Contact Benefeds Customer Service

Contacting Benefeds Customer Service Center

Benefeds is an dental and vision insurance specifically for federal employees. The website works in conjunction with the Office of Personnel Management (OPM). If you have questions of concerns relating to your benefits, you will need to contact the customer service department. A live agent is available during regular business hours by phone and through social media. You c an also connect by traditional mail or by email.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is open Monday through Friday 8am to 5pm, EST. The offices are closed for major federal holidays.

  • Customer Service: 1-877-888-3337

Mailing Address

BENEFEDS P.O. Box 797 Greenland, NH 03840-0797


U.S. Office of Personnel Management 1900 E Street, NW, Washington, DC 20415

Official Website

Customers visiting the official Benefeds website have the opportunity to enroll in a medical or dental plan, learn about the available services in the Education Center. You have the ability to compare plans, look up and supporting agency, as well as use the online tools to make research quick and simple.

Social Media

The company does not offer assistance through social media at this time.

Customer Service Email

We sent a message to the customer service department asking about changes to the healthcare laws and the effects on new and existing customers. We looked though the FAQs and did not locate this information. After sending our message, we received an automated response from the customer service department stating a live agent would reply to our concerns within two (2) business days.

Our Experience

Customers reaching out to the customer service department will have the opportunity to speak with a live agent in approximately three (3) minutes. In order to connect faster than normal, press zero (0), instead of listening to the entire automated response system. After making your selection, the operator answers the call and then transfers the call to the customer service department. After the short wait, we asked several questions relating to costs. The agent explained the costs vary, but offered to send us information. Overall, our experience was better than expected. When you connected with the customer service department, were you satisfied with the outcome? We want to hear from customers just like you. Take a few moments to share your experience with us in the comment section.

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