Contact Customer Service

Contacting Customer Service Center

As one of the leading online hotel reservation services, allows customers to search properties and make reservations with a click of a button. The company is similar to parent company Customers can search for the lowest price and make plan on the website. There are more than 200,000 hotels in the queue.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

  • Phone Number: 1-888-850-3958
  • Spanish: 1-866-938-1297
  • International: +44-20-3320-2609

Mailing Address Chicago200 West MadisonSte 1450Chicago, IL 60606

or Denver1400 16th StSuite 400Denver,CO 80202

or Grand Rapids4147 Eastern Avenue SEGrand Rapids, MI 49508

or Honolulu7 Waterfront Plaza500 Ala Moana BlvdSte 400Honolulu, HI 96813

or Houston801 Travis StSte 1625Houston, TX 77002

or Las Vegas3960 Howard Hughes PkwySte 500Las Vegas, NV 89169

or Miami1111 Brickell AveSte 1100Miami, FL 33131

or New York City100 William StSte 750New York City, NY 10038

or Orlando7208 Sand Lake RdSte 202Orlando, FL 32819

or San Francisco33 New Montgomery St5th Floor San Francisco, CA 94105

or Seattle701 Fifth AveColumbia Tower42nd FloorSeattle, WA 98104

Official Website

The official website allows customers to search for hotels and accommodations prior to making reservations. You can sign up for email alerts for low price deals and specials.

Social Media

If you are a social person, you will like how embraces this type of platform. You have the ability to connect with a customer care agent on Twitter or Facebook.

Customer Service Email

We sent a message to the customer service department asking for the hours of operation. The automated response we received claimed a representative would respond within two business days. We are still awaiting a response.

Our Experience

In the event you want to make a reservation, you will connect faster than if you wanted to speak with a customer service agent. The reason we know this is we called twice to test the system. The automated system asks customers to select the appropriate choice prior to proceeding. When you select anything relating to reservations, your wait time is less than 30 seconds. When we called and selected the option to connect with the customer service department, we waited more than 5 minutes.

In both instances, when we connected with the customer service department we were greeted with an agent willing to fulfill our needs by answering our questions. Each question resulted in answers which satisfied us. We want to know if your concerns were resolved by the customer care agent. Leave a comment for us below.

1 Star2 Stars3 Stars4 Stars5 Stars (48 votes, average: 2.19 out of 5)
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384 Comments on “Contact Customer Service
  1. I have booked rooms at Castle Inn and Suites in Aneheim they now have been posted on your web site for less can I get the new lower price of the room my booking number is 407614030 I look forward to your respose

  2. you said my post would not be published and it is with not booking number please take it down or erase my booking number

  3. After many weeks trying so solve a problem, as a Hostel we never get any reply from the so called “customer service”, does not care atall what people write in reviews.

  4. Yes I’m so upset with who I was booked with, Days Inn hotel 170 Ron McNair Boulevard Lake city South Carolina 29560… Owner ms Nina she was very ruled to me because she didn’t feel like answering quetions about how to get their and anything about the hotel, She talked really nasty to me and hong up on me and wouldn’t answer no more of my calls… So I called back booking .com to allow them to know never book them to anyone because they don’t treat customers right no way I trust them to stay their not safe being in their care or having a child or any human…. need somewhere else to book my booking number#813-021-465# y’all tryed to also reach them but they wouldn’t answer… please work this out a.s.a.p

  5. WOW, what service. I just talked to your rep, Tucker. What a treat! Ihad a minor problem concerning beds. He immediately, while I waited only two minutes, phoned the hotel in Italy and fixed my problem. Way to go guys. Thanks Tucker!! I will spread the word.

    Jim Macfarlane

    • I think its a bunch of lies and more lies. The phone number to use for you DOES NOT WORK. I want to talk to a person. and yet, i cannot seem too, Gives me a red flag that you are not what you say you are. I need dates changed, I need one room cancelled, and it will not let me. I just want to OBLITERATE THIS WEBSITE. I AM NOT PAYING FOR EITHER ROOM. I WILL FIND ANOTHER HOTEL THROUGH PRICELINE.

  6. i book hotel true in st martin,hotel lagoon blue,when i arrive in st marten girl pick me up and drive me to the hotel?????,but no hotel it was private apartment and i already pay half of the stay here,i tried to cancel but the owner said no,this apartment is set up as a hotel with everything and that is wrong, what can i do,i want to get out off here and in to a hotel,because i was ordering a hotel,please help me.

  7. Dear Sirs,
    I would like to know, if you have received my credit card number for my reservation number 813886452. I have booked a room in Central house hotel Victoria in London. Please answer me in Italian if it is possible. Thank you. Yours faithfully Stefania

  8. We are very disappointed and angry at the very expensive reservation booking number 733.100.968 at the awful hotel Pullman Charles de Gaulle Airport tonight. They offer no food in the afternoon expect overpriced room service with a 5 euro service charge. They are far from any other facility, even by foot.The price of $485.11 for 1 night is outrageous. The swimming pool featured in picture on your reservation confirmation is closed.The hotel and your reservation “service” are far overpriced.

  9. I am very disappointed about the service because ttohey share my credit card details to unautorized people.I never booked hotels in Turkey before but Hotel Morina from Oludeniz Turkey charged money from my bank account without reason.I never heard about this hotel before,first time when I saw they charged my money from my bank card.This is a scam.What are you going to do with that?I should get compensation and appologise and they should be punished.

  10. I was unable to post my complaint regarding Hostal Kon-tiki. I see one posted on June 16, that corroborates my problem with a room that I booked and had to find a suitable Hotel across the river to spend my first night for $15.00, I think was on June 12. I booked for 4 nights. The hostal manager asked me to pay for all of the nights that I had booked and I refused and paid $24 for the first night though I could not stay in his facility because of an odor, etc., that was identified on the 16th of June by an anonymous person. I want to leave my review, the info I told your customer service will be briefer. How do I post it now?

  11. My room at Hostal Kon-tiki booked from 6/12-15/13 had an overwhelming odor when I layed across the bed in room #1 on the first floor suggested by the manager. I developed an extreme allergic reaction, the reason identified by Annonymous on 6/16/13 and looked for a suitable accommodation. I did not view the bathroom. On arriving in my new Hotel room, I looked for my sterling silver earrings purchased at Arui Gallery in Quito for $75 before leaving on my trip and could not find them since they had been removed from my green snakeskin bag by someone at Hostal Kon-tiki. Also, the management said that it could not use my debit card and wanted me to pay cash for the four nights booked. I refused and paid $24 for the first night though I could not stay in the room that the mangement refused to refund

  12. Quiero felicitar al equipo de operadores telefónicos de booking por su trabajo.
    En los últimos dos meses he realizado 4 reservas. En todas ellas me han tratado con amabilidad y profesionalidad. El trato ha sido perfecto. En una de las reservas he tenido problemas con el pago y entonces es cuando valoras el equipo humano con el que estás tratando. He tenido que hablar al menos con 6 operadores y todos ellos se han desvivido por atenderme y ayudarme. Muchisimas gracias

  13. hello,
    About 10 days ago i made a reservation in Canet de Mar, in Rocatel Hotel for next 21 July and i gave my credit card number and now i have no confirmation…. what hapenned? I even talked to the hotel about the way to arrive there from the airport….is this company serious or not????

  14. I had a bad first time experience with my hotel booked through Before checking in I realized that my credit card had already been charged. I tried in vein to get answers but kept being tossed about. Both and the hotel deny responsibility.

  15. may i ask whether guess name can be changed after making payment for booking of hotel room inhong kong. thanks.

    bl tan

  16. My husband and I stayed at Hotel Medina Salem, in July, on our way to France. It was lovely, really no complaints. We had ´tapas` in the bar/restaurant that they recommended, just a short walk away – dinner is served Spanish timetable – too late for us, but we were quite happy with our snacks and cool beers,sitting outside in the shade. Breakfast good, not necessary so many cakes, but we had scrambled eggs and there was ´presunto` with melon. The enclosed(locked)carpark, although open-air, is convenient when you have the car full of things. Situation very convenient, just a few kms from the ´autovia` Badajoz to Madrid. A very interesting old village with a Roman arch – perfect for a sunset walk. We will definitely be back. Thank you. S&F from Portugal. Mature couple.

  17. i am having a bad time in changing my booking dates….its so difficult to contact…the money is going waste and the dates r also not booked …i would request if comeone contacts from booking .com.

  18. Dear Sir/Madam:

    It was the worst experience of my life of selecting Middle East Hotel, Egypt through Booking com. I went to Middle East Hotel on 16.09.2013 evening with great expectation, but unfortunately my excitement vanished when I found the shabby condition of this Hotel. Calling this Hotel through is the biggest mistake because nothing similar to Hotel amenity was there. No person was there in reception Hall to attend you . After waiting 20 minutes one lady appeared and took us to have look of rooms condition. No elevator was working and rooms shown to us was dusty and it appeared that no visitor stayed in these rooms for months. It was not possible and safe in this hotel and we discarded to stay in Middle East Hotel. Please delete its name in your list if you want to keep your reputation.

    With best regards,

    Krishan Sahni

  19. sir,

    When I received your credit card they have not told that
    the annual charge will be levied on my credit card.In my first
    statement they have charged RS.500 plus tax and the same had been
    reverted in my next statement. This year also you have charged.
    When I enquired your representative they told me that the amount not tobe reverted. I need your reply asp

  20. Recent trip to Ireland. Stayed at Fitzpatrick Castle Hotel in Dalkey. Beautiful facility. Beautiful Graounds. Beautiful area. Manager booked party for outside group. They stayed up singing and hooting until 5 am. No sleep. Bad management. Room was very tiny and confining. But worth it because of beautiful common areas, pool, grounds and beautiful villages of Dalkey and Dun Laoghaire nearby. I would stay there again just for the area not the room. Food was good in Grill Room.

  21. I have recently commented positively on all but one of several hotels my wife and I stayed at during a six-week vacation in Europe. All my positive reviews were published. Why was the one negative review not published nor responded to by This hotel lied about a “computer error”, then confessed that they had given away our room to a party that had decided to extend their stay. We were given instead a bare-bones room in a huge empty conference centre a quarter mile away.
    This is totally unacceptable practice and should be demanding an explanation from this hotel. If no satisfactory apology and commitment by the hotel not to repeat this practice is received, should remove this hotel from their listing.
    I have used’s service for a few years. If they do not respond to my complaint, I will have no confidence in their reliability and will not use their service in future.

  22. I used booking .com to book hotel in Hanoi Ipayed when I checked out I paid the bill I used them again to book a hotel in Da Nang for 3 nights and because the hotel was rubbish and what was on Bookings website concerning the rooms etc was not true I told them I would book out 1 day early when I went to pay they had all ready taken payment for 3 days booking .com tells me that my details of banking are safe so how could this hotel have access to my account I have just used booking .com to book a hotel in Nha Trang the rooms are not like the photos on the web and there is no fitness centre that was advertised and after travelling all night I was looking for a good sleep but guess what construction next door until 5 pm ruled that out answers please booking . com or I will never use your so called safe service again.

  23. I am so disappointed in they hotel people were rude I tried to cancel by calling the hotel and he so rudely told me to use the internet. Well the internet didn’t go thru I never received a email to start with and never received a email to cancel so it is apparently my fault that it was screwed up. I was charged the 1st hotel night because I never cancelled. According to you can cancel thru the hotel, yea right . I hope no one trys to use them for the holidays. I wil lnever use them again and will be telling everyone about my experience. is a rip off

  24. I have hearing about your company that jou help lot people to find job everwhere.For this reason i’m writting you for me if it’s possibile to help me to find job lika waiter or recepsionist in hotel or to clean or to painting etc .I’m married with two children and the situation here is’t so difficult. I have work here in diferent restaurant in crete in 7 brothers restaurant or fanari restaurant also in 7 brothers hotel and in jewellery shop ”dias” also in crete of greece but now we can’t find job here so so difficult .Please if it’s possibile by your company to help us best regards Kostandin Manasterliou

  25. I booked with Biookings.con.
    LEFKA HOTEL in Rhodes Greece
    Paid extra for FREE cancellation and late payment.


  26. Vide Booking Number 269325734, I have been booked in Hotel Pratap Palace, Varanasi, India for one night 30.12.2013 to 31.12.2013. Today, when I have enquired with the hotel, they informed that the booking is not confirmed by them. Request intervene in the matter and intimate what I can do now. This booking was made long back. I am sending this message here as I have not found any email id of
    Thanks & regards,
    Hrishikesh Das

  27. Am really not happy the way my booking is handle. I have been try to contact you again.i booked savoy central hotel Dubai for 6 days fm 2nd jan2014. But on call to d hotel,they said there is no confirmation or name like that in their hotel. Pls try n rectify this so as to kno if to if to cancel it

  28. dear sir ibook the rayan hotel in sharjah uae on 21 dec 2013 for 2 night from 3 feb to 5 the feb 2014 now iplan to change the date but idid,not receve imformen from you in my email pls send me the details to change the date above thanks

  29. Dear Team,
    how to book for example 29 January 3am Check in and check out 29 January ? Kindly will you help me urgently

  30. I just did a hotel review for broad water marine hotel In Geraldton our stay was great that review was for another hotel can you please delete it

  31. I made a reservation at hote NH in milano from 9 to 12 April can you please send me back my reservation .. thanks Tania

  32. I want to cancel my reservations at best western conventional center on w38th st in New York for the 11th of feb 2014 to 02/12/2014

  33. Where I can contact you by email

    Herby I cancel my Hotel 3. until 5. March 2014
    in Bangkok !!!

    Please send me a email

    Hildegard Goetz

  34. Hi I was wondering I have booked I room for 2ad,1child on the 23 – 25 of may staying at the upper cross house hotel Dublin , would it be possible to take 1adult off and make it a twin room , or do I have to ring them personally ,yours sincerely Mrs l reid

  35. Urgent URGENT!

    I cannot retrieve my past emails. Can you please give me a list of all my confirmed bookings with you. Thank you very much. Reply ASAP please…

  36. RUN AWAY from this company which is not serious at all. sent me a reservation for 2 nights on a boat hotel on Danube in Bratislava. This boat is a rusty piece of junk which has been closed for ages. I am waiting to sue them to court if my 100€ deposit are cashed.

