Contacting American Standard Customer Service Center
American Standard specializes in stylish, functional parts for kitchen, bath and home. Some of the most popular parts are American Standard’s faucets, sinks and shower/bath stalls. The company has a strong consumer following, but there is also a commercial side to the business. The official website offers information about all products and services offered by the company and access to American Standard customer service.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The American Standard customer service team is located on the east coast. Calls are accepted from 8 AM to 6 PM Monday to Saturday for technical support. Retail and wholesale support is available from 8 AM to 7:30 PM Monday to Friday and 8 AM to 6 PM Saturday. There are no hours listed for general customer service, which likely means the line is answered 24 hours a day.
- Customer Service: 1-800-442-1902
All customers call the same American Standard customer service phone number, but the hours each department is available differ so check the hours of operation before making your call if you need technical or retail/wholesale help.
American Standard lists a contact address on the customer service page. The address sends your letter to the customer care department in Piscataway, New Jersey.
American Standard Consumer Care 1 Centennial Plaza Piscataway, NJ 08855
Customers can enter the URL http://www.americanstandard-us.cominto their computer browser to find the official website for American Standard. The website works as a description portal for current product lines as well as an online store where customers can purchase American Standard products. Additional company information and contact can be made through various social networks.
- Facebook: https://www.facebook.com/AmericanStandardPlumbing
- Twitter: https://twitter.com/AmercanStandard
- Google Plus: https://plus.google.com/+americanstandard/posts
Customer Service Email
Whether you need a simple product question answered or you want to know more about bathroom toilet seats sold by American Standard, there is a way to find out without making a call or writing a letter. American Standard customer service is available by email. The company also publishes bathroom design and product information on the Professor Toilet website.
- Email Customer Service: http://www.americanstandard-us.com/contactUs.aspx
- Professor Toilet: http://www.professortoilet.com/
The customer service department for American Standard is by far one of the most professional we have encountered in a long time. Sure, we waited through the automated system similar to other companies, but the real customer service began when the agent answered the call.
We asked the agent about the warranty of the products as well as the return policy. The agent explained the warranty, but then proceeded to explained the extended warranty and how to return the products to participating retailers. At times, a customer service representative would simply state the obvious and end the call. American Standard decided to take care of the customer to the best of their ability. Please tell us your experience mirrored our experience? Comment below.
I cannot find a method to contact you by email from outside north America. I have a troubleshooting issue regarding a toilet. I live in Thailand, but need an English response.