Contacting Baskin Robbins Customer Service Center

Baskin Robbins is an international franchise of ice cream and specialty dessert items. The company operates more than 3,000 locations across the globe. If you have questions or concerns relating to service, contact the customer service department by phone, email, traditional mail or through social media.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

You have the opportunity to contact the customer service department by calling Monday through Friday 7am to 7pm, EST.

• Customer Service: 1-800-859-5339
• Corporate Headquarters: 1-781-737-3000
• Fax: 1-102-655-5049
• Online Orders: 1-800-398-8543

Mailing Address

Customers have the opportunity to contact the customer service department by sending correspondence to the corporate headquarters. The customer service department attempts to reply to the customer concerns within five (5) business days.

Dunkin’ Brands Group, Inc. 130 Royall Street Canton, MA 02021

Official Website

Customers visiting the official Baskin Robbins website https://www.baskinrobbins.com/content/baskinrobbins/en.html# have the opportunity to review the available menu items, place on online order as well as use the store locator to find the nearest restaurant. You can also navigate the website and find customer service contact information.

Social Media

You have the opportunity to connect with the customer service department through social media. After posting a message, you will receive a response within 24 hours.

• Facebook: https://www.facebook.com/baskinrobbinsUS?brand_redir=1
• Twitter: https://twitter.com/BaskinRobbins
• Pinterest: https://www.pinterest.com/baskinrobbins31/
• YouTube: https://www.youtube.com/user/BaskinRobbinsFan?feature=watch

Customer Service Email

When you send an email to the customer service department, you can use the customer feedback form or the email address available on the website. After sending a message, the customer service department replies with an automated response. The customer service team will reply within 48 hours.

• Customer Service: https://www.baskinrobbins.com/content/baskinrobbins/en/contactus.html
• Email: support@baskinrobbins.com

Our Experience

We used the customer service hotline and reached encountered a short automated system. If you want to connect with a live agent, you will need to hold the line. We waited approximately five (5) minutes prior to an agent answering the call. After the agent answered the call, we asked several questions relating to allergy information not listed on the site. By the end of the call, all of our concerns were addressed. Overall, we like the level of service from Baskin Robbins. Were you impressed with the customer service team? Take a moment to share your thoughts with us in the comment section.