  37. I booked a hotel in Milan ‘ Italy ‘ on 25/3/14 for two days from 1/01/2015 and check out on 3/01/2015. The name of the hotel is STAR HOTELS BUSINESS PALACE.
    I have not received this confirmation in my email for some reason. Can you send me this confirmation?

  38. Just LOST 75UK Pounds as had to cancel due to hospital appointment
    Dukes Head Kings Lynn Norfolk not able to refund, or
    change to later date. Poor service in my view, seems all they want is your money, one way or another. Well done

  39. I booked a hotel on Sunday 23rd march to the jury’s inn Birmingham at about 12 pm and arrived at the hotel at 3 which there was no booking and had to wait for an Hour to see if my booking would come through to there computer . I could not get my mails on my phone and had no reference number . I had to book again which I found inconvenient I still haven’t had confer nation of my booking but had an email asking if I was happy with my stay ? I have always used booking. . Com had never had a problem before I would like a response please thanks

  40. Recently booked hotel with Hotel contacted me to inform me 2 days before to ask if btc had been in touch as they had sold rooms to me which were already sold btc contacted with great difficulty and alotof time spent. I had to be out the money for more expensive hotel with the refund process difficult.Don’t recommend.


  42. greetings: don’t you have a special listing of hotels with accessible rooms? i’m looking for one in istanbul turkey. four or five stars.last week in april. any recommendations?
    many thanks

  43. I have book an Hotel and just the following moment the number of my credit card has been used from another people than me !!A very important amont!
    I need to go to the banck to cancel all and having a new credit card!
    I am very disapointed and I don’t what to book again without another securrity possibility like a phone from my banck if they can give me a special security number

  44. I have NOT received the confirmation for my booking centrale hotel venice 1.7. to 3.7.2014 for 1 Room, 4 people. What did I wrong?????
    Awaiting your answer

  45. Dear Sir or Madam,we have just returned from our trip to Italy and we booked all three hotels with you in Milan,Desezano Lake Garda and Venice the Best Western Albergo Cavalletto & Doge Orseolo which was very disapointing as it was such a tired tired hotel,but I was very disapointed as there were no air conditioning and it doesnt get turned on until the 1st June and the reception staff could not have cared less just said “take it up with we never asked them to mention on there site that the air con is on all the time”.
    I am having hot flushes at the moment which are awfull and it is Absolutely imperative I have air con in every hotel I go to so my stay was a nightmare due to this.I am very annoyed at as we were charged a ridiculous amount of money for two night’s in this rotten hotel and you didn’t even get the basic and important info right.
    We have booked with yourselfs a few times and were looking forward to booking for Prague and Tenerife also this year but I feel unless some type of goodwill gesture is made I will not be booking with yourselfs as I now have doubt in my mind when choosing hotels in the future that your info is correct.I checked your site today again for the same hotel and it still says air conditioning in the rooms and no mention of any period that this is turned off.
    I would appriciate a speedy reply on this matter.

    Regards Mrs MD Jackson

  46. Pls big text note on every hotel they have smoking rooms or no,
    because most guest after booking, and reaching to hotel receiption,
    getting reply that this hotel is fully non smoking hotel, i am one who got same problem, i requested for smoking room but at time i arrived the staffs informed that this is non smoking hotel,
    best regards…

  47. I booked a room through booking #653026732 pin#4217 at the Baymont Inn & Suites Savannah, Ga. I cancelled the room 2 days after booking and booked another room in Savannah. I received a email from confirming the cancellation. However, upon arrival in Savannah at our hotel I was informed that the Baymont had run the credit card for the room that was cancelled about a month prior to my arrival in Savannah. I spent 2 hours on the phone with the Baymont and the credit card company! The Baymont did accept responsibility for the mistake. However, the credit card company explained it would take 7 to 10 days to receive a refund. This left me without funds to pay for my current room and did not make for a happy vacation!!

  48. I am leave on a trip around France. I’ve made several hotel reservations through Booking .com. I sent an email enquiry
    to if it was possible extend my stay at one hotel by 1 or 2 nights. The guy who took the enquiry went ahead and booked 2 nights without referring back to me.I advised immediately that I required 1 night and requested a confirmation of this.No reply even after 2 more requests I leave on 18 May and Cannot complete my itinery without confirmation. Good service up until this foul up.

  49. I’ve had an issue with a reservation for almost 3 weeks. As of today, it has not been resolved. I WILL NEVER use this site again!!

  50. my property no see the on line my property name is rodeway inn how many time start on line rodeway inn anderson sc

  51. absolute rubbish, took my money with out giving me the reservation, id never use them again in my life, including the hotel: SPORTING LODGE INN in middlesborough

  52. we booked for B&B Campi Elissi in Seracusa but could’nt find the adress. After consulting the problem was solved within 10 minutes!

  53. i am very disappointed, i have used my credit card to book a hotel in Florence and my card got hacked though your website i thought it was trust worthy but i will never use again

  54. I booked a room at the Days Inn Northwest Indiana, i booked my reservation with them 2 weeks in advance. When i arrived to my surprise i did not have a reservation. I called and spoke to Diana who saw my reservation but they never sent the information over to the hotel. I had to go and find a place to stay after driving 5 hours. There were several emails back and forth between the hotel and To all lead back to not doing their job. They told me i would be refunded when they kept pointing fingers at the hotel fault, but since fingers pointed back at them, i have yet to receive a reply. I will NEVER book with them again! I will continue to let people know how their service is.. Poor

  55. I booked a room through you on may 5th.2014 for El Caribe resort and conference center,first of all it was my first time using you,and when i booked my room for june13-15,I was expecting to have a room as i ordered…Deluxe Queen room with ocean view,Well as I’ve already let them know and you need to know that what i was put in was a nasty handicap room first floor bathroom was dirty which i have pictures for proof also it smelled as a nursing home,The boloney with the ocean view well it set so low to the ground all we got was looking at the swimming pool.I didn’t order a handicap room.the commode the water run and dripped all night,The maintenance man come and said he had to replace the inside , as of when we left this morning it still had not been fixed.I spoke with Portia King and all she said was We have to fill where we have vacancy , She nor the guy i talked to this morning offered to anything as to fix the problem,but they did go in and air cleaned the room and it did smell better.I told them that they knew May the 5th i was coming,Got confirmation # ,,,What i’m trying to tell you is the same as i did them.I’m very dissatisfied ….You having no way of knowing unless you’re told,but if this is the service hotels have we book through you,them I’ll know not to use you or anyone else to book my rooms or trips…

    Edna Bryan.

  56. Our joint experiences at Marco Pierre White’s The Angel at Lavenham were appalling. Stairs and carpets leading to bedrooms were utterly filthy,indeed everywhere was, TV pixelated regularly, and the food was AWFUL. We all felt breakfast was mediocre and half the things on menu were not available and fruit non existent; service was atrocious. Would never go again and feel let down by Marco Pierre White as it is in a lovely part of the country. I knew it under previous ownership which was 100% better. For £81 per night we were disgusted and would not give it even two stars.

  57. Our joint experiences at Marco Pierre White’s The Angel at Lavenham were appalling. Stairs and carpets leading to bedrooms were utterly filthy,indeed everywhere was, TV pixelated regularly, and the food was AWFUL. We all felt breakfast was mediocre and half the things on menu were not available and fruit non existent; service was atrocious. Would never go again and feel let down by Marco Pierre White as it is in a lovely part of the country. I knew it under previous ownership which was 100% better. For £81 per night we were disgusted and would not give it even two stars.

  58. We stayed at the La Quinta off of Holcomb Bridge Road in Roswell Ga and even after gettine confirmation that we could check in early we could not get in until 5:30.
    The service (not that there was any) was terrible. The whole hotel smelled like urine and smoke.’s solution was for us to turn in our key and leave. They would not find us a new hotel. Everyone else was complaining at the front desk too. It was ridiculous.

  59. We r here in hilton hotel durban now.They said our breakfast is not included in our bill…but according to de quotation it is included please come to my rescue

  60. We r here in hilton hotel durban now.They said our breakfast is not included in our bill…but according to de quotation it is included please come to my rescue

  61. If you do act as an agent of a hotels then you should have a place (on an email site) where guests can alter reservations and also get other pertinent information of any hotel. We as paying guests should not have to go through hours of trying to change a reservation date on your site where it is imposible to do so, simply because you do not support such changes. (how profitable and fortunatefor you- I am certain it was an oversight). Also the fact many of the staff of many hotels have a poor understanding of the English language adds to frustration. That wouldn’t be as bad if the multiple languages tab worked, which they do not. Also, your site does not work properly, neither does your customer service. Many of my coworkers have had almost identical complaints, to the point of we are seriously thinking about purchasing an apartment collectively (in the two cities we most often travel to) trying to avoid the hours we spend in your site and the ineptitute of what you call an internet sight designed to book hotels. I doubt if my comment s will ever get posted, at least I vented my frustation.
    Thank you so much for the experience!

  62. Goodnight I am duartemedeiros I had reservations for distrit hotel in d c #487225196 I am stok in a storm,I like to cancel or change the date for October

  63. I have been looking on your site to find phone numbers for hotels in es cana for sept 2015 not this year but next,i would appreciate it if you could help me thank you very much Mrs Sheila capstick


  65. Hi,
    I am very upset i booked hotel in Birmingham at 1:00am at wolvaramptom road number 16 .the booking was over the phone.I turn up at 8h45mim same day on 10/07/2014 , I did not like the room .They said I have to pay for it.Could you plz look it the policy for the councillation.

    Many thanks

  66. I have been trying to contact you regarding a reservation I had to cancel. You have no number to contact you at. I wanted to change the date! They want to keep my money! I will tell all my friends to NOT book with you.
    Sharon Shuchman

  67. To whom it may concern-very disappointed on your service and no one seems to care-booking #259098123 7 nights -Britannia hotel Edinburgh-what a disaster-it was very obvious you never checked out this hotel -it was under major construction-filthy and smelled-the reception was down a hill -zero curb appeal-I am 80 yrs old -the hill was a problem -no closets-we had to put towels on bathroom floors in shower as it was so gross-if it had not a non-refundable policy we would have moved-locals in the area told us that it had changed hands so many times-place was an eyesore to them-I hold you people totally responsible as you recommened this place without looking it over-that to me is fraud-on the other hand you did book us into the Millinium in Glasgow was much better-we are going back to Glasgow again next year(2015)BUT-will not use your website-I am using a reputable travel agent-already made a deposit-very poor customer service-we just returned 3 months in Europe-first and last time to use your service

  68. I booked a rental car through your company. Reference no 356552473 I have been vastly overcharged by Alamo ,charging me for an extra day which was the day I returned the car and had paid for on my booking. Conning me with false portrail over insurance. They charged me £512.93 ,on top of the $291.60 I had already paid to your company. Please advise as I am a pensioner and am devasted over this .
    Thank you
    Elizabeth. Scott

  69. i received an email that we can have 20% off any hotel reservation. so i booked on and i didnt get any discount at all. i called your support no. and they dont have any record of my email re 20% off. pls. clarify and thanks.

  70. I have tried to cancell a reservation for Septl6th-l9th at the Roosevelt Inn, Hyde Park, NY with no success. I do not have a booking #. You make it very difficult to change or cancel a reservation. I need to know ASAP–notify me by E-mail. I was given a cancellation date up to Sept. 9th

  71. ** I have a serious problem with you (?) I have noticed during this past month – everytime I use your service – within 24 hours I’m being solicitied by “womens names” for sexual contact (?) It only happens when I use your service. ARE YOU SELLING MY EMAIL ADDRESS TO OTHER SERVICES ????? HOW IS THIS HAPPENING???
    Please contact me. Thank you!

  72. I booked Plum servied apartment(Melbourne) for 3 nights(3rd, Oct -6th,Oct). But still have not receceived the confirmation email. Thanks!

  73. I payed and booked from the 1/11/14 to the 29/9/14 for casa Padma hotel in legian bali but did not receive my receipt that I paid and booked for my money has been taken out of my account can you please email me a receipt so I can print it up so when I arrive to my hotel I have proof of my bookings and payment thankyou.

  74. I can not finish the book, as in the last stage appears repeatedly claim “Check card number” and “Contact kastmer site.” What to do?

  75. Found a cheaper price on line directly with the hotel. I called and they cancelled my reservation that I made earlier with them and they did it quickly and easily. No problem at all. Good going!!!!

  76. Had reservations for a room booked thru Wife became
    ill, she has Parkinson, and we had to cancel our reservations both the hotel and the booking agent were very thoughtful and cancelled the room for us. I will use again and recommend you to others

  77. I do not recommend for your booking needs. It was a horror doing business with them. I have to call my bank for unathorize charges. I have to have my card change.

  78. i booked a 3 day trip to wells with you to the white hart hotel . do you ever verify the information you put on your website ???????????? i paid £95 for the most awful room and went to another hotel for the remaining 2 nights.the room had none of the facilities in the information on your website i will never never use again its all completly missleading as the rooms depicted do not exist.
    jenny rouse

  79. I have recently set up on your site with my resort called shipwrecks surf retreat. It has sent an email asking me to reset password and yet it will not allow me to do this…keeps saying it has failed but with no reason…. it will not allow me to login to my page…. I am not sure what to do or where to get help for this….the login page I is not helpful at all. I hope you will respond and give some help to me.

  80. I have recently set up on your site with my resort called shipwrecks surf retreat. It has sent an email asking me to reset password and yet it will not allow me to do this…keeps saying it has failed but with no reason…. it will not allow me to login to my page…. I am not sure what to do or where to get help for this….the login page I is not helpful at all. I hope you will respond and give some help to me.

  81. I have just book a junior suite in Paris at : Sofitel Paris Le Fabourgh , choosing the price for free cancellation , and you sent me a reservation of non- refundable . Could you please check this for me , if this is the case , please reverse all the reservation , we are not sure about the date we are traveling with an old lady
    Thanks in advance for your cooperation,
    Yuly Rincon

  82. id no 1274027 under this I have forwarded my holiday home details. Friendz – Nuwaraeliya sri lanka this about one week time and no feed back were recived to me.Sign with the pass word is not possible and when new password entered it says some problem.kindly lookafter the matter.

