Contacting Audi Customer Service Center
Audi is a precision automobile company with high-end models and prices far higher than your average car companies like Dodge, Jeep and Ford. When you get into that upper class buying experience the customer service attitude changes. Fewer people own Audis so the company can afford to offer stellar customer service to keep customers happy and coming back for purchases in the future.Click here to leave a comment about your customer service experience.
Audi offers more customer service options than most automobile giants. You can choose to contact several different departments by phone, email or snail mail. There is even a Live Chat option if you want to talk with someone right now.
Phone Contact Numbers
Audi customer service answers calls between 8 A.M. and 9 P.M. Monday to Friday (EST). The customer service department is not open on the weekends, including phone and Live Chat services.
- Customer Service: 1-800-822-2834
- Audi Product Specialists: 1-800-367-2834
- Audi Incentive Center: 1-800-367-2834
- Financial Services: 1-888-237-2834
Audi Customer Experience Center
3800 Hamlin Rd.
Auburn Hills, MI 48326
Audi Financial Services
P.O. Box 3
Hillsboro, OR 97123-0003
Whether you’re looking for a new Audi or information on your old Audi, the official website at http://www.audiusa.com/us/brand/en.html has all the information you need. Audi is a high-performance company that charges a higher price tag for ownership. Customers expect more and the Audi website delivers. There is a ton of customer contact information, including a Live Chat option.
Customer Service Email
While an email address for the customer service department is not listed on the official website, you can contact the Audi customer care department using the contact form at https://secure-www.audi.com/us/brand/en/tools/form/customer_care.formlayer.html. If your question is in regards to an Audi product or part, customers can use the dedicated product contact form. The forms look identical, but they have information attached that delivers the communication to two different departments.
The first thing we noticed when we called the Audi customer service department was the impressive automated recording. The voice was clear and easy to understand and our options were clearly stated. All you have to do is wait for the brief recording to complete and you’ll be connected with a Customer Care Advocate. Our call was literally answered within seconds of the recording ending. We asked the customer service representative for the mailing address for Audi customer service. There was no hesitation in her voice and we were not placed on hold. She slowly read the address and asked us if there was anything else we needed. The call was a pleasure from start to finish.