Contact APS Customer Service

Contacting APS Customer Service Center

APS is an energy company operated by Pinnacle West Capital Corporation. The company services metropolitan Phoenix and some of the smaller cities surrounding Phoenix. APS claims to be dedicated to producing greener energy from reliable, renewable sources. The company plays a part in solar energy production and research into the impact of renewable energy on grid performance.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The phone numbers for APS customer service are available 24 hours a day.

  • Outage: 1-800-253-9405
  • Resident Customer Service: 1-800-253-9405
  • Business Customer Service: 1-800-253-9407
  • Spanish Customer Service: 1-800-252-9410
  • TDD: 711
  • Emergency Customer Service: 1-800-253-9408

Mailing Address

Customers can contact APS customer service and make payments by mail. When you contact APS customer service by mail be prepared to wait longer for a response as mail delivery and sorting take much longer than email or phone contact. If there is a financial issue and you must contact APS through the mail,do not send documents that include your bank account or credit card number. There is no means of guaranteeing the safety of this information via mail delivery.

APS Payments
P.O. Box 2906
Phoenix, AZ 85062-2906

APS Customer Service
P.O. Box 53933
Sta. 3200
Phoenix, AZ 85072-3933

Official Website

You can find the official website for APS at http://www.aps.com. Customers can register for online account access, change service, start/stop service and pay bills all from the official website. If you don’t have access to an online account you can register free, though you’ll need a current bill to complete the registration. Online services are available in English and Spanish.

Unlike other businesses, APS Energy does not appear to have customer pages on Facebook or Twitter. Many companies now use these pages as a quick means of customer contact to eliminate some phone calls and emails.

Customer Service Email

No customer service email is listed, but there is an email form on the site that allows customers to contact an agent with account-specific customer service issues. You can find the email form at https://www.aps.com/general_info/contactus/default.html. To improve your customer service experience, you can include your account number with the email. Do not send any personal financial information using this form.

Our Experience

We called the customer service phone number to test out the system and speed up your call. You can press 0 to transfer the call to an agent without listening to the options for routing the call. We waited on hold for several minutes before being connected with an agent. When the agent finally answered, she spoke clearly and told us the proper mailing address to contact APS with customer service issues.

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27 Comments on “Contact APS Customer Service
  1. I’m trying to log in to My Account but am refused Says either username or password are incorrect, but using the same ones I’ve used forever. Help! I need to change my automatic payment from Bank of America over to Washington Federal due to bank changes.
    Thanks

  2. I am trying to contact apps.store for iPhone customercareservice. Please contact me if you can help me find crackle app. Customercareservice number or you can help me . I will need your customercareservice number if you can help me . Thank you

  3. What customer service? You need to fire your automated system and get a human being to speak to. I tried leaving my number for a call back to no avail. Waited on line after going thru your automated system to get to someone and was told I had to wait 45 minutes. What a joke!

  4. Just tell me what I owe when I get a notice of payment due without having to log on to APS. APS site will not accept my user nae or password so I cannot log on. I get no email from aps to change my password. Please respond.

  5. First of all it was a 20 min wait time. I wanted to make a credit to my moms acct. I couldn’t do it w/o power of Atty . The operayor had no business address. Had no fax number! Literally had no infor!ation but to go to website. Why are there operators if we are directed to the website amyway? But I could make a pymt on line. I tried to make a pymt on line and my moms acct number was not valid! This has so far taken 2 hours of my time and I gotten no where!

  6. presently, i’m not very happy w/aps. im on budget billing and on auto payment via dr to my checking acct. as never took my august payment, then sent me a delinquent notice, then a shutoff warning, then a new bill with a late charge. i found out because the charge wasn’t on my checking account at the bank.

    please advise what the heck does “auto payment” mean why didn’t you take the payment then treat me like a “deadbeat”. need to see some explanations before i go the PUC.

    sincerely

    frank varano

  7. Tried email link above but it does not work
    I Have solar
    Was supposed to be grandfathered in for same rate structure
    Received a letter from you stating so
    Bill is now nearly 40% higher this billing period than same period last year
    Amount of electricity used is similar to 2016
    Tried to reach you by phone & asked you to call back
    After call back was transferred to solar group
    was on hold for over 30 minutes & finally gave up
    Customer service is terrible
    Rate increase was not supposed to happen

  8. The customer service rep. Cindy was very helpful , I was on hold for a couple of minutes while she found the pole number for our street light that is out , then put a service order in for me . I appreciate the time she took to help me.

