Contacting AAA Customer Service Center
AAA started out as a small company offering automotive support, but the company has grown exponentially over decades and now offers everything from travel discounts, various forms of insurance, roadside assistance and membership to an exclusive club – for a fee. With virtual hands in so many customer-oriented and claim-based businesses, there is bound to be quite the customer complaint/praise record.
AAA offers multiple customer service contact phone numbers and methods – so find the best one for your needs and contact AAA customer service today.Click here to leave a comment about your customer service experience.
Depending on the reason you want to contact AAA customer service, you may want to place a call, mail a letter or send an email. The company offers all three forms of contact and more.
Phone Contact Numbers
Choose the phone number that best fits your AAA customer service needs.
- Membership: 1-866-566-8635
- Travel: 1-800-444-8691
- AAA Auto Sales: 1-800-643-5339
- Health or Life Insurance: 1-800-333-4242
- Auto or Home Insurance: 1-866-315-1252
- Website Customer Service: 1-877-465-1127
- Quality Assurance: 1-877-282-3682
- Corporate Headquarters: 1-800-477-4222 or 1-704-569-3600
- Roadside Assistance: 1-800-222-4357
- TDD Number: 1-800-477-4222
6600 AAA Drive
Charlotte, NC 28212
The official website for AAA is located at http://aaa.com. There is a LOT of information on the website. AAA sells products and services online and they offer customer service and claim submission online as well. We did not find any dedicated websites for Roadside Assistance or AAA insurance, so you have to run through this website for all your customer service needs. If you register for an account we assume you’ll be able to link your account to all AAA services.
If you are having trouble contacting customer service, some customers report having good luck using the Facebook and Twitter pages to contact the service department.
Customer Service Email
There is no customer service email or contact form on the AAA website. This is one of the few sites we’ve visited that offers no contact form. We did navigate over to the FAQs section in hopes of finding a link to submit a new question. If you visit the FAQs page you can click the Ask a Question link and submit an online form. We submitted the form and asked for a customer service email…we’ll let you know when we receive a response.
We took a bit of time to call the AAA customer service number provided on the Contact Us page. The call was answered by an automated system. The system could be bypassed by pressing 0, which took us directly to a representative. The phone rang five or six times before it was picked up by an automated response to hold followed by an advertisement for AAA services. We heard a bit of music and then the call was answered by a friendly representative that was happy to answer our question about GO magazine.
Dear Sir or Madam,
I joined AAA three years ago. At that time I was charged fairly, even if I had to be a member and pay
$50 that it was no use to me. Since then my car is three years older and cheaper, so the replacement
costs much less in case of total damage. My deductable is $2000, so I pay for any small accident.
I have never had any accident or violation. Saying all that why every six month you charge me $60 to $80 more ? That in fact it should be less because my car is three years older and I have never charged the insurance company. Considering my income that is only Social security, you are forcing me to drop
my comprehensive insurance and just have the third party insurance. The Social Security does not
increase $60 to $80 every six month, and if you are living in US you know that car insurance is just one item. I hope I hear from you.
I was driving on Cherry Street in Long Beach this afternoon. I was trying to pass a AAA Agent Car who was weaving in and out of traffic because he was on his cell phone. Who enforces California’s State’s policy on anti-cell phone use against AAA Agents who are on their cell phones? Who assumes the risk if this AAA agent gets into an accident? Does a AAA member like me assume the risk?
License plate number: 6SVBO18
Time: 12.35 PM
I get AAA E mail’s but something is not right with a message coming up about a certificate not being right.
If I try to do something I can not get rid of the message.\
I will have to quickly delete any E mail message from AAA.
I an a member for ages since 1946.
I have to stop at the office on Sunrise Blvd as my cloth money belt has gone bad. One zippered section no longer fastened.
today i was in need of aaa road side assistance and called them at 8:26pm for a flat tyre it was a shock for me that the money i was spending on aaa was not worth spending at 9: 40 i got a guy coming in a truck saying he will get my tyre and get some air filled in that from a gas station and will return back after another 30 mins he also told me that there is a nail in my trye but its good i can go abt with same in tyre and can drive on highway with that , i asked him why he havent got repair truck with him to just put a puncture on it so that i drive safely to home and to my horror he replies that i dont have any air in my truck to fix your tyre, i asked him he came then after like 1 and half hour just to tell me that he dont have tools to put a puncture to my tyre. he told me that his dispatch told him to just go and replace tyre on this truck so he did it.
i ask aaa what the hell you guys think that i gave u money for last 4 years, to play games with me in the time i need help form aaa.
its not this time way back 3 months i had another incident, was traveling with my 6 years old daughter and neede a tow for like a mile or so to get to a auto repair shop to get a new alternator and then it was like 4 hours wait in car with my six years old daughter which i already told the agent on phone that send some thing soon cause i am with my 6 years old daughter, but all in vain every body thinks that am paying aaa fee to get streess and late service & play games. since that day my daughter is so scared of all this that when ever she thinks of it she starts crying. who is responsible for this , today when i called back aaa when i got the agent she put me on hold for like 15 mins approx to test my nerves again and a guy came on saying that we dont provide tyre punctures on site on the other hand the guy who came there was telling me that they had thoes trucks too but the dispatch told him to go on this truck which is not having air in it , i asked him what the hell he think that he came there for a flat tyre or just to joke with me .
After all this i made my mind to pursue this to every where i can do, let every oe know what is the reality of aaa and tell every one that spending money with aaa is worth nothing .
i also need some answers to my these two episodes of complete stress and waste of time .
plzzz dont say sorry i need answers! concreat answers with proofs and results,
check my record if i dont delay my payments for the service then i need my service in time too.i never used the service in last 4 years and now when i am in need of it you guys play with me.
tell me today who is responsible afo all that is done to me i came back home with same flat tyre and no body helped me
check your records for a 2 calls which i made from 2489370877 today( 2/2/13) at 8:26pm and at 9:50 pm and give me answers for that service which u tried to provide that too incomplete.
Recently I requested a Trip Tik to Florida and found the new format was terrible. On no page of directions was the name of the state listed. On each page, the caption stated “Continuing to Englewood(Sarasota), Florida. We had to rely on the large road map. I could have gotten the same information on Map Quest. We always depended on the TripTik to make it easy to get to our destinations but if this is the new “guide” I will have to consider cancelling my membership and I have been a member since 2000.
I had a tire issue with my car this weekend.
I got great service from Williamsburg, VA car center.
Mike Huey was very professional and helpful. Jerry the mecahnic on duty corrected the issue in minutes.
I’ve been a AAA member since 2007 and routinely receive mailers informing me that my membership has expired even though my membership often has more than a year to go. Contacting AAA “Customer Service” is a joke. I’m dumping AAA as soon as my membership truly expires in 2014.
I have been a member of AAA for many many years. My father got me my first membership when I originally got my license, at the age of 16. I am nearly 46 now and have had numerous quality experiences with AAA. I recommend their services routinely to family and friends. I have always appreciated the understanding and ability to adapt policies as my coverage needs change throughout the year. I even purchased my niece her first membership and I am delighted to know if any roadside emergency should occur, that she would be in safe hands.
That being said, I recently required the aid of AAA. It was a Sunday and I had broken down on a highway with a very high volume of traffic. Unfortunately, due to being slightly in distress, I do not recall the names of either of the two operators who fielded my calls. Both however, we’re less than pleasant and fell far short of the level of courtesy I had come to appreciate. Working as a Dental Hygienist for 26 years, I am we’ll aware that it can be difficult sometimes to deal with people in distress. However, it would certainly never be acceptable for me to conduct myself with the utmost of kindness. I am very much displeased with the lack of tolerance both of these operators exhibited. Personally, I have always treated people as kindly and politely as I would like to be treated. I am severely disappointed. I will continue my membership with AAA, as they have proven to be a positive experience countless times previously. Regardless, I felt compelled to share my misfortune.
