she was laughing. I get I am a RGM not good customer service so not that you all care but, I will not returning to that location. Needless to say all I wanted was my 2 Double Whoppers. Thanks for reading.

  149. Hello my name is Valerie Grier I went to the Burger King in Charlotte NC on 4100 Brookshire Blvd March 17/2017 around 9:30 to 10:00pm that night I was coming from grocery shopping with my son you take me to the grocery store and I m disabled I was sitting in car while he was in the Burger King so I went in to see if your do curling fried so when It was for me to take my order the young man didn’t say hello or asked me make I take your order so I wait a few minutes to see if he was going to say anything to me but he didn’t so I asked him how was him day and again he was speaking under his breath so I said to him I m very blessed and highly favored with out no complaints so I got a little smile so I asked him do your do curly fries and again talking under him breathing and I said huh so I had to figure out what he was telling me and it was that he was saying to me jack inbox serves curly fries so after I just gave him my order and it was a fish sandwich and a lager ice mix with cherry and coke and I asked for my fish sandwich fixed with out tarter sauce but with lettuce and tomato. Please my total price for this was 6.48 dollars and 48 cents I thought that was to high for a fish and a ice and the ice was very water and my fish sandwich had very little lectures and the tomatoes wasn’t fresh and the fish sandwich taste very nasty. I work for Howard Johnson restaurant 10 years and work for Greek restaurant for 8years and work at the hospital . I would not serve any of my customers like that of giving them food like that I want my money back for this food and for thie bad service I got along with the nasty taste for and my drinking too. I take pictures of my fish sandwich and the size of my ice too if your want me to send to you I will and I will never come back to your Burger King any more this was my first time and last time eat here I would love someone to call me. I don’t have money like this to give away I’m disabled.

  150. As a retired Navy Instructor(20yrs), I’ve received many hours of Customer Service training. When visited your store located in Bremerton,WA. on Fairgrounds road on March 18, 2017 around 5:20 PM,I received a lack of Customer Service. The drivethru cashier was very short and rude. I ordered a meal and she asked would there be anything else, which I made the mistake and said “I would like a chicken sandwich”. Her reply in a rude tone and very condescending voice said “We have Four!” I suggest she be retrained in how to be professional and tactful.

  151. I am giving a complaint that my local Burger King is trying to silence from Burger King Corporate Headquarters. I visited the Burger King in St. Joseph, Michigan on 3/24/17 at approximately 9:30 pm and the restaurant doors were all locked. The sign said it was open until 10 pm with the drive thru open until 11 pm. I ordered food in the drive thru and told them I wanted a receipt so I can complain that they aren’t open on their advertised hours. I waited 15 minutes for my food, and purposely did not receive a receipt so my complaint can’t be heard. It is ok if a restaurant wants to close early, just don’t advertise to the public that you will be open until 10 if you have no intention of doing so.

  152. Illegal! Burger kind in Detroit Lakes MN have hired people at 10.50 an hour and only pay 10.00!!! Is there a class action law suit?? Crooks need to be sued!

  153. I have been employed by Randolph AFB since March 12-2001. Since then I have been a Burger King customer but not always in a satisfactory fashion. Now that Mrs. Keri Goff the restaurant manager is at store #12311 the service has changed for the better. Mrs. Goff is an amazing person, strong leader, courteous with the customers ,friendly and pays attention to detail on your order. Mrs. Goff gives you full attention and makes you feel welcome. She does’ not have you standing around while she talks with her co-workers like in the pasts visits to Burger King when the management structure was weak. As for me I start my morning with a large cup of coffee and a large smile from Mrs. Goff. Now that’s my kind of Combo. You should put it on the menu. All in All its just good business that keeps me coming back. This individual has earned the right to be called The Burger Queen. Every king needs a Queen. WAY TO GO Burger King! You’ve made a good investment.

  154. I awoke at 4am -decided to call ahead to local LAKE CHALES MARTIN LUTHER KING BK -due to the wait time I had the day before. I was told they don’t take order over phone-I stated I would be there in minutes to pick up my order–The person rudely told me No. BK has lost a very good customer over this. I usually don’t stop at this particular BK but it was open and on my route, The BK was terrible in the past about service and since the newly remodel I thought I would give it another chance. Well nothing has changed except the outside. I just wanted to inform you….

    One customer gone

  155. Your location in King, N. C. sucks. That’s the kindest word I can think to use. Today I went through the drive thru, ordered, paid, finally left without my food. This location has been sorry for a long time and is a joke to locals. This is the 3rd or 4th time I have paid and got tired of waiting and left. Looks like I would learn doesn’t it.
    You recently remodeled. Just confirms you can put lipstick on a pig, but it’s still a pig. I’m not interested in hearing you’re sorry. I may go back again some time, but you can safely rely that I will not pay until my order is ready. If that’s a problem, tell me now.

  156. I was at the Crawfordville, FL establishment late morning today (6-10-17) and noticed the Manager on the floor telling a customer that she was an idiot because of a disagreement they had in front of myself and everyone else. This male Manager needs to be reprimanded for this. Never in my life have I ever seen such a disgraceful and disrespectful exchange between a Manager and a customer. The Manager is supposed to accommodate the customers, not call them idiots. What a disgrace. In turn, this happened before last month when I was eating dinner and overheard the same Manager calling his employees idiots and even went as far as addressing some of the female employees “babe”. Wow. I will never go back to this establishment again.

  157. I went through the drive thru of store 9454 today at 12:24 pm. I Oder a number 14, fish sandwich. I have had those sandwiches on several occasions in the recent past, all were good, until today. The fish patti today was overcooked and the fish inside the breading was shriveled. Apparently had been in a warmer for hours. The worst ever!
    I was just mentioning to someone yesterday how Burger King was superior to McDonald’s currently. I will have to reevaluate that.

  158. I work at Burger King our GM and District Manger who official title is GM are always violating labor laws. With no punishment to there actions, I have to be anonymous. I have seen a new hire get fired over 5 minutes late because the GM was having a “Bad” day I have seen another employee get suspended over a doctor note. Another employee written up because she missed a day of work and brought in a doctors note. Many illegals work there and treated as 2nd class. A asst.GM who does not how to do food counts. A small refrigerator missing a wheel and is a work hazard won’t fix it has drop on employees foots. A broken broiler they wont fix and it is operated everyday with meat still having red in it. We are a Burger King that is Franchise Operated. I work there still.