  9. This is incredible as i cannot get to aps E-3 other than leave a message and no one calls back. EVER!!!! There is no email address. It takes my time from my life to wait about for someone who never calls. I call aps directly and they then connect me to the E-3 group….The E-3 says it did not get the # i pressed i press over and over no deal.. No one else has a problem with the buttons on my phone…HMMMMMM..I turned in my app for this program and get a letter stating they did not get not enough info. I sent the info they requested on the application. Aps has my ss# along with all else. They request do i get snap……Hello what is it you need from ME???? Let me know up front. if it is not to much trouble………..

  10. I am very much disgusted with APS. If there was a way I could buy my power from someone else I would in a heartbeat. What a sneaky way to increase rates. That is exactly what changing your rate plans is doing. And rest assured I have voiced my concerns to the AZ Corporate commissioners and am going to do so again. I hope many other people are doing the same and are smart enough to recognize these plan changes as nothing other than a way to raise rates and hide the fact from customers.

  11. terrible customer service. waiting time -45 minutes. tried to e-mail and their form is not available. if I had an option i would switch companies.

  12. Absolutely TERRIBLE! Sat on hold for 30 minutes. Sir, your appointment will be sometime between 8-4:30. Really 8 hours! When I finally spoke with a supervisor, and still not happy, she informed me that she did not have a supervisor for me to talk to above her. Waiting for another supervisor who then informed me that a leader (above her) would contact me within 24 hours. Surprise there is someone now. Still can’t change an 8 hour window as the scheduler doesn’t know where the technicians will be tomorrow. Multi Billion dollar entity, doesn’t know where it will be tomorrow. Waiting for the phone call promised.

  13. WAITING ON HOLD ON THE EMERGENCY NUMBER FOR SEVERAL MINUTES WHILE MY BOX IS ARCHING. I AM SHOCKED AT THIS COMPANY. I WORK FOR THEM AND CANT BELIEVE HOW BAD THIS IS!!!!!!!!!!!

  14. I have had a problem with a claim that was not resolved and I was referred to Customer Service. Could you provide me with the Name and contact e-mail so that I can include attachments to accompany my comments. Thank you

  15. I CALLED APS A FEW MONTHS AGO AS I HAD NOT RECEIVED ANY
    MONTHLY BILLS TRIED TO CONTACT AFTER TRYING TO CONTACT CUSTOMER SERVICE THEY SAID THAT I HAD CREDIT I ASSUMED THAT WAS THE DEPOSIT I POSTED WHEN I HAD SERVICE TURNED ON
    I TRIED TO I CONTACT CUSTOMER SERVICE TO REQUEST A
    MONTHLY STATEMENT S O I WOULD LIKE TO KNOW WHAT MY CHRGES ARE AND HOW MUCH CREDIT I STILL HAVE AVILABLE.
    I WAS TOLD SOMEONE WOULD CALL ME BACK IN 35 TO 45 MINUTES
    WELL NOBODY CALLED I AM 90 YEARS OLD AND HAVE BETTER THINGS TO DO WITH THE REMAINING YEARS I HAVE THAN TO WAIT FOR CALLS THAT NEVER CAME NEVER HAD THIS PROBLEM INY CITY WITH CON EDISON.

    • if aps didn’t have all the polititions in there pocket they would have better service also if it’s labor union wasn’t so strong they would get rid of a lot of expensive labor. my brother-inlaw worked for them and the stories he would tell about waste, like when they were building palo verde he said they were allowed to tace tools home he also said that he saw them bury a backhoe and other equipment because the people that ordered the materials for the job over ordered a bunch and didn’t want to look stupid so get rid of all extra any way you can

  16. I have tried several times to change contact information. My husband has passed away and he did all the payments online. I am able to make payments without a problem but not able to change any contact information which is frustrating
    Please advise!
    Thank YOU
    Darlene Stafford/ Bill under Rufus Stafford
    15330 West Sells Dr.
    Goodyear, AZ 85395

  17. First, let me make one thing clear — I am not complaining about APS’s response time to outages — you do a great job, However, we seem to be headed down the path we were on many years ago. Power outages [one last night and a couple of months ago]. The issue in not the outage, but the area affected. Years ago and now, Sweetwater to Thunderbird and west to Paradise Valley Mall. Never is anyone else in our immediate neighborhood affected. Last time we had more outages than you could count and electronic equipment damage. I hope APS is addressing this issue — please advise. Thank Carl Lange

  18. I installed solar panels on my home last year. My Dec bill was unusually low and I had 595 kWh credit showing as remaining on my Dec bill. My Jan bill showed no credit carrying forward from Dec. Because of this I had to pay in Jan for 264 kWh used where if the credit from Dec carried forward I would have paid the minimum.

    Does any credit remaining in one year not carry over to the next? Are credits at the end of the year wiped off and each year I need to start building credits all over again in the new year? Please let me know.

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