Contact Blue Cross Blue Shield Of Illinois Customer Service

Contacting Blue Cross Blue Shield of Illinois Customer Service Center

Contacting Blue Cross Blue Shield of Illinois Customer Service Center

Blue Cross Blue Shield of Illinois is one of the largest medical insurance providers in the state. The company currently provides products and services to more than 7 million customers. Do you have questions? Blue Cross Blue Shield of Illinois has the answers you are looking for. Contact the customer service department by phone, email, traditional mail or through social media.

Contact Info:

Phone Contact Numbers

  • Davis Vision Discount Program: 1-877-393-8844
  • TLC / TruVision Laser Vision Correction Services: 1-866-484-2020
  • Lens123: 1-800-536-7123
  • HMO Illinois/Blue Advantage HMO: 1-800-892-2803
  • Mental Health Network: 1-800-939-6333
  • Chemical Dependency Network: 1-800-939-6333
  • American Specialty Health: 1-877-320-2746
  • Davis Vision Discount Program: 1-877-393-8844
  • PPO: 1-800-810-2583
  • Davis Vision Discount Program: 1-877-393-8844
  • Prescription Drug Unit: 1-800-423-1973

Individual and Family Plans:

  • Under 65 New Enrollment: 1-866-514-8044
  • Under 65 Customer Service: 1-800-538-8833
  • Medicare Supplement New Enrollment: 1-800-646-3000
  • Medicare Supplement Customer Service: 1-800-624-1723

Change Personal Information:

  • Customer Service: 1-800-654-7385
  • Medicare: 1-800-633-4227
  • Fraud Hotline: 1-800-543-0867

Mailing Address

Blue Cross and Blue Shield of Illinois 300 East Randolph Street Chicago, IL 60601-5099

Or

Blue Cross and Blue Shield of Illinois P.O. Box ZZ Chicago, IL 60690-3690

Or

Blue Cross and Blue Shield of Illinois Attention Membership Department P.O. Box 3004 Naperville, IL 60566-9747

Or

Blue Cross and Blue Shield of Illinois Attention Claims Department P.O. Box 805107 Chicago, IL 60680-4112

Official Website

The official Blue Cross Blue Shield of Illinois website http://www.bcbsil.com/ offers information pertaining to individual insurance, group insurance, coverage options, information relating to health and wellness, as well as information for employers and providers. The website also allows customers to request a quote prior to purchasing insurance as well as receive information relating to all of the products.

Social Media

Are you having problems reaching a customer service agent? Try to reach out to the customer service agent through social media. We posted messages on the Twitter page and the Facebook page and received a response within 60 minutes.

Customer Service Email

When we attempted to send a message to the customer service department by email, we could not. You must sign into your existing account in order to send a message to the customer service agent.

Our Experience

We were delighted with the level of customer service provided by Blue Cross Blue Shield of Illinois. After a short wait, the agent answered the call. We asked several questions relating to changes in the healthcare marketplace. The agent explained the changes and ended the call. The overall experience was fantastic. The agent was professional, helpful and knowledgeable. When you contacted the customer service department, did the agent address your concerns? We want to hear from customers just like you. Take a moment to share your customer experience with us in the comment section.

to leave a comment about your customer service experience.

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One comment on “Contact Blue Cross Blue Shield Of Illinois Customer Service
  1. My wife was on hold for over an hour she called around 5pm and at 6:30 pm no one had answered the. Phone what a way to run a business

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