Thank you for the forum,
Your new trip tik is horrendous!!! Leaves a lot to the imagination and is NOT USER FRIENDLY. Return to the old trip tik or you may be losing us as customers. Also we requested a trip tik from our local AAA and guess what – they gave us someone else’s trip tip. We were going to the same state but extremely different locations within that state. Also your female representative argued with me that this was indeed the correct Trip Tik and it was not – had to use a large map to get to our destination. Thank you FOR NOTHING BUT TROUBLE on our RECENT trip!!!!
Terrible time with customers service, I attempted to call 4 times from my office and someone hung up me every time. When I called from my cell phone it went through fine. Sorry for your luck but I would never bring my policies to your company.
Get employees that understand what they are doing.
Your Triptik website is not working. Cannt get driving directions to come up.
I think its BS that AAA advertises NATIONWIDE assistance for everyone on new years and yet i called to inquire about the services and they do not provide it in my state. Last time i checked Missouri was a part of this nation, maybe i need to go back to school. I understand they dont have to do this, but at least be honest about what you are doing and dont lie to get free publicity. Just like every other company out there, they dont do anything for the people, just their own gain
I brought my car to AAA in Raleigh (Glenwood Avenue) in May, 2013. Spent $1,500 + and as of today, my car is still not fixed. Plus, it will not pass inspection… On the wall there is a sign “customer satisfaction guaranteed” well, they need to take that sign down. After four tries at AAA, they still have not fixed my car. The repairs made I feel were unnecessary. Two other service stations (one being Nissan of Cary) told me it was the timing chain. NOT the computer, which AAA replaced. I think a refund is in order, or the timing chain replaced at not cost to me. I mentioned that, but did not get a favorable response..
I do not want to get any more special offering mailings from AAA–none at all except once a year to renew. If it continues, I will leave AAA.
My 1st year membership runs out on 4/1 and I’m trying to decide if I’m going to renew. My first and only call to AAA was a disaster. This past summer, my wife and I met my daughter and her 2 small children in Dunlap, TN….about 1/2 way between our 2 homes. After dinner, we came out to leave and my daughter discovered that she’d locked her keys in her van. I called AAA and was told someone would be there in no more than 30 minutes. After 3 subsequent calls, and many excuses, still no one was there after 90 minutes. In the meantime, we had to occupy 2 children, in the dark, in 90+ degree temperatures. A man and his wife, who were from Dunlap, came out of the restaurant and could tell we had a serious situation. The man called a retired Sheriff’s Deputy he knew who arrived and had the door open in 15 minutes total…..including travel time. It was the best $40 I’ve ever spent. AAA really failed me in my first, and only time of need during my 1st year of membership. I never received a subsequent call from AAA asking if we were OK, had our situation resolved…..NOTHING!! NOT IMPRESSED! Please tell me why I should join for another year with that kind of service/response…..very disappointing but not the first bad experience with AAA that of heard of from other people since.
I just spent hours futilely trying to get questions answered about AAA AZ’s “Member Deal” offering what appeared to be only partial Angie’s List service for $9 for one year, a “40% discount.” I wanted to know if my feeling about partial service was correct, because Angie’s list actual retail price for all services is $39.
After talking to several people with AAA who knew nothing about it, I was given the phone number for a local Member Services office. A recording told me “all representatives are busy helping other members, leave your phone number,” etc. etc., and you know the rest.
By this time, being thoroughly frustrated, I gave up, looked for discounts, went to Angie’s List’s home page and, to make a long story somewhat shorter. got the full-year, full-boat of services for $8.99!
I had a similar experience with a “Member Deal” garage door offer awhile back.
Your “Member Deal” thing stinks!
called for motorcycle key and they do not have a locksmith to do it.. Then I received a call that I do not have motorcycle coverage even though I paid for it and my card states motorcycle…
I will never ever renew with AAA
This is a joke. I have been online for an hour trying to find the correct customer service number to no avail. All the numbers I dail either take me to an office I don’t need or I get disconnected. The numbers on my card don’t even work properly. When my premuim is up we are divorcing you AAA. You are bad for business. People be warned this company has horrible customer service.
We have had AAA insurance since the 70’s. We have car and home and insurance with you. In April we placed a claim in which a storm hit our house and did substantial damage. It has been 2 months and your company still will not take care of the claim. We had 3 roof companies tell us that it needed to be replaced. But instead you want it patched and not taken care of properly. People will not call us back and just give us the run around. This is absurd how your company has not taken care of this. Every other house in our neighborhood has been fixed by ofcourse other companies. We pay thousands of dollars a year for this insurance. Please read this e-mail and respond to it! We NEED a new roof!
To Whom It May Concern,
For the past four years our daughter, Emily Welch, attended University of North Carolina Wilmington(UNCW).We frequently traveled from NJ to NC to see our daughter. On more than one occassion we utilized the AAA Car Care Center in Wilmington. Most recently, August 23,2013, our daughter took her 2007 Yaris to the AAA Car Care Center in Wilmington to have the timing belt replaced. Immediately after receiving her car back the belt that AAA installed made a terrible squealing noise. She brought the car back to AAA and they told her it needed to warm up and it would be fine. It was not fine and continued to squeal loudly on a daily basis. Our daughter returned to NJ recently and we took the car to our trusted mechanic. He showed us how the belt that AAA had replaced less than a year ago was completely worn away because it had been installed incorrectly!!!! He also told us that the Yaris DOES NOT HAVE A TIMING BELT. It has a timing chain that never needs to be replaced. He replaced the belt and miracle of miracles no more squealing. Thank God the improperly installed belt did not break while my daughter was driving back from NC to NJ or AAA would have a law suit on their hands. The AAA car care center took advantage of our young daughter. I plan to file a claim with the Better Business Bureau as well as any other consumer protection groups I can find. Our family gave that Car Care Center thousands of dollars in business. We will never use or recommend AAA again. We have been long time members of AAA. As soon as our membership runs out we will not renew.
After many years of safe driving, I very recently caused a rear end bump to the car in front of me. The officer called to the scene, without further investigation or review of my driving history or maybe an on-the-spot check of my ability, cancelled my license. This may have been based on my young age of eighty eight. However, I consider myself to be a safe driver, naturally, and am willingly agreeable to an on-the-road test. How can this be arranged and with who? Help is very welcome. Don
I have to say we have been members for years and the best service I have ever recieved was this past week or so. Tow driver James B16 (Cleveland Ohio) gave me friendly superior service. I was totally impresed with his outstanding personallyity and service. “I am not his mother LOL :))” Thanks Again Triple A you picked a good employee
PLEASE MAKE SURE HE IS COMMENDED!!
When I explained my emergency I was told I would receive help in 30 minutes or less, after over 30 minutes I checked to see how much longer to receive help and the dispatcher said another 30 minutes. Would be helpful it not just said soon, and it’s a lot later in emergency situations.
Road Side Service is terrific! Always pleased with assistance we receive; however,the Service Centers are a different story. I have had my car repaired twice at AAA Service Centers in the last month (2 different locations in Greensboro, NC.) Not only was the wait too long (with no status information unless I went to the desk to inquire) I feel repairs were recommended that were not necessary * the Mechanic is the expert so I trusted what he said; however, I am sure I was taken advantage of and repairs were done that were not needed. Due to both experiences I will NEVER go to another AAA Service Center for ANY SERVICE!!!!