  83. I had made reservations in Barbados , and is having problems reaching the property owners, they won’t charge my card n they refuse to respond , i don’t think i would advise any one to book with because it is too difficult reaching their customer service, n i am spending a whole lot of money with these reservations, next time i will not book certain hotels such as blur=e horizon and sea crest villa in inch marlowe barbados they treat up coming guest horrible, really turns me off already n i haven’t step foot in their place as yet, terrible

  84. Hello,
    When you type hotel or resort Koh Samui No. can not find my hotel.
    We must go choeng my city.
    Customers may not know this city.
    By tapping against hotel Koh Samui, there are hotels of all the cities of Koh Samui.
    Why not me?
    Can you make the necessary change quickly.
    Thank you.
    Stéphane (owner)

  85. Dear Sir.
    Herewith I need an information,for my booking room at Capitol Hotel,
    On 21 April 2015 – 25/4/2015, plse let me know how much for an extra bed/ night?
    Best regards,

  86. What is the difference between deluxe and executive rooms? I booked a deluxe for R950 and executive for R1900.

  87. Hello, I presently live in Trinidad and Tobago, and want to pay for a reservation at the Lansdown Hotel in Croydon. As I do not own a credit card,are there other ways to make a payment from my country? In fact after reading all the comments, it has frightened me of, so I will not in fact book with you’ll. It seems that most of the complaints are of bad or no customer services.


  89. I made reservation on for Citizens Paris CDG hotel. I was told to book and pay on arriver. I got to the hotel, I couldn’t pay cash, my master card won’t work, I tried every possible means to pay cash but wasn’t possible. I was stranded in Paris. The manager said I should council the reservation and call Was a bad experience. I need contact number please.

  90. Why oh why are you still advertising hotels in Kathmandu & Nepal after the recent earthquakes there.
    We were caught up in the 25th April quake whilst staying at the Trekkers Lodge in Thamel.
    This building & most of the others was damaged in the quake,the quake caused a crack to appear in the stairwell wall next to reception area,this place has no fire escape or fire procedures in case of emergency,we were on the 4th floor at the time & just managed to get out into the street.
    Your company are putting peoples lives at risk by still advertising these hotels,no doubt if you have even bothered to ask the managers of these places will have told you they are safe,THERE NOT.
    All these hotels are in a dangerous state,there are cracks in the road for Gods sake so what do you think the foundations of these places are like.
    If this had happened in the UK there would have been structural reports then they would be condemned & demolished.
    If one more person dies because you booked them into one of these hotels,it is on your companies head.

  91. I did a booking yesterday at Casa del Rio Venice Italy
    Booked three nights 16th 17th 18th of June 2015
    Unfortunately I am now unable to stay Thursday 18th June
    I wish to cancel my booking for Thursday 18th and now only staying two nights.

    Thanking you Lelia Young

  92. In my 16 May 2015 credit card ending 9743 statement, there is bill of Euro 327.60 via Amsterdam NLD, please kindly enlighten me for what and when is my mechandise transaction took place. Regret if my query caused you inconvenience. Appreciate your soonest reply. Thank you.

  93. My reservation was not honored because.the hotel was overbooked. still charged my credit card and giving me the run around. They don’t seem to want to refund me my money and Im confused on what the issue is with my refund. This is fraud and theft. Unreliable and terrible service

  94. FANTASTIC CUSTOMER SERVICE, Roger Winright Customer Service Team, helped me with my dilemma. I wanted to change the dates of my reservation with Extended Stay America in Greensboro, they were charging for cancellation fees, I informed Roger I did not know this, it was not disclosed when I booked it. I wanted to change the dates from October 11 to October 15. He informed me the cost would be 3 times what I was paying for October 11. I was very upset. He called the Manager at Extended Stay America and was informed that do the High Point Furniture Market in for that weekend, the price would was lot higher. He called back the Manager and was able to waive the cancellation fee and cancel my reservation. Also sent me a list near by Hotels to book for October 15 a lot cheaper. Thanks Roger!!!

  95. Dear sirs Please can you help me I am looking for a holiday to Kingston Jamaica leaving on the second or third of September. I would like to stay at the Jamaica palace hotel in Portland or any other hotel in Boston Portland Jamaica. I would like to book flight for two person and all inclusive or half board. I would like to flight from Birmingham or Manchester to Kingston Jamaica Please can you help me.

  96. I have made svreservation through you at hotel atlantica Rio for 27 to 30 august and may wish to cancel the booking
    I understand that my room type is no longer available. Please advise me if the room can be cancelled without penalty (i have written to the hotel explaining my position )

    Philip last ( long standing client of booking .com

  97. Hello.
    Is it possible the citizen of Kasaxstana who lives in San Francisco, US , to travel in Mexico for tourism without of visa??

  98. Yo cancelé reserva de 2 habitaciones en Hotel Santo Domingo tomadas para el 12 de septiembre por una noche. Booking contestaque tendré crédito para ocuparla hasta 12 septiembre 2016 ya que el dinero no se devuelve, pero no me ha llegado una certificación que conste que tengo el crédito mencionado.Agradece Raquel Antonieta Montesinos

  99. I recently sent you reviews of the hotels I stayed at on mainland Europe.All reviews came back with a grade of 10 out of 10 despite my scathing remarks about one of the hotels. I now have no confidence about reading your reviews of hotels.

  100. We use frequently and are very pleased with your service. However Iwould just like to draw yor attention to a detail on your Dornoch Scotland site. The distance from Dornoch to Nairn for example is approximately 60 miles and not what you are quoting which is as the crow flies and not by road. HHope this is helpful
    ul there are some others also which need the mileage changed to give you an idea of distance Inverness is approximately 45 miles from Dornoch. This could cause great confusion to overseas visitors.
    Maureen Brennan


  101. Ref booking number 432089209 .
    Thank you so much for arranging the cancellation of this booking.I am very
    grateful for the time and effort you put in.
    I have now booked another holiday with booking,com
    many thanks

  102. Booked a hotel room in Gatlinburg, Tenn, at Quality Inn Creekside the worst hotel I ever stayed in torn curtains,bathroom doors that wouldn’t close all the way,bathroom sink that leaked all over the place ,burn holes in our bed spreads, soiled carpets we were afraid to take our shoes off.bathroom doors rotten at the bottom and just painted over. Needless to say I will not be staying there again or using your services again. Just because you want a discount doesn’t mean you have to stay in trash.

  103. I have used you service several times. Lately when I book a potential room and then cancel I still get charged. What’s up with this. twice this month alone. Kehoe House in Savanah was cancelled in Aug charged I nite stay anyway. Cancelled Ramada Inn in Anehiem charged anyway. I have filed two complaints with my cc company. Get your act together people

  104. We called your office for a recent problem. We received the best service during our conversation with your representative and our problem was solved. We will continue to use your service for booking our future hotel reservations.

  105. This is the letter I sent to Casa Masaniela
    Hello Fulvia Irace.
    Thanks for your letter, but it was a great surprise to me.
    1. On the 2nd of October I was informed that €212 were taken by HOUSE TRAVELLING S.R.L. from my credit card Visa. At first I couldn’t understand what HOUSE TRAVELLING S.R.L. meant, but then I got your letter and realized it was connected with Casa Masaniello.

    2. First of all I can’t understand why the amount is €212 and not €180 as it was mentioned in site. Secondly, it was said that there was FREE cancellation. I am sending you the letter from Casa Masaniello

    Номер бронирования: 990584175
    PIN-код: 6548
    Спасибо, Irina! Ваше бронирование подтверждено.

    Casa Masaniello in centro

    Via Banchi Nuovi, 8, Naples Historical Centre, Napoli, 80134, Италия – Показать маршрут проезда

    Телефон: +393428703162

    Ваше бронирование 4 ночи, 1 апартаменты Изменить

    Регистрация заезда суббота, 5 декабря 2015 (с 14:00)
    Регистрация отъезда среда, 9 декабря 2015 (до 10:00)
    Апартаменты-студио € 163,64
    НДС в размере 10 % входит в стоимость. € 16,36
    Цена € 180

    3. I haven’t got any Voucher House Travelling for the payment as it was said in your e-mail yet.

    4. In case the amount €212 is not returned to my credit card account I’ll have to cancel my reservation in Casa Masaniello and apply the Court.

    Best Regards
    Irina Ivanova

  106. I sent an e-mail last Sunday asking for the £65 refund which I was told to do from Old Churches House receptionist. They said that had not received any notification from yourselves about my cancellation of one room for last Saturday night even although I had previously received an e-mail from yourselves to say you had contacted them about this. Could you please sort this out for me and send me my cheque for £65.

    Sandra J Gray

  107. I booked 2 hotels through you when I went to Portugal in Oct. I just received my credit card bill and I have a charge from for $65.71. What is this charge for.

    Thank you.

  108. my check is in the mail It is Christmas week, For heaven sake. And I am very displeased with your accounting abilities. I have been waiting months for you to recognize that I sent my modum back. You sure are fast to stop my serves. But not to understand that I sent my modem back. And that I will not pay to turn on my serves that should not have been stop in the first place……I am very upset with you all, and what are you going to do about it ?

  109. dear sirs,
    i want to stay in Panorama hotel bur dubai and i saw the price of 361€ for 8 nihts for a single person.i want to know some more and please send me the infoto my email: 1.Please tell me if the bath linen costs extra on to the price and how mutch? 2 Do the hotel offers a free water bottle daily as hotel used to do in Dubai?3.Are there tea and coffe also a kettle in the room? many thanks.ELENI”

  110. hi again. Price for 8 nights stay to Panorama bur dubai is 361€.Is that a total price or i have to pay some extra fees and how mutch?many thanks ELENI

  111. Hi! I am a partner of booking and I am from China.I had registered at booking for many times because I want upload my family inn ‘s information to your company’s website. The good news is that the paper contract already sent form Netherlands from one month ago but the bad one is I am still waiting for the mail so I have no idea what’s going on? Actually I already tell the Chinese booking ‘s stuffs my story bur nobody gave me one call so I really confused, this is why I sent the mail to booking, my Chinese cellphone number is 8615274868761 and my emai, please give me a answer back as possible as quickly, thanks!

  112. I want to send you an email regarding my holiday Booking Reference:452809832. please give me an email address to send it to, Thank you

  113. I had a booking to camera guesthouse Belfast confirmed yesterday. Booking number 921.715.520. I have missed a letter out of my email address I gave on my booking. Could you please send confirmation of booking to email address above please.

  114. Hi’ I’m not happy about my bookings. Following your facebook book link it automatically changed my booking number. My Facebook Name is Sandza and it made another booking with this booking. I contacted the hotel and they told me that I now have 3 bookings for the same date. I cancelled the first booking for the 3 bedroom apartment because 2 of the guests will be registering at the university on those dates. I sent an email about that and there was no response. The hotel said you must contact them regarding the bookings because now it appears that I have three bookings of the same date. Please respond as soon as possible cause my bp is now shooting very high.

  115. Ive always liked but my recent experience has been horrible. I have not received reservations though my text. I made another reservation and ended up with two. I tried to work this out with a customer service agent and she was very rude. She kept aksing for information, I did not have and would not try to problems solve any other ways. She refused to let me speak with a supervisor to see what else I could do. I still have two reservations for the same night and no one will help me.

  116. I booked a Comfort Inn & Suites in Pottstown, Pennsylvania and I was forced to cancel my booking which I had made through I did this within 4 days of the booking and received a cancellation confirmation but the Comfort Inn went ahead and charged me for the booking. I contacted the Comfort Inn twice and was put on messaging service and have had no response. I attempted to twice contact and was cut off once and had such a poor line it cut out. I will now be forced to enter a dispute resolution process through Visa since the transaction is recent and documented. Not a happy experience.

  117. I hate your process for canceling a reservation. You will be the last group I ever,in the future, consider when booking again.
    Willetta (Kiti) Ward

  118. I made a booking through you at the Savoy Hotel, Miami Beach
    No. 489866398 made 28/8/2015 to stay 2 days from 24/1/2016
    I had your confirmation and a reminder.
    When we arrived, they had no record whatsoever.

  119. I was a bit concerned about the reliability of information on your site after I received notification of an accommodation deal supposedly in Wellington NZ which was actually in Picton – a 3 and a half hour ferry sailing away.

  120. Please contact me regarding our recent stay at Alto Colina apartments Albuferia. All facilities are closed and this hotel is undergoing an extensive maintenance programme which we were not advised off. We had to spend over 175 euros in taxi fares accessing facilities – supermarket and restaurants and we require a full refund of these costs. I have photographic evidence should you require it.

  121. I sent an email yesterday asking for confirmation of my booking for galtreslodgehotel,York.the dates are from 24th march -29th march. Not happy that no one has replied to my email.

  122. I’ve been charged for a no show.
    I was there as specified and the hotel was shut. I was disappointed and angry and had to find another hotel, the Kyriad La Fleche, for the night. That hotel has no restaurant so had to use another if your hotels, Henri VI , nearby to eat. All very upsetting. Now you charge me. U trust that you will refund any monies that have been taken and ask the Boule to make amends. The only light came from a Deco shop next door but ine

  123. I called Customer Service twice today. Once during the afternoon and just now – tonight. All I receive are recorded messages. I really need to speak to someone. If I am unable to speak to a person, I will have to cancel my reservations. This is my first time using This will be my last.

  124. I have booked to day St. Petersburg hotel for double room for 2 persons from June 24 to June 27th 2016. Unfortunately there were mistakes to be corrected but I am unable to contact you. Could you kindly cancel the booking so that I can make a new booking. Many thanks Malaki Owili

  125. We had a horrific stay at the Hilton in Mystic Connecticut. We would like a complete refund for our experience and treatment at this hotel I have already filed complaints with Hilton customer service and the better business bureau. After a hour and half delay with checkin and then upon finally getting our room only to find it was never cleaned. They upgraded us to the commodore suite but then when we were out for the evening someone entered our room and locked us out of the 2nd half of the suite with 90% of our belongings in there.. The desk personal’s customer service was horrible with no sympathy for our issues , they were rude and completely unprofessional.. The best they gave us was a $100 off for the weekend?? Totally unsatisfactory

  126. Hello I reserved 2 nights from July 15th – 17th @ comfort inn suites in Chichago Magnificent mile this morning and I did not received an email confirmation. I only want to reserve @ this time. I do not want this charge to my credit card. Can you send me a confirmation

  127. Very, very, very bad. All I want is a receipt for my trip from February 25-29. My booking number is 81633839. I was never given a pin code. I called earlier this evening and was told by Yuri that the hotel would send me receipt. Which is a bold faced lie as the hotel will not issue a receipt when a booking service is utilized. I DEMAND that a receipt be sent to me by March 3 at 10:00 a.m. for the Park Plaza Lodge Motel in Los Angeles, CA.

