Contacting AARP Customer Service Center
AARP is a non-profit organization aimed at supporting health, well-being and independence for people aged 50 and above. Anyone can choose to join the organization, but services are only provided for older members.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
AARP customer service agents are available by phone from 7 AM to 11 PM EST Monday to Friday. There are no hours via the customer service department on weekends.
- Customer Service: 1-888-687-2277
- TTY: 1-877-434-7598
- Spanish: 1-877-342-2277
- International: 1-202-434-3525
You can write to AARP customer service at:
AARP 601 E St. NW Washington, DC 20049
Your letter needs to include your name, address and contact information. Be as detailed as possible if you’re reporting a problem or asking for help. The AARP customer service agent will likely receive your communication within about one week, but it could take some time to receive a response depending on the situation. If your letter is transferred to another department for processing it could also increase your wait time. If the situation is time sensitive, contact AARP customer service by phone.
At http://www.aarp.org you will find information about how AARP was started, who makes decisions within the organization, locations for upcoming events and an application to join the organization. AARP is open to everyone, but services are only provided if you are 50 or older.
Customer Service Email
Contact firstname.lastname@example.org if you are a current member of AARP or if you have questions about how to become a member or member benefits. Your email will be returned as soon as possible, if your inquiry requires a response.
You can also choose to fill out the online contact form if you have questions about membership: http://www.aarp.org/help/help_form_benefits/
The AARP line is answered by an automated recording explaining some of the details and programs offered by the AARP. If you press 0 during this message your call will be transferred to a customer service agent. On the day we called, our call was answered but the line was silent and then the call was transferred to the recording again. We pressed 0 again to transfer the call to a representative and waited for an agent. This time the agent answered the call. The agent was clearly not from the the United States and we had extreme difficulty understanding her answers to our questions. Finally we asked her to send us information on AARP benefits and she told us to visit the website.