Contact Boost Mobile Customer Service

Contacting Boost Mobile Customer Service Center

Boost Mobile is a pay-as-you-go cell phone provider that requires no credit check and no long-term contracts. As cell phone companies phase out unlimited data plans, providers like Boost Mobile are working hard to provide cost effective unlimited plans. Boost Mobile currently offers a $50 plan that includes unlimited everything. If you pay your bill on-time, the total monthly cost could shrink to just $35 a month after 18 months of on-time payments. That is cheaper than any other cell phone provider.

Boost Mobile operates on the Sprint Network, but that doesn’t mean customers can contact Sprint for customer service. You must use the Boost Mobile contact information for help with your Boost Mobile account.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Customer service for Boost Mobile customers is available by phone from 4 A.M. to 9 P.M. PST weekdays and weekends.

  • Customer Service: 1-866-402-7366
  • Corporate Headquarters: 1-949-748-3200
  • Corporate Headquarters Fax: 1-949-748-3272

Mailing Address

The mailing address for Boost Mobile customer service is not listed on the customer care page, but the main address for headquarters is openly available. If you have a concern about your Boost Mobile service that can be addressed by customer service, it is best to contact them directly as the letter you send headquarters may never reach the customer service department.

Boost Mobile Headquarters9060 Irvine Center Dr.Irvine, CA 92618

Official Website

Customers can access their account, order new phones, pay for next month’s coverage and contact customer service using the official website at The coverage area map is also available for customers who want to find out if Boost Mobileis available in their area.

Boost Mobile is one of the many companies with a strong face on social media. You can contact the company’s customer service department on Facebook and Twitter for a faster response time.

Customer Service Email

If you want to email Boost Mobile customer service you’ll have to use the contact form on the website. The contact form located at , is available for customer communication only. You are required to enter your Boost Mobile phone number and account PIN before you can send the form. If you do not have a PIN you will need to contact the customer service department for Boost Mobile support.

Our Experience

The agent we talked to at Boost Mobile customer service was more than willing to search our zip code to tell us if Boost Mobile was available in our area. Getting through the automated system was not as simple as answering our question. We tried pressing 0 to push through the system, but our call was disconnected. When we called back it took us more than two minutes just to listen to all the options, make choices and finally reach customer service.

1 Star2 Stars3 Stars4 Stars5 Stars (39 votes, average: 2.10 out of 5)
Write A Review
156 Comments on “Contact Boost Mobile Customer Service
  1. Yes the service is cheap but they make u pay by waitin a lifetime to gt a live person and the service SUCKS. My data connection hardly ever works within the last 4 months and after all the complaining, troubleshooting, and troubletickets i was only compensated $3…smh wat a waste of a cell phone company

  2. i have not had service for about 4 or 5hrs i have troubleshooted my phne and nothin thn i cant get a person on the phone to even help me my husbund has cancer i really cant be with out a phone please help!

  3. BOOST Mobile is the absolute worst phone service company ever! My fiancé has been a customer with since 2004 and was recently told the phone he was using was being phased out and he needed to get a new phone which we picked up last Friday. As soon as they supposedly activated this new phone his old one turned off and even though we have added minutes twice over the last 4 days he still has no service.The charges show up on our bank account but still no service!Have talked to customer service no less than 5 times in 4 days and been told twice the phone was never activated and twice it is!!! Does anyone in this company actually know what they are doing? I am currently preparing to file formal complaints against them with Better Business Bureau as well as the FCC!! Suggest everyone who has such issues do the same or this company will never be brought up to standards and customers will continue being ripped off and getting unsatisfactory service and assistance!

  4. i call for refund due to the new service and they refuse to give it back, lets get together and sue them for the aggrevation and stress holding on the phone and then hanging up, are you all kidding me,

    contact me here if you want to do this, the service sucks!!!!!

    • I’ve been having problem with my service and they expect me to pay my bill …They should refund me or put credit on my account…

      I think they need to be investigate…We should file class-action lawsuit against BoostMobile

      • I have only been a Boost customer for 3-4 weeks. In that short amount of time I have experienced almost everything the people on this site have reported.
        I would join a class-action lawsuit just to shut these idiots down – not for the money.

  5. Boost mobile gets away ripping off people and they need 2 be Investugated such as when a person buys a.boostcard in Florida at 12.30an and puts the money on phone which is supposed 2 be good 4 that date in daily. /// instead you get double charged because there on a different time zone yet there is no information 2 let the consumer know!!!!! That’s ust 1 of many other ways. Then customer service plays stupid! !! LOL maybe IRS because they just dont really understand as I couldnt understand that offshore accent or pug Latin BS!!!

  6. I have been with boost for 5 years and the past year the service has been HORRIBLE. I am really thinking of staring a class action lawsuit against them. If anyone is interested please email me. Not getting MMS out going or incoming or days delayed. Also when I call my boost from different phone my boost phone never rings or goes straight to vm. Lets do something. I am switching to Verizon.

    • I am having the same identical problem and can’t get anyone to resolve my issues. MMS outgoing and incoming delayed for days and also getting the same single incoming text message up to 10 times. SWITCHING MY SERVICE ASAP. CLASS ACTION LAWSUIT SOUNDS GREAT!

  7. My phone has had no service for three days and my phone bill is due. I refuse to pay until this is fixed, this is ridiculous. This isn’t the first time this has happened I will be changing my phone company!!!!!

  8. Hi, i had brought a phone online and the phone i had order it said free activation. Do i activate it online for free or do i go to the store to activate it for free? Another question i have is will my phone come in today because i had order it on Thursday day and it say it will come within 3 working days? i asked because today is sunday and i want to make sure what day it comes because i dont want it to come and im not here

  9. well I called to update my credit card for a auto payment like last month and it was didn’t happend I thought I was going to be charged 2 times in the old card Bank of America..and PNC but was told that was not enought time to do the changes until September wich everything is okay and understood .. now I had called several time today with not luck and finally went I get to talked to some operator name Pat .. and explain my problem she could not understand or did not want to make senses of what I was talking .. today October 3er I wanted to talk to a manager .. I talked to a Merilyn and that was on September the 21 st and she confirmed my new card on file and 5 days later the bank said the were charging on the internet for some music store no around my area and bank stoped the charges and contacted me. and cancel my card.. and this was done after I talked to this lady. thinking that tey should be ID by a number easy to know who was the one doing the contact. I have not used my card with any one only boost mobile . thinking you have people using the credit card number . you should check this.. and fixed.. thanks

  10. Called on 11Nov2013 about a re-boost card page put it on the internet it come back to page you put the number in it took 45 minutes to get some they hang up some more time past to get them manger hangs up he though I was recording talk to Angie still said the card was not active from the company I bought it tring to get them again to fax it to the right number still getting the same old recording the FCC and the BBB needs to investigate Boost mobile

  11. I am very this satisfied with boost Mobil, for the last three month they have turn off my service. They have my my card information to withdraw the monies. When I try to call them I get information that I am not interested in , machine keep talking nonsense. Why can’t they used the information I have given them they keep wasting my valuable time, usually I am at work. where I work I really need a cell phone.looking for better service.

