Contacting AirTran Customer Service Center
Through the hard work and dedication of its seasoned staff, AirTran formed in order to fill a void when Eastern Airline went under. The company began from executive and staff of Sothern Airways as well as former employees of Eastern Airlines. The original name of the company was ValuJet and then subsequently changes to its current name. Throughout the company’s relatively short history, it began to transform the air travel through innovation, including the ticketless travel and low cost travel.
In the early years of the 21st century, AirTran began its next stage of growth by being acquired by perennial low-cost airline Southwest Airlines. This not only created a larger fleet, but allowed for a better customer experience.Click here to leave a comment about your customer service experience.
Customers wanting to connect with the customer service department will need to during regular business hours. The customer service department is open Monday through Friday 8am to 10pm; Saturday and Sunday 8am to 8pm EST.
Phone Contact Numbers
- Reservations: 1-800-247-8726, 678-254-7999 or 407-318-5600
- Customer Relations: 1-866-247-2428
- Refunds: 1-866-573-3863
- Group Sales: 1-888-419-6109
- A+ Rewards: 1-888-327-5878
- System Baggage Service: 1-800-965-2107 ext. 8900
- TDD: 1-800-868-8833
- Travel Agent Desk: 1-800-799-5401
- A2B Corporate Program: 1-888-301-5809
- Government and Military: 1-877-468-4492
AirTran AirwaysCustomer Relations1800 Phoenix BlvdSuite 104Atlanta, GA 30349
Visit the official AirTran website http://www.AirTran.com/Home.aspxin order to reserve a flight, check into an existing reserved flight or check the status of a flight. The company recommends frequent flyers sign up for the A+ rewards program in order to save money while traveling. The company also allows customers to reserve hotel accommodations and rent cars.
Customer Service Email
Go to the Contact Us page https://www.aplusrewards.com/contact/contact_us.aspxin order to send a message to the customer service department. We sent a message asking the procedure relating to traveling with someone with a life threatening food allergy. We also asked if the company could not serve peanut-based snacks. The automated response state a customer care agent should respond within 48 hours.
Although we connected with the customer support team rather quickly, the automated system was confusing. After we selected the option to speak with a customer service representative, the system provided a laundry list of information not related to our call. When the customer service agent answered the call, we asked if the company charged a fee if we canceled our reservation.
The agent explained that in the event a customer cancels a reservation, they are charged $75. Not what any customer wants to hear, but this is the policy of the company. Did you have a better experience when contacting AirTran? Share your comments below.