Contacting Bank of Nova Scotia Customer Service Center
The Bank of Nova Scotia, or Scotiabank as it is commonly called, is a Canadian-based bank offering personal and business banking options to customers. Among the services provided are wealth management, insurance and corporate banking. Bank of Nova Scotia customer service is available for residents of Canada, but also to other country’s residents as well. The bank operates globally, with wealth management, business banking and global banking opportunities in the US.Click here to leave a comment about your customer service experience.
Contact information is available for customers throughout the world. For the sake of our visitors, we’ve listed the US and Canadian contact information. If you need to contact Bank of Nova Scotia customer service in another country you can find the contact information on the Branch and AMB Locator http://maps.scotiabank.com/en/index.php.
Phone Contact Numbers
We’ve listed some of the contact numbers for the Bank of Nova Scotia. These numbers are more regional than branch-specific. Your local branch will likely have a different contact number.
- General Banking Questions: 1-800-472-6842
- TTY: 1-800-645-0288
- Telephone Banking (English): 1-800-267-1234
- Telephone Banking (Cantonese): 1-800-830-8800
- Telephone Banking (Mandarin): 1-800-830-8080
- Canadian Corporate: 1-416-866-6161
- New York: 1-212-225-5000
- New York Fax: 1-212-225-5090
The mailing address customers in the US can use is for the New York office of the Bank of Nova Scotia.
Bank of Nova ScotiaOne Liberty Plaza165 Broadway26th FloorNew York, NY 10006
Scotiabank Head OfficeAttn: Bank of Nova Scotia Customer Service44 King St WToronto ON
The official site for the Bank of Nova Scotia customer service is located at http://www.scotiabank.com. This is where customers often start the journey through the site, but it can be extremely easy to get lost among all the different pages. Remember to click the name at the top of the screen if you want to return to the home page. Bank clients can log in using the red Sign In button in the upper right corner of the page.
Social media, a huge part of every business today, is part of the Bank of Nova Scotia customer service department.
- Facebook: https://www.facebook.com/scotiabank
- YouTube: http://www.youtube.com/scotiabank
- Twitter: https://twitter.com/scotiahelps
- Private Banking US: http://www.scotiabank.com/SPCG/cda/content/0,1244,CCDSPCG_CID4527_LIDen_SID149_YID34,00.html
- Global Banking US: http://www.scotiabank.com/ca/en/0,,2680,00.html
- Additional Global Banking US: http://www.gbm.scotiabank.com/AboutUs/LOC/US.htm
Customer Service Email
If you have a question there may be an answer online. Visit the AskScotia page here http://www.scotiabank.com/ca/en/0,,1031,00.html to search for your question. There is no email form that appears if the question is not answered.
Although the level of customer service was on par with major financial institutions, we were not pleased with the wait to speak with a customer service representative. We waited in excess of 5 minutes to ask a general question. When the agent finally answered the call, we asked if customers finances were FDIC insured considering the main branch is located outside of the US. The agent assured us deposits are FDIC insured according to applicable federal laws.
If the company fixes the customer wait time, the experiences would have been near perfect. Were we wrong with our assessment of bank of Nova Scotia customer service? Share your thoughts on what we gat wrong.