  12. I bought this phone a month ago. It is a Samsung Galaxy S 2 was told it was a new up to date phone and was told it was on sale for $270.00, Paid over $300.00 when it was over. I am disabled and in need of a reliable phone, and very nieve with phones. I went looking for things to go with the phone and could not find anything to do with this Samsung Galaxy S 2. I find out my “new” phone is way OUT OF DATE. During this time the phone is doing weird things that it shouldn’t be doing. I called Boostmobile where I bought it and said I was very disappointed with this phone and found out its not up to date. they said they couldn’t help me and from then on they would not answer my calls. Now every number ive tried calling is out of order or not able to help me. Please, someone help, im disabled and in dyer need of a reliable phone. Thank you Laurie

  13. My phone MSID is another person personal phone # I don’t like it
    because sometimes I receive calls from people I don’t know. How this happened?

  14. When do you plan on getting back to me about my phone its been more than 24 hours this is why I don’t have my new phone your company’scomunication skills suck big time…

  15. BOOST MOBILE… Worsted customer service EVER!!!! I called for your help, well my husband did, someone hacked my phone, taking pictures of me randomly and sending them back with messages. They took over my Google emails, and Facebook. Changed my passwords…. you get the pic,right? Well all I asked was for them to change my number that’s it I didn’t ask for a miracle and stop them. I was first refused, then offered the change the number for money. Really? First of all your plan is more costly, second I will never deal with these fools again!

  16. Can’t nothen be no worst then Metropcs and T-Mobile teaming up! …services ain’t worth a penny! …some of the staff is satanist! …no matter what or who you are ….Respect and righteousness should be first to each customer that

  17. boost mobile does not have a unlimeted plan if you use to much data they slow you down pemanetly to as much as 2G,s even when you connect to 4G your still running at 3G speeds

  18. My wife and I have been Boost customer’s for close to 10 years.
    and when my wife called to have have our phone # on our phone’s switched because my phone started make me reboot it every time i used it and i was missing to many call’s. well who ever she was talking to told here both phone’s would be off for about 15 minute’s we did not think much about it.
    Well when 3 hours went by we tried to call boost but with our phones off and we do not have a house phone, i thought i would talk to some one though e-mail, the first e-mail said that they would get back in touch with me with in 24 hours. and if i had any questions just call. (i all ready told who ever our phones had been shut off and had no home phone) well i went to check my other e-mails and some one else had e-mailed me to let me know that my wife and my phone had been switched to the shrinkage plan, be do not e-mail them back all the e-mails on that acc. go straight to a junk box. at this time i would like to have my wife and my plans prorated and returned to our bank. and would not like to have any further payments taken out of bank though auto pay the way i was treated by just a few people has cost boost/sprint a loyal customer. i will also try to call boost tomorrow and send another e-mail at the advice of my good friend
    home you can teach your employes what it means to be in the service industry .

    ps hope you saved enough send your phone banks over seas i see a lot more people going else where and they wont be back to boost or any holding company


    To all those who have Boost Mobile, be very careful, because the customer service of Boost Mobile in the Dominican Republic, is using the information in your account of Boost Mobile cell phone(such as the phone numbers at of you call, whom you are sending message, who call you), for other purposes, receiving money from people in the Dominican Republic who want to have your information and the staff of Boost Mobile in the Dominican Republic by money holding this information and selling it.

    Be very careful, because this is happening, it to a man from Dominican Republic, living in USA and has problems in Dominican Republic with a woman, and that woman looking and pay a employee of Boost Mobile Customer Service in the Dominican Republic for that would give all the information that man had on the phone and account of Boost Mobile. The women use all this information to do harm time to the man and caused him a many problems. The women confessed that she was paid to an employee of Boost Mobile Customer Services in the Dominican Republic to get all the information that he had in the Boost Mobile cell phone and account.

  20. Do you really have to use the word ” freakin’ in your commercials. As a teacher, I try to influence my students in a positive way. I don’t think using substitute words for foul language is the direction we really want to go. Is it truly necessary? Sincerely, J. Tharp

  21. Please tell me why your still charging me 43.71 I dOn’t have a Boost Phone I may have sent it back. All I know is that the I need away for you to stop taking it from my account.The only #I know is 231-248,and forgot the last four I also have (sph-l720 if that may help. Please! put it back into my account.and stop taking it from my account

    • Today’s morals are disgusting. When I was a kid I would get smacked or have to take a bite of soap and chew it if I ever said that.

  22. This is probably the absolutely worst customer-service experience I have ever had anywhere. I can see why Boost is so cheap, they must pay these people $1 an hour–that’s how ignorant the people were whom I spoke with.

    I actually believe I got my problem fixed with the first (and I think ONLY) person I spoke with at the Costa Rica facility. The next one’s English was so bad, I could understand a word he said, the next one was a total idiot and asked me how I KNEW it could be fixed? DUH!

    And the supervisor “Juan” was a total moron and the rudest supervisor I have ever spoken with. I am not at all happy with Boost and I will be looking around for another carrier. This experience left me totally frustrated with this company.

  23. The worst customer service ever !!!!!!!!!!!!!!! Try and call no person pickups phone!!! You have to take survey or they automatic disconnect the call!!!Lie Lifetime 35 a month bull they now add a 3 dollar fee on!!! That is false advertisement !!!!!!!!!!!!! They do now care about customers!!! Will cancel asap!!!

  24. We were trying to set up payment through our bank account.

    After several tries, we were unsuccessful in obtaining an address to allow us to set up payments and were told that Boost Mobile does not accept mailed payments.