  159. Store 15743:
    Sales tickets on floor kitchen side a lot, only one customer on drive/thru and 2 customers inside. 2 employes working, cook no hair net, no name tag. Coke machine no ice and no regular coke available on both sides on the dispenser. Sales floor dirty. Bk 1515 n new braunfels, San Antonio , Texas. Sales do not close restaurants or hurt you bottom profit, employees do. Is down time at 07:20, but the ticket show 07:56.
    Thank you

  160. your customer service is severely lacking. I was hungry I didn’t have cash on me and all I had was my credit cards or debit cards. the young man who worked the window was very courteous about told me the internet was down. He handed me my food and then the manager came over and said she wanted the bag back if I didn’t have cash she said the internet was down and no cards could be processed. Mind you I was until today a regular customer. Eden was the manager’s name I believe. I had flown in from a long flight from the mainland and was very hungry. So I will go to McDonald’s and get my fish sandwich.

  161. Your advertisement stated hot dogs on sale 79 cents for the month of July. I went to the Burger King in North Smithfield, RI last evening (July 31st), and they would not give me the advertised price. They stated the sale ended on July 30th!! Your ads clearly stated for the MONTH OF JULY and they need to honor the ads. That was disappointing and I left.

  162. I’ve been to the drive through at store on Carson Street in Pittsburgh three times in mid afternoon and the service sucks. Several months ago, I waited patiently for two cars ahead of me to give their orders and move to the window. I waited for over ten minutes and when I finally got to place my order and move, the same cars that were in front of me we waiting at the window; more than 5 minutes after going there. Today, I got there at 2:45 PM, thrilled that the one car in front of me had placed their order and was diving away. My thrill subsided when I waited eight minutes to place an order; and only after I screamed “Hello, is anyone home? A voice assured me they’d be right with me; five minutes later, they were. I placed my order and pulled around to see, surprise, the car that had been in front of me at the window!
    I got a crispy chicken sandwich (quite tasty), warm fries, and a drink. Total time from arrival to departure – twenty five minutes! I have an hour lunch thank God, but I won’t be wasting half of it there any more!

  163. I went through the drive through on 8/4/17, ordered 2 whoppers for $6, with cheese, and was VERY disappointed by the coldness of my burgers. They could not be eaten until they were warmed in the microwave. They were so cold, the cheese was not melted, and did not melt. I have been getting our meals from that particular BK for over 5 years and the quality has been going down lately. Maybe the owner needs to show up once in a while. I was at store #862 and will never go back again!

  164. We enjoy eating the Veggie Burgers; however, we feel that Vegetarians get
    slighted because coupons and specials are always for the people who eat meat.
    We would like to make a request that you consider offers that will be applicable
    to us “VEGETARIANS” as well. Other things on the menu are nice, but we just
    feel left out. Thanks in advance for your consideration of this
    seemingly small request. This is my 2nd time.

  165. We went to Burger King at Kent Island in Maryland while on vacation. The cashier was not friendly at all. After getting my order I saw a small sign saying “2 for 6.00 Whopper” I ask the cashier if that included mine. She said no your order was already rung up. I said I did not see the sign and she told me very rudely “That’s not my fault you didn’t see it” There were no signs on the windows advertising it, but a small sign at the other end of the counter where you pick up your order. Who places an order there? The price we paid for 2 Whoppers and 2 small shakes were way to sign, but we had eat something. We could have bought dinner for that price. To top it off the burgers were not good, they were cold, no taste, we threw them away and left. Will NEVER go to Burger King again!!!!

    • For the price we paid we should of had hot sandwiches and friendly service. If you don’t like serving people the you are in the wrong job.

  166. I visited the Burger King on Telegraph Road, in Oakville, Mo around 3:00 p.m. on August 14, 2017. I have never experienced such polite, courteous and friendly staff in my entire 63 years. From the young gentlemen who took our order, to the other young gentlemen who cleaned up the spill my son made to the sweet girl behind the counter with a real genuine smile, it was like a fresh air breeze in their restaurant. I have never commented before but felt they deserve this. I have been in the food business for over 40 years and I would love to have each and every one of them for my staff. You should thank and appreciate them.

  167. I visited the Burger King in Greenfield, OH (157 Jefferson St, 45123) August 20, 2017 at approximately 12:30PM. I was driving through and decided to stop and order a double burger with ketchup and mustard only and a large iced tea. The total was $4.08. My plan was to eat while driving home (~70 miles) but the ice in the iced tea had melted within three minutes. Please ensure enough ice is included to keep the beverage cold. I then reached for my burger and there was cheese on it. They gave me a cheese burger instead on a regular burger. I do not eat cheese so I was out of luck. I had to wait until I got home to enjoy a cold beverage and a burger from my local Dairy Queen.

  168. I visited store number 12726. They were all out of mostly all sodas and did not inform customers upon paying. This was extremely unprofessional. Also, I ordered and paid for 2 bacon Double cheeseburgers and came home with singles. Seems like the store needs a little more training. With that being said, Johnny was very friendly and professional.

  169. I am satisfied with the service. However, I keep watching your commercials on TV. I am sorry to say the products you show on the commercials is nothing like the product that I have bought. The Whopper has only one tomato in the form of a slab. There are three to five small pickles with a few pieces of ribbed lettuce. I know there are cost cutting going on. The fact that you advertise one product and sell a totally different seems a little dishonest to me. I have been a loyal customer for many years and I am finding it very difficult to remain as one. I just thought you should here form a true fan!P.S The Whopper is not the only product that does not appear as advertised. TO BAD

  170. 08-21-17 (6:30pm est)
    Our family went out of our way to visit the Grand Blanc, Michigan BK location for dinner.
    Upon entering, there were two people waiting for their paid orders and one family ahead of us waiting to order.
    We only saw three BK employees – 1x counter/drive thru, 1x making burgers, 1x fries.
    The front counter employee was back and forth between front counter and drive thru – more at drive thru – leaving front counter ignored.
    About 5 minutes later, the family ahead of us placed their dine in order.
    A drive thru customer came inside to complain about their order being wrong and the drive thru employee told them to pull tot the side and wait as they were blocking the drive thru lane – the employee was VERY rude to the customer.
    We waited another 5 minutes at the EMPTY front counter.
    After about 10 minutes waiting – we LEFT and went next door to Wendy’s.
    Our family like Burger King’s burgers but, NOT all the vegetable toppings.
    Whoppers are NOT a good value for customers who ONLY want meat and cheese burgers – PLAIN cheeseburgers and PLAIN whoppers but, NOT pay full price for vege’s that we do NOT want and will NOT eat.
    Also, BK’s french fries SUCK!
    Bk’s burgers TASTE best but, are expensive.
    McDonalds french fries are BEST!
    Grand Blanc, Michigan Burger King location was dirty, NOT clean in lobby or outside.
    Grand Blanc, Michigan Burger King service was TERRIBLE.
    Expensive food, poor service, unclean seating are THE reasons why BK is going OUT OF BUSINESS and why NO one is eating or spending money at BK.

