Contact Bank of America Customer Service
Contacting Bank of America Customer Service Center
Bank of America is one of the leading financial institutions in the United States. Along with personal and business banking, Bank of America provides online bill pay, credit cards, mortgage loans, auto loans and more. New customers can apply for a Bank of America account, loan or credit card online – in most cases.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
When account holders contact Bank of America customer service they call the main number. There is an automated system that routes calls to the appropriate department. Customer service hours are from 7 a.m. to 10 p.m. Monday to Friday and 8 a.m. to 5 p.m. Saturday and Sunday. Automated account support is available 24 hours a day.
- Customer Service: 1-800-432-1000
- International Customer Service: 1-315-724-4022
- Spanish Customer Service: 1-800-688-6086
- TTY: 1-800-288-4408
If you need help with specific areas of the Bank of America online website like Bill Pay, SiteKey or Technical Support, contact the technical department between 7 a.m. and 10 p.m. EST Monday to Friday or 8 a.m. and 8 p.m. Saturday and Sunday.
- Technical Support: 1-800-933-6262
Customers who wish to contact Bank of America customer service by mail can address the letter to:
Bank of AmericaP.O. Box 25118Tampa, FL 33622-5118
The Bank of America customer service website is located at https://www.bankofamerica.com. The website works as a portal for current customers to access online accounts and bill pay and an informative website for potential Bank of America customers. If you have an account with Bank of America with online banking, visit https://secure.bankofamerica.com/login/sign-in/signOnScreen.go to log in to your account. You will need to enter your online ID, verify your sitekey and enter your password to access your account.
Customer Service Email
Bank of America customers have access to an online contact form once they log in to their bank account online. There is no dedicated customer service email for non-customers.
When we called the Bank of America customer service line the first thing we were asked for was a telephone access key or bank card number. You can press 1 for other options if you have neither of these numbers. The system is voice activated, but there are a few options to press numbers to route the call. We were unable to press 0 to skip the automated system and without entering an account number we could not reach customer service on our first try. The second try was a little more advantageous. We listened to all of the options and chose to talk with someone to open an account. It took more than two minutes to reach the point in the call where we were transferred to a customer service agent. We waited on hold for another four minutes before the call was answered by a customer service representative.