    We also asked for a bill to be mailed to the house. We were told that Boost Mobile doesn’t mail out bills.

    Understanding that this is a non contract business, I do not understand a company that doesn’t have a mailing address to accept payments.

    Every respectable company has a mailing address to accept payments.

  25. There is a problem with the system each month they take money off my credit card and last year three different times they turned my phone after charging my credit card now here we are this year and today feb.15 my phone is off again after hitting my bank account this is the age of the computer what is the problem.

  26. Theworst phone servic we experience ever,reporting to better bussiness burea,seeking legal action to take against this company reporting to ABC news consumet watch.stay with metro r anyone else

  27. Started out with a Virgin Mobile phone and service two years ago, no major problems. 4 weeks ago decided to upgrade my VM freebee phone, purchased LG Aspire, $40, nice upgrade … no problems … continued with Virgin Mobile. Two weeks later found the LG REALM Android, Boost mobile’s Smartphone for $40! Took it to BOOST MOBILE VIRGIN MOBILE’S sister to have the new Realm activated AND service switched from VM to Boost. Asked about keeping my same number AND (of course) was told I could not keep my same number! Found out this morning, after checking my online Virgin Mobile account status the VM acct had not been closed! Called VM keyed in my previous # and (automated msg told me the service on the account had been disconnected and I had to “top up” — PREVIOUS ACCOUNT HAD NOT BEEN CLOSED! Also, that I COULD HAVE KEPT MY CURRENT PHONE IF “I” CHOSE TO! IT WAS TOO LATE TO DO SO I HAD ALREADY PUT THE WORD OUT AS WIDESPREAD AS I POSSIBLY COULD!! Also, be aware of the unnecessary $2.00 and $3.00 miscellaneous service, maintenance, restocking, updating, changing, FEES (they vary from store to store AND CSR!) THE CSRS ON THE PHONES ARE NOT IN OR FROM THE US. THEY HAVE NO JURISDICTION OVER THE PRIVATELY OWNED FRANCHISES THROUGHOUT THE OUR COUNTRY. It is very apparent that Virgin Mobile and its sister Boost customer service ratings continue to decline with NO SIGNS OF IMPROVEMENT.

  28. I have been without service for the last 4 days. All that they are gonna compensate me when tje service comes back on is 10 cent a minute BS. I’m switching service ASAP WORSE SERVICE EVER STAT THE HELL AWAY FROM BOOST. A WASTE OF YOUR MONEY

  29. Not happy with the piece of crap phones put out. No way to teach anyone EVER. I’m not staying with this company ………….

  30. boost sent me an email stating that they would pay one month free because I was a great customer .then used every excuse in the world not to have to honor it!!! bad biz!!! now Im with Cricket!!boost didn’t even make it a year with me 🙁

  31. Hi my name is Adam Andersen i have one question for you why do you reduce the speeds on the phones? The reason why im asking that question is because i think it disturbs the service we pay for i think you should make it where we can keep the speeds with the plans you offer and that will make your company services be a 99.9% better then what it is now.

  32. This phone is a rip-off. It is next to impossible to get an on-line account!!! The Better Business Bureau has been notified of the problems. I am not alone. If Boost Mobile doesn’t respond with repeated requests for assistance in this matter, Suit will be filed through the Consumer Protection Agency at 12:00 p.m. PDT on Monday August 24, 2015.

  33. The boost store at 1308 NW federal HWY Stuart, FL 34994. Flat out lied to me to make a sale telling me they could make my payments at $23.00 monthly indefinitely, But reality is $45.When I went back to discuss this he called me a liar and refused to refund my monthly fee only having the phone 15 hours. This is unfair I would of never bought the phone if I was told the truth. Peter(the owner) stated he cannot cancel the the monthly service, corporate said that is incorrect I can cancel anytime.
    I would of never bought the phone if he was honest about the monthly fee. Now I am stuck with a worthless phone and out $70.00. I will never use boost mobile again as a result of them being crooks

  34. Worst service ever. The websites make it impossible to even contact them. Spend ten minutes on hold and you get an indian guy who also will mot help. Had phone for less than 30 days and am looking forward to throwing it in a dumpster. They care not a bit about customers.

  35. I have contacted boost 3x’s with in the past 3 days. I almost got fired from my job because I called top get help with an error Vdm….which is actually associated with txt. The agent did a data refresh but never reactivated my phone. That same night I woke up like 3 hrs late for work. Altho that’s my fault my work tried to call me but couldn’t cause after the data refresh the agent didn’t reactivate my phone. I’ve spoken with several agents as well as supervisors and I’ve haven’t gotten anywhere! I believe…even tho being late was my fault….when my work calls…I answer. If the agent had reactivated my phone like procedure is after a data refresh…( I know cause I worked for Sprint about 3 yrs ago) then I wouldn’t still been in trouble but wouldn’t have received a write up. One supervisor transfers me while in the middle of me talking to someone else who couldn’t find my acct. HOW IS THAT WHEN I GOT TRANSFERRED TO THEM!

  36. I have been trying to reach a live person for over a 24 hour period. I need to speck with someone. I have an issue that i want addressed, you are not allowing me to speak with a person. Please contact me at work 615-320-1700 ASAP

  37. Hello my name is Norman at this time I’m a customer of your my phone is 931-538-5225 will some from customer service please me a call at 931-472-4139

  38. Your customer service sucks….I only wanted to change my payment card number…..the signal sucks first of all….I am a customer that pays ontime all the time…I just wanted to change my card number on file…..and it was a joke… I kept on dropping signal….I am ready to spoke to someone one he was nice but he could hardly hear me… You guys need to do better….or I am swithching…