  171. I am writing to Burger King to ask that someone acknowledge 2 employees at Burger King store number 21471 in Montgomery Alabama. Haliysia and I may not be spelling that right and Alegria. both always has been friendly and always willing to be sure that my order (which is about everyday if not every other day is given with kindness smiles and accurate when I go through the drive thru. I hope that these two individuals will show appreciation and let them know that you acknowledge their effort that they take every day for the better of Burger King.

    Thank you for taking the time to read my email.

  172. The Burger King in, Tustin CA I was treated to Poor customer service by ‘Araceli’ / she mocked me and made me feel bad. I won’t be returning

  173. Called the Main Customer service about the rude service on Ft Carson at one of the locations, Called several times as never received a answer. I asked for the Burger no Catchup or Mustard, asked for heave onion, lettuce and pickle. Off the broiler not the PHU . The cashier said “just the cheap burger” the little snot nose. Had 1 little piece of onion the burger came out the PHU was cold. Asked for the Senior Drink also an attitude. The Manager who gave me the food had another attitude when I asked for Mustard and Catchup pks. She threw just 1 of each on the tray.
    Corporate Office has nor responded to the complaint after 6 follow up calls since July 2017. Guess Burger King and those on Ft Carson Army Air Force Exchange
    don’t care about the service. Guess Burger King will be off my list.

  174. I and two of my friends are regular at Burger king in Southlack TX on Kimball Road. We noticed that McDonald in nearby has lot of traffic and Burger King hardly has anybody we were wondering. I figured it out why and I think I should let you know the reasons shared by your employees.
    Last Sunday Sep10th,when we arrived at Burger King around 9.15 am, the door were locked and no lights, there was somebody inside. We went back., pone of the
    Today when we went there for breakfast, it was open but some gardening crew were working there blocking half of the parking. There were no parking except disabled, I parked near the truck that was used by crew. One of the crew member told me to move my car. I told him that This is breakfast time when store is open and I will park it there, He started argued with us.

    Inside upon asking about last sunday, the crew said that they were short of staff and manager has advised them to keep it locked instead of putting note at door that it is closed due to short staff. BINGO! I figured out right away! The Reason McDonald is doing well because of poor competition and poor customer services even though you have better deals.
    Upon coming out three of the Spanish crew ganged upon us and arguing with us to park the car where we parked.. DOING YARDWORK AND BLOCKING CUSOMER PARKING DURING BUSINESS HOURS IS UNHEARD AND RECEIPE FOR MCDONALD SUCESS>
    You will not see us at that place anymore but, I believe you need to know as a responsible business operator why your store is not performing well. Even your staff is bored for not staying busy. I HAVE PICTURES I CAN SHARE WITH YOU.

    I trust, I am bring this more as a constructive complaint to right eyes and ears. You have lost a regular customer however few you have at this facility.
    Regards!

  175. Bellaire store 1053 mixed up my order, gave me nothing but ice in my drink, and my receipt had no website or code to do survey or leave comment, I wonder why!

  176. Hello, I went to the BK off of Tamiami Trail in North Port (close to Sumter Rd), yesterday on the 20th . Got a burger, Hershey Pie, coke & an apple sauce. Ate everything in my car. When I opened the applesauce (& I WISH I would’ve taken a picture, it was SOOO BAD) it was COMPLETELY MOLDED. Nearly THREW UP it was so gross!! So, I brought it in & the manager came out. We looked at the expiration date & it WAS expired so she kinda ‘tossed’ me a new one & that was that. Today am down with a fever (but I didn’t EAT it so maybe/probably NOT related.
    Anyway, My husband & I own a restaurant in Englewood, Fl. If one of my customers would’ve shown me something like that I would have either refunded their ENTIRE meal or at LEAST given them a gift certificate or SOMETHING….Instead, she stood there moving the applesauce container back & forth while the contents squished out of both sides. GROSS!!!! I understand folks around here try to get free food all the time but this was OBVIOUSLY NOT a stunt. I just think it should’ve been handled a little more SERIOUSLY!! Selling/stocking expired foods is DANGEROUS.

  177. To whom it may concern:
    I was at your Lodi, NJ Burger King on 9/21/2017 and I ordered 2 shakes for my children, as I pulled up to the drive thru window waiting for my order I noticed that the employee who was making our shakes was putting the ice cream in the cup and some had poured out over the cup and the employee who had not been using any gloves touched it and flipped it and pushed it back down into my cup. I then asked to speak to a manager there and the manager pretty much said they don’t need to wear gloves. I was sick to my stomach and so were my children to know how unsanitary this really was and is. I asked for a refund for the shakes which I did receive with a attitude from the manager like I was crazy to complain about this . I would like tp know your outlook of this ,and what can be done ! This is just terrible ! I don’t know where his hands were last !
    Thanks , Anelle Rossi

  178. visited your store on Jungerman rd in St. Peters Missouri this morning. walked in the dining room to place my order. the store had no customers (a lady was leaving empty handed as I walked in). I stood at the counter for maybe 4-5 minutes and saw no one behind the counter and the drive thru headset was on the counter. Finally a young black woman (sorry,didn’t get a name) came from the back and said something that I couldn’t really hear,maybe she would be back ? She then walked away and I said don’t bother , McD’s was right down the street. This location was a bit “unclean” and her attitude was HORRIBLE. Needless to say I am done with bk. Always wondered why this store did such terrible business. Now I know why…NO DECENT CUSTOMER SERVICE !!!

  179. The worst customer service Ive had in my entire life. First of all, I had to go back to my car to get exact change to order my food. that did not bother me at all. I ordered my food and got it decently quick. I bit into my burger and realized I forgot napkins. I went to get napkins from the box thingy, and the last napkin was stuck. I didn’t notice and on my way back to my table, the napkins all fell. since im serve safe certified, I knew these napkins weren’t good anymore so I picked them up but didn’t throw them away. I was told to get out for being rude and disturbing the peace. I apologized and was very upset because I did nothing wrong. it was an accident. I explained the situation and when I asked the manager what her name was, I let her know it was for a formal complaint and she laughed, stating that nobody was going to do anything. im upset, I couldn’t eat my food because I could barely grab it to leave, and I feel I was racially targeted as well. im a U.S born citizen with Mexican parents. Burger King has always had good customer service but this was an all time low. I will never for as long as I live step in another Burger King again. I demand that I be recognized and that I receive a full apology and a full refund for the horrible experience.

