Contacting Barnes and Noble Nook Customer Service Center
Barnes and Noble is a book company that once had quite the hold the paper book market, but as eBooks took over the market and several book companies started going bankrupt, Barnes and Noble moved into the eBook market with the the Nook reader. The first Nook wasn’t the greatest in terms of functionality and some users complained of eye strain, but technology advances quickly and soon the Nook took on new life in color and HD varieties. Barnes and Noble Nook customer service is there to help owners access every capability of the Nook and to address concerns from potential buyers about the product.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The Barnes and Noble Nook customer service department is open from 8 AM to 11 PM (ET) Monday to Friday and 9 AM to 11PM (ET) Saturday and Sunday.
- Customer Support Call Center: 1-800-843-2665
- International Callers: 1-201-559-3882
If you want to send your comments or complaints to Barnes and Noble Nook customer service by mail, you have multiple choices. First you can visit the Contact Uspage and Find a Store using the Store Locator at the bottom of the page. This will give you the specific address of the Barnes and Noble Nook provider in your area. Many stores offer limited Nook customer service, so corporate may be a better choice. To send your letter to corporate, address the letter to:
Barnes and Noble CorporateAttn: Nook Customer Service122 5th AveNew York, NY 10011
The official website for Barnes and Noble is located at http://www.barnesandnoble.com, but Nook customer service is available at http://www.barnesandnoble.com/u/NOOK-Support/379003184. Here you will find dedicated FAQs for each of the Nook models. There have been a LOT of questions asked, so many customers find the answer they’re looking for before contacting customer service.
Other means of contacting Barnes and Noble Nook customer service include:
- Barnes and Noble Facebook: http://www.facebook.com/barnesandnoble
- Nook Facebook: http://www.facebook.com/nook
- Barnes and Noble Twitter: http://twitter.com/bnbuzz
- Nook Twitter: http://twitter.com/nookbn
Customer Service Email
Barnes and Noble Nook customer service is available at firstname.lastname@example.org. Email the support team with technical or other consumer questions any time, day or night. Your communication will be answered as soon as a customer service representative reads the email.
When we contacted the customer service department, the first thing we encountered while listening to the automated system was a long list of options. This many options could easily confuse the average customer. We finally selected the appropriate department relating to general questions. After waiting on hold for approximately 3 minutes, we spoke with a live agent.
We asked the agent if the older models of the Nook could handle the new operating systems from Android. The agent explained that select models could, but the upgrades were limited. Newer operating systems such as Ice Cream Sandwich are not available on all products. The overall experience was delightful and the agent was knowledgeable about the product and the operating system. We want to hear from customers just like you with you good and not so good stories of customer service.