Contact Ann Taylor Customer Service

Contacting Ann Taylor Customer Service Center

Ann Taylor is a clothing company offering online and offline shopping for women of all ages. The official website tends to cater toward online shoppers rather than customer service contact information for Ann Taylor customers. The corporate website for ANN Inc. offers a completely different set of contact information and may be more suited for contacting customer service with your concerns – outside of the retail realm.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The phone numbers listed for Ann Taylor online are open from 8 a.m. to 11 p.m. Monday to Friday and 9 a.m. to 9 p.m. Saturday and Sunday.

Mailing Address

If you wish to contact Ann Taylor Online – or general customer service – you can address your letter to:

Ann Taylor Client Services
Attn: Senior Director, Client Contact
2500 Farmers Drive
5th Floor
Columbus, OH 43235-5706

Official Website

The official website for Ann Taylor online is But, the corporate side of the business is available at Customers can shop online or contact customer service from the main Ann Taylor website. If you have an account, you can view past orders and learn more about refunds via your online account.

Customer Service Email

We did not find a direct email address for Ann Taylor customer service, but there is a contact form located online. The form asks for some simple contact information, but it could take up to 5 business days to receive a response, according to Ann Taylor customer service. The email form is located here:

We sent an email to the customer service department to test the 5 day waiting period. We are still waiting for the response from customer service in regards to our question.

Our Experience

When we called Ann Taylor, we did not have the best of experiences. We were first greeted by an automated response system that eventually ended the call. We called another Ann Taylor customer service number and again greeted with an automated system. This time we were able to speak with a live customer service representative. We asked about specific information required to apply for an Ann Taylor credit card. The English speaking representative guided us through the requirements and answered our questions quickly.

You can contact customer service at and send an email. When we sent an email, we received an immediate automatic response stating a representative will call within the next few business days.
After we sent our initial email to Ann Taylor, we immediately received an automated response with 5 minutes stating a customer service representative would respond as soon as possible. As soon as possible translated into 4 days for a customer service representative to respond to our initial question. The response was helpful as it answered or question, see below:

Response (Shayanna Smith) – 03/20/2012 08:50 AM
Dear Mr. Banks:
Thank you for contacting Ann Taylor regarding your Credit Card inquiry. I have researched your inquiry and have found that all information needed to apply for our Ann Taylor or LOFT Credit Card can be found by clicking the following link
Shay Smith
Ann Taylor Client Services

Auto-Response – 03/16/2012 12:57 PM
Dear Client:

Thank you for your email! At Ann Taylor, we get women, and we appreciate your valuable time. We will research and fully respond to your inquiry as soon as possible.

Ann Taylor Client Service Team

Customer By Email (Richard Banks) – 03/16/2012 12:57 PM
Name: Richard Banks
Message: When applying for an Ann Taylor credit card, do I need an
specific information? Where can I find information about the terms and

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11 Comments on “Contact Ann Taylor Customer Service
  1. Dear Sir/Madam

    Good day!
    This is Sharif from Bangladesh, I have a buying house owner
    Pls see below my company introductory letter

    We take this opportunity to introduce ourselves that we are a team of
    professionals functioning as an Apparel-sourcing & Quality inspecting
    company in Dhaka, Bangladesh. We professionally managed by an
    educated, technically qualified, dedicated staff to assure the quality of
    the ready made garments products. Our aim is to source excellent
    fashion product for our esteem Buyers from quality suppliers. We have a
    experience in garments industry and so we have the ability to source
    any kind of Fashion product that you might look for.

    We have control over more than 10 factories of all kinds of Knitwear and

    Quality and delivery lead-time is our major responsibility that we
    mind to follow in all our projects and we never undergo any compromise.

    At a glance please find below our product ranges for your kind
    reference and evaluation purpose:


    ITEMS: Polo shirt, Tee shirt, Sweat shirt, Shorts, Hooded jacket,
    Trouser, Shorts, Tank top, Pajama, Sleepwear, Skirt & many more for
    all sizes. GSP for EU & B25 for CANADA is available.