I took my 2013 ford edge to Ford Dealer for moon roof glass replacement. to make a long story short. I tried to contact AAA about my shattered glass on my moon roof. I tried 2 days and finally got through to AAA. I told the AAA rep about my problem and he told me to contact safelite glass company. FYI. they had left it on a nice ladys desk I quote, she said it was sitting on her desk the whole time she was on vacation, so from august 12to today August 18th they just ordered my glass today, I was told it will be to the direct shipment to the Novi mi office, and this will be 3 to 5 business days more. So this means what was suppose to be done overnite will be 2 weeks. The whole time I have been paying for rental car, do you think when I called AAA and ask if they could pay for my rental car cost. I was told flat NO. I have been AAA customer since 1994. Very dissatisfied AAA customer, I either have to take this as a norm or get new insurance, what would do???????? walled lake mi
I receive a high volume email each day. I have tried to cancel AAA’s daily Email specials for several days. You do not have a well marked unsubscribe function. Your ads state do not answer to this ad, go to AAA.com, but there is no function there that can be easy to find. I believe there is no such function! There fore you need to unsubscribe me or I will unsubscribe all my business with AAA!
I will not change my comments. Change my Email subscription or I will change my business!
Purchased an AAA battery in November or December of 2013. On September 10, 2014 I had to call for roadside assistance because the car would not start. Sent a driver out to jump start car and test battery. Car started with a jump, but battery would not hold the charge. Sent second driver out to tow car and retest the battery. Again car started with a jump, but would not hold be charge. Car was towed to a reputable mechanic who put the battery on a professional charger for 4 hours. Battery did NOT hold the charge. Mechanic replaced battery, and everything was fine. Original drivers claimed it was the alternator, or a short somewhere in my car. After calling AAA to explain that I was now out $200 due to their incompetent service men, I was told to bring the old battery to them in a city about 35 miles from my home, so they could test it. They would reimburse me IF the battery tested to be bad. Who are we kidding?? If they didn’t admit it was bad the first two times they tested it, why would they admit it after I drove the dead battery to them in another city?? Worst customer service ever!! I WAS a customer for 31 years. But, they will not get any more of my money! Their battery warranty is a rip off, pure and simple!
To whom it may concern:
I am writing this e-mail as a formal complaint against AAA Connecticut…
On Tuesday 9/9/14, I contacted AAA at approximately 10:40 to request roadside assistance for a dead battery at my residence…I provided the dispatcher with my information and she told me that service would arrive at or before 11:45 AM…
At approximately 12:00 I called back and asked for an update on my service call and was told that the drivers were all out on tows and that I should expect service at or before 12:22 PM…
At 12:30 I called back once again and was told by the dispatcher that she would have to call me back with an ETA…and she never did…
At approximately 1:00 PM…AAA did FINALLY show up and jump start my car…
This time delays and lack of timely customer service is my first issue with AAA… It should NOT take 2+ hours to get a simple roadside assistance call!!!
My second issue is:
During my second call, I inquired about AAA’s battery replacement service…and I was told they DO offer the service, however, they do not offer the service in Hebron!??
When I asked why, I was told that it clearly states in their “handbook” that services are not available in all areas…BUT it does NOT clearly disclose which areas it is or is not offered in…
Now…I have TWO problems with this…
How can AAA indiscrimetely decide which areas it will or will not provide a service to it’s PAYING members?
…and AAA takes ALL your geographical (location) information WHEN you open your membership…so they KNOW this information about YOU…so why can’t they provide a CLEAR and TRANSPARENT disclosure of the services that they do or not offer…so that consumers can make INFORMED decisions when they PURCHASE their membership…NOT when they have to use that service…only to find out it is NOT available to them…
In my case, I was stranded, because I called several stores and they would ALL sell me a battery…but NO ONE would install it…so it would have been completely POINTLESS for AAA to just jump start me…because I would not be able to shut my car off…without a new battery!!!
In addition, the driver that serviced me told that was complete “BS” what AAA told me…because Bell Town motors in East Hampton and another garage in Norwich BOTH due “light duty repairs,” but they don’t like to take the calls because they “don’t pay (AAA) what they (the garage) don’t get paid what THEY would charge for the call…” and that no one wants to take those calls…
In closing, I feel that this is a VERY POOR BUSINESS practice on the part of AAA…and is VERY misleading to it’s members and consumers!!! I feel that information on services offered should be clearly disclosed UP FRONT and NOT when you actually need and are denied the service…and left stranded! This is NOT the first time that AAA has stranded me and refused services!!!
I would greatly appreciate your assistance in resolving this matter and thank you in advance for your consideration!
Please feel free to contact me at this e-mail address or phone # if you have any questions or would like additional information…
I went to a AAA car care plus to see if I could get another rearview mirror for a 98 escort. The guys seemed uninterested at the shop (Sobeck Rd, Columbus OH) in helping me. One guy came outside to look at the damage, took my contact information and never called me back . He said he would call me back by the end of the day. As a 15 year AAA member I expected better. At least give a phone call saying that you can’t help would have been better than no call at all. Will never go to one of these AAA car care ever, and will tell anyone who ask not to go to them either. AAA should not be affiliated with the Sobeck RD location because the guys who worked there seemed more interested in telling jokes and bs than helping customers. THANKS FOR THE HASSLE.
I submitted a report of poor service to you (online) about my experience of September 3, 2014 at BWI. I asked for an explanation, but like your promised roadside assistance, I received no service…
You will lose a customer if there isn’t a good explanation.
In brief, I needed a battery jump in BWI Marshal AP hourly parking on Wed, Sep 3 at approximately 5:30 PM having come in from Portland, OR aboard SWA 826. I received zero assistance and was told to use BWI’s maintenance service.. Why doesn’t AAA have some kind of an arrangement with BWI and make the service call in support of the people who belong to the associationzzz/
I submitted a report of poor service to you (online) about my experience of September 3, 2014 at BWI. I asked for an explanation, but like your promised roadside assistance, I received no service…
You will lose a customer if there isn’t a good explanation.
In brief, I needed a battery jump in BWI Marshal AP hourly parking on Wed, Sep 3 at approximately 5:30 PM having come in from Portland, OR aboard SWA 826. I received zero assistance and was told to use BWI’s maintenance service.. Why doesn’t AAA have some kind of an arrangement with BWI and make the service call in support of the people who belong to the association
I have been a member for 44 years. I’ve used your towing service once. What I use consistently is your trip tics. Your trip tics have 120 to 300 miles per page, giving you the big picture and making it easy to plan stops and over-nites. Your new format is like a GPS screen, I don’t need both. Who ever made the decision to make the change must fly and never used a trip-tic. Or maybe the decision maker was born after 1960, and doesn’t understand the needs of all those retired people that travel south in the winter every year. AAA check your membership demographics. If you have a large segment born before 1960 and you can risk losing them, maybe you make a few bucks by selling your old system to AARP.
SIGNED UP FOR AAA THE FIRST WEEK IN DEC..NO PROBLEM TAKING THE $112 FROM MY ACCOUNT BUT NO MEMBERSHIP PACKAGE HAS ARRIVED AND GOOD LUCK TALKING SOMEONE WHO CARES ABOUT THAT. I WANTED TO ADD MY DAUGHTER AND HUSBAND BUT IF THIS IS AN INDICATION OF YOUR ROADSIDE SERVICE I WANT TO CANCEL IMMEDIATELY.. WORSE CUSTOMER SERVICE EVER!
About a month ago I bought a box of 90 39 gallon large garbage bags. I have used 1 roll, but have ended poking holes in them or tearing them trying to get them apart. We never had a problem with them before, but these are a real pain to use. They were bought at Sam’s club in Champaign Il.
I was told to contact Bernie Koch i Wilmington ,Delaware on a personal matter. I sent him a letter on Dec. 16,2014 and have not heard from him or his office. It is not right if the letter is sitting on someones desk and not ack.
