Contacting Buick Customer Service Center
Buick is a division of General Motors. The car company sells a higher end lineup of cars and SUVs, but not necessarily along the same lines as Lexus or Infiniti. Buick models tend to cater to the older, more mature crowd that wants a mid-luxury vehicle that drives like a high-end model.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The Buick customer service department is laden with phone numbers and many have completely unique customer service hours. We’ve listed the hours out from the customer service number. All call center hours are listed in eastern time.
- Request Buick Literature: 1-800-422-8425 (8 AM to 9 PM Mon to Fri, 9 AM to 6 PM Sat)
- Customer Relations: 1-800-521-7300 (8 AM to 9 PM Mon to Sat)
- Disabilities Department: 1-800-323-9935 (8 AM to 8 PM Mon to Fri)
- SmartLease: 1-800-327-6278 (8 AM to 9 PM Mon to Fri)
- Apply for a GM Card: 1-800-846-2273 (24 hours)
- Buick Owners: 1-866-694-6546 (8 AM to 9 PM Mon to Fri)
We found two addresses for customers to send letters to the Buick customer service team. The first is for US customers and the second for Canadian customers.
Buick Customer Service Center USPO Box 33136Detroit, MI 48232
GM of Canada – Buick1908 Colonel SamOshawa, OntarioL1H 8P7, CanadaMail Code 163-055
The official Buick customer service website is found at http://www.buick.com. The site is not tailored just for customer service, so the first thing you’ll see is all the newest Buick models. Click the Contact Us link below the word Vehicles on the top of the page to find Buick customer service contact information.
There are also a few social media networks where Buick brags about new models and makes connections with customers.
Customer Service Email
We were able to find just one Buick customer service email form. It is always a good idea to place the work on the customer service department rather than the consumer. Too many companies offer multiple email addresses and forms, making contacting the company more of a job than anything else.
- Customer Service: http://www.buick.com/pages/mds/helpcenter/contactUs/contactUsPopUp.do
Attempting to reach Buick was better than expected. We called and spoke with a customer service agent in less than 2 minutes. When the customer service agent answered the call, we asked what is the proper protocol when customers have concerns with their vehicles and the customer service department is closed for the day.
The agent explained if the call is related to roadside assistance, this particular department is open 24/7. If not, customers can email the customer service department and an agent should contact the customer the following day. Did the customer service team answer all of your questions? Take a minute and share your story, both good and bad, with us below.