  180. You customer service is great, however: I was at the BK at 1300 Chili Ave. in Rochester, NY. I am very fond of this BK until today when I bit into a cheeseburger and as I was chewing I felt a long piece of hair. I spit it out and I could hold the chewed burger by the hair it was attached to. I in turn was nauseated and will be a while before I go back. I have 2 pictures of it hanging by the hair. Please inform the managers to have everyone where plastic head gear.

  181. with burger King is the best restraint there ever had and as for Mcdonalds restraint is not that good place to eat at all even though it has changed but still I would like to see some of the other restraints come here to Fortuna because there isnt much of the restraunts at all. from Wendy Sells.

  182. You’ve lost our business – not only at one particular store being commented on, but probably ALL potential business to ANY and ALL stores locations.

    ***You cannot or will not improve or correct things previously pointed out to you: (1) the street person parking shopping cart with their belongings in such a way that it blocks designated handicap parking spaces, rendering them useless; (2) tooooo much unedible lettuce on sandwhich – the hard, white pieces of core; (3) unattentive counter people.

  183. Burned food. Hair in food. Order inedible. Cashier looked like random person off the street – no uniform. Face hadn’t been washed. Inside closed, only drive-thru open.
    Approx. 6:40 am

      • B K at 2221 freedom rd. little chute Wi. as a long time customer I have observed continuing management issues !! . such as , no one present at or after normal opening time, doors locked & drive thru being served , employees waiting for manager to unlock doors , employees working without manager & looking bewildered ,cold food served often , orders filled incorrectly , these and several other issues happen on a regular basis ! current manager is rude & unfriendly with unpleasant disposition . due to these continuing issues I must reconsider patronizing this B K at this time.

      • Ate today at restaurant number 15434 (Norwich castle mall) and all our food was cold except the chilli cheese bites which we had to wait for! Timing seems to be an issue at this outlet along with customer relations……very disappointed.

  184. The woman at the Nostrand Ave/Church Ave location in Brooklyn, NY in the mornings (she there every time I go there in the mornings around 8:30am) NEVER bags the coffee as if it’s self-service and when I complained she said “everyone else bags it themselves” as if that’s not part of her job. She needs to be re-trained.

  185. I was at the 4125 Ball rd. NE Blaine MN. Location last night at around 8:00 PM. There was one other couple eating at a booth. I was in a booth that was back in a corner that was only visible from the counter at certain angles. I observed 3 female employees standing behind the counter talking and laughing. One of them was puling up her smock to expose her underwear and skin. her under pants were exposed way over her long pants. She stuck both of her hands down inside her under pants and seemed to be rubbing or scratching her groin area. I was dumb founded. The other couple also saw it also and made comment to me about it. I just thought you would like to know this. Needless to say I will not be eating at that location anymore.

  186. I live in Frankfort, Ky., and I love to eat at Burger King, but the drive through area isn’t clean and the window was dirty and smeared; the workers looked like they just got up; food was on the floor directly behind where you make your order inside. Workers were picking up the fries with their fingers in the bags then giving it to the customers. The burger King store number is #5024.

  187. I went to BK 1138 for breakfast on 12/8/17. My total came to $5.99. I ordered an ultimate platter with bacon and vanilla iced coffee. I received an ultimate platter with sausage and mocha iced coffee. I do not like sausage or mocha so that was wasted. My biscuit was also burnt and my pancakes were cold. This experience was horrible and I did not get to eat breakfast. I hope this situation can be handled so I will want to return to BK.

  188. I am not a regular customer at all of your Burger King Restaurant near Cedar street and 38th and Tacoma, Wa. I arrived early for a class for health care professionals at a business nearby. I went into BurgerKing to get some coffee since I arrived early. I waited, the employees were extremely busy at 8 30 am. One young woman, Spanish, Mexican stated “will be with you in a moment” she had noted I had been waiting for a while but was trying to serve the drive through. I said I just “wanted coffee”, she came back to me in minutes after serving others and said forget about it (in other words do not pay)!. She obviously noted I had been waiting for a while, such emotionally intelligence! After the class, I then went back for lunch. The manager was there (could tell by her clothing and demeanor and I noted she noted everything that was going on-I have emotional intelligence as well!). I waited a bit, but the manager was aware of who ordered what, I could tell, again such sensitivity! She was serving managing, aware of the business, customers I could tell that! I saw one old man sitting eating his meals and his coffee was so hot it was steaming! Great place, I do not live close so will not be back, but if every company served there clients like this what a great place America would be, just had to let you know my thoughts and I have no ties to anyone there or live anywhere near but when I get service like this it is of my character to say so, so thank you BurgerKing near 38th and Tacoma, Wa.

  189. Any associate of the Burger King in Gloucester, VA was in the restroom while I was in there. This person left without washing hands after using facility. When I went to the counter to order, that person was the cashier. I spoke and left. Maybe management needs to reiterate the importance of food safety, which I do not take lightly. I love Burger King food, but that ruined me on visiting this restaurant.

  190. i tried to order 24 sausage biscuits was told they only had 15 i asked if they could cook more was told they had other customers to worry about. there were no cars parked in the lot or in drive thru.

  191. The food at BK’s Medford, Ma facility is inedible. I got a Happy Meal for my grandchild, with a cold hamburger and french fries that were as old as me. The chicken fries were re-fried at least 3 times and were so dried out and hard that not even the geese that I tried to feed, would eat them. The service was awful and the restaurant was so dirty that it should be condemned by the BOH. The address of this so-called restaurant was 383 Mystic Ave, Medford, MA 02155. I was there are 1:25 pm. I will not be going back there. What a disgrace.

  192. I live in Lubbock Texas, about a mile from the Burger King on 82nd street. The facility Is run down and dirty in the front ( which means I won’t eat there, dirty in the front means filthy in the back).. the faculties in need of updating and remodeling… looks like an unskilled worker painted it light blue and it looks bad… my point here is that I like Burger King but was hoping you would consider cleaning it up remodeling the place and consider new management…then we could eat at your facility again.. thanks

  193. Back in the day you guys had a fish sandwich called the whaler. It was the best fish sandwich out there. this new fish sandwich is not the same thing. It would be nice if you brought the original whaler. A lot more people would come back for this.

  194. I have never,ever had so much difficulty trying to contact a companies customer service department. After numerous tries I just gave up.Berger king and I have gone our spate ways for good!