18 mo. old AAA battery tested low capacity ability and oxidation on plates. AAA said their test shows good and refused to remove one cap to see the oxidation. He offered to sell another one to me. Can’t print my response. Last year I was on the 55 with a flat for 2.5 hours after I called AAA. Their excuses and hem and haws and uh huh, I see, ok, oh just a minutes, etc. are well rehearsed. So long, losers!
Been a loyal AAA member over 30 Years. Have all my insurances (Cars, Homes, Earthquake) with AAA.
Now AAA tells me to get my Umbrella insurance somewhere else !!!
Why ?? Because I serve as a volunteer Board Member at a HOA (non profit organization)..
Sounds to weird and strange to be true???:
Yes it is
I even had the case escalated to a supervisor with the same outcome.
AAA does decline umbrella insurance coverage. Because I am a volunteer Board member at an Homeowners Association . Yes there was a claim opened (trip and fall) several years ago against the HOA . Nothing ever happened, but the case is still open.
I did of course mention to the supervisor: Did you guys ever hear about the Davis-Stirling Act. Or hear about civil Code Section 5800-5810.
Volunteer board members shall not be held liable or can not be sued when serving on a non profit Organization..
This law was signed into affect so people would be willing to volunteer and offer their time to do good.
Now AAA is telling people if you do that we might not Insure YOU!!!
Just think about how many volunteers are out there holing a position at a Non profit Organization. Most of which will be sued or have to deal with a claim at one point.
And to reward all this volunteers out there AAA will in return decline coverage!!!
Come On AAA are you for real!
AAA is a great company. I want to start off by saying that, unfortunatley some of the service providers they hire does AAA members wrong so that the service providers can meet AAA’s Standards. For instance If you have a Battery through AAA, The service provider Will come out and either tell you that your battery is shot when in fact its perfectly fine and then they give AAA a bad Test Code to make it look legit!or and in most all cases if you have a AAA battery with a warranty, when they send a service provider out they do not want to honor the warranty not because of AAA but because it hurts the providers percentage which in turns causes the company to miss out on money! The owner of the company I worked for told us to tell the customer that we dont have a battery on the truck or van and for them to go to the AAA auto care center…Like I said its not AAA its the people they contract to do they jobs and They can not keep up with the wrong doings of the company when those companys are manipulating the system…Im sure its not like this everywhere because some people in this world are still honest people. I will say though. If you live Between Wilkesboro to Huntersville NC. Then you way in fact fall to this bc there is only one provider for that area. That happened to be the company I worked for! I was terminated for speaking out against their ethics of how they pay their employees and how they do customers! 104 scheduled hrs a week and bring home a 450 dollar check and thats without taaxes being witheld! I am a AAA Member and will remain one but in my area I would rather pay someone than to get mislead by these providers!
HORRIBLE CUSTOMER SERVICE! Called in to use the card that I NEVER USE to tow our broken down vehicle. Was told, our membership just expired. Made a payment over the phone. They verified ALL our information. Then said we would receive new cards in the mail and to use the old card until then. Now we call in tonight because we need our vehicle towed and we are physically near the vehicle.. and they tell us that we didn’t make a payment and no one seems to be able to help us. On hold for 20 min, then 30 min, then was disconnected. Then called back to membership services and hold another 30 min. Debit shows on my card, but apparently they only take money and never assist in a real emergency
I went to AAA on yesterday to get my brakes done and I knew that I was going to have to pay a little money but not what it ended up costing me. I told them originally that I wanted the ceramic brakes but then changed my mind because my vehicle is 10 years old and I didn’t need anything with a lifetime warranty on something that old. They told me there wasn’t that much difference in the price. Their that much difference with replacing the rotors cost me $852. The dealer wouldn’t have charged me that much. I am not renewing my membership with them and I will never take my vehicle there to be serviced again.
January 16, 2015
I have had AAA for 10 years I get my friend for Christmas a membership for the past several years. His mother is 86 and blind, it was severe cold and I know there are a lot of people having trouble starting there cars, a no brainer. he called AAA and this is what he was told by a very rude customer service representative, they have no home service stranded customers were a priority, He explained the situation and the rep told him call 911 if it is an emergency, we don’t have time for this, what!!!! What should have been said and done was take his phone number and call him back at a later time, not just tell him call 911 and hang up sorry no the way to run a company. I am very disappointed in the response of your company and the attitude of your workers, remember they represent YOU.
I have had AAA for 40 years and have paid for premium services. I called today to get someone to tow my car (under my carport) to my mechanic, about three miles away. I waited for nearly 30 minutes and was on hold; then disconnected. I called back and waited 43 minutes and finally got someone who would help me to do a simple task that caused me aggravation. I did not nor do not get services paid for. Also, I also tried calling the local branch of AAA and there was no human to answer the phone. It went straight to voicemail and I left a message.
Unless you are a glutton for punishment, do NOT give AAA a dime. I had a car accident 2 1/2 years ago, and my claims representative, Aaron Walker, seems to have forgotten where I live as my mileage reimbursement to and from continuing treat have gone Missing In Action. I have called and called him over and over again, and still no check arrives. I have not been paid for November, January and February. He just never g ets it right or feels the money is coming from his pocket and unless I stay after him, doesn’t send it. He has been trouble from Day One , when I first filed my claim stating he never received my paperwork to open a claim (which had been sent two weeks prior). I had the feeling he was talking to me via speaker phone, because when he said “Gee I never received your paperwork” (with one day to spare before the claim could not be opened) I could hear others laughing in the background and he must have though this behavior was quite cute. I said “well, LOOK for it.” Miraculously it was found. They drag their feet on paying claims if they do pay at all. They REALLY have to be stopped.
Three hour fifteen minute wait time for tow truck….all because of poor dispatching services from rooky students out of the Providence, Rhode Island call center. Bad road side service on weekends is to be expected for anyone affected by the novice dispatchers working on the weekends. It looks like the management at AAA can’t arrange to have their regular dispatchers work alternating shifts for the weekends! First call at 6:00pm with an ETA of 7:20pm. Follow up call at 7:00pm puts the ETA at 8:45pm. Next call at 8:00pm gives an ETA of 9:20pm. Do these guys have any idea of what is going on…..waited until the last minute and much bitching on my part to finally call one of their subcontracted towing services to take care of me. More profit for AAA and less service for customers….starts with low paid rooky staff on weekends, and trying to use their own limited fleet of AAA trucks until the customer complains enough to call out a subcontractor that must obviously cost them more.
Nobody at AAA will fess up to this…..had to get the full story from the subcontractor tow truck driver.
My car stalled during a busy rush hour traffic on Monday, May 18. I managed to move the car to the nearby parking lot and called AAA for a towing service. Dispatcher was friendly and cordial, but also professional and arranged for a towing service promptly. Not only the tow truck arrived almost 15 minutes earlier than I was told via a text message, but also the driver, Pat J from Ballard station, was so friendly and professional and prepared my car for towing quickly. I rode with him to the repair shop and it was a very pleasant ride with him. As an experienced tow truck driver, Pat carried out a pleasant conversation with me, knowing well that people in general are upset and frustrated when the car breaks down. I’m glad my first experience having my car towed was such a pleasant one, thanks to both the dispatcher, who took my call and the driver Pat J. Thank you very much to both of you!!!
AAA is literally cheating me out of money that they owe me. I cancelled my policy the day before it was renewed but the renewal fee automatically came out of my account. THIS WAS ALMONST 4 MONTHS AGO. During the very first call I was told I would be refunded my money in a check in the mail. I called again one month later, and apparently the check was never issued. I waited over another month for the check that never came and called once again, the gentlemen told me we could “void the old check” and issue a new one. I NEVER EVEN RECEIVED THE VOIDED CHECK SO I KNOW YOU ARE ALL LYING TO ME. It’s now been another month when I was told it would take 20 days. AAA are scammers and I will never even consider doing business with them again.
