Contact Alabama Power Customer Service

Contact Alabama Power Customer Service

Contacting Alabama Power Customer Service Center

Alabama Power is the residential and business energy company for nearly 1.5 million people living and working in southern Alabama. The company powers about 2/3 of the state. The company’s history began in 1906 when Alabama Power opened its doors as a utility company. At that time the focus of the company was to supply local residents with affordable energy. The focus has remained the same, but the number of customers has grown exponentially.

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Contact Info:

Phone Contact Numbers

The Alabama Power customer service department is open from 7:30 a.m. to 6 p.m. Monday to Friday to answer questions about the official website and 7 a.m. to 6 p.m. Monday to Friday for business customer service. Residential customer service is available 24 hours a day, seven days a week.

  • Power Outage Reports: 1-800-888-2726
  • Help with the Website: 1-800-245-2244
  • Customer Service (residential): 1-800-245-2244
  • Customer Service (business): 1-888-430-5787

Mailing Address

Alabama Power Attn: Customer Service 600 N. 18th St. Birmingham, AL 35292

Alabama Power Attn: Payments P.O. Box 242 Birmingham, AL 35292

Other company addresses for local branches of Alabama Power are available at

Official Website

Current and potential Alabama Power customers can visit the official website at From the official website front page, visitors can access online accounts, makes changes to products and services they purchase from Alabama power or contact Alabama Power customer service. Payments are also accepted online. You can choose to log in to your account to make a payment or visit to pay without logging in to an account.

Social Media

For quick answers to general questions about Alabama power, customers can visit social media pages. Sign in to your account and navigate to the company page. You can send the company a message by writing directly on the company’s wall or tweeting with the @ symbol.

Customer Service Email

Whether you have a question about your account or a general question for Alabama Power customer service, customers can email customer service using the online contact form. This is not the form to use if you have a financial question for Alabama Power customer service. Financial questions and questions about payments and billing should be address via phone.

Our Experience

When we gave Alabama Power customer service a call, the call was answered by an automated system. We pressed 0 to skip the voice-activated system. We pressed 0 a couple more times and the call was transferred to an agent. Our call was answered in 55 seconds by an Alabama Power customer service representative.

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