  39. Hello.  I was sold a battery from one of your boost stores
    The battery was given to me out of one of the display phones and was not new. But I was told that it was new and when I put it in my phone , there was no power at all. Not even for one second. My phone is a Samsung galaxy s3 from BOOSTMOBILE and I have been with BOOSTMOBILE for about 5 years now and I feel bad that this was done to me. My race is African-American and the shop is Hispanic owned, and there is a sign that says no refunds only exchange.  And I feel that I wasnt done right about this battery. I bought a USB CABLE from this same place and it worked fine, its just the battery that is a problem. And I feel because of my race and being alone by myself,  I will be fooled again  going back and trying to make a non working battery work , and this country before referred to black people as coons and NIGGERs and Apes etc etc etc, ,,,, but the point being is I feel uncomfortable going back because problems will arise and me being black will be the trouble maker and the NIGGER and the gang member and menance to society when all I wanted to do was pay for a genuinely new battery . I  am a semi disabled veteran for mental & physical damages done to me by the Army over 20 years ago in 1987,  when I was called a Chicken and a NIGGER and was threatened to be lynched and the deal with this BOOSTMOBILE store selling me one good thing and taking my money for a faulty product is giving me flashbacks and I dont feel good about this situation.  And I couldn’t even sleep last night either. Will this boost store that carries the boost name just get my $20 and I have nothing because I am looked at like an Ape or 3/5’s of a human being?   I am sorry that this outlet using the boost name has half way ripped me off and took my $20. I make or receive under $1000 a month and $20 is precious to me and my health. I have been on verbal Rampages before in public because of my past and being called a NIGGER one time too many in my life now, but I am trying to be patient so I wont end up on the news with BOOSTMOBILE next to my name with bad publicity . I  have been a faithful and loyal customer of boost over 5 years and I  shouldn’t have been told that the battery that I paid for was good and new like a NIGGER SLAVE OF YESTERYEAR.  I TRUSTED BOOSTMOBILE.  WHAT HAPPENED  ?? PLEASE HELP ME RETRIEVE MY MONEY BACK. A MAN CAN ONLY TAKE SO MUCH BEFORE HIS MIND BREAKS AND SNAPS AND HE IS ON THE NEWS WITH OTHERS. PLEASE HELP ME TO MAKE IT RIGHT. I DID NOTHING WRONG BUT PATRONIZE BOOSTMOBILE.  I SHOULD HAVE GOTTEN A NEW BATTERY OUT OF THE PACKAGE.  
    And for the record I have never been to jail or prison or been on parold or probation in my life , so please dont judge me as the name called NIGGER criminal of America,  because I have never been in gangs either and dont steal people’s pocket books or ladies purses as most blacks are stereotyped as . Once again I am a 47 year old semi MENTALLY and physically disabled veteran and I just wanted a new battery  and the BOOSTMOBILe store @ 524 W
    I am a Human Being and not a monkey. 
    And someone in high places will hear about this one.  I just want my money back or a brand new battery.  But I am afraid if I ask this the other staff my jump on me thinking I am the gangbanging negro and attack me because of my race and I dont speak Spanish even though they can speak English.  Please help me.
    I did nothing wrong.  THANKS. 

  40. your service is about as sorry as they come. and do nothing to fix it.i will not ever tell people to use you. you suck

  41. I would like to sadly enough I would like to make a complaint at this time. I am a new Boost customer after being a customer with AT&T for 15 years. And right from the start things went bad. I wanted to make my purchase at Best Buy because the relationship I have had with them over the years has been great. But the phone I wanted (the Galaxy 3) is being discontinued and they did not have any left. I wanted this phone because now that I am retired I am no longer going to have a company paid Blackberry and this was to be my first android phone. Because my son had this phone for three years I knew he could set it up and show me how to operate it. So I make what I knew was a poor decision and go to a Boost stand alone store –
    3621 S NOLAND ROAD
    I see that there is a Galaxy 3 in the show case and tell the employee that I would not only like to purchase this phone but also everything that one could possible want with it. She tells me that I am in luck because they only have one left. So I purchased it on the 14th of Dec. and ten days later on the 14th of Dec., yes Christmas eve, I awoke to find that that my phone was dead. No charge at all. So I went to the Boost Store the after Christmas and the thing I was most disturbed about was that it was at this time I am being told that I purchased a refurbished phone. What in the hell! Had I of know that I would never have purchased the phone. I buy nothing, and I do mean nothing that is a pre-owned product. So there is nothing they can do for me due to that fact. The girl tells me that the port on the phone has gone bad and would need to be repaired and that I have no warranty even though it has only been 12 days since the purchase. So now my recourse is to pay to have the phone repaired. The girl at Boost Store said I could take it to –

    So once I get there I’m told it is not the phone that has a problem but the cord used to charge the phone is bad. I just bought what I thought was a New phone and now I am having to spend more time and money on the product. At this point I don’t even know what Boost could do for me to make things right.
    I was an AT&T customer for 15 years and never had one problem with them, with my personal phone or service.
    And when I switch to Boost the first thing that happens is I am sold a used product, presented as new.
    Before I take any further action on this I am going to give it the serious consideration it deserves. It is my hope that Boost/Sprint will do the same.
    Thing is what I really want is what I thought I was purchasing – a new galaxy 3.
    The clear shield I had put on the phone cannot be removed sooooooooooooo, I guess I would just be out on that.

  42. My Data did not reset for the month of December. I called 6 times and was told they are working on it.. called one last time and was told there was nothing wrong with my data. Basically I was called a liar.. so I paid for phone and text only for one month. Looking for new phone service for new year.

  43. I just ordered this phone I haven’t received it yet I want the 30.00 plan and bring my number 7204410600
    Andrea coburnmayo

  44. I was told about the “GREAT DEAL WHERE YOU’RE DATA IS INCRESED ON YOUR PHONE IF YOU ARE NOT LATE FOR YOUR PAYMENT” by a Boost Mobile store that is hardly open any day of the week at the Parkville shopping center in Baltimore, MD 21230.

    There is a brightly lit sign just next to the do stating “Open 8am to 9pm Monday threw Friday.

    What exactly is the game you are promoting as I’ve never been late, only early for my payments. Is it true you increase our data limit is was this just SALES CRAP TO GET MY MONEY. If it is, im going rite back to T Mobile where I got 24 hour tec support by phone or live chat on line, payments were easy, their refill cards for all plans were available at just about any store and when your data limit for G4 ran out, their G3 was much more quicker then Boost Mobile.

    DO NOT CALL ME BACK, please have the common courtesy to email me and i want to know exactly when my data plan will be increase, and by how much

  45. Someone made a payment on their Boost Mobile Phone Account with my debit card today in the amount of $607.36! I have contacted my banking institution and made a claim for fraud stolen information. I do not have a Boost Mobile Phone. My number is 281-414-1668. I will press charges! How can you all take people’s payments without the actual card in their possession or with someone’s credit card who’s not the name of the person on the account?