I trust AAA. I’ve been a member for 18 years. I look forward to your Westways magazines to provide insight on travel, tips on car purchases, updates on laws effecting my state, and so much more. I planned a 14-day trip to the Southwest (Arizona, New Mexico and Texas). I had planned to rent a car and was looking for discounts online when the Westways magazine arrived in the mail. I decided to use Hertz because they were providing discounts for AAA members and I trust AAA to partner with legitimate vendors. Here is a summary of experience:
The reason my family rented a car was to ensure reliability, safety, and ability to contact someone to help in case of emergency. We had a 14 day rental, by day 6, car #1 displayed radiator issues and smoke came through the vents. When I returned the vehicle to the Hertz rental at the airport, I was given two choices, one of which would cost me extra because it had GPS–which I had had not paid for with my initial rental. So I had only one car choice. Two days after having the car #2, air pressure issues displayed. In the middle of the Arizona desert, a monsoon storm struck at 9:00 am at night. The wipers did not work. My husband had to hold the wiper blade handle to have them function, and they only worked for slow speed. Upon returning this car to another airport at midnight and after driving for 10 hours, I was given an upgrade at no extra charge. Great. After arriving home, we went out to dinner to a place 20 minutes from home. Car #3 would not start. AAA provide a jump and informed us that the accelerator was overcharging the battery and showed us a very corroded and damaged battery. I have pictures! These are the reasons I will never rent from Hertz and I have been sharing with family and friends about our experience.
I am very disappointed with Hertz and I will never use them again. But even more disheartened I am with AAA. I thought AAA did a better job in vetting their advertisers to ensure that AAA customers receive “good service”. Disappointed.
went to my aaa office in Gaylord mi, and waited 20 min. to pay my bill in FULL and after NOone acknowledged I was even there left and will be looking for a company that will at least notice iam there
I’m a retired military veteran, and live overseas in Germany. For the last 10-15 years I have obtained my International Drivers Licenses, at the Montgomery, Alabama office. I have always been exempted from paying the fee AAA charges for the passport picture on the license. On 30 June 2015, I went to the Montgomery to get the IDP, but the Cashier (Brandi) did not know about any exemption. I asked her the call the office in Birmingham, but she gave me the number and told me to call. I just need clarifications, whether military veterans (Retired) are exempt from paying the passport photo fee.
PLEASE ….will you stop sending me letters to buy life ins.I am 84 years old ,to old for your ins.I don’t want it anyway.PLEASE stop Im sick of it.STOP STOP STOP
I have spent about an hour total trying to get someone to help me at your customer service number. I even tried reading a book while waiting and finally gave up. My granddaughter was on her father’s Triple A policy which he cancelled. However, Heather received a bill for the policy that was cancelled. Heather is in school overseas and is not aware of this bill. She does not owe any money. The policy # is 429 004 4407753200. Please do not send any more bills and confirm this membership is cancelled. Thank you.
Not sure where AAA has gone wrong and I often give people the benefit of the doubt. Just the facts: It took AAA three + hours to find a wrecker service (non contract) to tow me to a gas station because it is against there policy to have their drivers bring diesel gas to a customer. My insurance offers towing, so I thank you AAA for the motivation. I’m sure your customer service, dispatch and all that’s wrong with your communication systems will be resolved in due time. However I will not renew, nor recommend your service. If there is a yelp or better business bureau listing, I again will state just the facts there also.
To All It May Concern,
and I hope this includes every one in the corporate offices of AAA,even to the that person at the bottom of the hill.
Having returned from Miami, Florida 10/13/15, I placed a service call on 10/12/15 for a flat tire repair, to the local AAA office in the Downtown area of the Hyatt Hotel, at the Twin Towers Parking Deck. I called 5 times beginning at 11:36 a.m – 2:21 p.m, without a response from a service person until 3:03 p:m. ,at which time I refused service because I managed to get the tire partially repaired. Still, there is no reason for a 35 year member to wait that long. Do you think I have a right to voice this complaint ,or about someone being reprimanded for my 3 1/2 hours waiting for them to arrive? I believe I do!
I am very unhappy with how my account was handled. I received a call from your Amherst office, Dan. It was not explained to me that my credit card number would be kept on file to be automatically renewed. He offered me a $5 discount but not explained why. I was unable to renew at that moment, so I called him back to renew and he was going to charge me the $90. I reminded him of the discount and he gave it to me and also did not explain, about the automatic renewal and that is why I was given the discount..
We had been AAA members since the 1980s and in the past several years have given memberships as Christmas gifts. On 9/23/15, after working the night shift, I discovered my Jeep would not start.. While my wife drove from Portage, PA to Indiana, PA to pick me up, I called AAA to arrange to have the vehicle towed. I was told that it could not be towed unless I remained with the vehicle even if someone else was there to give the tow truck driver the keys. I could not wait hours for a tow truck because I had to be ready to go out for the night shift that evening. After 30+ years as members, we were very disappointed to find out that the membership we had paid for all these years was worthless when we needed it. Judging by the other comments on this site, we are not alone in our displeasure with AAA. Just writing to say Good Bye AAA!!! You won’t be getting our membership fees in the future. There are other companies who offer the same services.
Jade E. C.
CSAA Insurance Service Associate
Thank you for all your help tonight. You were able to find areas in my home and auto policy to reduce the premium. It can be frustrating sometimes to deal with my constant talking, but you made me feel good about it, and it made for a pleasant experience.
Thanks again ..You’re awesome!
I would like the automatic payments of car and house insurance cancelled and the bills sent to my house at 2 Gloria st,rochester,nh 03867 and also a completed billing statement for 1 year for both.
Please people if you never listen to comments or reviews, please stay away
aaa for any service. Not just there roadside assistance, but stay away from there their auto insurance policies, as well as their homeowners insurance as well. I have been a member of triple aaa for 61+ years. Never had any accidents, no claims to my homeowners policy until 2014. I was sitting at a red light and someone not paying attention to what they were doing, and her rear end accident tore up my car which had only 38,000 miles and had been well maintained. As of today, November 23, 2015 aaa has not repaired my automobile, the agents to include the”Supervisors” have done absolutely nothing but lie to us, and hide. I was always considered a “great” customers as long as they got my money and I made no claims. The only thing I got from aaa was an increase in my premiums. They send us letters saying we received all these discounts, so I rates have dropped. Just wait 2 months, you will receive another letter that your rate has gone up. I am angry at myself for being so trusted for a company that “used” to care. Now all they care about is how much they can rip you off, and if you do business with them they will ultimately screw you. Take a little time out, and select another company that offers the same products and really do care. I suggest you try USAA . As a WWII Veteran, a Tuskegee Airman, I truly used to believe in aaa. Avoid the stress, and spend less money and do business with someone that will at least return your call. Larry E. Brown Jr. At age 90, because they never repaired my car, with just 38,000 miles I have to purchase a new car living on a fixed income.
I purchased 2 Florida resident annual passes to Disney on 10/05/2015. Requesting passes with no block out dates so they could be used over the
Holidays. When we arrived and Disney and received our passes they were
Gold passes. Not aware it was not the same as Annual passes and in the iterim
the benefits changed. We did not find out until we received a publication that said there were block out dates.
Neither place told us we could purchase a substantially less expensive pass and not ruin our Holidays with passes different than we requested. Disney advises AAA is 3rd party and Disney is not responsible for any transactions with them.
I called 877-282-3682 for help with an issue regarding my bill 30 minutes ago. I was transferred to someone in North Carolina who had no idea why I was transferred there, She transferred me to someone who only handles roadside assistance, She transferred me to a number that has had me on hold for the next available agent for over 20 minutes. After a total of 35 minutes my call was disconnected. I am about to call back. I am still trying to resolve this issue that started on October 19th and AAA did not do what I was told would be done. This is possibly the worst customer service I have ever experienced and this to a loyal customer for over 30 years.