  128. You all are a terrible company. I will not do business with this organization again and will let the hotels where I do repeat business about how you treat people.

  129. My wife and I recently used your service to reserve a couple motels in our travels throughout Florida. Both times at two different motels we didn’t get the rooms with the amenities as booked. In both instances was told we would have to pay extra to get what we thought we had already booked for. We were told by both places they could not change anything seeing we went through you and that you made the mistakes and from now on was better to just call directly to their motels and make reservations with them. One was a Days Inn in Port Richey the other Motel 6 in Cocoa Beach. By the way we wouldn’t recommend either of these places to stay to anyone!!!!!!! We eventually stayed in several different hotels throughout the month of February and made our reservations ourselves and had better luck. My wife contacted your customer service dept. directly when we were at the Motel 6 and the gentleman tried very hard to get what we had reserved but couldn’t get any where with their staff. We ended up leaving both places earlier than what we had reserved for due to we didn’t get what we had paid for!!!! You cost us extra time and money and won’t use your service ever again.

  130. I made a mistake with hotel dates, very anxious about it.
    Call and to my surprise a very pleasant lady help me. Thank you

  131. Hi there

    I made an incorrect booking thought that the rate reflected was for 3 nights but was for 1 night! Ref no 7E080C2. Please could this booking be cancelled . Apologies for the inconvenience. Thx

  132. First week of Feb stayed at Gallery Condo, beautiful place with lovely pool on top of 9th floor. Unfortunately the room was filthy and yet we had to pay THB800 to have the place cleaned once we left. We should have been charged THB6,200 but now I see my Bank A/C has been charged THB8,900. We received am e-mail during our stay stating if we wanted to pay cash we could and the original money would be credited back into our A/C. We did this and an Agent came to the room, where we paid him THB6,200 in cash, getting a receipt. Just as well we did as we have heard nothing from Could somebody please get in touch with me urgently.

  133. Hello, My 3 friends and I stayed at The Thai Diamond Land Hotel in Kaeng Kranchan Thailand for 5 nights from Sunday March 21st to Friday March 24th. Booked via
    I am afraid due to myself being very sick and wanting to leave to attend Hospital in Hua Hin, we unfortunately left this hotel without paying our bill. I am sure I have caused the staff at the hotel a considerable amount of stress, and for that I would like to apologies. I will return home to the UK on Monday April 4th and I would be very happy to settle this outstanding bill on my return. Could you in the meantime contact this hotel and assure them of my intentions. I am very upset as I have never done anything like this before, and I look forward to your reply. Stephen

  134. I made a reservation earlier in March for the Days Inn at Graceland in Memphis. My husband also made a reservation. I have repeatedly tried to cancel my reservation with no success. I asked for my confirmation to be sent to me since I could not find mine in my email. No response. I tried calling the customer service phone number. Waited for lengthy times. No answer. Emailed customer service. Provided all pertinent information. Received an email asking for the information I had already provided. Replied with the information requested. Received an email saying I had requested to reset my password. This is the second time I have used this booking site and have been disappointed each time. No more business with this site, and I better not be charged for this reservation I have tried so hard to cancel. Oh, and by the way, the site says I have no reservation, but the property shows that I do. Beware of the posted prices also. They are advertising a rate that is $20 less than the property says I will be charged.

  135. I booked through for my son and his wife and the room was charged on my card. I put the room in my sons wifes name and when they got to the hotel At a Days Inn they charged them for the room as well. I told them that they needed to give the money back to them for I proved I was charged for the room. The Days Inn did give them cash back but then my card was charged again. I cannot get anyone to talk to me from to get my money back.

  136. I do not your where your head office is. So I am sending an email letter to New York office. This letter is regarding the cancelltion of my reservation. I did not stay at the hotels but the credit chard charge request has happended. You wil have to cancel the credit card charge. Please check on the letter.

  137. Yesterday, 05. April 2016, I booked a room from 23.May to 26. May 2016 in Bed and Breakfast Scirocco, Cefalu, Sizilien, via your website. I have got no confirmation. Perhaps my E-Mail-Adress was not correct. Can you tell me if the booking came off?
    Best regards
    Monika Kramer

  138. I have used in the past and have always paid after I have stayed at the venue. This time I booked at Kiara Lodge and the cancelled this booking because I changed the dates.Both amounts were deducted off my credit card. These have not been refunded even after I have now cancelled both. Please refund these amounts to my credit card.

  139. I booked a stay at Florida days, I checked my email today and it was canceled, I never canceled it, I called the Florida days, they said canceled it and to contact them, I am having a hard time calling you they say the number is disconnected.

  140. I want to register this complaint

    When I booked my reservation at the Killyhevlin Hotel on the 10th of March 2016 I was sent an email with both myself and my husbands names
    as being booked successfully ( Total price of £107.50). I was very angry when I went to check out at the Killyhevlin Hotel on the 3rd of April that my bill
    came to (£155.00). They stated that the room was only booked for one person. They said I would have been sent another email stating this.( I never received
    an email) They said that I had made the booking through and it was not the Killyhevlin Hotel’s fault that I did not receive this email. I would never have
    booked the Killyhevlin Hotel if I had known the cost was going to be £155.00 for one night’s stay.

    Very Unhappy with both and the Killyhevlin Hotel. I would like a reply and reason for your bad management of my reservation. I would like for you to cease sending me any further emails with your ? good deals.

    Mrs C Hunter

  141. I have been trying to cancel my initial reservation with Premier Inn, London King’s Cross unsuccessfully: From April 20-26, 2016. Please cancel this reservation on my behalf and assure me that the payment will not be deducted from my credit card. I have had this nasty experience before in France and it was really distasteful and unfair.
    Can I please get your confirmation and assurance.

    Beatrice Muganda

  142. I am having one hell of a time getting in contact with u to cancel a booking..I tried by phone and on web sign..all I get is to make a booking..I want to cancel a booking NOT make another one..

  143. It clearly stated that I would be refunded if the cancellation was prior to 4/22/2016, which my reservation was. I recieved an email from booking stating that the hotel refused to refund my cancellation. Then another email stating that I needed to contact the hotel, called the hotel and was told that I needed to contact I’ve been on hold for 48 minutes and emailed, with out response. I will never ever use this service again!!!! Worst customer service I’ve recieved in years, and that is saying a lot!!!!!

  144. Im having same problem with I booked room on line to get hotel and the booking didn’t pay hotel so I pay in vacation money they don’t even know where my money went from the master card I used to book room so its like I pay twice . and Im not getting response from them after sending screen shot of booking no. and pin no. so will never use them again not good service and they still owe me money for that room not happy with them at all don’t use them.

  145. I arrived at Canova hotel, this is non refundable reservation. The amount charged on my credit card account now this hotel is going to charge me again. should explain to me about this , I’m not happy about this situation, the amount is pending on my account at the moment. What do I have to do?

  146. Hi

    We have tried to list our property in Argao, Cebu Philippines. It’s called BJs by the Sea. The website says: “You’ve submitted all the necessary info to list your property with” but we have not heard from anyone in a long time. Can you please advise me what we should do? Thanks


  147. . I am desperately trying to contact some-one re making a cancellation due to a family crisis. Does anyone have an email address at all . All I can find is contact numbers for the USA Thank you

  148. booking confirmation number 256900399
    we made a reservation for a room at the marmara hotel for the 17/05/2016
    for one night. when we received the confirmation it was for the 17 june 2016
    we do not underStand why our reservation was changed . WOULD YOU PLEASE CORRECT IT and confirm.

    We own a hotel in kobuleti namely KBC hotel and we work very much with your goodelf.

    await your news.

  149. I long registered my hotel with you but I have not received any help or heard frm you since then.I have been waiting on your supportive team this side.I am in Botswana,did not knw how to contact you.

  150. Please can you email me a duplicate copy of the booking confirmation for recent reservation 30.5.16-1.6.16.

  151. 1, having made the booking for a week at the Intercontinental in Malta departing Friday 3rd June. we were surprised at the hotel to be told that we had not chosen breakfast included when I was certain that this option on the balcony room was selected?

    2. Since I made the booking, all of your correspondence to my email is now addressed to Susan, my wife and not to me who made and paid for the booking.

    Explain please

  152. You guys are liars. I have been waiting for my refund for several months and I get a story that does not make sense. Your guys switch merchants? That does not make sense. Your excuses are terrible and very unethical. When I asked for a check refund, I was told you are based out of Europe and I see no Europe addresses.

    The reason why I need the refund is because my family was at the hotel at night and there were no reservations for us.
    What a terrible experience.

  153. I made reservations thru your website and now I am getting the run around with the hotel and I am getting really pissed because I can not get a straight answer. I need a copy of my original reservations order and how much it cost, if you can please send over to me…..

    June 17-19 at Aquarius Hotel in Laughlin

  154. I booked a 3 night stay at Clam Gulch Cabins in Clam Gulch
    Alaska, 56595 Fogaman Avenue. Not even close to what had advertised pictures of. An absolute pigsty. Shame on you. I suggest you take this cabin off your offerings. We did not spend 10 minutes there and it caused extreme inconvenience finding short notice alternative accommodations. Again, take this address off your advertising so someone else does not have to go through this experience.

  155. Hello friendly staff!!!
    i made several bookings using my own email and using my husband’s credit card but lately i decided to use his name for the last bookings and so i lost my
    account!!! I want to recover my own account because sometimes i travel by
    my own and I make the choice concerning hotels.
    Kind regards,
    Cidnea farrell

  156. i would like to make a booking in TILDI HOTEL AND RESORT in Agadir Morocco
    it is mention not refundable , could you advise me on the policy , I will loose all the amount or some amount in case of cancellation . what is the date frame of cancellation .
    looking to forward your answer as soon as possible

    thank you

  157. I had the worst experience ever. is not reliable, accessible when you experience problems and they charge a cancellation fee that is the same as the accommodation. This is madnessI tried to cancel my booking with no success. I decided to go to the hotel and I was told that I arrived too early and should come back after 5 hours. Where was I suppose to go with two small children ages 2 and 3? I went to another hotel and they could accommodate me. I tried again to cancel my booking but it was again unsuccessful. Later I received a bank notification that they tried to charge me and take money from my account. Luckily I did not had enough funds in my account. What if they will take money at a later stage? What can I do?
    Very disappointed. Will never make this mistake again. They don’t even reply to your emails they send automated emails. This might even be a scam.

  158. I booked a Ramada Hotel in central
    Milton Keynes from website – details were confirmed and email confirmation received. I had great difficulty locating the hotel & the phone number given was ‘no longer listed’ eventually I asked a local person who told me the hotel had been closed since April & was now a Travel lodge. When I checked I found this to be accurate – I was in fact booked at another Ramada Hotel some miles away & was told by Travel Lodge that although have been informed of changes this keeps happening & the website has not been updated to reflect changes. When I eventually checked in 2 hours and many miles later The Ramada also said that they had repeatedly asked Booking .com to update their information. My previous experience of has been good – this has definitely made me very wary of using you – and other customers would feel
    The same – there is no excuse for inaccurate information of this nature especially 4 months after the change in hotel ownership – I look forward to hearing from you. Yours faithfully Jenny Gordon –

  159. Ref. booking number 426657552 radioson lie Maputo.
    Recently made a number of hotel bookings with
    Just made check between booking. comand and
    noted that is ca. Eur 600,00 cheaper for the 10 days
    I booked at the radioson blue in Maputo. I realize there may be some
    Differences, but ca Eur 600 is rediculous. I request you to
    recalculate your price for the 10 days. (5/8 until 15/8)
    Look forward correction.

    • My Booking No. 1739844524 at Reavers Lodge, Queenstown on 6/1/7 to 9/1/17….My sister incorrectly booked for 2 people in the Self Contained Room & Loft. Can I please change this to 4 people to include my sons, also require a free parking space, she also forgot to tick this as well as we will be hiring a car during our stay. Total special price today the 24/9/16 shows $525, I have already paid $375, owing $150.00. Can you please let me know what I need to do to change the above and make payment asap. Thank you and apologise for the inconvenience. I shouldn’t have let her book it without me watching her. Thanks a Million

  160. This site booked me on the wrong night and took my money without authorization. Now I can’t even get ahold of them. I show up to a hotel I booked to find it wasn’t vacant. After talking with the desk and on the phone they don’t tell me the wrong night was booked and cancel, they direct me to another hotel and say nothing. So I was charged for a night I wasn’t there. What a scam. Glad to spread the word on these crooks

  161. To whom it may concern
    Yesterday the 27th of January I’ve booked one room for one person for the 10th of July 2017 for one night through booking .com. Hotel Ciao in Rome $ 62.00 AUD per night with breakfast , air conditioner and private bathroom. No confirmation has been received. Called the hotel, but they didn’t receive any booking yet
    Will you please let me know what’s happening ? Is the room booked ?
    Best regards..

    • Today Monday, March 27, I had the pleasure to speaking with a customer service employee name Bryan Evans. It was a pleasure speaking with him. In today world, its not often people go the extra mile.
      Bryant answered my question and confirmed my reservation with the hotel.
      This act of kindness was very important to me because the hotel employee said the didn’t have my reservation for my up coming business trip. Bryant contacted the hotel and resolve the problem.
      Thank you for your excellent service.
      Pamela Russell

  162. Excellent! A little wait time for a customer service representative but they made it simple! Thanks!
    Paul Vogel

  163. I have booked quite a lot of holidays with you, but for some reason you are now sending everything in Spanish.
    Can you please change something so everything is in English when you send bookings

    Thank you

  164. Thank you so much for fixing the problem I had with the date of my reservation (through my fault only) I will use from now on!! I appreciated the wonderful service you have given us! GREAT JOB!!!!\

  165. The hotel I booked with had no room and phoned me to ask me to cancel the booking but the policy is no refunds full payment upfront so now I’m £115 down and cant get a room for bank holiday until the hotel refund my deposit which takes up to 5 days. my bank holiday is going to be ruined because the information on the site was incorrect and I cannot contact anyone direct about this. unhappy

  166. I booked Ainsley Court B&B at Scarborough via Booking .com. I booked from 28February till 7th April 17 . On arrival.Paul the owner seemed a very respectable man, but after a week, he completely changed his behaviour towards Me, hr was interrogating me, bullying me, sending me poison pen letters, hurling abuse at me, calling me names and to top it all, he was entering my room while I was out, he was going through all my Bank Papers, my Private/Personal Paperwork, hr stole £500 from my Bank Account, the Bank contacted me as soon. As the theft turned up on my account, and invited me to go to the Bank to discuss this Theft, they knew immediately it was Paul, owner of the Ainsley Court Guest House, so they contacted the Police on my behalf, the Police are investigating him, the Bank have refunded me my stolen money, but Paul as also stolen a further £140 from !me, as I walked out one week before the money I had PSID up to was due, instead of leaving on April 7th due to his cruelty, I left on Friday, 31st March. I asked him for my refund, he refused to give it Mr back, I have reported this next theft to to the Police, they have set up a GBH Charge upon him, plus a Theft Charge upon him, so he is to appear in front of a Judge at Scarborough Magistrates Court next week. They have asked me to ask you to remove his licence and to close his Bed and Breakfast down immediately, as he as a Criminal Record and an unfit person to to run such an establishment, they are very concerned as Paul is capable of murder and even further thefts from his Guests.

