Contacting Ally Customer Service Center
Ally is a bank that stepped into the spotlight when other traditional banks were raising fees and charging customers for the most mundane of normal banking tasks. The premise behind Ally is to take out the physical banks and replace them with a virtual network of financial services. You pay less for fees and get better customer service because there are no employees standing around counting your money.
Ally gives customers quite a few contact options, because there are no physical banks that customers can walk into to have questions answered. You have to use the phone, email or mailing address to contact anyone about your accounts.
Phone Contact Numbers
The banking customer service line is available 24/7, but the auto customer service line is only available 7 A.M. to 7 P.M. Monday to Friday and 9 A.M. to 4 P.M. on Saturday. There are no customer service hours on Sunday.
- Customer Service (Bank): 1-877-247-2559
- Customer Service (Auto): 1-888-925-2559
- TDD Customer Service: 1-877-320-2559
- Fraud Hotline (24/7): 1-800-971-6037
- Outside the US: 1-757-247-2559
Alli Bank (Bank Slips and Deposits)
P.O. Box 13625
Philadelphia, PA 19101
Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044
You can find everything you need to know about your bank or auto account on the official website for Ally at http://www.ally.com/. Ally is different from other banking institutions as they are dedicated to making your experience affordable, but it also means there is no physical bank to visit so you have to be familiar with the website, your account and contact information for the bank if the need arises.
Customer Service Email
We are learning that few companies actually offer an email address, but contact pages are all over the place. For Ally Bank, you can contact a representative with a general question using the Contact Us page, but this form is NOT to be used for specific information about your account or to send personal or account information. There is a secure contact form that can be access from within your account.
We sent communication to the customer service team to test response time and quality of the answer.
The Ally customer service line is the best we’ve used. The call was answered by an automated response that told us the customer service hours (24/7) and gave us the immediate option to hit 0 to bypass the system. We were asked to press 1 for auto or wait for a banking representative. At 40 seconds the call was answered by Tom, a well-spoken man. We asked Tom if he knew of a customer service email address for the Ally customer service team. He said he did not have an email address, but we could contact the team by using the contact page on the Ally website.Click here to leave a comment about your customer service experience.