Contacting BP Customer Service Center
BP, or British Petroleum, is an oil and fuel company widely recognized as the company responsible for dumping a huge amount of oil into the Gulf of Mexico. The company has been investigated and, as of 2012, temporarily banned from signing new contracts with the US government. In an attempt to right the damage done during the oil spill, BP has established a $20 billion trust to cover individual and business costs associated with the spill.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
BP customer service is responsible for handling everything from calls about the Gulf coast spill to the price of gas at BP stations. The main customer service line is operated by an automated system that works to route callers to the correct department. There are also phone numbers listed for three offices in the US.
- Customer Service: 1-800-333-3991
- Houston: 1-281-366-2000
- Naperville: 1-630-836-5000
- Anchorage: 1-907-561-5111
As we covered with the BP phone number support, there are multiple US offices where customers can send a customer service letter. We included the four addresses most commonly used.
BP Customer Service28301 Ferry RdWarrenville, IL 60555
BP Houston501 Westlake Park BlvdHouston, TX 77079
BP Naperville150 W Warrenville RdNaperville, IL 60563
BP Anchorage Exploration900 E Benson BlvdAnchorage, AK 99508
BP La Palma4 Centerpointe DrLa Palma, CA 90623
The main official site for BP customer service is http://www.bp.com, but this is a huge site with tons more information than you’ll ever need as a customer. To find out more about how the company is responding to the Gulf incident, click on the Gulf of Mexico Restoration link under Useful Links at the bottom of the page.
BP is a social company because it is a consumer company. There are two main social media pages, but we’ve also included the Public Relations Twitter page because this one is responsible for selling the BP name to the world.
- Facebook: http://www.facebook.com/BPAmerica
- Twitter: https://twitter.com/BP_America
- Twitter Public Relations: https://twitter.com/BPGlobalPR
Customer Service Email
Consumers will not find a contact form right away. It’s not that the form doesn’t exist; it’s that the form is likely hidden in the pages and pages of contact information. The email address we’ve listed is published as the main consumer email address.
- Customer Service: firstname.lastname@example.org
Since the major disaster of 2011, the customer support team at BP has been ready to assist with questions and concerns. We wanted to know who was the best point of contact in the event customers needed to report damage as a result of the oil spill. We were able to speak with a live agent in less than 3 minutes and they explained the best point of contact is the media relations team and not the customer service department. The customer service department handles general questions and concerns.
This was great to know and we were glad the customer service agent explained this in detail. When you called the customer support team, did they answer your call in detail? Share your thoughts with us below.