  167. I requested sms link sent to my phone but I put in the wrong mobile number. will this be a security risk because of my cc details & info?

  168. booking ref1850.948.710 pn code 1802
    terrible experiance at this “guest house” will not book through booking .com again

  169. 14/5/17 I made a booking at Casa Cueva Muntasal in Monachil near Granada. What a total disaster. The pictures are totaly misleading. The property are up a very very steep hill and it is not mentioned anywear. The room and bathroom does not look anything like the pictures. The linen and towels were old, faded , over washed and not suitable. Everything in and out, looks rundownand the reception area especially is not clean and neat .This property looks like a badly run back packer. Does inspect properties reguarly? We have not had such a bad experience with any of our other bookings ever and will keep on using it.

  170. Bonjour,

    Suite à votre email du 10 juin 2017 adressé par Mr Ferran Tarasso concernant ma réservation n°1729004034 à l’établissement Shambala B&B du 6 au 12 juin 2017 , vous deviez me rembourser 240 euros sous 5 à 8 j ayant versé directement les 240 euros au propriétaire or je n’ai toujours pas été remboursé à ce jour. En effet suite à une non présentation marquée par l’établissement le 6 juin mais m’étant présenté plus tard le paiement avait déjà été prélevé en totalité par et seul le montant de l’annulation de 48 euros été finalement gardé par et les 240 euros restant devaient m’être remboursés sous 5 à 8j (cette somme ayant été versé directement au propriétaire à la fin de mon séjour).

    Aussi merci de faire le nécessaire pour me rembourser dés que possible.

    Dominique Manechez

  171. This was the worst experience ever! I’ve been using for years now but this is the last time! The website say very clear full breakfast included all the way and then they give me the option to pay cash , which I did and was the so wrong apparently to do that. Because I pay cash they take the full English breakfast included away and now I can’t cancel! I left Hotwire which they give me continental breakfast for that are making the website a joke and try to trick you if you pay cash! They advertise full breakfast included and then they don’t give you… so unprofessional! Then I speak to customer service, then the customer services manager Nicolas just to tell me to call the hotel and resolve with them! I will never ever ever used! I will use HOTWIRE from now on! I am so disappointed of them …and I will make sure that they will change the website ….they can’t advertise full breakfast and then don’t deliver what they promised!

  172. Hello my name is Faith cherry I have been trying for a couple of days to get assistance from customer service. We made a reservation on May the 20th Hotel in Charlotte North Carolina. The first hotel that we were given was not able to accommodate us because of the size and the situation in the room. I spoke to a representative she stated she’s truly understood and made a new reservation and guaranteed me that we would not be charged for the first reservation and that she had indeed cancelled. Now that I’m trying to call again to make another booking and to solve the problem where they have charged us for two hotels customer service either disconnects or makes a promise that they will call me right back. I’m sure that this is just the lack of communication on my part. I truly believed the customer service representative she was so genuine and kind and understood and solve the problem will someone please contact us so the charge of the second Hotel can be removed as soon as possible the charge is over $300. Thank you very much I am certain and already assured that the problem will be solved.

    • is a scam. They don’t give you any confirmation number for your reservations. They don’t give you any email for your reservations then the hotel charges your credit card. You call the hotel about your reservation and you have to go to the third party which will be and you can’t get no one to answer to cancel. My reservations was never finished online and still got charged on my credit card. Word of advice check out that email address before giving your credit card number out. I’m very sorry I looked for a better deal on a hotel on and got scammed. When I tried going back to the website I didn’t have no number to put in so I couldn’t cancel anything.

  173. I made two bookings on July 4 and each time my credit card was immediately charged EUR 1.00. Why? It is not specified anywhere that I have to pay this!

  174. I registered my property for homestay with, I was confirmed as the application is ok but I never got the go ahead from to start accepting bookings, I contacted booking .com many times by phone they allways find my application and tell me they will contact me but they never did.
    Can somebody please tell me what is the problem.

  175. Does anyone ever answer the phone at I’ve been on hold for over an hour to try to cancel a trip after my husband had a heart attack. Still no response. There must be a better way!

  176. I booked a room through and was unable to make that trip.
    So we booked a room for a place we had driven to talk about you get what you pay for what a dump. I have to go back and check who I scheduled a trip to AZ with now. ? Oh and cancel a bank card. Thanks for no help. Ease cancellations my rear. waited a half hour on the phone driving through and storm finally gave up.

  177. By circumstances we come to our hotel in Troyes not on saturday but on tuesday. Hotel says thats okay and no charge.

  178. I have booked in Primavera hostel at Barcelona on August 28 to 30, 2017 for $153. I decided to cancel it on July 26. They charged me $131. I have requested to waive the charge but declined. It was free cancellation before I booked. Can do something about
    this please?

  179. Booking, I’m not going anywhere soon, but I may be in the future. I’m 63 now and I just want to say your commercial with the kindergarden teacher and the kids is one of my favorite commercials of all time. I wish the kids could have had some more time on it.

  180. No response. I agree with the writer who said they respond when you want to make a reservation, but not when you have a question about one. I am very disappointed in at this moment as my email has gone unanswered for nearly 3 days and it was urgent.

  181. Hello:

    My confirmation # is 1296551605. 5 minutes after I booked my room, I realized I booked the incorrect date. I emailed your site and received a message that I could not change the date, and if I was permitted to cancel, I would be charged over $100 for a cancellation fee. I am very upset about this. My family and I travel a lot, business and pleasure, and I thought I’d give a try. Please consider waiving the fee, and I guarantee I will continue to use your services. Thank you. I am trying to book for August 10, not Aug 17. If you could change the date I would be most appreciative. Thank you.

  182. It was not what I expected.
    It was my mistake.

    Can you please erase my address from all your mailing
    and advertising.


  183. I had booked my first trip through – a hotel in West Virginia.
    Booking date 06/30/2017 for 3 nights, 2 adults and 1 child.
    We left one day early – I checked out, paid my bill for 2 nights – was told that I wouldn’t be charged that extra day since the cleaning crew had been in the room already (we checked out at 16:04 or so).
    Again I made sure that this would be the final bill was told yes.
    Now the credit card statement came and I discovered that I was charged another day on 07/04/2017 – that’s 2 days after we had left and paid the bill..
    What can I do?
    Daniel Contreraz

  184. I booked a room through on 8 of August to stay in Shanghai at The Longemont Shanghai hotel. However I am very disappointed from the service. At the beginning for two nights the offer was about ~1720 CNY. Immediately offers other option 1800 CNY for the similar room not refundable however with breakfast included !
    I chose the second option with a breakfast included . When I got the e-mail with confirmation of my booking I was surprise that this was NOT correct. Actually the breakfast was not in , Why in this case I was asked to change ~1700 CNY ??. Dear Booking .com What was the reason for this “trap” ? C My Confirmation number is : 2051078011

  185. Hello Mrs Francine Summa,
    We apologize for the delay of our response, and we thank you for your patience.
    We received your request to modify reservation 1513116313 at Hotel San Luca Venezia and contacted the property for you.
    Your reservation has a non-refundable rate, and according to the terms and conditions it’s not possible to change or cancel your reservation. In this case, we’ve asked the property to make an exception for you.
    As soon as we receive their response we’ll share it with you. You can always review the terms and conditions in your confirmation email or on our website.
    If you need anything else, we’re always here.
    Best wishes,

    Robert H. I contacted the hotel and they have changed the dates for me.

  186. True fact as consumers now we are lazy, and easily manipulated by miss-represented pictures mean “false advertising.” So like doe eyed cattle we click on that pleasurable icon or photo. That is exactly how has absconded with, that’s putting it politely. A customers hard earned money. Tell me why should I not be upset. Why, should I lay down and let it be stolen.

  187. So far have been on the phone with for hours, three hours so far. All they have said, “Will try to see what we can do in the morning” and hangup. “Try” being the operative word. That child like statement we’ve all heard “Maybe.”
    Now I’m just calling and waiting to speak to another and another Representative. That will more then likely hang up on me. Then they are wondering why I’m getting upset.

  188. Once again finally with another operator, I’m still sitting in the Days Inn Lobby, because I as a consumer will not let my hard earned money be taken anymore for what I paid for and receiving what they think i should settle for as a consumer. If anyone is reading this can you or do you care?

  189. As of now I’m sitting in the lobby of the Days Inn as previously stated. I’ve stated up latter and longer nights and cold chilly nights pulling tower guard in Baghdad. So my patience is there to stand my ground, because I no longer want to feel like my money is worthless. Like I’m not worthless as a person and an American Consumer.

  190. Now once more on the phone with to either get my money back, or the money apparently bamboozled out of me. Because of falsely placed pictured by one of the parties., the psychical Days Inn mislead me to believe that I was paying for and did not receive. I have a snap picture on my phone what I paid for and no one wants to give it me.

  191. I’m still on the phone, yes they explained that I picked it and it was my own fault. Tough luck lesson learned you as a customer are wrong. No more the customer is right. So we’re pushing the facts you are an idiot. Thank you, even though I’m not even staying in the room.

  192. As it stands I’m dirt and and I should be a more savvy consumer, “read.” Even if I’m not staying in the room.

  193. Even at this point I want to pay for an upgrade to another Days Inn even pay extra and still get what I want. Still no one want to help.

  194. I’m tired, and upset. Now going to sleep in my car till 8am and to ask the building manager for help. I either want to use the funds towards a room I want and pay the extra or just my money back. I don’t want to just roll over and let my money be gone. I know just feel like dirt, as if I can just walked all over and taken for mine. Lesson learned, someone might say what a dumbass. I’m just trying to stand as principle motto “The Customer Is Right.”

  195. Hi booked a room in south surrey bc this afternoon confirmation # 1400618535
    have a family emergency and had to cancel the room
    within a couple of hrs
    were charged full amount of reservation and find this unacceptable
    what is your solution

  196. I canceled my booking in Apple In (Mong kok Hong kong) within 24 hours of free cancelation but they still charged my debit card. And they told me that they will not refund my money. Please help me of this.

  197. I booked a hotel room in Hotel Panchratna, Pune, India from 22 to 24 September, 2017. Now I want to cancel booking as I cancelled the plan.
    There is no place on your web site from where I can cancel it. Please help me.

    • I have booked various accommodations in Canada on July 8,2017 and there was a sms blinked on my smartphone from my credit card co. stated that charged amount CAD 0.00. Then an hour later, a new message from credit card co. informed that my credit card was charged by Executive Stay Inc at the amount of CAD 500.
      I’ll check all my reservation lists and could not find any accommodation list namely Executive Stay Inc nor the amount of CAD 500.
      I would appreciate if you can help me verify this supplier’s name and this amount. The credit card had charged me the money last month. As far as I recalled, I reserved only the accommodation that said free cancellation and pay at the property . I wonder how this happen.
      Your explanation in this matter is appreciated

    • I have reservation at Warsaw, Poland # 1376030103. I requested to upgrade it to bigger appartment in which I am in now. I did not use above quoted reservation and I was told in reception room that I will be charged for it.

      I can not accept to be charged for service I did not receive. It was requested to change booking for bigger appartment. Please credit my visa for above quoted reservation

  198. Booked a room at the Wave Rider Resort in Myrtle Beach, SC. thru, when I arrived there I was not listed anywhere in their system. Because it was the weekend of the eclipse their were no rooms available. Then they eventually gave me a room that could have easily been in the movie “Hostel”. To sum up my experience “Horrible”.

  199. I went through for the first time. I put it on my debt. I furious because what I was told I’d be charged and what appeared on my debt statement was $50.00 more then what I agreed to. It was $50.00 more then what was on my final bill from Cambria hotels & suites ,Maple Grove , MN

    On 8/26/2017 I checked into your Hotel. I checked out on 8/27/2017
    My Bill was $142.25. I put it on my Visa Debt card.
    When I checked my Debt card you had billed me $167.25 plus an additional $25. That’s $50.00 over what I was originally quoted when I booked your Hotel on and that I agreed to.
    I would appreciate my $50.00 over charge credited back to my debt card now. No we’re on or No one told me at the hotel that you would charge or hold $50.00 extra dollars of my money above what I paid for the room.
    Sense this was a Debt card same as cash I feel this should not have happened.
    Please correct it now
    Diane Richter
    Plus you misspelled my street address

  200. They are officially fooling people and lying. After making a reservation, they sent me an email promising a $25 reward if I refer them to another friend. My friend did make a reservation through and we were supposed to receive the rewards. Guess what: it has never happened. We called them several times and each time they told us something different. At the end, they told us these cases are not handled by costumer services department and we need to send them an email! I will never use their services again! They are awful!

  201. I went to check in @ Maverick Motel, the front desk told us that there is no records of reservation for today. We showed her the copy of my Booking confirmation. She said that they did not received the records from the
    Instead she offered a room with rate of $79.00. Because of her rude attitude, we did not stay in that motel.
    I requesting you attention preventing the Motel using the execute of did not receive records from
    As the customer , I request the Booking .com to protect my right and to stop any charges from the Maverick Motel on me.
    Thank you so much for your attention.


