Contacting ACS Customer Service Center
ACS is a Xerox company that outsources customer service and customer care via a call center environment. In addition, the company offers an interactive call center so you can see how things should be setup if you are planning an in-house operation. Call centers are utilized by nearly every retail industry, including banking, mail orders, online orders and more. If there is a major business offering products and/or services, there is bound to be a call center on the other end of the call. Xerox also owns the ACS Education company that processes student loans and provides cloud computing, document management, IT outsourcing and HR services.Click here to leave a comment about your customer service experience.
Much of the contact information provided by ACS can be used to learn more about the services ACS provides. If you are already a customer, you may have a different list of contact information – likely the business specialist in charge of your account.
Phone Contact Numbers
ACS customer service is available from 8 A.M. to 8 P.M. EST Monday to Friday. The call center is closed on Saturday and Sunday.
- Business Solutions: 1-877-414-2676 or 1-315-529-3284
There is no mailing address for ACS customer service, but there is an address for Xerox corporate offices.
45 Glover Ave.
Norwalk, CT 06856-4505
The official website for ACS is http://www.acs-inc.com/. You will find links to other service websites from Xerox listed on the Services page. Some service websites allow customers to log in to an account to make changes, pay bills and such. Other sites, like the main ACS website does not have a log in for customers at all.
Customer Service Email
ACS does not list a customer service email address in the traditional form, but they do offer a contact email form customers can use to learn more about available business services. The contact form is not the place to contact ACS about billing matters or to send credit card information if there is a billing issue. This is only a general contact form.
Unfortunately, a company which offers customer service in a call center environment should have someone answering the phones. We attempted over the course of an hour to reach a customer service representative to no avail. Finally after an hour, we attempted to contact customer service again. This time a representative answered the call in less than 10 seconds. With the start of colleges and universities, we asked about the student loan services available through the company. The representative answered our question with an air of authority.
If you take out the hour lag just to talk to a customer service representative, the experience went rather well. Do you share the same sentiments? Let us know below.