Contacting Acer Customer Service Center
Acer began as a small company in the late 1970’s and has since grown into the second largest manufacturer of notebook computers in the world. The company maintains its place in the industry by focusing on breaking the barriers of technology, while placing people on the forefront of every decision.
The company is not merely a stand-alone company, it is an umbrella corporation for brands individuals know and trust, including:
- Packard Bell
When customers want to voice questions and concerns to the customer service department, the company provides several avenues designed to provide quick and accurate responses.Click here to leave a comment about your customer service experience.
Customers can contact the customer service department located at the corporate headquarters Monday through Friday, 9am to 5pm. Additional methods to communicate with the customer service department include email and traditional mail.
The company also offers a method in which customers can contact customer service 24 hours a day, 7 days a week. This service, Answers by Acer, is paid yearly fee where customers have direct access to the customer service department. The plan includes:
- One issue: $99
- Five issues: $149
- 15 issues: $200
- 30 Issues: $300
- Single use “how-to”: $19 – $80
Phone Contact Numbers
Contacting the customer service department mean calling the corporate headquarters.
- Corporate headquarters: 1-408-533-7700
- Media: 1-949-471-7040
- Technical support (new products only): 1-800-517-2237
In order to call the customer service department, you will need to verify your product is eligible. In the event the product is out of warranty, customer will need to purchase one of the Answers by Acer plans.
Acer America 333 West San Carlos St.Suite 1500San Jose, CA 95110
The official Acer website http://us.acer.com/ac/en/US/content/home provides insight into the computer company. Customers can purchase products, download update and manuals and even learn more about all applicable products and services. Customers can register a device or visit the customer support page for invaluable knowledge regarding their products. An additional resource is the answers page.
The customer support center allows customers to connect with the customer service department via email, Live Chat, traditional mail and phone. The phone service is only applicable if your device is under warranty or if your purchase an Answers by Acer plan.
Customer Service Email
If customers want to email the customer service department, they will need to use the email address here: http://acer.custhelp.com/app/ask. In order to send a message, customers will need to sign into their account or register for the site. Signing up for the site is simple and does not require an excessive amount of personal information.
We sent an email asking if the company has a list of service centers. We are awaiting a response. Additional ways to communicate with the customer service department include:
- Live Chat: http://acer.custhelp.com/app/chat/chat_launch
- Facebook: https://www.facebook.com/AcerUSA
- Twitter: https://twitter.com/AcerAmerica
When we contacted the customer service department at the corporate headquarters, we were asked to hold for the next available operator. We anticipated a longer than average wait, but we were mistaken. In less than one minute, the operator answered the call and transferred us to the customer service department. We asked if the company had a section of the website where we could review manuals of older model computers. The representative explained the company did and walked us through the process of finding the portion of the site.
We didn’t expect the operator to go above and beyond, but they did. When calling the customer support team, did they go beyond your expectations and “WOW” you? We want to hear. Whare your store with us below.