  202. i always have my bookings sent by you as emails not ems i only have old phone can you send bookings to there are two for Nov 1st and second booking for the 6th Nov

  203. Hi,
    Why haven’t you deposited my trip rewards ? These rewards go back to 2016,and thru 2017 to present, UNPAID!? You have all of my confirmation and pin numbers, what is the problem?
    Paula Oppedisano

  204. Hi good afternoon i just want to ask what will i do last night upon booking to hotel eurotel vivaldi araneta cubao @ cause of internet problem i thought i book one but upon checking my email two confirmation i received can i cancel the other one with no charges please help thanks

  205. I made 2 bookings for Novotel in Beijing today. I received confirmation letter
    from Booking .com for first booking 11 oct. to 18 oct.. But I did not received
    a confirmation from for second booking 23 oct to 28 oct.
    Novotel, Beijing.
    5 nights 23 Oct to 28 Oct. Price was $343.00. Please send me confirmation letter.

  206. I wrote a review for The Homesteads, Main Street, Cairnryan Scotland, but it is the wrong review, I had stayed at another place with a similar name and got the two muddled up, could the review I wrote about the Homesteads please be removed, as it could have detrimental effects for their business.

    I wrote that the guest house had bunk beds, and that it sold food and wine which it does not. I would be very willing to write another review once you have informed me that the first one has been removed from the site.

    Thanking you,

  207. I have booked Hotel Majestic in Belgrade this evening for my stay
    from 23rd to 26th Oct.Have provided all the information but have
    not received sent me a confirmation of an
    old booking for Dubrovnik which I already have.
    Please send me the confirmation urgently!!!

  208. Your tel# does not work. That renders your customer service useless. I have an urgent issue and do not know how to reach you if your phone number does not work.

  209. You booked me into a motel on Friday the 15th. It was supposed to be less than five miles from the event I was to attend Saturday and Sunday. Instead it was over 40. For a disabled senior veteran that was worse than useless, St Helens Or was crow flies less than five miles or possibly by boat across the Columbia, I don’t fly like a crow and didn’t have a boat. Your booking meant an hour and a half drive. I could have commuted from Kent WA in two hours. As I say your booking was worse than useless. You need to fix your software that said less than five miles. I’ve warned my friends, fellow dog sport enthusiasts, and wil contact AARP and AAA about my personal experience with you service.

  210. Hi Team,

    I booked Baba Resort for myself per below but have yet not got the booking confirmation, booking was in my husband’s name- Neeraj Kumar:
    Check In – 29th Sep 2017
    Check Out – 1st Oct 2017
    Please help me find out if it done or not so that I can plan my travel accordingly

  211. booked 2 hotels minutes apart tried to cancel one and it said I would be charged 107.00. spoke with hotel they said to call you, and I shouldn’t be charged. Your phone number is not working

  212. I made this booking on provision that you could cancel in advance – I have gone to cancel today and received email saying I will be charged full amount. have spent ages on website trying to find a way of contacting someone but to no avail. please contact me urgently


  214. I need alot of help and yet I get no satisfaction. If I cant I will let the small business burea take care of you if I have too. I just wanted a quiet solitary time. and now I am booked wrong rooms (plural) wrong dates. please call and show me you are a good team. and put the correct number on your online number, it doesn’t exist. and that is a whole nother issue. I have an old phone, and my computer got a virus. I depend on that phone to talk too. I plan if I dont hear anythine show up for either one of them and use priceline or someone better than you

  215. I attempted to make contact with the service department after finding a cheaper price for the identical room on Trivago. I was directed to pages that did not allow me to lodge my concern and I had no success at all in finding a contact phone number in Australia.

  216. I would like to make a complaint regarding a recent holiday that I booked through the website.I reside in the UK.please can you provide an address where I can send my complaint or alternatively a telephone number to speak to an advisor regarding the complaint.

  217. I booked sept 26 27th $51.00 ramada inn niagra falls confirmed 1970818289 pin was 6619 got there 830pm was told the room was $275.00 counter was booked for oct 30- 31 why would I be there sat sept 26 I was traveling from boston to michigan ..ihave right on my phone confirmed sept 26 and 27th..had to pay$ 255.00 with aarp said you people changed the date after I confirmed it I would like a credit ..they said it happens with

  218. Someone called Duel Motel in Fayetteville, Ark., called me to confirm my arrival tonight. I had never made the reservation. They told me I had to call to cancel something I had never made. I called and talked with the “Reservation Cancellation” and someone named Porsha. She said she could not cancel unless I gave her a pin number, which I obviously did not have since I had never made the reservation. She was not very polite and refused to let me talk with her supervisor. If shew was following your policy, you need to change it. I then called back and talked with “Other Than Make or Cancel Reservations” and got Alicia who was exceptionally nice and cancelled the reservation. Obviously I am totally turned off with my experience with Porsha. Am wondering whether she was in on my credit card heist which my Master Card caught. The reservation had my old stolen credit card number, my home address and my telephone number but not my email address.

  219. I am very upset that I can’t change/cancel my reservation with


    so will have to play devils advocate and keep changing the date if I can. the hotel can’t help me because made the reservation thru

    will not recommend the site for anyone else.

  220. I’m having a hard time to finish my booking. I’m on the last step but I’m getting an error message.
    The booking I wanted to get a confirmation for, is the room located at Kiwi International-Queen Street. I have given all my information.

  221. ן cancelled ahotel room in israel in tveria and you charged me 3000 shekels for canceling this i am asking you to refund my money waiting for your reply

  222. My name is Vivian Sze, have been your genuine and loyal customer for many years. I am so disappointed that when I wanted to cancel my booking with Short Stay Apartment Melbroune this morning for my booking commencing on 28/11, I were told that I had to pay the total price for my booking. Please help to negotiate with the hotel and waive the cancellation fee as much as possible.

  223. I look forward to your prompt and favorable reply, million thanks.

    As my booking will only commence on 28/11, I thought I have the right to cancel it today on 29/11.

  224. Hi. Just want to let you know that Cambria Pines Lodge REQUIRES a $100 refundable “incidentals” deposit, Yet NOWHERE in my confirmation email do you mention this. A guest can either have them put a $100 hold on their credit card, which stays there about 3 days, or the guest can give them $100, which they put in an envelope with your name and room number, give the guest a “claim ticket”, and give the money back the next day at checkout(or at least that has always been the case when I have stayed there, and was the
    case when I stayed there in December 2016). SHOULD DEFINITELY inform guests of this with ANY hotel that does this! I happen to know this about Cambria Pines Lodge because I have stayed there many times before, but I am QUITE SURE hotel guests who book with you would also want this information on their email confirmation, and not to have the nasty surprise of finding out about it when they get to the hotel(even it it is refundable)! As far as am concerned, not giving guests such an important piece of information is NEGLIGENT AND INCOMPETENT!

    OBVIOUSLY from reading many of the above reviews, you do NOT GIVE A DAMN ABOUT CUSTOMER SERVICE, but thought I’d share my opinion so other guests could be informed, and maybe avoid UNNECESSARY SURPRISES that does NOT BOTHER TO INFORM THEM ABOUT!!!!

  225. None of your numbers are in operation.

    Status on my account – Moyeni lodge – Id 2751999 – Closed/ Not bookable
    I have been trying to go live on your system for over a week now.
    Send messages in my inbox and always a standard answer

    “We have forwarded your message to a specialist on this topic. They generally respond within 2 days. Nothing else is needed from you in the meantime ”

    I got If you read the messages i have sent the pinpoint information needed for the location of the property. as i incorrectly gave my bussiness address instead of the lodge address.

    Will someone out there kindly assist me please !! I would like to go live as soon as possible

  226. I am trying to establish if I have booked a hotel in Hanover on Monday 11th December, through your website. Can you help please.

  227. I just arrived at my hotel and they don’t have my reservation. I also asked for a pet friendly hotel. It was listed under you as accepting pets. They don’t take pets so after driving 9 hours I need to look for a hotel with pets. I better not be charged!!!
    Now I hope the hotel I booked for tomorrow has my reservation and takes pets.

  228. please i need my booking confirmation due not recieved from you .
    i had my booking at sea san siro apartment milan .all is done .
    but not recieve the confirmation to my email.

  229. None of the telephone numbers work I been asking for my refund in the hotel I booked with you and haven’t hear anything yet since Saturday obviously you guys need a better customer service because honestly I will not recommend any person either this website to book or your company. completely disappointed

  230. I have cancelled 2 accom bookings in the last week and was wondering when would I be refunded the $105.00 and the $209.00 that has been taken from my credit card?

  231. Dear Sir/Madam, I have reserved Condo Martin in Puerto Vallarta, mx from 9 March to 26 March 2018, Confirmation number 1185993597. My sister and brother are in PV for 6 months every year and I ask them to verify the condo at the address that I have but they cannot find the condo. I am starting to be very nervous and I would like to know if you could give me more information on the reservation that I made or if you are sure that they exist before putting on your site.
    thank you in advance.
    Paulette Fournier

  232. My booking number was 1224139525
    we booked a hotel Hampton Inn in Pittsburgh Waterfront for 10/25/2017 -10/28/2017. You told us to send you the hotel’s invoice for the refund $34.20 USD.
    When we came they couldn’t find your reservation for us and they charged us
    $463.98. At least they gave us the room.
    I tried to forward you their invoice but your e-mail you gave us had failed.
    What is your correct e-mail so I can forward you this invoice.
    Thank you.
    Hope to hear from you.



  233. November 10, we booked Aaron Hotel in Nha Trang as 4 *. January 14, you told us that the hotel has lowered the star rating to 3. In this regard, it happened? We are very unhappy, as we planned to live in a 4 * hotel and booked in advance. acceptable for us the price of hotels 4 * already is missing. As compensation for the inconvenience, we ask the hotel to provide us with a room category above.

  234. I attempted to book The Line Hotel in Los Angeles last night from 3/27 to 3/29, but received no confirmation. How do I know if the request went through?

  235. Hi: I have a question on my booking for the Nashville Airport Inn and Suites. My name is Kim Gelao. I have it for the 18th of March until the 25th of March and wanted to know if I could change the check i date to March 17th instead.
    Also how close is this hotel to downtown Nashville
    Please get back to me soon. Thanks: Kim

  236. I booked a room for my husband at Travelogue El Segundo, LAX but when he arrived they had no reservation for him in their computer. After a long wait and considerable problems they eventually gave him a room, but the invoice shows a much higher price than he should have paid. Now we have to wait to see how much his credit card will be debited. I am hoping there will be no further problems as this was all very unexpected and inconvenient.

  237. I have used Bookingcom in the past and have never had any problems. I will not use them ever again. Apparently they do not do a check on places they recommend. I made reservations for July 12th through the 17th. in Nashville at Extended Stay America.. They ask for my credit card to hold the reservation which is normal. Then you pay when you check in. Also you usually have a time period in which you can cancel. Well here is what happened. the dinged my credit card for the full amount right away causing my account to over draw. then the notified me that I cannot cancel at any time for anything and my over $500 would be kept by them. So if for some unforeseen reason we cannot keep this we will loose over $500. Looks like we are hooked and hooked good. You need to know this so it does not happen to anyone else. Reservation # 1070347700 with Extended Stay America in Nashville TN. My only hope is that we will be able to go and use this with no problems.

  238. As I see from the posted comments, you do not do what you claim. I’m more than disappointed. While I don’t wish to cancel my reservation for Derry, Ireland, 1005084885 I’m disappointed in the misinformation you gave when after I booked, you then told me it was nonrefundable. I’ve made many reservations where cancellations are possible, and have, in fact, moved, reservation dates without financial consequences. I’ve decided you can’t be trusted. I’ll so inform my 13,000 social media followers.

  239. Back in December I received a promotion from stating that if I make a reservation before end of the year in 2017 for more than $250, was going to refund me $80. I spent more than that amount before end of the year thru For 2 months the customer service keep asking me to enter my credit card info to credit my card. The card info was entered 2 months ago and still they are not crediting my account. Almost every day I am questioning the faith of the refund and I keep getting the same exact answer. I believe this not to refund. I am going to find the headquarters’s address and complain I may have a better luck that way.

  240. We have been in Hawaii for five weeks. The property we’ve been staying is called “Cozy Corner” at Obama Hale. The experience for a whole month has been HORRID.
    The owner named Editha, has tried to charge us for the Check out day. There’s ants and cock roaches everywhere. Everyone who stayed in her five locations had similar or worse situations. We were told by others on our second night that Editha is a Pirate and that is putting it mildly . It is bad for your company to sponsor this woman.

  241. awful when trying to cancel a booking still no answer from you & we leave soon. Have emailed 3 times now

  242. Dear Sirs or Madams,
    I am writing this email to show that I am so surprised and disappointed when McCormick Place Guest House informed me that legal action in the Circuit Court of Cook County has been filed for my unpaid balance to their establishment.
    I would like to present the case as follows: I booked their hotel room (reservation number 1997579976) for my stay in Chicago from 26th March 2018 – 1st April 2018. I made the reservation on December 7th and decided to cancel it right after 1 minute. Unfortunately, it was among my first times to use service and I did not recognize that reservation was a non-refundable booking. That I did not see such information is not a good argument, however I still feel unfair because of the following reasons:
    – 1. The warning showing that my reservation is a non-refundable booking information was totally not provided BEFORE my reservation was made.
    – 2. Recently, I have checked the rooms at the McCormick Place Guest House and found that the room I canceled was full and the hotel bears no loss from my room cancellation.
    – 3. I used my visa debit card to book the room and actually the balance at that time was not enough for paying my stay. I canceled the booking right before the hotel check my account balance. How could they charge me for the cancelation before they checked my account to confirm the reservation in advance. (According to a bank policy, is I do not have enough money in my account, I cannot perform a transaction with payment higher than my account balance. If I am not eligible for a service, why do I have to pay for the cancelation?)
    I have tried to contact either or the hotel twice, but I received no reply.
    I would like you to contact McCormick Place Guest House to ask them cancel their sue and their unfair requirement.
    I look forward to your response.
    Best regards
    Nguyen Hong Anh

  243. Hi
    I booked the wrong hotel by complete mistake and cancelled within couple of minutes as soon as I realised when I saw the booking confirmation email. I now discover I appear to have a cancelation charge. could someone please contact me to discuss this please Roger

  244. Requesting Full Refund from Pearl Bay Hotel Apartments for 19th-26th July as was NOT aware that need to Fly into another Island. Thought we were going to !!
    Mykono s mainland

  245. There is no more Money!! And I do wanted to visit Greece n real Food..
    And hope you can see it in it Heart to refund cost please?
    Thank you

  246. I was just hung up on by one of your representatives, who was at a center in Berlin, and refused to allow me to speak to her supervisor because she did not understand my problem or did not want to take the time to handle it. When I continued to try to discuss the e-mail I received she cut me off and the line went dead. If this problem does not get resolved I guarantee, I will not book anything with in the future.

