Contacting Ashley Furniture Customer Service Center
Ashley Furniture is one of the leading home furnishing companies in the world. The company sells to millions of customers in countries, including, Japan, Central America, Mexico, Canada and the United States as well as online. The focus of the company is to provide value to the customer as well as a quality product. Each of the products is hand-crafted to ensure customers have the best product their money can buy.
When customers have questions and concerns relating to products and services, you can contact the customer service department or the corporate headquarters for assistance.Click here to leave a comment about your customer service experience.
The customer service department is available to connect with the customer by mail, phone and social media.
Phone Contact Numbers
The company does not have a direct number for the customer service department. Customers must contact the corporate headquarters in order to speak with a customer service representative.
- Corporate Headquarters: 1-608-323-3377
Customers can remain connected with the Ashley Furniture customer service department by sending correspondence to the corporate headquarters.
Ashley Furniture IndustriesAttn: Consumer AffairsOne Ashley WayArcadia, WI 54612
The official Ashley Furniture website http://www.ashleyfurniturehomestore.com/is a superstore for your home. Customers can utilize the room planner to customize a room prior to making a purchase. You can even locate promotional items as well as search for a particular collection or style. In the event customers do not want to shop online, the website features a store locator.
Typically, buying furniture is a major purchase and customers have several questions. If you are one of those customers, the company recommends visiting the Ashley Furniture FAQs prior to making a purchase.
Customer Service Email
Ashley Furniture does not have a direct email address, only a customer contact form http://www.ashleyfurniture.com/Legacy/GetProductInfo.asp/. Customers can send messages relating to store experience, issues with products as well as emails asking for additional information and general questions and concerns. Considering the company doesn’t provide hours for the customer service department, we sent a message requesting the hours.
Customers wanting a faster response from the company can contact the customer service department through the following social media channels:
- Facebook: https://www.facebook.com/AshleyFurnitureHomeStore
- Twitter: https://twitter.com/ashleyhomestore
Typically, calling a customer service hotline presents its own set of challenges. Calling a corporate headquarters is something new all onto itself. When we called, we were immediately connected with the switchboard, but attempting to connect with the customer service team was a challenge. We were consistently placed on hold for more than 10 minutes. After several attempts, the operator connected us with a customer service representative.
We asked if calling was the most efficient method to contact a customer service representative. The agent explained the company recommends using social media or the customer contact forms for a faster response. The level of customer service was nothing to write home about, but atleast the representative was honest. We want to know if your call to the customer service department ended different. Share your story with us.