  46. ….forgot to mention. When I tried to navigate the labyrinth Boost calls “customer service” to get a ten second answer to a 20 second question I had to go on-line to get the number. I spent 30 minutes trying to find a human via the phone menu. Got the number on-line–something I shouldn’t have had to do to begin with — used a different phone, and finally reached a real person. Tried to explain the problem. This very nice person couldn’t understand me, and I couldn’t understand her. Was transferred to a supervisor, at my request.
    Next month I will go to a different carrier and never return to Boost.
    Potential customers: AVOID BOOST MOBILE AT ALL COSTS.

  47. My two friends are interested to switch from Verizon to Boost since I have it and love it.
    Question: They both live 5-6 months in San Diego, CA and another 3-6 months in Czech Republic. They need to have the phones active only when in the U.S. (San Diego) but have their number protected when they come back from Europe and re-activate the boost service. Could it work? How?
    Please, try to respond promptly…….thank you!

  48. How do know when you are dealing with crooks?
    Answer: When you call the Company like Boost mobile and recording refers you to a website, instead of letting you talk to a live person.

  49. BOOST MOBILE IS AN ALL-AROUND SHODDY OPERATION. I strongly advise against chiosing Boost for anything. I have repeatedly, over the span of 4 ears, been scammed, lied to, and hung up on. The last straw was when BoostMobile turned my service off 2 weeks early (pre-paid mind you!). Finally I switched to a different cell provider that is reputable, after being told by Boost for the last time that they didnt understand what the problem was. Lol!

  50. Boost Mobile is a dam joke. I have had nothing but problems with this company. I have gone through 14 cell phones. No one has honored the fact that i have gone through these it has been at my epense. Not only that i was promised a plan by a supervisor due to the issues with my coverage four months ago to this day i pay $5.00 more then the supervisor promised. Kicker since when was a customer service rep suppose to add a credit cared to you account to meet the given word if thier superior through a auto pay off the card which would lower it $5.00 but why have to do that. DOUBLE KICKER because my boyfriends phone was used calling and he asked her to look into something THIS REP TOOK HIS CREDITCARD. IINFORMATION USED IT AS AUTO REBOO yep can i scream any louder illegal. I have requested a supervisor call me. No call!! CAN I SCREAM BOOST MOBILE ITS CALLED FEDERAL BANK FRAUD. DEFACING A FEDERAL INSITUTION. SHE CAN NOT DO THAT! Furthermore it is even sadder is that this employee felt the need to do such a thing trying to calm down a situation that had been going on and secure it by locking in a reboost card number to honor a failed. Supervisors word. If i had to commite a crime everday to do my job and that of my superior i would have to QUIT! Where did the situation steam from? A dam supervisor! It is no wonder people have opinions and comments that Boost Mobile hashorriable customer service….thier leaders, supervisors, head people are horriable at honoring the words they speak to prevent losing a customer.Honor your words boost mobile not turn your back to your customers and employees when you fail to honor your word given to a customer.

  51. ive heard stories before but now iam going through some bs now?. iam paqid through march ends on april 9 so what does boost do ? they f n cut me off totally and forced me to pay amonth in advance ?bs it I have heart probs too they bs ed me saying they were gonna refund me my payment I had mistakenly but was forced into it? cant make calls no email comes in they should stand for what they say ty

  52. Customer service stinks….AT BEST! Ending Service. I can pay $50 at Sprint and at least speak to people who are worried about your concerns.

  53. What I think is your customer service department Is the worst I have ever dealt with in my 52 years!!! I am still trying to figure out how to get missing data.THAT I PAID FOR!!!!

  54. I just had the best experience at Boost Mobile store by Cellective Communications. Jade was awesome and provided great service. I needed my phone no. ported over before I left town today and she was persistent and got it done, even though there was some issues because it was GoogleVoice. Thanks Jade!

  55. I bought a phone and didn’t want it returned it the next day and this is a month and three days they received the phone and they have refused to put my money back to my account I think it’s time we do something about boost customer service. I have all the information buying and returning tracking numbers and have called more 20 times all I get is nothing.I want see a physical face to face person to help but nothing. All I get is we are so sorry day after day your money will be in your account next week I am still waiting after a month and three days.

  56. My daughter has a Boost number but lost her job so is no longer able to pay for it. I was wondering if there is a plan for texting & calls without the data package? I would pay for it monthly. Please let me know.

    Thank You

  57. I’m offended that Boostmobile had people who R outsourced Annnnnnnnnnd have a problem speaking & understanding English and because we want an economical plan, they can disrespect and hang up on us and we have no recourse, THAT’S NOT GOOD CUSTOMER CARE

  58. I’m no longer able to see online all my call/talk activity history. I really need it. Why happened? This is important to view

  59. They force you to wait a ridiculously long time to talk to a service rep.HORRIBLE CUSTOMER SRVICE….

  60. This is the worst company I’ve had to deal with! After calling all week-end and talking to about fifteen people I found TWO who really helped Carlos tried his best. And then I talked to Marisol who got my phone and my money straighten out. Thanks so much too you to great people!!

  61. I am not a current customer but I may be in the future. I am very impressed with your service offers. I am currently using a Microsoft Lumia 640 LTE GoPhone and I am NOT HAPPY with A T & T. We need a BOOST Mobile store here in Winchester IN.

  62. Ok i bought this phone yesterday and so far i ive had nothing bit problems . I paid $35 after being told my first month was free. Today i tried to change my number from my old phone but now people are trying to call me but my phone isnt ringing . Everytime I call im on hold and being transfered for hours. Im a sales man and never imagined after the amount of money ive spent that your company would provide such unprofessional service . It has cost me a few hundred in loss of sales amd i expect thatbi will recieve 2 more days of phone service since i am currently without a plan that i paid for.

  63. I am very dissapointed in customer service, I was disrespected by them also. I was told that you do tape but can’t find it. All your I’m sorry does nothing for all the 5 days I was told my service and plan was set up. Which was a lie. Your Custer service did not do their job and lied to me from August 29, 30, 31, Sept. 1st. I was finally set up for service on Sept. 2nd. Is this how you treat your customers. I was told I was talking to someone in the Philippines, you save money and give your customers poor service. I have sent 5 or 6 notes and have not received one answer. That shows how much you care for your customers, I hope my service is not the same.

