While shopping at a Banana Republic store located in the shopping mall on Peachtree road in Atlanta Georgia I was followed throughout the store by a sales clerk. He initially asked me if I needed assistance, at which point I responded with a courteous no thank you. He then proceeded to act as if he was fixing clothing in each of the areas I traveled through in the men’s department;
this took place on September 29th 2012 at 11:53am.
Upon leaving the department to purchase an item I explained to the sales associate that I was offended by the fact that he had felt the need to repond in this manner to a man of color. He responded that he was only trying to offer customer service. To which I replied that at what point did I not communicate effectively. I am appalled that this type of store culture would actually take exist. This simply fuels the misconceptions that diversity is actually accepted-in Banana Republic stores.The irony exists from several perspectives. First, my wife and I are both 6 figure income professionals. I supervise nearly 2000 individuals and I maintain a Banana Lux card. We have both been avid Banana shoppers for decades. I have to say that this experience has left us with no other choice but to reconsider our preference to this clothier. Obviously your written response to us will dictate our decision.
Thank you,
Gil Traverso

I love Banana Republic! When will you open in Stockholm, Sweden? The only store where I can find the right size for me.

My husband and I are currently on vacation in Florida. We went to Banana Republic and spent $ 150. There is an option to get a Banana card and receive an additional 15 % off the purchase. Since we aren’t Florida residents (although we have a Florida address)…we couldn’t get a card and thus couldn’t get the additional 15 % off. That would have amounted to almost $23 in additional savings. I was kind of ticked that I was excluded from this promo. Is there a way we can get this amount reimbersed on our cc ?

I have been a customer of Banana Republic since it opened. Love it! Only thing
missing is the old Safari Vest. Have looked everywhere. They sell for big$$$ onE Bay, but I would really like to get them from the source. Good old Banana Republic.
Is there any chance you will reissue them? My twenty-five year old pair of vests
are in tatters, and I can’t find anything of that style and quality anywhere.
I’ll bet there are lots of us out there that would love to see them again.
hank you.
Barbara Flicker

need address t

Need address to send in bill paid in full. I am In Carlsbad, NM and have sent in check to address on this sight and it came back from ElPaso Tx. address. PLEASE send address so I can pay tho bill.

I really don’t know who to contact about this issue, but my husband is an avid shopper at Banana Republic. He mostly buys your non iron shirts and loves them, but lately they have been ripping just below the elbow after wearing them only a couple of times. Now i must say some of his shirts are old and some are new but he rotates them and maybe wears each shirt 1-2 times before it rips like that. I wanted to explain to somebody that this has got to be a defective issue, not wear and tear. Its really hard these days to purchase shirts he loves at a reasonable price, and lets be honest your prices are pretty high, but we do it because we love them, which is why we are so upset. We are told we can’t return them because we don’t have a receipt or its over the 60 day purchase. Some of them are over 2 years old but again only have been worn 1-2 times before ripping. If you guys cannot do something or fix this issue i will never buy from yo guys again. Who wants to spend 89.50 for a shirt that rips after 1-2 wears?? Nobody!

I had purchased a Banana Republic Jacket from NY i want a bigger size of jacket of XL instead of L size if it is possible to change the size i would be thankfull I have spend 118 us Dollars
please revert regards

I’m a 30 year old, average white male and I’ve been shopping at Banana Republic for about 7 years now. I use to really like the store and most of my wardrobe. The men’s section use to be aimed at the average upper middle class man but, now the store has openly decided to change there look to a goofy hipster / pro-gay look.
NEW FLASH !!! Hipsters shop at thrift stores and only about 2-3% of the population is gay… Why would you take a successful brand and try to ruin it only to be “politically correct” or whatever your company’s political motivations are ???
I’d just like to see the store sell nice clothing again… I was just in the store the other day and couldn’t find one thing that I’d want to wear because it ALL looks like something a gay guy would wear.

I am a regular customer at Banana Republic stores all across the USA. I travel regularly with work to the U.S. and have become a fan of your stores since your recent change in direction.

Your clothing range has become far more in trend, many friends & family complimenting my purchases back in London.

But the reason I am posting my review is to acknowledge the great work the sales assistant ‘Brody’ does for your store in the Chandler Mall Arizona. Brody has a great knowledge of his product and engages in great Customer Service. I felt very valued when I visited this particular store, which was reflected in buying far more than I usually do. Great work Brody.

I am a regular Banana Republic customer and recently have had a really bad experience trying to pay off the Banana Republic credit card that I was talked into signing up for at the store.

In person at the store i was talked into signing up for the card in order to get a discount on my purchase. So I did and eventually when I tried to activate the card in order to pay the bill online, your system informed me that my birthdate was incorrect, and it would not let me activate the card, which in turn, prevented me from making a payment on the card online.

