Contacting A&E Customer Service Center
A&E is a cable television show responsible for reality, educational and dramatic shows, among many others. In addition to the A&E network, the company is also responsible for other networks like Lifetime, Bio and the History Channel. You can browse through the different show pages or visit the A&E shop for show-themed merchandise.Click here to leave a comment about your customer service experience.
Choosing the right contact information is important when calling or writing to a television network. We’ve included contact information for the store and the network. Of course, the shop A&E customer service information is more abundant than the network.
Phone Contact Numbers
From 9 AM to 11 PM daily, the customer service team at shop A&E is available to answer your product and order questions.
- Shop A&E: 1-800-933-6249
Finding a phone number for A&E customer service was a little harder until we discovered A&E is a Hearst Television company. Hearst is the parent company behind the network, so you can give them a call with a problem, concern or compliment about A&E customer service.
- A&E Corporate: 1-212-210-1400
Grab a piece of paper, pen and envelope and jot down the most important things you want to discuss with A&E customer service. Whether your letter is about a show or series or a product you ordered from the A&E shop, you can contact A&E customer service by mail. If your problem is WITH A&E customer service, choose the Hearst address; Hearst is the parent company for A&E Networks.
Hearst Television300 W 57th StNew York, NY 10019
A&E Television Networks235 E 45th StNew York, NY 10017
When it comes to a vast network of channels and companies like the one A&E is associated with, you can bet there are multiple websites. The A&E site is located at http://www.aetv.com/ and the shop for the network is located at http://shop.history.com. There’s also a site for A&E Networks at http://www.aenetworks.com.
Customer Service Email
There is a support page on the A&E site where you can Submit a Ticket http://www.aetv.com/support/ for customer support. We were surprised to find out you don’t have to register for an online account to submit the ticket. Simply fill in your name, email address, issue, summary and details and send the message along. We chose to ask about Duck Dynasty to find out if the duck calls are available for sale online.
When we called the customer service department, we wanted to know the return policy for purchases made at the online store. We didn’t find the return policy on the site. The agent explained the return policy for the majority of the items is one year. According to the agent, the only thing which could not be returned are DVD’s, due to copyright laws. In the event the customer receives a damaged copy, the customer service department will replace the same copy.
The communication with the customer service department was easy and painless. Did you have a similar experience? Share your story with us below.