    • I gave my credit card number out on Aug. 30, 31, Sept. 1st for American Express and Visa and both were used. Even thought they told the American Express would not go through. I am not so sure about your customer representatives. Reading some of your customer comments shows that you don’t think very much of your customers, now I am wondering if I am In for a lot more trouble. Please respond.

  64. I have had boost mobile for several years now and up until recently I’ve never had a problem with it. For the past three months I have not been able to use mobile data at all.So basically I have paid 45 dollars a month just to talk and text. I first thought it was just my phone then found there was nothing wrong with my phone. That it was coming from the provider . So unsatisfied with boost i will be going to straight talk. I was told they were better and if something like this accrued they would make it right. Boost let me know when you get the bugs out of your system.
    . Thank You.
    I never paid 45 dollars this month just to talk and text.

  65. i ordered an iphone from your website for my sons birthday when i received it it didnt work so when i called on saturday i was told that i would reiceived a new one on monday and I would have to send the other one back that they would send men an envelope to do so after not getting the replacement phone in the mail i called and was told that they dont know who told me that but that is not how it works that i would have to send the phone back first and pay to send it back then i would be refunded the money in about 20 days so iam very disappionted and i will not order another phone from you and also will be swicthing my phone service also my son was very upset about having not received a present

  66. Helpful post – I loved the information ! Does anyone know if my company might get ahold of a template Manufactured Home Bill of Sale example to fill in ?

  67. this pos company cut our plan 4, repeat, FOUR days before renewal. Demand free month would be wise, better yet, go back to T-Mobile. Go eat your feces and disappear

    • I would like to express my disappointment in Boost Mobile.
      I have been experiencing issues with connecting to the internet on my computer using my phone’s mobile hotspot.
      I knew it was my mobile hotspot causing the problem since I was able to connect easily using a friend’s mobile connection.
      I went through troubleshooting advice at least 30 times. The problem was never fixed for more than a day. I tried literally everything: troubleshooting from the phone manufacturer ZTE, multiple checks of the towers, rebooting the system, etc.
      Each time I called in, I had to totally start over. Boost does not keep track of their callers and take notes on customer’s situations. So you end up doing the same useless troubleshooting over and over.
      Your company is very low quality. Your procedures are messy and inefficient. It is unbelievable you would have this issue and be so ineffective at fixing it.
      I honestly would not wish this situation on anyone because of how frustrating it was. I would never recommend Boost to anyone.

  68. Look I bought iPhone 6 Plus a week after it’s been freezing all the times the screen freezes I payed 575 for it I have a lot of problems with it?? I want to know how can I get my money back or you guys fix it so it end freeze again bc you guys sold me the phone n it started freezing and I don’t even have apps downloaded at all please let me know what you guys can do if not Ima bring law on this bc this is a robbery selling me iPhone tht freezes n payed good amount for it thank u please email me so I know what you guys going to do thank u

  69. For at least ten days nearly every call was dropped. I spent hours trying to get past the automated BS and was only able to get a human on the phone a few times ( They were hard to understand and certainly not in the USA.). No one being able to tell me what the problem was, and they say whatever they think you would like to hear, I ordered a new phone, being mine is a few years old. Suddenly, and amazingly, within two hours my phone stopped dropping calls. Quite the coincidence or suspicious procedures? I have not received the phone yet and wanted to send it back but have learned that I will be charged a $25. restocking fee.

  70. I just bought a phone good thing they made it impossible to speak to a human because I haven’t opened it and that saved me return money, it will be going back to the store tomorrow.

  71. 4 hours ending up with my existing phone broken after attempting to take the battery out….not understanding reps…trying to activate iphone 5…iphone 5 had wrong card size…and was reconditioned which was not told to me after asking if this was a new phone….was told to go to Walmart for
    help…they would not touch my phone….
    tried to reactivate my old phone…tried over and over and over and over again without any luck…i feel Boost owes me a new phone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Worst nightmare ever!!!!

  72. I just spoke to the most unhelpful person ever! All I was asking is if they will be getting more iPhone 5s in and all he kept repeating is no ma’am you may not purchase this phone because we do not have it in stock ? Yes I know but will you get more in… no ma’am you may not purchase this phone because it is not in stock ??

  73. So I’m trying to download an app that I’ve downloaded before. But it keeps saying not enough memory. I go & check & see that it has more than enough. When I try to install, the number will either go up or down for storage needed!!!! It’ll go from 77.84 to 84.05!!!

  74. I purchased an Alcatel dawn boost phone June 2017 . my phone has been hacked and I am told get another phone. Please I can’t call boost or access your web site. I have much information on the hacker please let’s stop this behavior. I can’t call you.

  75. Broke phone, bought another, fund not allowed too be transferred from old to new phone. Buckshot! Been done twice for me in past w/out being able to remember pin#. These two(2) Mexican sounding broken English assclowns would make even an attempt at resolution! Just told me I was out thirty bucks w/out the pin for old phone. Your customer service blows! I don’t even want a pin #. You assclowns force it on me, now I’m out thirty bucks! Yes; I’ll be recommending boost mobile highly, figure the odds, if you have a ten digit calculator!

  76. My service plan was started on the 5th of the month. Payment is always paid on, or before, the due date. Phone service for this day should be paid for; or at least till close of a business day. But, my phone service always ends sometime after midnight, on the 4th of every month. I don’t believe this is right and poor business practice ! Been wanting to express anger about this, ever since I started with you. Correct this practice, please.
    . Sincerely,
    . Barbara Clark

  77. I just get my iPhone 6s from boost mobile yesterday and I activated the phone get hot when I used I think the battery is prablem how can I replace my bad phone

  78. hello my name is Tiffany I had a phone which went dead the screen went completely black & never came back could I still use my same phone # & is it a way to retrieve all my contacts back with my new phone #

  79. I bought two phones from boost and was suppose to get a refund on one of the phones. The guy I finally spoke with gave me a case id and should receive a refund in 24hrs but no refund came so now I’m having trouble contacting someone. Here is the kicker, there are so many phone numbers that lead to the same line and still no option for customer service. every option asks for a cell number, which in some cases like mine I do not have a number. option 3 if no number you get hung up on.

  80. My experience was more than helpful.3 different customer service representatives. All helpful,kind and willing to help however they could. Thank you for your help and patience. Thank you to a representative named Aloha and please accept my apology if I was less than patient and a bit frazzled when I called. You are very helpful and thank you for helping me.