  195. I just went to Burger King in Denver North Carolina at 11:00 PM and the employees inside hid from me so I could not order I saw them hiding behind seats just wanted to let you know I work in food service that’s unacceptable

  196. Yesterday at 1;30 pm, I noted a line at Wendys, and decided to try BK for the first time in years. Since BK was right across the street (#1422) with no line, I pulled up to the drive thru window. The young man suggested that the Bacon King Jr would be a better deal than a double cheeseburger, so I ordered it. He also offered me a deal on cookies, but I declined. The burger was bout the single worst experience in my sixty years of eating at fast food joints…two dry patties, lukewarm, with cheese which wouldn’t melt. As well the taste was poor.

    Ive been eating lunch for fifty or so years at burger joints, and used to go to BK because McDonalds had no payphones (way back in the dark ages before cellphones).

    Further, there was an invitation to take a survey, however when I tried to do this today, less than 24 h ours later, your system said that there were no more being accepted.

    Little wonder then that you’re being fast rendered useless by Five Guys, McD, and Wendy’s,

  197. My husband and I were at the new location at boulevard 26, North Richland Hills
    It was a such a bad experience
    Customer services was one of the worst I had, we waited almost 15 min
    For the order which was wrong
    We went to the front counter To claim the burger we ordered was wrong
    Someone from the back showed to help us and said sorry and fixed in 5 minutes
    The cashier was like mommy with no expression, no greeting the customers no said nothing of nothing
    The dining room was dirty the trash can overflowing, dirty tables
    We witnessed another customer that got his worder wrong 3 times
    There were 4 employees in the back making orders it was obvious that the sense of urgency wasn’t there :/
    After they Dome to take orders
    Two employees went out to the Parkiing lot to smoke and passed by the dirty lobby without any type of shame
    There was no visible manager to put any type of order
    I really hope you district manager do something about it and fix the store ASAP

  198. Burger King on Riggs Rd. in Sun Lakes, AZ leaves a lot to be desired. In the evening they do not use plastic gloves; they collect your money then go and bag your food. The two $6.00 sandwiches was a joke. The bread had hard pieces in it the hamburger was cool and there was 1 pickle in it; nothing like their advertisement. I work in a building with 300 employees and we all were taking about the problem. We go there for convenience. They probably could make good money with just a little effort. M
    cDonald here we come!

  199. Visited store #5344 twice, will never go back even though its within walking distance, at 9am we could not get your sausage biscuits, because why you ask, they were out of biscuits, 2 days later we ordered 6, I have 4 of them freezed dried if you want to taste this crap! Talked to a cashier at Grocery Outlet, where they are neighbors, and she said, someone constantly comes over and buys $50 worth of tomatoes, because they have run out. This store needs a revamping, no matter what neighborhood they are in because they are the piits!

  200. This is a farce – we recently stopped at a burgerking in sun pairie – were not happy with service or cleanliness of restrooms – impossible to complete the Burger King experience as print on receipt was so poor couldn’t read the numbers and the ones we could read did not fit into spaces on computer page so not happy with the restaurant nor the web site

  201. Last week I went to the new Burger King in Camden Tennessee, service was great but the bun was so stale we could not eat it. This is a new location and you would do well to make sure you have fresh buns.

  202. I have experienced very rude service from the management at the burger king on main street in Lewistown pa. My food at this location was given to someone else and they brought it back. The manager kept coming up to me at the soda machine and asked me to check my bag to see if I had my pie I ordered. I told her no and she brought me my pie. Then as I was filling my second soda she came back and asked me if she put mozz sticks in with my order. In the mean time two girls came back in with my order and the manager came back o er to me and this time wanted my bag of food because she gave me the wrong order. She then came back to me with a bag of food and said here you go, I gave you the wrong order, this one is yours. I said are you sure now, this is the third trip over here. When I got home with my order I opened the wrapper of the one sandwich which was to be a plain whopper with cheese only to find a whopper with cheese and ketchup and a bite out of the whopper. There was an opened ketchup pack sticking to the side of the French fries. I called the restaurant and asked to speak to a manager and she said her name was Lisa and that she was the manager. I told her what had happened and she told me that she threw the food out that the two girls brought back and I told her she couldn’t have because the whopper was opened and ketchup was on it out of a packet and also a bite was missing. Did she throw my food away and then get it back out of the garbage? I hope this restaurant has some security cameras so I can find out! I am very upset with this type of service. I have worked in the food industry for almost ten years and I have never encountered this type of service e to anyone!! Disgusting!!

  203. Sadly enough I am now contacting you regarding the Burger King in Devils Lake, ND( for which I once sent a glowing review) about a very disappointing experience we had last night, March 6. I took our BB team to the Devils Lake Burger King after their regional games last night. There where about 15 of us. We had called ahead about 2 hours to let them know we where coming. When we came in about 4 people where eating. One person was in line. A worker came out and told us they where short of food and it would take a really long time to get anything because there where only 2 working. It was still about 1 1/2 hours until closing. I can’t believe this! We were kind enough to call ahead(even though for this small a group it shouldn’t have been necessary). What kind of manager would be short staffed and not have enough food to feed 15 people on a night when the town hosts a regional BB tournament ? No other buses where there. Just us and the other 5 people .They should be able to accommodate many times that on a normal night with no heads up! I am guessing the truth is they just didn’t want to serve us. Shame on you Burger King. We have always leaned towards you as our stop of choice after events, but last night we ended going to McDonalds (which was packed from wall to wall) and were quickly and politely served with smiling faces and no excuses. Imagine the damage this one incident did to your business. We are all very, very disappointed!

    • Plattsmouth NE,
      Would even give them 1 star! My salad was literally rotten! Not cool for a 7 dollar salad. The lettuce was red and wilted was definitely far passed old. I couldn’t even find one edible piece in the whole salad. The tomatoes looked old and the cheese left a lot to be desired. I wouldn’t have ate this if someone paid me! I called the establishment and the manager informed me that it was fresh and they had just opened the bag… “They might have just opened the expired bag but the lettuce was rotten red brown soggy and slimy”. Instead of apologizing and offer a refund. This salad needed to be on fear factor not sold at any establishment. Only fast food in town and now I know why it was empty 🙁

  204. i have complaint to make me and my friend was getting off off work and we order the 2 for 6 whoppers and this young lady was very rude i mean this wasnt call for iam from memphis tennesee and i was at the buger king on 4266 elvis presley on 3/14/2018 now we pay for it she said i said 7 dollars in a mean way dindnt say thank u or notghing it was 1145 pm i mean that wasnt call for it wasnt

  205. First: My wife and I love your burgers and fries. They are the best, But yesterday we bought into your buy a Whopper and a Crispy Chicken deal. I hope you don’t plan on selling too many Crispy Chickens. I told my wife that I wouldn’t buy another if they were two dollars, She replied: “I wouldn’t buy another period.” You will not be selling us any more. You only have one chance to make a first impression, and this wasn’t a good one. Don’t you test your products before you put them in your restaurants?

