Contacting Brother International Customer Service Center

Brother International is the headquarters behind Brother printers, fax machines, scanners and home sewing equipment. Brother used to hold a huge section of the consumer electronics market, but computer companies moved into the picture with the advent and popularity of the Internet and Brother typewriters and word processors faded. While the company is still a major player in some consumer categories, it remains behind major brands like HP and Dell.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The Brother International customer service office is located in Japan. The phone number is international, so check with your phone provider before calling customer service.

• Customer Service: 81-52-824-2511

Mailing Address

There are many reasons for a customer to contact the service department and sometimes those reasons are big enough for a letter to company headquarters. The main headquarters is the Brother International customer service center in Japan.

Brother Industries LTD15-1 Naeshiro-cho, Mizuho-kuNagoya, Aichi 467-8561 Japan

Official Website

The corporate site for Brother International is located at http://www.brother.com. There is no real customer service information on the site, though you can find some interesting information about the history of Brother Industries. The company was started in 1934 and remains hugely popular in Japan and other countries. Only 25% of the workforce is located in Japan, with the majority of workers living and working in other parts of Asia, Oceania, Africa and the Middle East.

Though there is little real customer service on the corporate site, there are links for product support and software updates/downloads.

• Product Support: http://www.brother.com/html/product_support/index.htm
• Software Downloads: http://www.brother.com/html/download/index.htm

Customer Service Email

The Brother International customer service page is dominated by a contact form. This form is clearly the way Brother wants visitors to contact the international office. Brother International customer service does not provide technical support. This form is only for contacting the company with feedback about products, service or customer service.

• Contact Form: https://secure6.brother.co.jp/SendMail/mail/englishfeedback.htm

Our Experience

We couldn’t contact the customer service department considering the only available customer service number is out of the country. We have to rely on the feedback we receive from email we sent using the customer feedback form.

Have you contacted the customer service department and had a better result? Take a moment and share your experiences and thoughts with us in the comment section below.