Contacting Burberry Customer Service Center
Burberry is probably better known as a pattern than a company. Believe it or not, there are complete lines of clothing and accessories for men, women and kids that have nothing to do with the classic Burberry pattern. We warn consumers ahead of time that the Burberry site moves constantly with a Flash video. This can overload an older computer in just a few minutes.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Contacting Burberry customer service is quite simply, actually. There are customer service phone numbers, and other important contact information, available on the Contact Us page.
- General Customer Service: 1-877-217-4085
- BeSpoke: 1-877-630-0195
- Corporate: +44 (0) 20-3367-3000
If you want to write a letter to Burberry customer service, you’ll have to address the letter to London. The Burberry headquarters is located in London. There is also a corporate office in New York, so we’ve provided that address as well.
Burberry Group PLCHorseferry HouseHorseferry RdLondon, SW1P 2AW
Burberry Corporate – New YorkAttn: Customer Service1350 Avenue of the AmericasNew York, NY 10019
Burberry apparel and accessories are available throughout the world. You can visit the US website at http://us.burberry.com, which is where US product descriptions, orders and customer service is also available. If you’re a social media nut, like most of the world, check out Burberry on popular social pages.
- Facebook: https://www.facebook.com/burberry
- Twitter: https://twitter.com/Burberry
- Google Plus: https://plus.google.com/+Burberry/posts
- YouTube: http://www.youtube.com/user/Burberry
Customer Service Email
If calling, writing a letter or connecting via social sites is not enough, why not contact Burberry customer service by email. We found several email addresses; each requires your personal or business email account. Do NOT send information about your credit card or bank account by email.
- Customer Service: firstname.lastname@example.org
- Tailoring: email@example.com
- BeSpoke: firstname.lastname@example.org
- Press: email@example.com
You can also choose to chat with a Burberry customer service agent or have one call you back. Just click on the Click to Chat or Click to Call link on the Burberry contact us page.
Similar to other major retailers, Burberry allows customers to choose the appropriate department by selecting the option for the operator or hold for the customer care department. We waited on hold for approximately 90 seconds before the customer care agent answered the call. We asked the agent for information on exchanging purchased items.
The agent agreed to clear the air for us and provide us with the correct answer. They explained retail location purchases can be exchanged or refunded. If customers make a purchase online, they can only have the product refunded for up to 30 days. We were pleased with the information the agent provided as well as the level of detail. Were our pleased with the outcome of your call? Share your thoughts with us.