Contact Bose Customer Service

Contacting Bose Customer Service Center

Bose is a leading innovator in sound offering headphones, speakers and sound systems with some of the best clarity and quality on the market. With that quality comes a price tag much higher than the competition, so customer service is crucial for Bose to maintain the customer line they’ve earned over the years.

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Contact Info:

Phone Contact Numbers

Customers can contact Bose customer service for technical issues, sales and product support. The technical department is open from 8:30 a.m. to 9 p.m. EST Monday to Friday and 9 a.m. to 6 p.m. EST Saturday. The sales department is open from 7 a.m. to 12 a.m. seven days a week. If you need product support you will have to work through the product support system at http://worldwide.bose.com/productsupport/en_us/web/home/page.html to find a contact phone number. After sorting through the system we found a product support phone number available from 8:30 a.m. to 9 p.m. EST Monday to Friday and 9 a.m. to 6 p.m. EST Saturday.

• General Customer Service: 1-800-999-2673
• International Customer Service: 1-508-766-1099
• Technical Support: 1-800-380-4831
• Sales: 1-800-379-2073
• Product Support: 1-800-894-2073

Mailing Address

There is no dedicated mailing address for Bose customer service, but we found the mailing address for Bose corporate office in Massachusetts. Address your letter to:

BoseAttn: Customer ServiceThe MountainFramingham, MA 01701

Official Website

The official Bose customer service website is located at http://www.bose.com/. Customers can learn more about current and upcoming products, order directly from Bose.com and contact Bose customer service all from the website. There is a support page for technical issues with Bose equipment at http://worldwide.bose.com/productsupport/en_us/web/home/page.html.

Customer Service Email

Bose customer service is available by email for home entertainment and personal listening devices. Use the contact page that fits your needs.

• Home Entertainment: http://www.bose.com/controller?event=VIEW_CONTACT_US_EVENT&url=CONTACT_US_HED_URL
• Personal Listening (headphones and headsets): http://www.bose.com/controller?event=VIEW_CONTACT_US_EVENT&url=CONTACT_US_HAH_URL

Our Experience

When we called Bose customer service our call was immediately answered with a brief message thanking us for calling. We were then given a list of options. You cannot press 0 to skip this list, but there are only two options. If neither option fits your needs you can wait on the line for a customer service representative. We were placed on hold at about one minute. The call stayed on hold for more than two minutes until the call was answered by a customer service representative.

We expected more from a high-end company like Bose. Do you have experience with Bose customer service? If so, leave a comment below to share your story with other customers.