  206. I bought bk for supper last night. It was very tasty. However, when I went to fill our survey at mybkeperience.com I only had top part of receipt. It included store number 1052 but part with code was missing. Could I please have a code to enter survey? thanks

  207. Burger King in SOuthgate Plaza Fort Wayne indiana off pettit avenue
    WORST drive thru experience ever. I started to place my order giving senior coffee first. Before I could give next item a very rude female voice came back with You can’t just order a senior coffee now if you buy something……I told her YOU DIDN”T LET ME FINISH. at that point I decided to take my business elsewhere. I used to vist 3 or more times a week. NO LONGER> I tried to place a comment under their review section but it wouldn’t work

  208. I just went thru you burger king on jake alexander blvd. in Salisbury, nc.
    I ordered a sauage and cheese and a ham and cheese before work. I went and thru the drive thru and paid and the young girl told me to pull up and she would run my order out to me when its done.
    Well, a full 5 mins later, no sandwiches. I go into the store which was completely empty and tell the girl I need my sandwiches so I can get to work. I had 3 mins to get there. She yelled back at one of the staff to make me my sandwiches, which another staff said here there are.
    They were there the whole time and the girl working the drive thru apparently forgot me.
    This is unacceptable.
    I will never return to this store nor any burger king as long as I am able too.
    Just thought you should know. I haven’t been this upset with a company in a long time.

  209. Went to BK (3942) morning of 4/29/2018 and ordered the new bacon egg and cheese sourdough combo. When I got to work and opened my bag, it was a sausage egg and cheese sourdough combo. I cannot eat sausage at all. I said at the counter twice bacon egg and cheese. Also the hash browns were cold and hard. I am very unhappy with this BK. I did call and the manager said to come back now and she would replace it. Well, considering I’m at work now and can’t leave until 4:00, it’s impossible for me to leave. The manager didn’t really offer anything else since I couldn’t leave so I just hung up. I was highly disappointed with the product that I received. I work in customer service as well as a hotel General Manager so the product I received wasn’t what I paid for.

  210. I filled out a survey about my experience (4/14) and have not heard back, which I find strange, especially since I was not happy. I tried again today and I guess the time ran out and it wouldn’t let me. I ordered 2 spicy chicken sandwiches w/cheese NO SAUCE and a whopper w/cheese among other things. When I get home, the chicken sandwiches had whatever goes on them w/NO cheese and the whopper had NO cheese, which I paid .60 extra for. Amazing thing is the receipt is correct. The employee obviously did not even look at it. We won’t even mention the milkshakes and barely warm fries. I stopped going to the store a long time ago and went to another because of these issues. This store, #2817, just got a new look so I thought I would give it a try again. Well, so much for that, I don’t think I will be going back there. I just thought you needed to know.
    Thank you,

  211. Burger King #22672 is outstanding. Perhaps the best whopper I have ever eaten. The staff 2as absolutely superb. This establishment is truly home of the whopper.

  212. I went to burger king yesterday may 15 2018 and they messed up my food so i called and they replayed it today may 16 2018 i order a whopper meal and the kings meal deal and when i went to get the food replayed and they did but when i got it home i only had one chicken sandwich in the bag this is not the first time this burger king messed up my order it is the burger king Westland Michigan. if there is anything you can do or give for all the times they messed up my order would be appreciated

  213. The service at Burger King has gotten HORRIBLE, I initially went to the location at 7515 Guy Drive in Baton Rouge…I’m visually standing in line waiting while the two employees VISIT, a car arrives at the drive thru and they immediately jump to service…I WALKED OUT – this wasn’t the first time I’ve received poor service, it will be the last! I went to the Burger King at 10130 Coursey Boulevard (also in Baton Rouge) and placed my order for a BIG FISH: one day, IF I CONTINUE GOING TO BURGER KING, I will learn to check my order before leaving the restaurant…though the receipt was correct, I RECEIVED THE CHICKEN SANDWICH (I don’t like chicken). It seems it is more important to the employees they have time to visit and collect a paycheck, rather than provide good customer service! Customers are not greeted upon entrance (they barely acknowledge you!) and you must apparently be a personal friend to “have it your way”. My spouse and I eat at Burger King at least 2-3 times/week – not counting breakfast – and your employees are not enhancing customer service! I passed near two McDonald’s today; would you prefer I start spending my money (totaling AT LEAST $50-$75/week) there?

  214. Burger King at I-80 and Horseshoe Bar Rd, Loomis, CA
    I ordered a “Chicken Fries” meal as dinner while returning to NAS Fallon, NV. The only satisfactory item received was the soda that I poured myself. The Chicken Fries were over-cooked, heavily battered pencil lead-sized chicken bits and the fries were the remnants of the days leftovers. I guess they thought I wouldn’t notice.

  215. Wilcox, Arizona on the I-10 is the filthiest burger king I have ever seen. You stick to the floor, gobs of gunk hanging from the counter and work spaces. It is so disgusting that I am amazed that Burger King allows this. After waiting for our order for 20 minutes in the drive thru for a plain hamburger and plain cheese burger, I went in to get my money back and I am glad I did. It is disgusting!!!! Do something before someone dies from food poisoning.

  216. I went to the Burger King in Suamico Wi. The worst one ever! went through the Drive through and ordered 2 sandwiches… waited 25 minutes! They were so confused about the order and the guy had a big beard and long hair hanging all over.. we have stopped there on the way up north.. Never again! Bad Bad Bad

  217. MyBKexperience.com is not working at ALL!! I made a trip to eat there yesterday at the BK in Pelham, AL (BK#20210) and went online to register my experience but all it says that it has reach the required surveys for this period. If that is the case why don’t you not waste my time and others with the survey for a free Whopper if you are not allowing people who eat there to complete the survey for a free Whopper?

