Contact Adorama Customer Service

Contacting Customer Service Center

Contacting Customer Service Center is more than just your ordinary camera store. The company offers a complete line of camera equipment and accessories for purchase as well as rent. If you have questions or concerns relating to products or services, contact the customer service department by phone, email, traditional mail or through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is open Monday through Thursday 9:30am to 7:30pm and Friday 9:30am to 4pm, EST.

  • Customer Service: 1-800-815-0702 or 1-212-741-0466
  • Fax: 1-212-645-4533

The sales department is open Monday through Thursday 9am to 7:30pm, Friday 9am to 4pm and Sunday 9:30am to 5pm, EST. The store is open Monday through Thursday 9am to 8pm, Friday 9am to 2pm and Sunday 9:30am to 5pm, EST.

  • Sales: 1-800-223-2500
  • New York Store: 1-212-741-0052
  • Fax: 1-212-463-7223
  • Purchase Orders: 1-212-741-9087

The rental department is open Monday through Thursday 8am to 7:15pm, Friday 8am to 6pm and Sunday 10am to 4:45pm, EST.

  • Rentals: 1-212-627-8487
  • Fax: 1-212-929-9013

The Photo Lab is open Monday through Thursday 9am to 6pm and Friday 9am to 1pm, EST.

  • Photo Lab: 1-888-216-6400
  • Federal Government Sales: 1-888-209-5558
  • Fax: 1-212-741-1027
  • Local Government Sales: 1-888-582-2500
  • Fax: 1-212-741-9087
  • Law Enforcement Sales: 1-888-874-1586
  • Fax: 1-646-758-8568
  • Professional Services: 1-888-582-3900 or 1-212-645-5754
  • Fax: 1-212-463-7223
  • Used Department: 1-800-223-2500 or 1-212-741-0052
  • Trade Ins: 1-212-741-0052 ext 2107
  • Fax: 1-212-675-8715

The verification department is open Monday through Thursday 9:30am to 4:30pm and Friday 9:30am to 12:30pm, EST.

  • Verification Department: 1-800-223-2500 or 1-212-741-0052
  • Fax: 1-212-741-0467
  • Other Inquiries: 1-800-223-2500 or 1-212-741-0052

Mailing Address

Adorama 42 West 18th Street New York, NY 10011

Official Website

Customers visiting have the opportunity to purchase new and used cameras and accessories. The website also features a rental program. When you shop for cameras and accessories, you have the opportunity to search by type, style, price as well as by brand. We recommend creating an account prior to purchasing your first product. This allows customers to track recent purchases and send secure messages to the customer service department. In the event you need additional information relating to products or services, we suggest reading the Adorama FAQs.

Social Media

You have the opportunity to connect with the customer through social media. You will notice the customer service department replies to customer concerns within 12 hours. When we posted a message relating to international shipping, we received a response within 90 minutes.

Customer Service Email

When you send a message to the customer service department, you will receive a response in approximately two (2) business days.

Our Experience

When we contacted the customer service department, we reached a live agent in less than 60 seconds. After the agent answered the call, we asked the agent for additional information pertaining to the trade in program. The agent explained the program and ended the call. Our overall experience was better than expected. Thoughts? Take a moment to share your thoughts with us in the comment section.

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