Contacting Aetna Customer Service Center

Aetna is one of the world’s largest healthcare companies which provide consumer and traditional managed healthcare products and services. The company focuses on medical management capabilities, disability plans, long-term care plans, group life insurance, behavioral health plans, dental, pharmaceutical and medical plans. With the lives and wellbeing of customers at state, Aetna takes pride in providing the best possible customer service team.

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Contact Info:

Customers have the ability to contact the customer service department by phone, traditional mail and email.

Phone Contact Numbers

When customers want to contact the customer service department, you will need to call the corporate headquarters. The company does not have a direct line to the customer service department.

• Corporate headquarters: 1-860-273-0123

Mailing Address

Letters mailed to the corporate headquarters will be delivered to the customer service department or the responsible party.

Aetna Inc.151 Farmington Ave.Hartford, CT 06156

Official Website

When customers visit the official Aetna website http://www.aetna.com/, they can find out information regarding products and services offered by the company. They can review applicable providers in the local area and how the company wants to make healthcare work for them. The website allows customers to learn about the need for adequate healthcare. You will also find section of the site that contains forms necessary to complete registration.

To find out additional information on the site, customers will need to register with their plan identification number.

Customer Service Email

Customers can send an email to the corporate offices with the email address listed here: http://www.aetna.com/about-aetna-insurance/contact-us/forms/about/contact_us.html. There are several specific categories listed I order to send the correspondence to the appropriate department. One thing we noticed is customers must include their member identification number in order to send an email. Since we registered for the site, we were able to contact the company by email. We sent a message asking if there was a dedicated email address for the customer service department. The automated response stated a customer service representative would respond within 24 hours.

Additional methods of communication include:

• Twitter: https://twitter.com/Aetna
• Facebook: https://www.facebook.com/AetnaInternational

Our Experience

The word of the day as it relates to Aetna is satisfied. We called the corporate offices expecting the run around, but in fact, we were connected to the customer service department within 60 seconds. We didn’t have to endure a confusing automated system, which made us happy.

We asked the customer service department if we have questions regarding coverage in multiple areas (medical, dental, life), who do we contact? The agent explained that when customers have concerns, any department is qualified to answer concerns. We were pleased with the outcome of our call. Not every call to the customer service department is enjoyable. We want you to share your experiences with us in the comments below.