  247. i like your help please i wich to cancel a booking to ashdale guest house landudno ll30 2ul for monday 4 june friday 8 my name is vivienne green

  248. Please unsunscribe me. Just because I looked on your ridicoulous web site does not mean I want your emails in my in box. Please get me off your list NOW. I will NEVER USE YOUR SITE AGAIN BECUASE OF THIS. YOU HIDE YOUR UNSUBSCRIUBE BUTTON WITH IS UNCONTIONABLE, I SHOULD BE ABLE TO CONTRO WHAT AND WHO I HEAR FORM IN MY EMAIL YOU PEOPLE ARE HORRIBLE.

  249. Good afternoon,
    I want to report a horrible hotel experience that was booked though your site. I don’t expect you to do anything about it but I would like to report the hotel. Please let me know where I can contact

  250. I recently cancelled a booking with Arbelour Court, East Melbourne, Australia. The booking had been made through you.

    Prior to this the management of Arbelour Court had charged my credit card with the total cost of accommodation. This was over a month ago and the amount has not been refunded.

    Since Arbelour Courth has no website and is not in the telephone directory, could you possibly pass the message to them that I would appreciate my money back. Thank you

  251. These people give you the run around. I have been trying to cancel a reservation. It is a joke. They said my pin doesn’t match my reservation number. I wrote to customer service and they never replied, and I called three times with no satisfaction. Don’t use them!! Warn your friends. I have another reservation with them for $453.00 that I got the email so that one I can cancel and rebook with someone else who gives better customer service. They suck,.

  252. I am in disbelief that you would make a reservation and take money from my account equal to the room charge for cancellation. The hotel could not accept my reservation without my signature and were never paid. You have kept my money without providing me any services. The hotel has no record of my reservation or once again any payment. Unacceptable. Charging someone for a reservation you could not provide is dishonest. I expect a full refund and do not know why you believe you are entitled for any payment from me.

  253. How far in advance can you book. I’m trying to book hotel in Belfast in May and it only lets me reserve didn’t ask my details


  254. Hi , I made this morning a reservation for the hotel T’Land Van Bornem , in Bornem
    on the name Anouche Van Den Heuvel , for 24th of April

  255. Hi , I didn’t receive any confirmation about my booking this morning !
    Is this not registrated please ?

  256. I made 3 bookings (no prepayment required) with Hotel Londres Saint Honore Paris few weeks ago. However, I just received SMS and Emails on last Friday night about the hotel not able to process my credit card and requested me to re-input the credit card information. The message looks like a spam. So I called to clarify and requested to extend the time to re-enter the credit card info (I don’t think there’s typo or wrong info with my provided credit card info.). Your staff promised to informed the hotel and extend the time to re-enter the info till Monday. However, all my bookings were cancelled by the hotel on Sat! I am very disappointed with this cause I have spent a lot of time to wait at the line and discussed with the customer service, if the arrangement could not be made, I supposed I would be informed instead of being cancelled without notice. Besides, I would like to compliant the hotel too, very poor service, not response to my previous queries at all and I think they didn’t handle my credit card process properly since I have no problem with other hotels’ bookings using the same credit card.

    I have been using for many years and have recommended to many of my friends since I thought the service was good. However, this time is very disappointed!

  257. I made 3 bookings (no prepayment required) with Hotel Londres Saint Honore Paris few weeks ago. However, I received SMS and Emails on last Friday night about the hotel not able to process my credit card and requested me to re-input the credit card information. The message looks like a spam. So I called to clarify and requested to extend the time to re-enter the credit card info (I don’t think there’s typo or wrong info with my provided credit card info.). Your staff promised to informed the hotel and extend the time to re-enter the info till Monday. However, all my bookings were cancelled by the hotel on Saturday! I am very disappointed with this cause I have spent a lot of time to wait at the line and discussed with the customer service, if the arrangement could not be made, I supposed I would be informed instead of being cancelled without notice. Besides, I would like to compliant the hotel too, very poor service, not response to my previous queries at all and I think they didn’t handle my credit card process properly since I have no problem with other hotels’ booking using the same credit card.

    I have been using for many years and recommended it to many of my friends since I thought the service of good. However, this time is very disappointed!!!

  258. Need help with a confirmed booking in Moscow.the hotel is asking for credit card details but we cannot go into the booking to manage this.
    Please advise how to do this
    Thank you

  259. Hi, I don’t have a coment, I have a request. I booked hotel Zenitude en Lourdes Fr. for august 20th to the 22nd with you. But I need to change dates from 21st to the 24th for 3 nights. I have no way to contact directly
    to the hotel because I am in Peru. The booking number is1765839501, Please let me know.Thanks.

  260. Worst Booking experience ever, your company left me “out to dry” in a foreign country in a dangerous situation. Reservation screwed up twice, and customer service the worst. In 35 years of Business travel have never been this upset.

    The statement below is false advertising, Horrible experience and customer service only added fuel to the fire.

    Mario Signorello

    We’re always here to help you with any questions that come up – through a variety of communication channels. Follow the steps below to get the answers you need.

  261. I have never had such a hard time to cancel a reservation. It is almost a scam it is made so difficult. My email that promised to make it easy should I want to cancel for free continued to reroute me in circles so that the same official website was brought up and no contact number was in evidence anywhere. I am tempted to report this site because I had to research so hard to find a number where I could cancel my reservation before my ‘free time’ option expired. I will not use your service again.

  262. Hi

    Last week I booked a room for 3 days at Ibis Paris La Defense Centre from 30 July to 2 August but did not get confirmation of my booking via I called the hotel who confirmed my booking but suggested I contact you and hence my e-mail. According to the hotel my reservation number is 1752986469 and code 363. Please send my confirmation of my booking asap so that I can start arranging for my travel visa asap.

  263. Good evening,
    I had a booking for Saturday the 5th of May at ‘Ebus Great one bedroom apartment, Portsmouth, Cross Street, PO1 3GJ’ but the booking was double booked. I was offered to switch days however that would not work as i needed the saturday. I got a text from the owner and they said they would contact for the refund however have not heard anything back since and i need the refund asap as i have had to pay more for another place to stay which has made me short for cash this month, please can you get back to me as soon as possible,

    kind regard,
    Charlie Newell

  264. Recently I had been to Ooty, India and booked one junior suite from 13.5.2018 to 17.5.2018 at La Flora Amberly Resort, Ooty. The booking had been made through you. Due to some medical emergency, I left Ooty one day before i.e. on 16.5.2018 at 9.00 AM. Although, I have deposited entire amount in cash at Resort’s reception. I shall be gratefull if you kindly remit me the amount I have paid in excess for one day. The booking was made in my wife’s name Mrs Madhuri Chatterjee.

  265. You keep sending me prices which are way over a 100 USD, yet there’s no
    way to contact you by e-mail to let you know that my drawing line is less than
    a 100 USD. So what do we do? What about your e-mail address?
    Alex Jenin

  266. I was robbed big time by booking .Com I could have got what I got from you for half of what I paid.


  267. I made a booking in feb last year. your website was very awkward. Then you started sending me marketing emails which I didn’t ask for, and it took three emails to get those stopped.
    then this may you send me a marketing mailing. When trying to find out why you keep replying to the email address you said you’d desubscribed last march and which I told your four times once again not to reply to, and it took six other emails four requests to complain before you finally desubscribed me from all marketings.
    but you still haven’t replied to my complaints or explained why you said I was dessubcribed last year when I clearly wasn’t, or why I was sent a marketing post I didn’t ask for. You are utterly useless and I will never use your site again, and Ive had to write to the information commission office to see if they can get you to reply! worst customer service ever!

  268. This is the second time that i have had problems with I had a family arrive at my establishment last night with proof from to a booking with me for the night and I knew absolutely nothing about this booking.
    Please contact me to produce proof of my acceptance of their

  269. I have tried to contact your British number told leave message have awaiting response
    Rang another number contacted somebody who asked me to wait music for ages rang another number in Thailand could not help me
    Sent an email awaiting a response
    Customer service ther is none

  270. During June I am and have been booking accommodation EVERY DAY. Not happy about the fact that the suggested form of contacting do not seem to work. Jus sent 2 messages which when sent, informed me that they had failed to send and to please try some other method.
    MY REALLY BIG PROBLEM IS that I usually pay when leaving and use my travel card. Today for one booking the one night cost was withdrawn almost immediately from my Australian credit card (I am in Spain) which incurs a $44 international transaction fee. So I am confused by this inconsistency. And upset for the extra cost.

  271. Was charged additional $20.00 for my room. Was not itemized on my reservation.. Tried to call customer service to correct and waited on hold for 20 minutes. Will never use again, and will not recommend to friends or family.

  272. Hi I am a property rental owner and need to get ahold of someone to disable the last minute booking feature on my account as my phone does not work in the country I am in. How can I do this? Can we email??
    Susanne ( very frustrating)

  273. I review our stay at Lakeview Motel Chesterfield Mi.I would like to revive my comments .After talking to the manager our out come had changed.He was very curtidous on the phone.explained the situation .the suite we had was very nice an updated.yes I would stay again

  274. I booked a motel June 29th -30th Wallkill Inn & Suites Middletown NY well it was the worst place I have ever stayed it was filthy wasn’t vacummed shower had to be washed before I could take a shower we got there later than 4:30 and refrig and microwave wasn’t in room yet she looked and she brought it down as soon as she could she was nice but I think I deserve a partial refund It smelled so bad like they were covering up cat spray or dog feces smell when we checked out she said it was being closed down in July I’m requesting some money back as it was a dumpy place reviews are way off and picture are all wrong looks nothing like it shows on website we even checked for bedbugs that’s how bad it was but we already committed to this place and we didn’t have time to look for another place with 2 children one handicapped in a wheelchair coming from NH was a very long trip

  275. Dear sirs
    My friend and I recently went to France for a holiday. One of the type of accommodation which you recommend called esprit de famille was to be used by us.

    When we did arrive the place was closed up, nobody to greet us and even the cat was waiting to get in. We were obliged then to search for another place to stay at extra cost.
    We are very annoyed at being treated this way.and to add insult to injury this place had tha audaciy to charge the credit card with £104.19 plus £3.07 transaction fee on 15th. June.
    This requires compensation from either yourselves or from this accommodation.
    I am sorry to say that we are very disappointed that you recommend this accommodation on your web site which we have to think twice before using it again.
    We tried to ring the phone number but to no avail. At the previous hotel they even rang us to find out where we were which was something this accommodation did not do.
    For good relations i suggest that you think about recompense.

    Paula Lohmeier

  276. Hi

    I booked accommodation thru at Brae House Bed and Breakfast for August 4th and 5th.The accommodation was advertised as Brae House Bed and Breakfast and yet breakfast was not included and it was not obvious. This is mis-selling
    I see reviews the stay the same

    Not happy . It is not the cost but it should omit the breakfast part in the headline

    Marion Gue

  277. I want you to know that I am very happy with your support.
    You help me 2 times.
    2014 in Brazil this hotel owner instead of just taking a deposit for the reservation like it was advertised.He took the whole amount about $1100 I complained to you and he give me the money back.
    2018 in Moscow Russia I was suppose to pay for the time I was going stay in the hotel 65000 rubbles.When I show up there the owner demanded 110.000 rubbles
    I did call you and you set this guy straight.
    Thank you for helping in this 2 occasions.
    In 2019 I am planning to go to Japan,China and Hong Kong and of course I ll be using your service.

  278. Why can I not get through via email please send an email address that will get to you. I keep getting mail demeanour your email could not be sent I have contacted, and several others regarding a booking I made on 27th May 2017 no decent response

  279. I had a booking in Old Town Dubrovonik, on the day of arrival I rang the host to see if possible at all to check in earlier to be told it had been cancelled??? We were left in peak time with no accomadation, had to pay an absolute fortune to find something else and then I return home only to find out my credit card has been charged! have not responded to emails and when I have phoned I am on hold for up to 20 mins. So not happy and so frustrated, will never use again and will be sure to share my experience.

  280. I booked an apartment in Lagos, Algarve, Portugal from July 25 to 28. That was the worst trip ever in all my life! the apartment people at Lagos Center Studios left me on the street on a cold night and never opened the door or answered the phone number that is posted at their outside gate. I had to find a private house because all hotels were fully booked in Lagos. In my Booking reservation sheet I had indicated my arrival date between 11.00pm and 00.00h and that is what happened. I arrived at 10.50pm but no way! They never answered the phone or opened the door. Next day a man from the apartments management came to the reception where I went to complain and started yelling and insulting me. They charged the night I did not sleep and refused any refund. A true nightmare! Never book at Lagos Center Studios!

  281. We booked Bothwell Bridge Hotel over May 2018 bank holiday via and we had several serious issued notified to yourselves and as there would have been adverse reviews, the reviews have not been listed! Is this normal policy by Please advise.

  282. I was told wait time was 10 minutes, after waiting 30 minutes I was cut off. I called back I have now been waiting 10 minutes. I needed to change my dates on a reservation made last night I put the wrong dates. I was told to call the hotel when I called the hotel they said they couldn’t change it would have to. tells me they’re waiting to hear back from the hotel. I have used them for years I will not use them anymore.

  283. My first experience with booking airbnb was not what I expected. I stayed at One Palm Tree in Newport City, Philippines and the whole situation was disappointing. Reception was a lot to be desired. Before I could check in I was asked for my payment for my stay from July 17-July 24. The room was small and the bathroom was so small that there was not a place to put toiletries. My second night of stay the a/c froze up and flooded the floor but they were fast in wiping the water and cleaning the floor. The second night the a/c did the same thing. For this reason, I was moved to another unit which was a bit better but no toilet paper provided.
    During my stay after I was moved I received a revised confirmation stating the change on the unit rate and the amount was P12,300 much lower than the amount I paid upon check in. I brought it to the attention of the caretaker and
    she said that the first amount P16,400) is the right amount and that I am not due any amount. I did not push it and told them that I will deal with when I get back to the US.
    I am not sure that I can still get the difference P4,100 but I would like to bring this to your attention because this is not good business practice. Also, they were aware of the a/c issue but still put me in that unit hoping that the a/c will not break. A good indication was when the caretaker told me not to use the microwave and the a/c at the same time.