  218. Burger King at Castro Valley, CA, on Castro Valley BLVD, at noon on June 13, 2018. Most disorganized operation I have ever seen. No ice in soda machine, sandwiches being given to the wrong people, just because they asked for it. My meal was touched by the manager 5 times, was kept being put back in heating bin, while people who came long after me was getting theirs. Instead of a double, I got a single, and it was cold. Yes my meat was cold. Several elderly had their two whoppers for the price of 6 dollars given to other people. I finally had to step up because your employees did not care. Also, did not appreciate my sandwich getting touched and touched…. Floors where disgusting. Call health inspector… Close them down.

  219. I’m really good with burger king.love your chicken nuggets But a problem has come up in the Hannibal store..the employees have attitude, they’re smoking inside. Don’t want to see it closed..but maybe a good cleaning. Wished I could send you pictures..its going to be if not already a health hazard

  220. I’m really good with burger king.love your chicken nuggets But a problem has come up in the Hannibal store..the employees have attitude, they’re smoking inside. Don’t want to see it closed..but maybe a good cleaning. Wished I could send you pictures..its going to be if not already a health hazard

  221. Went to Burger king in Newton NC store 5308 this morning and once again there was no one at the counter to take front orders. There were 6 men there waiting so I left and came back a few minutes later and they were gone I went thru the drive thru to get my order. This place needs help bad it is like this every time I go of the mornings. Management need to hire more help or they are going to loose a lot of business.

  222. Nanaimo, BC is my hometown and we have one Burger King restaurant here that is very old and somewhat dilapidated, and we no longer go there. Every other fast food establishments in Nanaimo have/has renovated and up-dated their restaurants but not Burger King. The establishment here is badly dated and an uninteresting place and seems unclean. Most places renovate every ten years or so but not Burger King in Nanaimo.

    Is this a franchisee owned operation that the owner is too cheap to do an upgrade? Come on Burger King, this place has been there for over 30 years. Does Burger King not have standards? We no longer visit the place though we have always enjoyed the Burger King products. Sad. Hopefully renovations are in the plans.

  223. my family and i was in your restaurant in maysyville ky 41056 six times within one month. Every time we have been in there ordering food the kitchen workers was saying bad language to the front personal with customers standing in line for them to take their orders. we had our son with us today and he heard them talking that way. you need to check on your personal in this restaurant in maysville ky 41056 the kitchen especially. thank you for listening.

  224. Yesterday, I stopped in to your hwy 31 and Smith Valley rd. location in Greenwood, IN. I ordered a double cheeseburger and a large cup of WATER. The young man behind the counter was new. He charged me $4.19 I said…wait a minute, my sandwich is only $1.79. The manager stepped in and said that I had ordered a large drink. I said, it was water. He showed me a very small cup, and told me this was their courtesy cup, and since I wanted a large cup, they charged me $2.29 for the cup. Since I was in a hurry….I asked for my sandwich and left. I am 69 years old with health issues. I stopped in, because I had been moving all day, and as a diabetic, I had to eat…but mostly, it was 90 degrees and I needed water. My order was “to go”, so your so-called COURTESY cup would not have lasted me longer, than it took to get to my car. Some restaurants offer free drinks to over 55 customers. You can’t even give me a large cup for my water???? VERY POOR customer service!!!!

  225. the girl working there was only one serving clients and cook and she had probs doing a gift card and I had to go from drivethru to inside also cuz she is timed. wtf I don’t care learn to do ur job. I drove for a reason not get out of car. ridiculous service

  226. Complaint about the Burger King located at 12661 Mack Detroit, Michigan 48215. Very dissatisfied with the service at this location. After you place your order threw they drive thru they have you immediately pull in parking lot with s located not on the main property you have go back on main street then pull into the side lot. Where they already have about 10 cars ( under estimating ) waiting on food. Then I watch as the girl comes in and out the security/ side steel door and leave it wide open with a rock and walk up to each with someone bag of food and asks is this your food? what is your order. After trying about 8 cars she then finds the right person and go back inside while leaving the door propped open. ( I have pictures to prove this). I ordered one kid nugget meal with took over 20 mins to get. ( After girl came to my car over 5 times with someone else food). This is so unprofessional and not safe. I then returned to the Burger King 2 days later at night time ( around 10pm ) only because this is the only nuggets my daughter will eat and witnessed the exact same process is going on at night time.

  227. store number 12370 Hartford CT
    DEPLORABLE. I took pictures of the front doors with yellow tape on them, and say “do not enter”. Said to go to the side door which had a plywood board covering one of the windows. Men’s room hasn’t been open for weeks. Told to use the ladies room. This location has been a MESS for weeks. What’s going on. Have you written this location off?? And service is just as bad.
    How can I send you the pictures?

  228. hi my names angela rector, i have one of ur gift cards that i got from a friend and it dose not work it keeps reading erro, i have tried it twice and i was told to tel u guys so i can get a replacement for it. the card number is #614356997093771, this was givin to me as a gift, thank u for a replacement please thanks again, and also i was told since i payed cash that i could get that back as well it was $6.00 the first time and the second time it was $12.00 thanks again.

  229. I really like the food at BK, especially the crispy chicken sandwiches but I won’t be going back. I live in Elkhart, IN. and the ones I frequented are on Cassapolis Street and South Main Street. The people are very friendly but the trash overflowing the trash cans (when there’s no customers but me) and the trash on the floors both in front of and behind the counter are horrendous. You have to be losing business. There’s no pride in the restaurant. It’s got to be a health hazard. I can’t believe that this is how you want your business run. I hope someone will rectify the situations at both locations before they get shut down by the local health department.

  230. Yesterday, we stopped at the Lovell Road Burger King, in Knoxville Tennessee. We went in, and started to order, had our coupons ready, and were told they did not take coupons any longer, that their owner didn’t want to “bother” with them. The person my husband spoke to, was not at all friendly. That’s fine, we’ll go elsewhere, which my husband told him, right away. We’ve always loved Burger King, any time we’re out, we stop, and almost always use our coupons that are sent to our home, in the mail. Why waste the paper, and turn customers away?

  231. I was taken aback with the customer service of the manager at the Burger king on 137th and Kendall drive in Miami , Fl. 33186. I went there for the second time in two weeks. Both times there was a problem and I ended up leaving without any food! First time it was so slow. There were only two people ahead of me and three people were standing there talking and not helping . I left. Today, I went in at 5:30. Noone was in line. I asked for the King’s deal of two cheeseburgers and fries and a drink for three dollars and change. The man who was at the cashier had an attitude , would not smile . His name was Yonder. I told him I wanted the Kings deal of two cheese burgers and fries and drink. After he rung it up it came to $5. I said that was not what I wanted. He said, “Oh, I gave you a large soda and fries.” I said , ” I asked you for the Kings deal for $3.45 or whatever it was. I was nice about it. Immediately after I said that the manager, a skinny man with glasses …about 30 , ran over and said , ” no, no . no we have no cheeseburgers!” What kind of place is that! I have only been there twice in the past two weeks. Noone was in line today and now could Burger king be out of burgers! He was non apologetic and didn’t even offer to make good on it for me. I found that poor and poor management. I dont usually do this but I was so turned off by how this place is run. It seems they only want to do drive thru. I see why now. The people inside were so rude and non welcoming. Send someone to see I am sure you will find the same. Its always mismanaged .

