Contacting AbeBooks Customer Service Center
AbeBooks is a Canadian bookstore that sells print, text and rare edition books. There does not appear to be any digital books on the site, so this company is about the physical rather than the virtual. Customers can register for a free account and search for print books by author, title, keyword or ISBN number all from the front page of the site.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
There is no contact phone number for AbeBooks listed on the customer service page. There is a media phone number, but that number specifically says NOT to use it for customer service issues. No matter how many times we went in circles clicking on customer service links, none ever produced a contact phone number.
Sending a letter to AbeBooks may be one of your better bets. The address we’ve provided is for the Canadian customer service department. You should take your letter to the post office for proper postage as the letter is traveling outside the United States.
AbeBooks Inc Attn: Customer Service Ste 500 655 Tyee Rd Victoria, BC V9A 6X5
Customers and book lovers alike can find the official website for AbeBooks at http://www.abebooks.com. The site is a sales portal, so that is the main theme throughout, but there is a bit of customer service information for the customer. If you click on the Contact Us link at the bottom of the page you’ll be taken to the complete list of contact options. There is no phone number for the customer service department, but there are other contact options, including social media pages.
- Facebook: http://www.facebook.com/pages/AbeBookscom/6607674487
- Twitter: http://twitter.com/abebooks
- YouTube: http://www.youtube.com/user/AbeBooks
- Flickr: http://www.flickr.com/photos/71137143@N03
Customer Service Email
Email appears to be the prominent means to contact AbeBooks customer service. You can ask a question, send a complaint or contact the support team about selling your own books.
- Ask a Question: http://www.abebooks.com/abe/ActionRequestInsert
- Lodge a Complaint: http://dogbert.abebooks.com/abe/ActionRequestInsert
- Compliment AbeBooks: http://dogbert.abebooks.com/abe/ActionRequestInsert
- Sell on AbeBooks: firstname.lastname@example.org
When a company does not offer a phone number to contact the customer service department, a red flag is raised. This makes us believe the company has something to hide. We searched further into the site and found out the company does offer telephone support; only to the retailers who sell AbeBooks. We have to rely on contacting the customer service through social media or the email customer contact forms. When we receive communication from the customer service department, we will inform you of the outcome. Have you had the ability to speak with a live customer service agent? We want to hear your story. Take a few minutes to comment below.