  284. As the owner of a gite in SW France, we have heard many horror stories about and their lack of customer service towards accommodation suppliers. They are true! We closed our calendar for every date up until Jan 2020 2 days ago. Lo and behold, today we get a booking for a weeks time, despite the fact we have closed all dates and already have a booking for those dates through another booking company. No response on the phone number supplied and hit send on a message on-line and it goes nowhere. Truly awful company who have no idea about customer service.

  285. Just read through some of the comments above and they don’t paint a good picture of your company. Most seem to be complaints about your lack of respect towards both those offering accommodation and those trying to book accommodation. I have contacted my insurance company and legal team in case we have any issues with the problems you are currently causing me – plus you do not respond to requests for assistance.

  286. First thing this morning my wife & I both tried to contact’s Customer Service number. Videoed us doing so, for evidence. Also called the double-booked client on the numbers they supplied but nothing from anyone. No answer, no recall, no help – absolutely NO USE! Service is non-existent. We again blocked the calendar they had re-opened in error and it accepted it then re-opened after May next year – we closed up to Jan 2020. Their system is a joke. Have read so many horror stories from those letting their properties & those trying tom cancel bookings that we wish we had never heard of the useless

  287. In addition to the 3 above posts, we have re-closed all dates to after THEY had opened them in error. We are now trying to amend our listing to prevent any parties over 4 adults although THEY have set our levels at 6 people (incorrectly). Guess what? Their system is overriding our input. What an idiotic system and totally UN-user friendly. offers nothing of value to users and I would strongly recommend travellers and property owners to use other companies to list or book their accommodation. Have now wasted over 5 hours today/last night in an attempt to rectify their errors.

  288. cancelled a reservation at a hampton in chesterfield st.louis mo. no problem
    then tried to cancel a reservation at a country suite in marquette mi asked for assistance and they couldn’t find my reservation. called the hotel and they had the reservation and canceled it for me.

  289. Dear Customer service Manager,

    Pls. inform me the detail (payment for which hotel, etc.) for the transaction on 10 July 2018 through Booking .com. Payment by Citibank.


    G. Andijono Setiabudi

  290. Last day of the worst accommodation at 168, Sand Club, Golf del Sur, Tenerife, Canary Islands.

    I need someone to contact me after 22 September on my return to England. Tell No: +44+01925 552927 as I have paid good money for an appalling apartment. I have used previously with no problems. On top of my rental this man has taken 30 Euros when we haven’t seen a cleaner in the two weeks we have been herr. Please don’t book this to anyone else.

  291. I wish to have no further email from
    I’m sick of getting deals every day by email and am loo!omg to take legal advice
    Peter Carr

  292. Having trouble contacting your co. from the listed #’s on the web site.
    Trying to cancel a reservation @extended Stay America Destin.
    Res # 1009174201

  293. Complete
    Hotel booking. Com
    My next wesrbahnhof hostel one
    Confirmation number 9068
    Arrival 25.08.2018
    Departure 27.08.2018
    Adults 1
    Rare Lowest prices
    € 43.70
    I’m breakfast hotel booking cancelled
    Not Visa issue
    my money back
    My card no.
    Hdfc moster card
    5535 8304 0013 5219
    Ramlal chouhan

  294. réservations d’hôtels en ligne
    Ajoutez votre établissement
    S’inscrire – ouvre une boîte de dialogue
    Se connecter – ouvre une boîte de dialogue
    1. Dites-nous en plus au sujet de ce débit.
    N’oubliez pas qu’il est possible que l’établissement ait juste effectué une préautorisation sur votre carte, et que celle-ci peut se traduire par un message vous indiquant une transaction en cours sur votre relevé de compte. Ce montant est bloqué temporairement et sera remis sur la carte de crédit du titulaire du compte.
    Parmi les situations suivantes, choisissez celle qui correspond le mieux à la vôtre.
    Hotel Mango : 2090453016
    j’aurais dû payer lors de mon séjour.
    l’annulation de ma réservation n’entraîne pas de frais.
    le montant de cette réservation m’a été débité deux fois.
    le montant est incorrect.
    Date de la transaction
    jeu 27 sept. 2018 Montant débité


    Veuillez saisir les 4 derniers chiffres de la carte débitée, le cas échéant :
    Informations supplémentaires (facultatives) :
    27 sept 2018 $290.00

  295. I received a letter headed The text: Get £90 back on your next trip on top of a 10% discount when you book using this unique link. tried using this link but it was not recognized.
    Is this a genuine letter, if so have I lost out as I have just booked accommodations to the value of £532.

  296. We booked a holiday in Torrevieja Spain in apartment called” 2-bedroom apartment in 1 minute walk to the beach”( which it was) . when we arrived there was nobody to open the door then a young girl appeared and proceeded to hang out sheets around 12 etc when we looked inside the apartment it was tatty and really dirty, beds where stained with urine .pillows flat as pancakes , sheets on bed where dirty and unironed ,food from previous holiday maker was left in cupboards untensil draws where filthy freezer had previous holidaymakers food in, the floor had not been swept or mopped, no information or utility list , the fans on the ceiling where filthy covered in dust , we actually purchased crockery so that we didnt have to use the propertys, in fact very disappointing yet this owner has the cheek to charge £52 for cleaning

  297. Malahini Kuda Bandos, Maledives, charged us hotel costs for six people, all-inclusiv for seven days. Booking at agoda was made for five people only. According reception from the resort, made the mistake. How can I get money back? Best, Ludwig

  298. I was very dismayed over one of your customer service rep. Who when my wife got through in regards to canceling a reservation because there was no confirmation number, only a pin. The girl just told the wife she couldn’t help her. Although after about ten minutes I called and spoke to a very nice gentleman that was only to pleased to help. I think something must be wrong in the hen house.

  299. I did book in Leez inn hotel (Manila) for October 16-27 2018 (11 nights)
    special offer ₱ 13.515,20.
    Just came for checkin at reception they showed me this price and then asked me to pay more, by calculating the tax and room service. I accept this price ( 16.488,54 pesos) and paid. After that asked me to pay for secure servise 3.500 pesos. I have also paid these money after bills. Total
    19.988,54 pesos. what is the offer?
    is the way the money is collected?
    Can I trust your services in the future?

  300. I booked to stay at Godolphin Arms Hotel Penzance and paid the full price in advance. Your website took my payment and then informed me that the seaview room pictured in the advert was not available on the site.This is misleading. I assume it was partly the hotel’s fault as well as yours as prior to making the booking I checked with the hotel receptionist Kath that the seaview room pictured was indeed available to me on BOOKING .COM and she also checked the site and confirmed it was. I want a refund of my booking as there has been a misrepresentation. I still want to stay at the hotel but in a double seaview room wit an opening window as requested . This clear misrepresentation should have been prevented by careful contract management. I am a practising Senior Lawyer specialising in contracts law and I hope that in view of my previously excellent experiences with your company that this problem can be resolved to my satisfaction. I have cancelled my booking with you.

  301. I am thoroughly disgusted with the way we were treated by one of the hotels that we booked and paid fir through you- Crater Bay Cottages in Lake Bunyoni uganda . We arrived and were obviously not expected . The manager Byamugisha Oswald was alerted of our arrival and continued to play pool .after some time he told us that he had not been paid by booking. Com . I however had the charge debited from my account some weeks ago . We decided not to stay at this place and shocked the other staff by waking away .
    We are now staying at another hotel fir the night, at great and further expense .
    I would like to discuss this property further with you at some point and feel that booking. Com should consider refunding my money and also whether this property should be on your books .
    Clare Ramsden
    Confirmation number 1918076499

  302. I went to Toronto on a business trip and searched for pet friendly hotels in Toronto well suggested the Knights Inn Toronto east,I even called the hotel to confirm that they were really pet friendly since has sent me to hotels that they said were pet friendly only to get there and find out no they were not and did not allow pets at all and one hotel manager said said booking .com does that all the time sending customers to wrong hotels anyways when I arrived in Toronto after a long drive I was told no they only had 2 pet friendly rooms and they were both booked,then the front desk clerk suggest that maybe I should leave my pets in the truck overnight by themselves,after telling them that at 130 am and driving all night I could not start driving around a city the size of Toronto trying to find another hotel so then they told me I had no choice but they could give me another room at an extra charge of 200.00 so for a room that was supposed to cost 75.00 per nite and a 15.00 a nite charge for my pets each I was to pay them 304.00 and if I wanted the room I had no choice but to pay them,as well the room I got was filthy had marijuana buts on the floor and not even 5 minutes after arriving I had to kill cockroaches in the room and the bed cover were ripped and filthy,I will never book thru Booking >com and have already told many people along the way back from my trip and I am going to post it on every social media site im on Im posting it on Twitter,as well as all my facebook sites,Im going to post it in our local newspaper and anywhere else I can I am also putting it on Tripadvisor to let people know not to search your site

  303. Garrelt and Elizabeth Buisman stayed at the Farrington Inn, 23 Farrington Ave, Allston/Brighton, Boston USA from 10 September – 13 September 2018. We booked through as we rely on you to offer good accommodation and have been very satisfied except in this instance. This hotel is not acceptable: the picture shown on’s site was not the building we stayed in; the hotel was acceptably dirty – stairs, carpets, bathroom, bedspread; there were cockroaches in the bathroom. by taking on business from this hotel is doing itself and its clients a disservice.

  304. Re Aqualuz Hotel, Lagos, Portugal
    Some weeks ago I was requested by a rep from to send photos of the above hotel to enable your company to see the reasons behind my complaints. I now have these photos and would like to send them but no longer have the link which was sent to me. Can you please send me this link. I am also planning to send these photos to trip advisor. Margaret Denvir

  305. Hi,
    I made a booking with you last month for ” Evergreen Hotel” Hong Kong for the 14/04/2019 to 17/04/2019 for two adults. At the time I said I wanted confirmation sent to my email add; but you sent it to my mobile & I cannot receive any info; on my phne. Could you please send me by email my info.I have been away, otherwise would have been in touch with you before this. Sorry about this, hoping you can help me. Thank you,
    Lola Currell (07 54 456 286-0437066616)

  306. I am having difficulties online renewing our accommodation agreement with
    Whitman Motor Lodge
    295 East Jericho Typke
    Huntington Station, NY

  307. good morning.. i desperately trying for a week now to cancel a booking, the hotel itself has acknowledged my cancellation, but they advised me that they need a confrimation from itself.

  308. Nov 29, 2018………………..Using Booking .com I reserved two rooms which I had to book with two different reservations because of price. Each reservation indicated one room only the stated price. no problem. Booked the first room confirmed no problem. Began reserving second room almost completed your booking ,com site went down All I had do was confirm. down go the site. I saw the hotel said no rooms available, which I panic. Because I was booking for two couples. Myself/wife & friend /wife. I immediately called customer service to explain I was assisted by Kevin, who understood and wanted to help, which he did. He went out of his way to call the hotel. I was told room still availabl, he instructed to re-book using booking .com. I went back on booking dot com and saw my reservation still there and asking am I ready to complete. I don’t know what happen ,but I was fortunate the reservation was still on your site. Your system put me into a panic but Kevin came through. He instructed me to re-book after his phone call to the hotel. Thank you Kevin, you went to the next level to help a repeat customer resolve the system problem. Kevin should get a raise……………….

  309. Dear Customer Services, I received from you an email 12/12/2018@08;44. Subject Booking cancelled for Forty Four Main Street stating Confirmation No 1188323488 Pin 2217 that you have charged me the full cancellation fee of E355.
    It was your email 11/12/2018@13;43 that instructed me that Forty Four Main Street were unable to accommodate us over the period 24/25/26 of Dec 2018. And if I wished a full refund let you know.
    This I have done 12/12/2018 yet I have had no confirmation that I will receive a full refund. Please acknowledge and reply.

  310. i have tried to contact booking .com over the hotel we were very dissapointed with but can not get response i filled in the questions that were asked on how i liked the hotel it was all negative no one has got back to me i even complained in hotel a week ago and no one has got back as well we had to leave saturday nand we had booked for 2 nights and stayed one the noise was awfull the room was not suited and we did ask for a shower to walk into not a bath with shower over it we could not get weelchair in lift and there was 5 stars to our room and we had to use disabled toilet in reception as it was to narrow to get into bathroom the list goes on from standing at reception for 20 mins no one on i expect some kind of apollogy for this very disturbing break i was looking forward to we stayed in the macdonalds blossom hotel in chester friday the 14 dec 1565918467

  311. I am very disgrunteled. I have a problem with invoices. Was given three different answers by 3 different operators. Been placed on hold, been disconnected, received unsatisfactory e- mails and problem is still not solved. This has been going on since 8/8/2018.

  312. REf: 1977.940.372
    Miss Jacqueline Rendall, could someone please ring me 01173 309451
    Mobile: 07504552197 regarding Sawalia City Place.
    I wish to talk to someone as my niece was nearly blown up.
    Due to faulty electrics. After moving rooms THREE times

  313. This website will not allow me to complete my reservations to either Flagstaff, Arizona nor Sedona, Arizona. The credit card info page will not allow me to finish my booking Please advise. Thanks, Lois Cathcart

  314. I found cheaper hotel and booked it on CN website, but got message to let me cancel due to shown wrong price.
    I contact customer service center, one agent of Zhu Ping said that was your mistake, told me why used this price to booked and strong to let me cancel this one. I requeseed her supervisor or manager to talk with 3 times, but refused by her.
    I dropped calls and contact again, this time one supervisor talk with me, and give me slovetion that was he will contact hotel, then give me result. He promised to calls me on Dec 2nd (Mon), however i didn’t got any calls yesterday.
    Relly so sad to feeling’s bad service, especail CN agent and her supervisor doing. I think as big web traval company, why has worst service? Customer is important, but I didn’t see that in this case.
    Hope contact me and apologize to me.

  315. I am getting 20 or more emails a day asking me to verify my account. I tried to verify nothing, I have tried again and link doesn’t work. Maddening! I have searched everywhere trying to contact and everything says log in. As far as I know I do not have an account.
    I have tried calling but need booking number which I do not have. In 3 days I have received well over 100 verify emails. ENOUGH

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