    ITEMS: Smock, Shirts, Dresses, Trouser, Shorts, Pyjama, Sleepwear,
    Skirt & many more for any size ranges. GSP facilities are available
    for local fabrics and B25 for Canada.

    FABRICS TYPE: Any type of cotton, cvc, polyester, nylon, spandex, tc
    such as twill, canvas, denim, taslon, mesh, poplin, voile etc.


    ITEMS: Pullover, Cardigan,Hooded Cardigan, Dresses means any fancy or
    regular items in 3gg up to 14gg with GSP facilities for EU customer
    and B25 for Canadian customer. Any size ranges & age group.

    Our services:
    – Source quality product at the best possible price
    – Selection of vendor based on the product requirement from our
    selective range of factories
    – Sampling development at quickest possible timing
    – Order execution and quality Control under our dedicated and
    expert quality assurance team:
    – Pre – production check, PPC
    – Initial production check

    – During production check
    – Final random inspection

    – Status reporting on weekly basis
    – Container stuffing and loading supervision
    – Documentation and shipping co-ordination.

    If you have any sample programe in your hand please give us a chance to
    prove our capability. We are looking for your kind order.

    pls confo upon receipts

    sorry to bother u.

    Thanks and best regards
    HOUSE # 18 , ROAD # 12, NIKUNJO # 02
    CELL # + 88 01915518050
    E MAIL,

  2. I send back my order and I filled the form of changing a size of petite 2 . I don’t know what’s going on with it because I haven’t get it yet or maybe the customer service didn’t see my request. If I can’t get it on May 17, probably I will not want to it. So I will ask to get refund. Thank you so much

  3. I’m having a very serious problem with Ann Taylor. Long time to send the product (despite I had paid Express Delivery) and double charge.
    I’ve sent many emails to Ann Taylor and no answer up to now.
    Very bad customer service.

  4. When do you expect to get more of the “Tall Modern Slim Denim” jean in Holis Wash, Style 315310 in particular size 12T. Thank you.

  5. sorry, I’m danny from Tanzania, i bought a shirt on the lable is written, remove this lable before wearing this garment, i removed and inside the lable there are two piece of like aluminium very bright sealed in a packet. what are these pieces and what do they mean? lable is written, ANN TAYLOR LOFT.

  6. I have been trying for over an hour to get someone on the phone to go over my charges on my credit card.. I have been charged twice for the same amount and i returned the items!! no credit.. Please have someone get back to me or I will have to cancel all charges….

    Thank you, Sherie

  7. Very frustrating trying to resolve a check returned in error by the bank. Charged $25 late fee with no notification from AT. First time in over 25 years account was not paid in full monthly. Their Comenity bank service rep wrote that my “Reeds” account was suspended despite the copies of my bill from Ann Taylor and my bank statement. Did not even get the right retailer looking for the extra $25 for nothing. I will no longer shop at AT and will close my charge account. Hopefully they will get that transaction correct.

  8. I just want to use this media to express my absolute gratitude to store #1009, I am from Gaithersburg, Maryland. I was vacationing in NC, Willimington for a week July 2017 and shopped at Ann taylor in Mayfield mall. I must say I was overly impressed with the service my family and I got, the store was closing and they DIDN’T kick us out instead they help us beyond measures, even open accounts, I have longed to see such Customer service Danielle, Mary and Juliana was exceptionally great, I’m very hard to please and I look for frown and body language whenever i ask for help or enter a store, but these ladies I can’t find words to express how professional, and great they were. So Danielle, Mary and Juliana thanks for making our shopping experience a remarkable, satisfying experience.

  9. Respected sir/mam
    I want to knowns how can join your business as a shape of franchisee in Ludhaina punjab.Kindly send me query as possible as soon.

  10. Friendly, helpful customer service rendered by Shawanna at your Ann Taylor Factory Store #1233 Located in the Premium Outlets – Williamsburg VA
    She offered my any opportunity to open an Ann Taylor card for my holiday purchases and offered amazing assistance with the perfect skirt for a very important event, directed me to the dressing rooms;.. All great service

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