Contacting Bernina Customer Service Center
Bernina is a large sewing and embroidery company offering machines, software, support and classes for those crafty customers who buy Bernina products. The company first entered the world of sewing and embroidery in the late 1800s. We are always on the lookout for a truly transparent company with tons of contact information and no hidden forms or phone numbers. Bernina is customer-friendly in terms of contact information the company is willing to share, but there are some basic pieces missing.Click here to leave a comment about your customer service experience.
Much of the contact information for Bernina customer service connects the customer with the corporate office, not a customer service call center.
Phone Contact Numbers
The phone is often the first place a customer will turn when something goes wrong or right. You can contact Bernina customer service by phone using the corporate phone number, but a dedicated customer service phone number is not listed on the site.
- Customer Service: 1-630-978-2500
The Bernina customer service site offers a contact address that happens to match the corporate address of the company. Customers can use this address for general communication, but technical issues need to be addressed by the customer service team directly, not corporate office. It is also important to contact customer service by phone if there is a billing, refund or warranty issue as these need to be addressed immediately and mail can take 10 to 14 business days for delivery and processing.
Bernina Corporate Office3702 Prairie Lake CtAurora, IL 60504
The website for Bernina customer service and products is available at http://www.bernina.com. Product descriptions are available for each of the current machines in the line, but Bernina does not sell the machines directly. The suggested retail price for each of the machines is listed though retailers may charge less or more for the Bernina models.
- Facebook: http://www.facebook.com/berninausa
- Twitter: http://twitter.com/berninausa
- YouTube: http://www.youtube.com/user/BerninaInternational?ob=0&feature=results_main
Customer Service Email
You can contact Bernina customer service about products, purchases and general issues, but you should not use this email form for technical issues. Technical support, including software support, is available at http://berninasupport.custhelp.com/app/answers/list.
- Customer Service: http://www.bernina.com/en-US/Company-us/Contact-us-1
Unless you know your order number, you will have a difficualt time reaching the customer service department. We spent a minimum of three (3) minutes waiting on hold due to not having an order number. After waiting, we asked the agent what were the hours of the customer service department, in the event the retail location is closed for the day and customers needed assistance.
The agent explained the customer service department is available Monday through Friday 8am to 5pm CST. We feel as if the customer service department should be easier to reach for new customers. Do you have any thoughts to express? Share your story below.