After over an hour on the phone/hold, I was just told that someone will call me back in 2 to 3 hours when they can verify that AAA actually said what is in the email that they sent me telling me how they would resolve the issue. And even though the email said they would cover the renewal, I was told they will only cover a portion of the renewal. That is not what the email that they sent me said but that is what they say they will do. Let’s see if I actually get a call back…It just continues to get worse!!
We have been members of AAA for over 30 years. I wish that Affinity Cellular provided service to zip code 98230, but it does not. Any idea as to when they might, or is the answer NEVER. Thank you.
Went into a AAA center and was told I did have a membership even though they said I have been for 2 years. Then I was charged this month for 99. I did not appreciate this extra charge. It has only been 10 days and they won’t give you a refund. Check your membership they aren’t helpful on the phone!
AAA CAR CARE PLUS DROPPED MY CAR OFF THE LIFT FROM 10FT!
Please forward my information to the AAA headquarter office.
FROM: JUSTINA L. WINFREY
On Monday, December 14, 2015 between 12:30pm and 1:30pm, the 2005 Ford Taurus, dives into the cement from a 10ft suspension lift. There are a lot of things that can happen a serious fall like this that are not truly visible, that can cause myriad problems such as:
· The body structure can shift to the side;
· Leaking door seals, door alignment, and even cause;
· Undo pressure on the windshield and might cause it to crack unexpectedly;
· Even rolling and lowering it back onto its wheels could have caused damage to suspension components and / or cause;
· Body alignment issues.
Therefore, I expect in writing the following:
· A copy of the incident report;
· A copy of the insurance provider for this location.
Naturally, we have concerns regarding the diminished market value of the vehicle. The diminution of value is a very important aspect of this issue. However, let’s be clear that safety is at the forefront of this memorandum.
Regardless, of the cosmetic repairs, an accident with such serious force being applied to the suspension — as it bounces onto the wheels has caused considerable loss of value, even if it was repaired cosmetically correct.
Please forward my information to AAA corporate headquarters.
I have not been able to reach anyone again regarding my claim. I was advised to call Surf Pro for my flooded basement, due to my sump pump no longer working. Surf Pro says I need a new sump pump and I said shouldn’t that be installed after the clean-up? Surf Pro missed their appointment here today and said they will TRY to come tomorrow afternoon.
No agent has been here and how can he assess damage without seeing how much water is in my basement? This is my first claim and I’m not happy with how it is going. I emailed my agent. Darrin Bonney and even left him a voice mail message. No response. I’m at a loss as what to do. It’s like the chicken and the egg. regarding the sump pump. My claim # is:HO 1354141. Could common advise me here?
That should have been Could “someone” advise me here?
We’ve had the worse experience with your insurance claim adjusters by the name of Celeste Salcido, extremely rude and unprofessional. My daughter had an accident with one of your clients in July of 2015. It took nearly 6 months and several calls for her to finally show some attention to our claim and only to he told the claim was denied. How the claim could be denied is unclear because your client clearly rear ended our car. She claimed it was denied because your client was pushed by another car into our car. Your client should still be liable for a % of this. We intend to take this claim to court . I am very disappointed with the way AAA handled this clam …particularly the claims adjuster. I cannot express enough how rude and unprofessional she was.
too many “options” when calling
long hold time !!!
requested lift tow got roll back
required to re-call next day promised all info on file wasnt !
I REQUEST A REFUND
My son who was on a cross country motorcycle trip across the US, and had already traveled from North Carolina to California and was on his way to Austin Texas to meet a friend. At around 1:00 AM in the morning he passed by exit 451 on I-10 in Texas when his motorcycle engine apparently threw a rod leaving him stranded in 29 degree weather, $10 dollars to his name and 1200 miles from home. AAA who we had been a member of for over 12 years was utterly useless and would not help. They advised me that although my entire family, including my son were covered they did not cover roadside assistance for motorcycles. The supervisor I later talked to advised me that they have a no exception policy regarding these matters. So what she was really telling me was, is that after 12 years,they will leave a covered person stranded in the middle of the Texas desert, on a motorcycle exposed to extreme temperatures and couldn’t care less. Incidentally I had my son covered just for this trip and did tell them what he was driving and at no time did anyone advise me there was some sort of difference in coverage. I personally don’t know why a car is covered but not a motorcycle anyway! Fortunately NATIONWIDE insurance didn’t care that he was on a motorcycle (Min coverage) and they sent a wrecker out to him, towed him over 350 miles to a friends home in Texas and covered 100%. Now that is service, I am DONE with AAA, and it will be canceled in the morning. Oh one other thing, the supervisor really made it clear that she couldn’t care less about my concerns.
Correction on one detail, I have all our cars covered, I did not know that motorcycles require a separate policy. AAA said my son would have to pay cash up front and when I told them he didn’t have several hundred dollars on him they refused to assist him Even though I had a credit card in hand to cover any cost. Yes, I was looking for AAA, to be understanding and recognize the seriousness of the situation, however I was willing and able to cover any cost, and since I had been a faithful member for over a decade I did think I deserved that much!
At around 1:50pm today, a AAA white Toyota Tacoma truck traveling north bound on South Garfield Ave clocking 80 miles an hour, cutting of cars and accelerating very dangerously almost close to hitting us, and dangerously tailgating other cars, between Graves and Brightwood, in the city of Monterey Park. The vehicle was caring a auto rack window holder but with no windows on the back of the truck. I was able to get the license plate number because he hit traffic on a red light totally avoiding us and looking the other way.
Correction: Did not hit a red light, I meant he stopped at a red light… Typo.
Just spoke with the AAA representative for travel etc. I believe her name was Honey (sorry if I got this wrong). Live in Northern California – needed maps for Marin County to visit Muir Woods featured in the travel magazine members receive. Before I go on it should be easier for members to use website – it needs an update of sorts. Anyway – this person has it happening for Customer Service and AAA is Totally Lucky to have her – I really hope someone reading this finds this person and lets them know how much she is appreciated. From one Vessel to another.
Mike B 1711 helped me out tremendously! Cant say how much I appreciate him coming to my assistance on the road.
My children and I are all long time members of AAA. I currently needed your assistance to have my daughter’s car towed for repairs. When requesting the tow service I also requested gas to be delivered. When the tow truck driver arrived he did not bring gas, he stated that because his mobile device did not scroll down far enough on the comment page he regularly missed requests. Hmm…. The driver left the car at the service garage blocking their customer service driveway and drove away without doing any of the necessary paperwork needed to begin work on the vehicle. I spoke to a manager from AAA who repeatedly question my request to have the tow truck driver return to the service area to fill out the necessary paperwork. I was under the misguided belief that AAA and the tow truck company are aware that this paperwork must be completed by the person dropping the vehicle off. I don’t feel it is my responsibility to have to explain that to your manager. At any given time had she just said, “I apologize for this, please let me take care of it”, not “can you contact Carmax and find out what they want.” Nor was her comment, “the tow truck driver waited ten minutes and when no one came he left.” Really? I am so disappointed in the service I received.
This morning I went out for work and saw a flat tire 🙁 Totally awful way to start the day off! But I called your customer service line and they had someone out there within 20 minutes!! The gentleman who showed up was delightful!! He went above and beyond to make sure I was all set to head off to work! He was very well mannered and knowledgeable! I wish I could find him and thank him again! He was even nice to my 4 year old nephew who was very curious as to what he was doing! He deserves a raise and a pat on the back! I wish I had been smart enough to tip him today! He was terrific!
