Contacting Bally Total Fitness Customer Service Center
Bally Total Fitness is a huge gym company with home gyms in many major cities. Ballys is not for the faint of heart. Most locations are home to thousands of machines housed in huge rooms, which doesn’t make for a personal gym atmosphere. Bally Total Fitness also develops and sells home gym equipment. The majority of the customer service contact is associated with gym memberships and complaints.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Bally Total Fitness customer service is available by phone from 6 AM to 5 PM (PT) Monday to Friday. There are no customer service phone hours on the weekends, though customers can email customers service during this time.
- Customer Service: 1-866-402-2559
The mailing address for Bally Total Fitness customer service delivers your letter to the office in Washington, DC. It will take longer to receive a response when you contact customer service by mail compared to phone or email contact. If your issue pertains to gym membership charges do not send your banking or credit card statements to customer service using this address unless requested.
Bally Total FitnessAttn: Customer ServicePO Box 96241Washington, DC 20090
You can find a Bally Total Fitness club, request a free pass to a local club or sign up for a new membership all from the official website at http://www.ballyfitness.com. If you have an account with Bally Total Fitness, you can log in to your account using the Access My Account link at the top right of the page. Registration for account access is free.
Customer Service Email
The contact page for Bally Total Fitness customer service has a contact form http://www.ballyfitness.com/contact-us.aspx for customers to send general comments and communication. You can use the form to request a call from customer service, inquire about gym memberships or make a complaint about a problem you recently experienced. For security reasons you should never use the email form for financial communication.
The Bally Total Fitness customer service line gives you multiple options for customer service. You can press 1 for payments, 2 for memberships and adding members, 3 to update your payment information or 4 to inquire about cancelling your account. We spoke to a representative about cancelling our account just 24 hours after signing the contract. The agent told us we could request cancellation within three business days if we sent a letter to Bally Total Fitness postmarked no later than the 3rd day. In some states, Bally Total Fitness includes Saturdays in the business days allowed for Buyer’s Remorse.