Contacting Avid Customer Service Center
Avid is an audio-video company with several brand names working under the mother brand. Each of the individual product lines comes with unique contact information. Products include Pinnacle, Avid Audio, M-Audio and Sibelius. Some Avid customer service options are only available on a paid basis. Customers have to contact the sales department to purchase customer service.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The Avid customer service phone numbers listed here are for each of the main Avid products. We listed the customer service hours and time zones after each phone number. Some Avid customer service is free and other service is available as a paid service only.
- Sales Department: 1-877-582-6735 US or 0800-376-9272 UK
- Pinnacle: 1-877-582-6735
Pinnacle customers must purchase paid support to receive technical support from Avid customer service.
- Avid Audio: 1-650-731-6100
Customer service is available from 8 AM to 5 PM Monday to Thursday and 8 AM to 4 PM Friday, PST.
- M-Audio: 1-401-658-5765
Avid customer service is available from 9 AM to 6:30 PM Monday to Friday, EST.
- Sibelius: 1-650-731-6106
Call Monday to Friday from 7 AM to 4:30 PM PST.
- Avid Video: 1-800-800-2843
No Avid customer service hours are listed for this number.
There is so much information on the Avid customer service website that we believe your best means of contacting the company by mail is to write to:
Avid Corporate Headquarters 75 Network Dr Burlington, MA 01803
Check out http://www.avid.com for all the newest Avid products and services. Each of the products sold by Avid is listed on this main site. Some also have external sites where product support and customer service contact information is listed. At the bottom of the main page you’ll notice a Contact Us tab. Under that tab are links to all the customer service pages.
Customer Service Email
If you want to contact Avid customer service by email you have to submit a support case http://avid.force.com/ASC via the Avid Support Center at http://www.avid.com/US/support/support-contact. The contact information if minimal at best, but there could be additional information available to registered users.
When we contacted the customer support team, we wanted answers relating to technical support. After waiting through the automated system, we were able to communicate with a live agent. We immediately asked the agent if there was a place on the website where we could read about common technical issues, similar to a FAQs page. The agent gave us the following page support.roxio.com which discuss the most common technical concerns with resolutions.
Question was resolved in no time. Was your question resolved? Let us know your experience with the customer service team.