Contact Bank Of America Customer Service

Contact Bank of America Customer Service

Contacting Bank of America Customer Service Center

Bank of America is one of the leading financial institutions in the United States. Along with personal and business banking, Bank of America provides online bill pay, credit cards, mortgage loans, auto loans and more. New customers can apply for a Bank of America account, loan or credit card online – in most cases.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

When account holders contact Bank of America customer service they call the main number. There is an automated system that routes calls to the appropriate department. Customer service hours are from 7 a.m. to 10 p.m. Monday to Friday and 8 a.m. to 5 p.m. Saturday and Sunday. Automated account support is available 24 hours a day.

  • Customer Service: 1-800-432-1000
  • International Customer Service: 1-315-724-4022
  • Spanish Customer Service: 1-800-688-6086
  • TTY: 1-800-288-4408

If you need help with specific areas of the Bank of America online website like Bill Pay, SiteKey or Technical Support, contact the technical department between 7 a.m. and 10 p.m. EST Monday to Friday or 8 a.m. and 8 p.m. Saturday and Sunday.

  • Technical Support: 1-800-933-6262

Mailing Address

Customers who wish to contact Bank of America customer service by mail can address the letter to:

Bank of AmericaP.O. Box 25118Tampa, FL 33622-5118

Official Website

The Bank of America customer service website is located at https://www.bankofamerica.com. The website works as a portal for current customers to access online accounts and bill pay and an informative website for potential Bank of America customers. If you have an account with Bank of America with online banking, visit https://secure.bankofamerica.com/login/sign-in/signOnScreen.go to log in to your account. You will need to enter your online ID, verify your sitekey and enter your password to access your account.

Customer Service Email

Bank of America customers have access to an online contact form once they log in to their bank account online. There is no dedicated customer service email for non-customers.

Our Experience

When we called the Bank of America customer service line the first thing we were asked for was a telephone access key or bank card number. You can press 1 for other options if you have neither of these numbers. The system is voice activated, but there are a few options to press numbers to route the call. We were unable to press 0 to skip the automated system and without entering an account number we could not reach customer service on our first try. The second try was a little more advantageous. We listened to all of the options and chose to talk with someone to open an account. It took more than two minutes to reach the point in the call where we were transferred to a customer service agent. We waited on hold for another four minutes before the call was answered by a customer service representative.

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8 Comments on “Contact Bank Of America Customer Service
  1. Many thanks Bank of America, you are wonderful. I have 2 questions for you.
    The first one is the Site Key is not the one I had for a long time< I have nothing to do with the Site Key, Beaautiful River.
    My second questions is what I can do with the good things you gave me, thanks to my Bank Americard Travel rewards.
    Many thanks for the email you will send to me and best regards, Catherine d'Aulnois

  2. In China, p.r.c., where my family, and, I make our home ‘on line’ is not at this time ‘on line’, and, I need the eMail address of BoA in Manahwakin, NJ, for routeen, however, personalized customer service as I would like a Visa debit, rather than credit card on the account that I keep with you there. In the future I am going to need specialized ‘business’ services through Lakewood, NJ, where a team of professionals would be built to do investigation, and, audit were u.s. government to need that to be done. However, I digress only to point out that this situation is duressing. R.S.V.P. best wishes, Joseph

  3. A [n.y.c.] situation has developed, there might be a [DC] situation beyond that, the coast to coast situation is the one(1) to watch, as, transboundry we are in flux. BoA Manahawkin, NJ administers an account through which I tythe, that I hope to make available to an accountant, and, obtain a Visa debit, or, credit card at the convience of the bank, whereas, eMail banking from Manahawkin, NJ, might not be convient for BoA. I live in China, p.r.c., now. Disordering religion, His Story, capitalism, and, State is providing for Change. Please advise,Jos.Brazill

  4. Because my family, and, I reside here in China, p.r.c., and, I intend to bank with BoA in the future, as, in the past I have in order to service the tythe, and, am going to need an eMail secure connection to BoA to pay a u.s. accountant, &, etcetera(s), plus a Visa debit, otherwise credit card if that goes more smoothly for BoA, we understand, huge capital holdings await, as they must, what could be generations in the planning, nevertheless, change we look at skepticly, u.s., p.r.c., u.s.s.r., etceteras, first words come hard. Our future wide open, as is not as well pure possibility because already, Murders of girls have occured, thereby inhibiting future possibilities, and, constructing us to few words. The u.s.Sen.Banking Committee said that because I tythe this relation is not abusive, u.n.i.c.e.f. Jos. Petr

  5. Dellema, computer communications to the far east, togetherwith computer linguistics makes messaging disfunctional because if I cannot bank from where I am from, Manahawkin, NJ, relocation of my BoA account(s) to wheresoever pleases BoA has to stay in NJ so as not to dislodge u.s. government feed into account. Jos. P. Brazill The account is primairily used to tythe, however, now I would like a BoA Visa debt card, and, to be statmented via eMail. Thanks

  6. I need help with
    verification
    is there anyway I can prove it is me???
    or do I have to buy ticket and be in The States to prove I am me?

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