  81. Customer service? sucks ! no human reps? what happening ? I had charge twice for one month service and all recording BS respond and no help inside.

  82. Hi my name is janey parker I got your service Tuesday and I was told false information I do not think its fair.I went too get service added to my sister line ok so 50 every nth and unlimited hot spot but when I gr8 phone Tuesday he like one new phone we just gr8 oh nice phone it drops service in and out side can’t make call period drop service and every one I k has hot spot get unlimited hot spot he saying no I can tell you 10 ppl same plan goes guys gets it he never me 4 g bites or I would stand my carrier I spent 1$1÷5 phone I can’t use make call drop service and ask Tim Marley what boss number was he said he can’t give it to me or my money bk or can fix problem he just wanted make a quick sell if this not fix ill be herring from my attorney cause he was too busy flirty my sister answering question ask if I get unlimited hot spot he said us you get it never said 4 g or I would never went threw guys

  83. i can’t say the words i’m thinking about this boost mobile! maybe if you could
    reach a live person and someone that can speak ENGLISH!
    these people charged me 53.00 three times when i made a 50.00 payment!!
    “159.00” out of my bank account. now i can not reach anyone to get this
    resolved. Jesus help me to not pull my hair out! even the number for their
    corp. headquarters is not in service whatttttt! sorry people i am pissed!!!!
    put americans in these jobs maybe we could talk to someone and even be
    able to understand them. “GOD BLESS AMERICA”

  84. by the way after posting my comment above i went to a page where you can send a message and someone would call you back. i gave them my# and told them i had been trying to reach someone for the past 4hrs. and could someone please call me. they sent me to another page and get ready for this! they wanted my debit card info because it would cost me 5$ to get a call back!!! 5$ to call me back. O my goodgrief, are we in a different universe or am i nuts!!!!!!!

  85. I have the ZTE. So last Thursday I used my phone to enter some more information in my Ink pad. I had some very very important things on the ink pad.Well when it went in to sleep mode and i needed to reuse it there was nothing there. My ex-husband took it down to Boost Mobile. My ex-husband went to the worker when he said how can i help you. My ex-husband told him when I went to get on my phone. That is all my ex-husband had time to say because this guy took it upon himself to go and factory reset my phone. I can’t get on Facebook now or on facebook messanger. I had my medical on my phone also and he took it all of. when my ex-husband brought my phone back to me he said the guy told me to enter my gmail and everything will come back. Well he was wrong. He was very wrong. He didn’t know what he was talking about. Okay I went down to him on Friday and was asking him why he went took it upon himself and do what he did? He told me because my ex-husband told him to. And all he had to do was ask my ex-husband what my code was because i didn’t put my finger print on it, But if he would of asked my ex he would f told the guy. But no he automatically went right to factory reset. And he asked me what I wanted him to do about it. So I told him he should fix my phone. He kept asking me what I wanted him to do so i told him once again he needs to fix it. So he told me well your husband said to factory reset it and my ex told him he never told him to reset it so he said oh must of bend a communication misunderstanding. Also he told asked me if i had insurance and i did tell him yes. So he told me he would file a claim for my phone BUT I would have to pay the to send it in. And I told him I wasn’t paying for it. I told him he really messed it up so he can pay for it. And he said it was up to me. No I am not the one that messed it up. So at that time a lady walked in and he asked her right away what can he do for her. I was still telling him about what he did to my phone. But he stopped waiting on me and I thought then boy he is very ruid. But I am still with a phone all i can do is call. I need my phone it is the only one i have. I have alot of illness and if i need to call for help i I have been with Boost Mobile for 15 years or so. And also he deleted everything on my SD card cause he did not remove it to go back to factory setting. This guy has caused me so much madness in 5 days. Then I call down to the store tonight and was explaining to the guy working and he told they aren’t reliable for their mistakes. So i told him then I am left with a phone to only call. I pay 45.00 a month for unlimited talk text data. Plus 7.00 for ins. I live on a fixed income and I can’t go every 6 months to go and buy new phones.Like i said I have been with Boost many years. My payments are always on my rechargeable card for the next month. I am always a month ahead. I don’t want to change company’s but if I have to I guess i will have to. I have been with Boost Mobile for 14-15 years. I started out with Boost in the year of 2003 or 2004. But after this experience I am about to go someplace else. I have been going through this problem now just long enough. But if you don’t value your long time customer’s I guess I will leave. And I wont tell anybody else to go to Boost.

    • I would like to speak to the manager over the Crosby, TX location. Store number 190. It is by far the worst customer service I have ever dealt with in my life. I will continue to leave poor reviews on every site and give poor verbal reviews to everyone I know and see until the issue is solved.

  86. Boost cell service (and parent company Sprint cell service) has been down in Packwood, WA since 4/24/2018 – 8 days. The issue is impacting 12 customers that we know about to date. The outage issue appears to be limited to a cell tower in Packwood, WA as users have connectivity if they drive 10 miles west of town toward Randle, WA. Several of the impacted customers have called Boost support and have been told that there is no outage issue and that the problem is with their individual cell phone. They have been instructed by support to do a complete reset of their phones as their technical support staff is not understanding the more widespread problem. This issue is impacting three emergency responders in our area that rely on SMS services to respond to 911 emergencies. We are in the process of escalating the issue to the FCC (complaint registered) and FTC (complaint pending completion). This is another example of why the cellular industry needs to be regulated as a public utility.

  87. My name is Lawrence Baedee, and I was really hopeing that Boost Mobile would have restore my service. My phone stop working on April 20,2018 and the insurance company that you have for the customer is very bad it took from April 27,2018 to May 29,2018 to get my replacement phone one month with out phone.

  88. I am out of the country until the middle of June. I forgot to make my monthly payment before leaving and tried to make payment online, since I do not have service on my phone in Europe. I have forgotten my password or used the wrong one. I am unable to use my phone to receive a message regarding my password, could you please email me the information?

  89. Had a customer service agent at a boost store drop my phone and cracked my screen and then tell me my phone was already broken. I’m about to take this as far as possible to get my phone replaced and then some.

  90. Every Time I Receive The Text About My Data Reducing Speed I Forward This Lie To The FCC Criminal Investigators Who Because I Hardly Use My Phone And Utilize My Home Internet Services And When Traveling Free WiFi I Tap Into!!!!