I called the automated payment line and tried to make a debit card payment with a customer service rep, but found out that there is a $10 service fee to make a payment by this method. In order to make a payment without incurring such a fee I would have to make an electronic payment using my checking account. So I attempted to do this. I made a payment on December 7th for $160.21 and got the confirmation number for the payment: 969405658.

After making this payment, I checked my checking account every few days to make sure it went through. after a week and a half it still had not gone through. So I suffered through your kafkaesque automated telephone system and finally got through to a human who told me my payment was denied because of incorrect information from the checking account number. This is really weird because 1) the payment went through and i rec’d a confirmation number, and 2) i wasn’t notified in any way and presumably never would have been notified had I not called.

So, okay, I asked the customer service rep if i could just make a payment right there on the phone. She said ‘yes’, however i would have to pay a $10 fee to make a payment through her on the phone. Let me just say that again: I would be charged a $10 fee to MAKE A PAYMENT, unless I called back and used the automated system. This hurts my brain even typing this.

Here is the result: I was a regular Banana Republic customer for years. I’ve spent thousands of dollars at Banana Republic. It was my primary place to buy clothes. This experience will make it very hard to continue shopping at BR in good faith. I would be willing to put up with a ridiculous automated customer service system, it’s a reality that we’ve all had to deal with in the modern world. But to top that off with charging me a fee to make a payment to a human who I’M ALREADY ON THE PHONE WITH? That is too much, Banana Republic.

I wrote to you guys a couple of weeks ago right after the initial difficulty started. No one tried to help at all. I got a form message stating that a third party company handles the credit services, so it basically isn’t your fault. And the message also denied that there is a $10 fee, which is offensive now that I’ve been victimized by the fee twice.

I’d really love to hear an actual response to this. Does anyone in your company understand the importance of basic customer service? Would these policies be acceptable to you personally, whoever is reading this?

I’m so disappointed in your serve, this morning at 1AM your site had 40% off BR40 on the lowest price which is an extra 50%. All your sale prices where showing 50% off plus 40% BR40 on top of that. When I tried to purchase this morning at 1AM it would not allow me to. But it kept saying 40% off BR 40 plus your lowest price on the sale price.
After trying at 1AM I waited until I woke up this morning just to see that the 40% BR40 disappeared then you guys decided To put 50% off sale prices.
It’s not my fault that your site was not honoring what was on there at 1AM.
You should honor your website prices and that’s at it lowest price plus the extra 40% BR40. It’s your mistake not mine.
Please honor the prices you had at 1am which was the lowest sale price now plus 40% BR40 on top of that.
Honor your prices !!!!!!!! That’s called customer service!!!!!!!

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Hello,
At a recent visit at Banana Republic Outlet in Carlsbad, Ca., I was very impressed by a wonderful Associate Gray (please forgive my spelling if incorrect). She was very pleasant, knowledgeable, helpful finding what I was looking for. What most stood out for me was her professional wit, a unique personality which a lot of times we miss in a store experience in this day and age. She not only reinforced my decisions on what I was going to buy but suggested a Graphic Tee which had the retro cool camera on it. She said I love this one because I am a photographer…..that simple personal share of hers was an instant connect and an inspiration. She also mentioned the great marketing/sale promotion that was going on that day. She was clearly looking out for me in regards to style and value and most importantly her individual personality made Banana Republic a very special place to shop. Thank you, Gray!

Qadir Hamidi

I was in your store at kenwood tc on Montgomery road on October 2. there were 3 clerks behind the counter. they totally ignored me. I had a list in my hand which I had printed out from the internet and was looking for that particular merchandise. I walked through the entire store looking and finally found a few items on my list. I went towards the dressing room with the items passing by the counter they were at and again no one acknowledged me. I did find a dressing room where I tried on the items but needed different sizes. no one came to check on me. I left. I went back on Thursday 10/5 and there again were 3 clerks at the counter. one was waiting on a customer. the other 2 were chatting with each other. again, no one spoke to me the whole time I was there. when I left, the 2 that were chatting looked up at me and then continued talking. neither spoke to me. I have never had such a terrible experience in a store. last year I bought almost my entire winter wardrobe at BR. Obviously, this will not be the case this year.

Do not have Pay Pal account. Did not order items in order # Tmoyf6w. My e-mail account was used illegally. Please do not send out order

I just spent 450$ at Nordstrom, my son told me that customer service at your stores at La Cabrera and North Star Mall sucks. However Nortstrom and other stores were more helpful and less condescending. Very disappointed, if the goal was to pay off the Old Navy , Banana Rebublic card sooner, you succeeded ! I will no longer shop at either !