Contacting Alamo Customer Service Center
Alamo is one of the largest car rental agencies in the United States. The company is a subsidiary of parent company Enterprise, which also owns National Car Rental. The company was founded in the early 1970’s and has since grown into an international player in the car rental business. Alamo has offices in North America, Australia, Europe, Africa, Central America and Mexico.
The main focus of the company is complete customer satisfaction. The goal is to have happy customers and repeat customers. In order to make this happen, the company provides several ways for customers to provide feedback on their experiences, including calling the customer service department, contacting the corporate headquarters, emailing the customer service department or visiting the Facebook page.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
- Reservations: 1-877-222 9075
- Alamo Insiders (reservations): 1-800-906-5555
- Alamo Insiders (customer service): 1-800-882-5266
- Roadside assistance (U.S.): 1-800-803-4444
- Roadside assistance (Canada): 1-800-407-4411
- Special needs customers: 1-800-651-1223
- TTY: 1-800-522-9292
- Customer service (billing): 1-800-445-5664
Alamo Corporate Headquarters600 Corporate Park Dr.St. Louis, MO 63105
Customers visit the official Alamo website https://www.alamo.com/index.do?iataNumber=AL020112&affiliateRes=Y&cm_mmc=Google-_-Brand-_-GS_SE_Rental_B_NTL_E_US-_-alamo. have the ability to rent vehicles, sign up for the Alamo Insiders rewards program, as well as check out last minute deals and promotions. The company recommends reviewing the Alamo FAQsprior to contacting the customer service department.
Although provides several ways to communicate with the customer service department, customers may want to contact the local branch. Customers can visit the search locations page in order to find the nearest Alamo.
Customer Service Email
Alamo did not have an email address, so we had to attempt to contact the customer service department on the Facebook page. We asked if the company had a dedicated email address for customer issues and concerns. We are still awaiting a response.
When we contacted the customer service department, customers are inundated with options. Unfortunately, none of the options are for the customer service department. We had to select another option and request to speak with a customer service representative. After waiting approximately 90 seconds, we were speaking with a live agent. We asked questions relating to insurance, specifically if customers had to purchase insurance when renting cars.
The agent assured us we didn’t need to purchase insurance, but to ensure our current car insurance could cover the cost in the event we were involved in an accident. The call was short and to the point. Were you able to speak with a live agent immediately or did you have a long wait. Let us know your Alamo customer experience in the comment section below.