  91. So fed up with Boost. Had insurance. Phone messed up. Filed claims. $50 deductible on a $99 phone when I’ve already pd over $100. Called Boost. Loyal, on time paying customer with 5 lines for over 2yrs. Eligible for upgrade. Great! Samsung G8. $1 down. Whoo-hoo! Oh: Plus $35 tax. WTF????? Nope. Hey: LG Stylus 3 for $139. Only $9 a month. What??? That’s the phone I have! Now why on earth would I pay $139 for a phone I have, that I’ve already pd more in insurance for than its apparently worth when o won’t pay $50 for a deductible to get it from insurance that says its worth $99?? Plus phone messed up when stupid system upgrade happened! Now in today’s market with so many options and competition out there, wouldn’t you want to keep loyal paying customers? Just send me a replacement phone. All I’m asking. Esp since it was YOUR UPGRADE that caused the problem. Nope. You wanna keep trying to get me to waste $$ on other phones or worse yet: BUY THE SAME PHONE I ALREADY HAVE AND AM TRYING TO GET REPLACED??? Looks like these 5 lines will be headed elsewhere in the morning….

  92. Why slow my internet? I,m payh monthly $50 (unlimited internet Package) before month package was good but this month to mush slow this is my number 8322646901 can u quickly slove my problem

  93. first I would like to say I love the service …. I have been a customer about 4 years but I needed a new phone. the store wanted over 100.00 so I went to wal mart and bought a phone for 79.00. I took it to the boost store and they said they can not activate it …. why not ?? I bought one from boost on line they del it in about 3 days and I took it up there and no trouble at all… I am not happy with boost …. and I am going to miss the service .. I guess it’s time to switch to ??

  94. I have been waiting for 2 days for Boost mobile to free my phone . Cancelled my service released my phone number but have a hold on my phone. No contract no bill owed just poor customer service. Please help I am without a phone and I am alone most of the time.

  95. I have filed a claim with fed ex for the above referenced order number :
    Order Key:ek-bepp-866729387

    I paid 375.00 of my hard earned money for a phone that was never delivered to my address. I have been a very good customer of yours and have bought many phones for kids and spouse and this is the ONLY one I had a problem with. You refused to help me, so I not only contacted fed ex but will file a police report on Monday against boost. You could of refunded my money and done your own leg work but you refused. You kept my money and told me to go get police report and file with fed ex. YOU NEVER TRIED TO OFFER ANY SOLUTION, YOU DIDNT CARE ABOUT ME AND MY MONEY AND MY LOYALTY AS A CUSTOMER. YOU ARE A DISGRACE AND I WILL TRANSFER ALL OF MY FAMILY BOOST PHONES TO TMOBILE OR STRAIGHT TALK …I WILL NEVER USE BOOST AGAIN DUE TO THIS CALLOUS TREATMENT AND FOR BEING A THIEF AND KEEPING MY MONEY AND NOT PROVIDING ME A SOLUTION WHEN I DID NOTHING WRONG. I NEVER GO MY PHONE OR MY REFUND. YOU ARE A DISGRACE.


  96. My motto e stop working after 3 weeks and my data stop working and I can not receive or make any phone calls. I already paid the 35.00 for the month and the customer rep talk about it’s a cell tower problem give it 48 to 72 hours just like the last rep told me last week. I asked for a new phone, a new SIM card or my money back got put on HOLD and then dead silent. Boost mobile sucks wish I never brought this PHONE

  97. very disappointed with the then customer service I have received I am having issues and I cant find anyone to talk to

  98. Im trying to Know WHY Boost Mobile is Debit My Debit Card and i call for five time to customer service and they say I dont Know, we dont have debit in your credit card BUT all Months Boost is debiting My Account bank and i neve give my credit or debit card to Boost…Im trying to talk to customer service but is very Difficult …Im waiting a contact asap;

  99. Have been getting the run around foe 3 months. I have very poor service here in Detroit at my home. Today alone have been on the house starting at 10:50 am. Its now 1:57 pm. I was talking to Tony in Tech Service at 1:19 telling me same old story I gotten in the past so I asked for a supervisor he told me NO then hung up on me.

  100. I have returned a phone 3 times to Brightstar phone is under warranty I am very disappointed U can hear nothing on the phone I have taken the phone to boost stores The person cant hear me and I cant hear them.They keep sending the same phone back if there is a problem with the micaphone on the phones why not replace it with something similar I just lost 107.00 O well At this point I will not return this phone for a 4th time I just will let social media know Boost stinks and there products are not under warranty as they say I will move on to another cell phone company at this point

  101. I am soooo annoyed. Wanted to update my cell phone to a Stylo4.As of last week they have closed the Boost Mobile stores close to me. I am not driving miles away just to update my phone. Why they can’t have a Boost Mobile in the Auburn and Dequindre or John R and Auburn is beyond me. I think you may have lost a customer. And I have been with Boost a very long time. It really ticks me off that Best Buy can sell Boost phones but will not activate them.Poor customer service.
    I am very frusterated and am strongly thinking of changing my carrier.

  102. I am a brand new Boost Customer owning a Moto6s and still learning about it. I
    had occasion to call a service rep about an account question. The reps name was
    Michael and he was a very professional friendly young man. He resolved my issue immediately.. Nice to experience this type and quality and positive attitude with a
    company I have just began service. Keep up the good work.

  103. I hope I hear from someone. I went to the boost store in Main Street in Lexington, NC. The girl act like she did not want to help me. My charger piece got stuck in the phone.She told me to get some tweesers. Then she tried to charger me 30.00 for a charger. I told her I got one for this phone for 16.00 the last time,at this store. She made no effort to help me. This happened today November,12,2018.@3:30pm. She should be fired. I took my phone to Wal-Mart in Lexington They took the case off the piece popped out. The charger cost me 5.45. Again she should be fired!

  104. customer service is so very bad no one knows how to help you with a problem i have talked to about 4 supervisiors and still have the same problemand last night one supervisor said the problem was solved not at all i have received this 8007774681 about 50 times or more and no one can help me I will find another company after the first of the year

  105. Boost Mobile is the worst phone company of them all they don’t fix their service they blame other people for their problems they told me my phone wouldn’t get enough even though I have the top of my phone they suck

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *