Contact Allegheny Power Customer Service

Contacting Allegheny Power Customer Service Center

There seems to be some confusion regarding Allegheny Power, Allegheny Energy and First Energy. Allegheny Power was an energy provider in West Virginia and Maryland, but the company was purchased by First Energy. Allegheny Energy, a separate company, was also purchased by First Energy so no matter how different the three companies once were, they are all one company today. Allegheny Power covered the service areas now covered by Mon Power and Potomac Edison.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

If you want to contact Allegheny Power customer service, you’ll need to choose the correct customer service center. Potomac Edison covers the area in eastern western Maryland and the eastern panhandle of West Virginia. All other areas are covered by Mon Power.

  • Mon Power Customer Service: 1-800-686-0022
  • Mon Power TTY: 1-800-955-9445
  • Potomac Edison Customer Service: 1-800-686-0011
  • Potomac Edison TTY: 1-800-955-9445

Mailing Address

There may be multiple company phone numbers, but there is only one mailing address for to contact Allegheny Power customer service. This address is listed as the payment address, but customers can also use it to send customer service communication. You may want to send an additional copy of the same letter to the corporate address we’ve provided.

Allegheny Power
c/o Mon Power or Potomac Edison
P.O. Box 3615
Akron, OH 44309

First Energy Corp.
76 S. Main St.
Akron, OH 44308

Official Website

Visit to find the link to your local energy company. You will not find a link to Allegheny Power, but you will find reference to Mon Power and Potomac Edison. Choose the one that shows your area on the coverage map. Once you’ve clicked on the company link you will be able to access your account, pay your bill online and contact customer service. You do NOT have to log in to your account to reach a customer service agent by email, phone or mail.

Customer Service Email

There is no specific Allegheny Power customer service email, but you can choose the proper company from the drop down menu on the customer service form on the First Energy website. Once you’ve chosen the company you can choose the subject of your email and fill out the personal information required to send the form. We sent along a customer service email requesting information on the company that now covers a small town in the eastern panhandle of West Virginia.

Our Experience

We called Mon Power to see how fast we could make it through the automated system. We pressed 0, but the line was setup to restart the list of options when 0 was pressed. After listening to all of the options we press 5 for something else and then said other options. Our agent answered the call within a minute, but just getting through the voice-activated system took more than two minutes.

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5 Comments on “Contact Allegheny Power Customer Service
  1. Allegheny Power is supposedly our provider. It is very confusing when Mon Power & First Energy is also included.

  2. Hi I was wondering if you could supply me with a name and phone number of someone within your company in which would be interested in a coal reclamation pile. The pile has been estimated at 500,000 ton and has a BTU content of 6,000 and sulphur content is .65. I am located in Saltsburg, PA 15681. I would really appreciate any help in finding me someone to contact.

    Thank You!

  3. street light outage called before it works a couple of days and is out again it acts like it has a bad connection my granddaughter catches the bus before 7am and without the light it is really dark this street light has been at this location before 1983 please fix it this time it is the street light at mailboxes on right hand side of road down over the hill. Thank you very much Linda Ambrose

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