Contact Allstate Customer Service

Contacting Allstate Customer Service Center

Contacting Allstate Customer Service Center

Allstate is the largest casualty and personal property insurance company in the United States. The company currently insures more than 16 million customers. With such a large customer base, customer service is the key to success. If you need to voice a concern or ask a question, you can contact the customer service department by phone, email, traditional mail or through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is open for business 24 hours a day, 7 days a week.

  • Customer Service: 1-800-255-7828
  • Claims: 1-866-621-6900
  • TTY: 1-800-877-8973

The customer service department in Canada is open Monday through Friday 7am to 10pm and Saturday 9am to 5pm, EST. The claims department is available 24 hours a day, 7 days a week.

  • Corporate Headquarters (Canada): 1-905-477-6900
  • Alberta/British Columbia/Manitoba/Saskatchewan: 1-800-661-1577
  • Ontario: 1-800-387-0462
  • Quebec: 1-800-463-2813
  • Nova Scotia/New Brunswick/Prince Edward Island/Newfoundland: 1-800-561-7222
  • From the USA: 1-800-387-0462
  • Media Inquiries: 1-905-475-4536

Mailing Address

Allstate Insurance CompanyP.O. Box 120551819 Electric Rd. S.W.Roanoke, VA 24018


Allstate Insurance CompanyP.O. Box 12055Roanoke, VA 24018


Allstate Insurance Company of Canada27 Allstate ParkwaySuite 100Markham, OntarioL3R 5P8

If you are looking for the contact information for your local agent, the information is available here:

Official Website

Customer visiting the Allstate website can find information relating to retirement planning, insurance and claims. There is news and information relating to policy updates throughout the website as well as online tools and insurance calculators.

Social Media

Allstate is connected to customers through social media. Aside from posting information relating to products and services, the customer service team addresses concerns in a timely basis. The most efficient way to connect with the customer service department is through Twitter. The company has a dedicated page for customer service concerns. The average response time was less than 30 minutes.

Customer Service Email

The customer service email address listed on the website allows customers to voice concerns or address questions relating to products or services. We sent a message asking for information relating to bundling products and pricing.

Our Experience

When you contact the customer service, you will need to state the department you are attempting to reach. We tried to press zero (0) several times in order to reach a live customer service agent. This process did not work. We suggest listening to the options carefully, considering there is no direct option to the customer service department. After selecting several options, we reached the customer service department. We discussed payment options and the claims process. The representative was knowledgeable and helpful. Our call went better than expected. Can you say the same about your customer service experience? Share your thoughts with us below.

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