  232. I went to the Burger King at The Gateway in Morgantown WV. last night at 9:30 PM order 2 Jr. Woppers with Cheese . After I paid and waited 5 min. I was told they was out of tomatoes and onions. Really!!!! Its 9:30 and they are open till midnight. I paid for 2 Jr. Woppers with cheese and basically got 2 Cheeseburgers with lettuce. Thats sad.

  233. I went on 08-08-18 around 2:15pm to the burger king at 15785 Livingston Rd
    Accokeek, MD 20607, which I have been to before. Went thru drive thru once you order you cannot get out of line due to high right side curb and of course people behind you won’t back up. Total waste of my time having to wade thru this line when I was NOT making a purchase because everything I wanted was not available. It was 103 today and you would think that the frozen coke and ice cream would be looked for by people but your machines were down and no one bothered to place a sign on the drive thru sign to let people know before they pulled up in the lane of NO RETURN! Really frustrating when I had a hour and 40 min ride ahead of me.

  234. My friend and I stopped at the BQ at the Cheesequake Service Area on the Garden State Parkway in N.J. today. This is the second time we have stopped here in the last few months. The last time, the employees seemed put out to have to take our orders and then when we paid the cashier attitude was in a word snotty. But we stayed and took our order and assumed everybody was having a bad day. Today we stop in and present coupons we both had received in our local paper. The two employees behind the counter were too busy to even come forward to assist us until I waived them down. Their attitude was like they couldn’t be bothered and then the female half snaps at us that they no longer take coupons! OK, that’s fine, but simply state this, don’t cop an attitude like we are infringing on you precious time talking to one another and brush us off! I really don’t expect five star service at a BQ, but a little common decency would be nice. We decided to leave and go find someplace where we would at least be treated with some basic customer service and where employees don’t act like they would rather be anywhere then working at BQ. I worked in the service industry for many years, and if this is the best you can find for employees that represent your corporation, then you are in serious trouble, and despite liking the food, We will not return to any BQ after this fiasco!

  235. i have a burger king card and it dose not work, the number is 6143563997093771, and i had to pay cash instead of the card, i was told i could get that money back because it was ur guys falut and the card dose have money on it and i should not have had to pay with cash. it said erro.

  236. Store 52 Miami Springs, Fl 33166
    Yesterday I went to store to order 2 meals, When the clerk asked me if I wanted to super size it and I said YES. The other order what the special of 2 sandwiches for $6.00, I also ordered a small size drink, to Go. The gentlemen that was taking care of me and took the order. I asked if that was a super sandwich and a women came barging in and said ” Do not disrespect me” I said I have been talking to him and have not disrespected him. She took over and said that a bigger sandwich would cost me $1.00 more, I paid. When I got home the Whopper she had prepared was full of hair. Needless to say the whole food was thrown away, I have called Burger King and requested a refund, by the way
    the lady that answered the phone was very professional.

  237. I stopped in the Bay Shore NY store today for lunch and wanted the “Sourdough Bacon King”. We placed our order and we decided to eat in the store. After opening my sandwich I saw a regular seeded bun and a half teaspoon of onions on the patty. I went back to the counter and told the manager, “this is not sour dough” his reply was did you want one patty or two. I explained that I ordered the sour dough king and had to show him the picture. I also asked if he knew what sour dough was. I really don’t think so. I waited and was about to ask for a refund when my sandwich came. I told him we are going to open it here cause I’m not doing this again. I got the sour dough, pure white and not a toasted bun. I asked if any of them had any idea how the sandwich should be. Three times and not one of them could get it right. Got my refund and left. Are these the same people demanding $15 and hour???Not going back to that store. What an interesting group

  238. I stopped in the Bay Shore NY 11706 store today for lunch and wanted the “Sourdough Bacon King”. We placed our order and we decided to eat in the store. After opening my sandwich I saw a regular seeded bun and a half teaspoon of onions on the patty. I went back to the counter and told the manager, “this is not sour dough” his reply was did you want one patty or two. I explained that I ordered the sour dough king and had to show him the picture. I also asked if he knew what sour dough was. I really don’t think so. I waited and was about to ask for a refund when my sandwich came. I told him we are going to open it here cause I’m not doing this again. I got the sour dough, pure white and not a toasted bun. I asked if any of them had any idea how the sandwich should be. Three times and not one of them could get it right. Got my refund and left. Are these the same people demanding $15 and hour???Not going back to that store. What an interesting group

  239. I need to speak to someone about the way a worker at bk last weds 11/28 also about the GM or a worker who claimed to be the GM

  240. We stopped at the Burger King downtown La Crosse, Wisconsin at 515 4th St. N. a while ago (about 8:10 p.m.). We ordered two orders of chicken nuggets. There’s supposed to be 10 per order. One of our bags had 10 nuggets and the other bag had 6. We got shorted 4 chicken nuggets and they were nearly cold and had been sitting around for some time. When we get these nuggets in La Crosse at the other location (Mormon Coulee road), they are always fresh, piping hot and we’ve never been shorted at that location.

  241. New Burger King in Smyrna De the way it is designed is terrible traffic after getting there food are stuck in drive thru traffic they cant even get out to leave. And poor service no one answers drive thru calls people are sitting for over 20 mins to put a order in. Poor management. This is a new place very small with a big population in this area. We sat in drive thru line for 45mins to find out they had no more whoopers or burgers of any kind. This is not good we have lived here are whole life waiting for a burger king since the 80s to come to our once small town now its over populated. Hope this gets addressed before someone gets hurt a lot of screaming and yelling going on because your night shift staff don’t want to work.

  242. I frequent a Burger King at 170 Countryside Plaza, Countryside, Il, near my employment. Just there today, January 3, 2019, around 4;30am. Advertises 24 hr drive thru service in front set of windows. There is a manager who often works early am shift and many times says “we are not serving now, due to computer problems”. Yet, other employees, who work same shift, always fill orders. What gives….This manager definitely needs to be reprimanded. Imagine the loss of revenue during these hours in a blue collar area.

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