Contacting BankNewport Customer Service Center

BankNewport is a financial institution serving customers in the Newport Rhode Island area for more than 190 years. The company offers personal banking solutions, business solutions, commercial solutions as well as mortgage solutions. If you need to reach out to the customer service department, you can reach out by phone, email, traditional mail or through social media.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is open Monday through Thursday 8am to 5pm, Friday 8am to 6pm and Saturday 9am to noon, EST. The offices are closed for major holidays.

• Customers Service: 1-877-709-2265
• Corporate Headquarters: 1-401-846-3400

Customers also have the ability to reach out to the Branch Managers in the event the customer service department is not available.

Mailing Address

BankNewport 184 John Clarke Road, Middletown, RI 02842

Or

BankNewport 10 Washington St. Newport, RI 02840

Official Website

Customers visiting the official BankNewport website https://www.banknewport.com/ have the opportunity to review personal banking solutions, business banking solutions, commercial banking solutions as well as financial services. If you are an existing customer, you have the ability to sigh up for online services. Customers also have the opportunity to download the mobile application in the Google Play Store or to the Apple Store.

Social Media

In the event you cannot reach the customer service department by phone or email, use social media. You will notice the customer service team will respond to customer concerns within two (2) hours. When we posted a message, the customer service department responded within 90 minutes.

• LinkedIn: http://www.linkedin.com/company/banknewport
• Facebook: https://www.facebook.com/BankNewport

Customer Service Email

We used the customer feedback form to send a message to the customer service department. We asked if the company offered payment assistance programs. After sending our message, we received an automated response stating the customer service department would reply to our concerns within 48 hours.

• Customer Service: yourvoice.matters@banknewport.com

Our Experience

When customers reach out to the customer service department, you will encounter a lengthy automated response system. In order to reach the customer service team, you will need to press zero (0) and wait for the operator. After waiting approximately five (5) minutes, the agent answered the call. We asked several questions and-846-3400 by the end of the call, the agent answered all of our concerns. The overall experience was better than expected. Were you satisfied with the outcome of your call to the customer service department? We want to hear from customers just like you. Take a moment to share your thoughts with us in the comment section.