We’ve been with AAA for 15 yrs and are now disgusted. We paid our premier member fees & have give 2 different people our proof of payment from bank & that they received it but they can’t find it. We were given a case number and were told it would take 7 days, its been 14 with no word from AAA, this is inexcusable. we’ve called the man several times who we first sent all info to & he won’t return calls or emails, second person was to call back at a few days, she gave us a case no. was to pass on info & documents to her mgr. & to the mgr. of the first man.. No call back. I’ve been going through HELL to get this corrected along with numerous calls
I had paid for my membership this year with cash and got my card and all the other packets a little later. I had two tows with no problems besides them sending a small truck when I told them on the phone I had a big truck to tow. Now a few months later I have gotten a letter from collections saying I never paused my membership fee of 60$. I have no proof of paying because I paid cash and threw the receipt away I have called asking if they have it on file and they keep telling me no even though I have a card that has the right date on it. Aaa is ridiculous a lady at the chino store in California pocketed my money and now I can’t use the services I paid for and I have collections on me for something I already paid. Maybe aaa should have better filing of the costumer how can you not have any proof I paid. I will never deal with aaa again. I also tried complaining on the phone and the lady didnt ask where this happened so obviously she didn’t even record my complaint.
I would like a corporate cantact for a complaint in Florida… I can get it solved locally.#loyal memeber 30 years
I had the worst experience with AAA last night. I called at 5:00 p.m. to ask for a tow on a flat tire the card was in my driveway. I did not get a tow truck until 9:30 p.m. and that was after calling and talking with 4 or 5 different people. I have never been so disappointed in the service I received. Was it an emergency no but I had other places I needed to go to and each time I called it was like they the person answering the phone was in space land. When the tow truck driver got there he was so nice and that is the only thing I can say about AAA is that the tow truck driver was very nice. I so would like to hear from someone regarding the whole night as it is too much to put into this complaint – but after last night you need to hire good help who knows what they are doing.
San Francisco District
AAA Battery Technican.
Adolfo Service Tech was the best. He was quick to rescue me and serve my need, Plus explain everything about the issue with my Car. Very Excellent in Customer Service and Outstanding Technican – 5 Star Rating!
What is going on? Why cant I just make a payment online?
On July 7, 2017 I was serviced by Luis Campos, Service Order Number 38291. It was a pleasure to meet him. He was very professional and friendly. I give him a 10/10.
I would like to leave a comment. One day I was hit by a AAA insurer and when I got out of my car everything seemed normal because the car that hit my SUV hit a basket that I had at the back. When I got home I laid in my bed the my 3 yr. old daughter wanted to use the restroom I got up but could’t move. My daughter really needed me and I felt bad because I could’t. The next day I went to see a chiropractor and he said that my back was swollen due to the accident. I had to go a couple of times. I could’t carry my daughter for about a month. When I was contacted my a AAA specialist they said they could’t don’t anything. Because my car wasn’t damage. I said that the damage was done to the cargo basket. My back has never hurt until this accident. I just think this is not a good insurance. They did’t even care that I couldn’t carry my daughter or help her to go to the bathroom. This is really sad.
We needed to drive from Washington state to Arizona this fall. Before we left Washington in September, 2017, we took our 2011 Volvo S80 to Liberty Bay Auto Center, a AAA approved vendor, to have it serviced and the spark plugs replaced. While that work was being done, Liberty Bay informed us that: “Engine oil breather box is leaking oil and needs to be replaced $450.00.” We opted to drive the car back to Arizona to have our long-time and trusted car repair service, Ray Scott Automotive, investigate this problem. All that needed to be done to stop the oil leak was to tighten the oil breather mounting bolts, for which they charged us $59.50.
The only reason we went to Liberty Bay Auto Center was because they are listed as a AAA-approved auto repair service. We were very disturbed to learn that their prescribed remedy would have cost us $390.50 more than it should have. That also makes us question the validity of the $422,53 we did pay them.
We expect AAA-recommended services to treat us fairly, but that obviously was not the case in this situation.
Paid for annual membership renewal, still haven’t received updated cards – 5 months after renewal date. Called and was told cards would be to me within 7-14 days. Still waiting after 1 month. Submitted requests for brochures and travel aids for two different trips (well in advance) after I originally signed up. Received the first ones weeks after the trip. Did not receive anything for second request over a year ago. Looking at other alternatives for Roadside Assistance such as Allstate or Good Sam’s (better towing and Premium Package pricing)
I have tried calling the number on my renewal bill 4 times. The automated system tells me to press for questions about my renewal bill. Every time I press 4, I get a busy signal and I have to hang up and try again. I am considering not renewing just because of the aggravating phone system. I also tried calling the office where I signed up in Gastonia. That automated system did not work properly either.
My wife and I have been members of aaa for most of our lifetimes….we are both about 70 years of age….we have used aaa infrequently over the years and we have had mostly favorable experiences…..UNTIL YESTERDAY….when we really needed help in an EMERGENCY….
We had a tire blowout on interstate 95 in florida….our calls to aaa were never answered…roadside assistance was a joke…totally useless as well as the website..also totally useless…
We called today to voice our displeasure and still never got thru…FYI…perhaps a company that has outlived its usefulness?….we think so!!!
Follow up from 82 above….
Did get a callback from a aaa supervisor….
This company will go the route of eastern airlines and others who simply could not or chose not to service their customers properly…it may be their infrastructure technology or simply management that just does not care….who knows?…certainly not me.
But I do feel badly for the employees of aaa who do care like the supervisor that called me back..all the employees including management will eventually find themselves on the unemployment line….a sad but prophetic comment in this holiday season….I do wish them well however it’s time for the employees to “yell the wake up call”…aaa clearly has management deaf to its customers…as proof read the many detailed comments above.
I called roaside assitance wednesday the 27th to get a tow. I sat for 2 hours, called again and the service agent said i would get a call back in 10 min. I sat for another hour and finally called an Uber. Left car there. I believe my reference # was 41552.
I got a tow the next day from a private towing company and got gouged. I believe I should be refunded by you guys. I have the bill.
located Monroe NC .started calling at 9 am finally after finding a number to one of the charlotte offices i was transferred to service in my area. Had car towed 1-1-2018 to repair shop. The shop could not fix the problem because it was computer issue needed to go to dealer. Car still undrivable told not an emergency and could not be towed unless i paid. I have plus membership covers 4 tows 100 miles the tows together wouldn’t average 20 miles. The reason i pay membership is to not have to pay when i service is needed. Understand the roadside aspect but i am still stranded without my vehicle and have to have it towed to shop.
Request was submitted, took 25 min to get through and was told it was a 3 1/2 hrs. VERY disappointed in this response. I understand that there was a lot of calls however this cold weather did not sneak up on us. This should have been anticipated and adjustments made to provide a better response. I pay over $200.00 a year for service for situations such as this and I expect better service.
I called a local garage and had them come out. Cost $35.00!! I request that I be reimbursed in the form of a $35.00 credit at the time of my renewal.
AAA customer service is the worst ever!!!!! The website is horrible as well.Can’t sign on to manage my acct or anything!!! Cancel my membership return my money!!!
This company is awful to work with. I have been a member for years and will not renew. I was down in Florida working temporarily. I went to visit my Mom today and she needed to go to the mall. I took her to the mall and my car wouldn’t start. I had to get back to work so I made arrangements to get a ride to work and told her to wait for AAA to pick up the car and I would get a ride for her to come home. I called AAA and they wouldn’t pick up the car because I left my mom with the vehicle and i wasn’t with her. It doesn’t matter that it was my vehicle. They left me and my mom stranded. I spoke with supposedly management who kept on telling me the rules and had no heart about an older women at the mall by herself. There is certainly something wrong with the personal side of business today. Its all Black and White and no more gray area to help out a long time customer. Unless this gets fixed quick No renewal here or for anybody that i know for that matter!
