Contact Air India Customer Service
Contacting Air India Customer Service Center
The roots of Air India started in 1911 when a pilot flew six miles to move mail from one town to another. From there Air India founder J.R.D. Tata began a company that grew to be recognized as the national airline of India.
Click here to leave a comment about your customer service experience.Contact Info:
Phone Contact Numbers
Air India services flights to India from various countries, including the United States and Canada. Local customer service departments are open from 10 a.m. to 5 p.m., but there are no hours for US and Canadian Air India customer service.
- US Customers: 1-800-223-7776
- Canada Customers: 1-800-625-6424
- UK Customers: 44-208-560-9996
- Online Customer Service: 011-24624074
- Frequent Flyer Program: 1800-180-1407
Air India customer service is also available at every major airport that accommodates Air India Flights. For detailed contact information for a specific airport counter, visit http://www.airindia.com/SBCMS/Webpages/Airindia-Office-India.aspx?mid=247 and select the proper country.
Mailing Address
You can address communication with Air India to the corporate headquarters at:
Air India Ltd. Airlines House, 113Gurudwara Rakabganj Rd. New Delhi 110 001
Or
Air India BuildingNariman PointMumbia 400 021
Official Website
The official website for Air India is located at http://www.airindia.com. The website is dedicated to booking flights and giving customers access to flight information, online check-in and other customer service options. There are two contact pages for customer support and contact details. Air India customer service is available in numerous countries, so check the Contact Details page at http://www.airindia.com/SBCMS/Webpages/Airindia-Office-India.aspx?mid=247 for specific contact phone numbers and email addresses.
Customer Service Email
- Online Booking Support: eCommerce@airindia.in
- Frequent Flyer Program (1): call.bom@airindia.in
- Frequent Flyer Program (2): call.del@airindia.in
- General Questions: flying-returns.ai@iclployalty.com
- Questions about Miles: retros.ai@iclployalty.com
- Redemption Questions: redemptions.ai@iclployalty.com
- Silver Edge: silveredge.ai@iclployalty.com
There are also dedicated email addresses for US and Canadian customers available at http://www.airindia.com/SBCMS/Webpages/Airindia-Offices-USA-Canada.aspx?MID=247.
Customers also have the option of filling out a customer service form online and submitting the form for a reference number. The online form is located at http://www.airindia.com/SBCMS/Webpages/feedback_form_new.aspx?MID=287. Once you receive the reference number you can check on the status of your feedback on the status page at http://www.airindia.com/SBCMS/Webpages/feedback_status_new.aspx?MID=287. You will need the reference number to check status.
Our Experience
We need the help of customers who’ve contacted Air India customer service – customers like you. Feel free to leave a brief or lengthy comment about how you were treated by Air India customer service. It doesn’t matter if you flew out of JFK International, Trichy Airport or Heathrow. When you share your customer service story others know exactly what to expect from Air India.
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