Contacting Accu-Chek Customer Service Center
Accu-chek is a diabetic supply company that sells small blood glucose monitors and accessories. Many of the products available from Accu-chek are sold over the counter at major retailers and pharmacies throughout the United States. Some insurance companies cover diabetic supplies and others do not so check with your insurance company before purchasing to see if you qualify for insurance reimbursement or coverage. You do NOT have to be diagnosed with diabetes to check your blood glucose levels or purchase some Accu-chek devices.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The Accu-chek customer service department is open 24 hours a day to answer product questions from customers. Blood glucose monitoring and insulin delivery can be life-saving, so handling problems with equipment immediately is extremely important. Calling Accu-chek is the best means of contacting an agent, especially if there is a problem with a device.
- Customer Care: 1-800-858-8072
- Roche Diagnostics: 1-317-521-2000
If you are having trouble with computer software used with some Accu-chek devices, you can call for tech support from 8 AM to 10 PM ET Monday to Friday. Software is NOT needed to check blood glucose it just keeps track of your levels for convenience.
After quite a bit of searching, we found the company address Accu-chek customers are write with concerns. The address if for the parent company behind Accu-chek devices.
Roche Diagnostics US9115 Hague RdIndianapolis, IN 46250
The main Accu-chek website in the US is https://www.accu-chek.com. The company describes current products and announces any product recalls or safety issues on the front page. Connecting with the company via customer service is as simple as clicking the Contact Us link at the top of the page.
Social media is another place where customers can read Accu-chek updates and connect with the Accu-chek customer service team. At times social media is faster than calling or emailing.
Customer Service Email
There is a general email form https://www.accu-chek.com/us/questions-and-suggestions.html for Accu-chek customer service, but the description of the form claims it is for website questions and comments – not product help. Accu-chek prefers customers call the Customer Care number listed above for all product inquiries.
We sent a message to the customer service department about low cost monitors for people who want to keep track of blood glucose for overall health reasons.
Speaking with a customer service department should be a delightful and positive experience, not a chore. This is the case when we contacted Accu-chek. The automated system provided several options, but none directed our call to the customer service department. Several attempts to press 0 in order to speak with the operator failed. This only returned the call to the beginning of the call. We decided to listen to the entire message and eventually select an option. This led us from one department to another and finally the customer service department.
We asked the agent if we could return used products if they are defective. After all of the hassle, the agent explained customers could not due to health concerns. We feel as if this information should be located on the main website. We want to know if other customers experience such a low level of customer service or is it just us? Have a story? Share it below.