A few weeks ago I subscribed myself with AAA.. It’s been about 4 or 5 weeks since than. Any updates?
This morning, 4/5/18, I called AAA 800 number for a tow at 6:51am. I have been a member for years and expect an hour wait until the tow truck arrives. I planned for that and be at the repair shop shortly after they opened at 8am. I was told that a flat bed truck would get me no later than 8:30am. That is half an hour longer than usual. But I would work with that. Around 8:20am the Laurel Springs NJ office called me and told me that they would have a truck in twenty minutes, or 8:40am. 8:40am came and passed and I received a text that the tow truck would be there at 9:02am, two hours after requesting a tow. Still the tow truck did not show up till 9:20am. Two hours and twenty minutes. The repair shop took another vehicle in front of mine and my car had to be in the repair shop for another day for the delay. I was truly disappointed in AAA’s Service today. My question for customer service, does anybody there believe waiting two (2) hours and twenty (20) minutes is excessive and would be disappointing to any customer without any kind of explanation other than we are sorry?
Your Reference number was #30030.
I look forward to a customer service reply to a very disappointing day that I experienced with your service.
My name is Thomas Roby, I have been a member of AAA since 1998. I called AAA today at 0930 when my car would not start (battery problem). AAA (Barnes Towing) arrived at 1030. The technician said my battery was no good but he did not have one that size on his truck and I should go to a AAA location. I went to the store on Route 55 in Durham, N.C. They checked out my battery and gave it a 45 minute charge and said there is nothing wrong with my battery. I feel like I wasted my whole day and feel that I can’t trust this battery. I have always had confidence in AAA but after today feel that I was given a complete run around
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I have been a member with the AAA service for 2 years now and it has been quite bad service. I have just renewed my service and it has been terrible I had a call on May 22, 2018 and May 29, 2018. I only needed lockout services and it has not been provided at all and I have not been getting the calls that I needed to have it worked. I need a locksmith service and it has not been provided at all. I am not being assisted and have Westtown towing service lie to me about getting the locksmith service and it is not providing me the tow to the location. I did not have the tow to the location desired and I would like to not have it count against my services and the call on May 22, 2018 I told him I need a locksmith not have the car open and they company opened the door anyway and I told him I would not have it count towards service since it is not a for lost key services. Please assist me in getting this off to count toward the records of services.
Comment: On June 8, 2018 I called AAA Roadside because I noticed that the air in my front passenger tire was a little low. I did not want to cause damage to my tire by adding air, so that’s why I made the call. The driver, Josh came to my home and I explained to him the amount of air that was suppose to be added. After adding air, Josh, proceeded to check the air in the rest of my tires. I explained to Josh that the only tire that needed air, was the original one I called for. Josh proceeded to add air in my passenger rear tire, saying that it was “really low”. After one hour of driving, my rear passenger tire had a blowout with my 10 year old daughter and groceries in the car.
I called AAA again to explaining how I had a blowout just under an hour after their driver over-flatted my tire. I put in a claim and had my car towed to the tire shop for a replacement (that I paid for). The 2nd AAA driver who towed my car, Tim, explained that it was clear that the reason the tire blew was because of over-inflation. He even took pictures for me, showing me that the tire even rubbed against the walls of my car. He was extremely nice and sympathetic to the situation.
I just received a call from Josh, employee number 406134, who stated that they would not pay for the tire because it shows that the tire was rubbing against the wall of the car. I explained the reason it was rubbing because of over-inflation and that I have never had a blow-out before with any of my tires. He came up with every excuse except acknowledging that it was their fault.
If you google AAA roadside, you will see there are many damages caused by the company that they refuse to pay for. How many times do we rely on a highly reputable company to help us out in dire situations only to cause more damage? They pride themselves in caring for the customer, but that’s not true. They are only there to do a quick job no matter what damage they do in the process.
Yeah calling a Florida car Center your first representative was an idiot. Said they could not give them employee ID number They could not give their terminal ID number and they could not give their call center ID number. When I spoke with a so called supervisor shouldn’t be this hard. They gave me their employee ID number 58642 but would not file a complaint against a previous representative. Run your business anyway you want but shouldn’t be this hard guess what directions both of them reflect upon you. So the best idea start cleaning house and start having consequences for stupid actions.
AAA and you agent, Robin Tanner, is the worst insurance co. and your representative that I have had the displeasure of trying to work with. There is no working with Robin. Apparently it is only about Robin and the money she makes. I called and indicated that what my premium was way too much for a 2002 car, garaged almost all the time and driven less than 2,000 miles a year. I have a state waiver to verify this thus I don’t need an emission test. I told her I would be shopping insurance. Did she care? Obviously not. I received a cancellation notice today indicated it was cancelled effective 89/15 how above this is indicated effective 3/24/2018 to 09/24/2018. I have been billed for non- payment on the car and for the renters Insurance??????? Don’t hold your breath for that. I have been scammed/taken advantage of/stolen from so much since I retired. NO MORE!!! It appears that all the people above have had similar experiences with AAA. I have been scammed out of my home in Chesterfield, loosing thousands of $s, and dumped- literally – here in Pacific which I hate. Shame shame shame on you, AAA, and Robin Tanner! I agree with you , Marita. I agree with all of you. AAA is the worst ever!!!!!
Hello Customer Service,
Today I spoke twice with your customer service and renewed my AAA. The last person I spoke with was Connie from Wilmington, DE. Each customer service person said they would email my confirmation receipt. In fact, Connie said she was sending as we spoke and she confirmed my email address but I haven’t received my confirmation.
Please email confirmation.
Nov 21, 2018 called for tow at 10:50 p.m. (approx.)because the car key broke off in the ignition. I was told 12:07 a.m. a tow would be there. Then we received a message stating it would be 12:57. Waited another 20 mins and still no tow. Called several times, because it was 20 degrees and we were then told to call 911 for a wellness check. Ridiculous. I had to call someone to come so we had a heated car to sit in!! Dispatcher was going to find out where the truck was. Next call told us the previous dispatcher dropped our service call and they would then send a tow from Bridgeport! That would be another 45 min wait. This is NOT acceptable. Finally after calling again we were told they rerouted a driver in Waterbury to come to Naugatuck to assist us. 2:20 a.m. a driver showed up. I have been a member since 1990 and used AAA maybe 6 times. This is not an acceptable way to treat your customers. I will rethink renewing this again.
horrible towing company has a number no longer listed , local office keeps telling me to call the unlisted number of the towing company ,a corporate man named “Angel” would not give me his last name and hung up on me . He too wanted me to talk to the tow truck company that has a unlisted number. AAA broke a piece off my car and now will not even try to address my ( or your damage my problem now) .
My car was damaged and you need to repair this 200 piece in front of the radiator. I am sure car’s have gotten damaged before, I just want mine fixed and will notify everyone I can within AAA and outside AAA to get my car repaired. This Happened Wednesday morning, girl took a entire hour to put my car onto the tow truck and I see she broke my car. please contact me and whoever you need to fix this. thank you This isn’t even the right site but you don’t list your email and my phone calls are not going through , so ill contact AAA, and others all I can.
We where involved in an accident that require towing. The county was on accident alert. which means you have 24hours to report the accident. After waiting two hours the tow driver denied us transport since we did not a report. The dispatcher did not tell us this info. which obviously very important. We waited two hours which turned into 4 hours of waiting for a tow. it was a cold snowy and miserable night. Thanks AAA. why have this service if you cant use it when you need it the most. Will be discontinuing this added expensive for no benefit.
AAA took money out of my account without my approval. I didn’t give AAA permission to take money out my account plus it was more then last year. Very Very disappointed .