Contact 24 Hour Fitness Customer Service

Contacting 24 Hour Fitness Customer Service Center

Contacting 24 Hour Fitness Customer Service Center

24 Hour Fitness has helped millions of customers lose weight and live healthier lives. The company was founded in the late 1970’s and has since grown into one of the largest fitness clubs in the United States. 24 Hour Fitness has more than 400 clubs in 18 states; with a customer base exceeding 4 million. In the event you have questions or concerns, you have options in order to resolve the conflict. You can connect with your local club or contact the customer service team at the corporate offices.

to leave a comment about your customer service experience.

Contact Info:

The available methods to reach out to the customer service department include phone, email, traditional mail and social media.

Phone Contact Numbers

  • Customer Service: 800-224-0240

In the event you need to cancel your membership, you can connect with the customer service team Monday 11am to 8pm; Tuesday through Friday 12pm to 8pm.

  • Cancel Membership: 866-308-8179

Customers purchasing a membership can connect with the customer service department Monday through Friday 10am to 9pm; Saturday 10am to 8pm.

  • Purchase a Membership: 888-243-5002

If you are currently a member, you have access to member services 24 hours a day, 7 days a week.

  • Membership Services: 800-432-6348

If you are attempting to reach a specific fitness club, follow the link here:

Mailing Address

Send correspondence to the customer service department to the following location:

24 Hour FitnessMember ServicesP.O. Box 2689Carlsbad, CA 92018

Official Website

Visit the official 24 Hour Fitness website I order to receive a guest pass, look through special offers, find a local club or learn how the company embraces changes in the community. There is a vast community for members. You will need to sign into your account after you purchase a membership. The additional information included on the website includes training schedules and class schedules. Prior to contacting the customer service team, the company recommends viewing the Membership Center for applicable policies and procedures.

Social Media

24 Hour Fitness is an active participant on social media. We noticed several conversations between customers and customer service. The average response time was less the 15 minutes.

Customer Service Email

Customers/members have several ways to connect with the customer service team by email. We sent a message to the customer service team using the general contact form. The message centered on the applicable fees associated with terminating your contract. We received an automated message stating a customer service representative would respond within 48 hours.

Our Experience

When we called the customer service department, we connected after approximately three (3) rings. The customer service agent addressed all of our concerns and left us satisfied at the end of the call. The experience was ideal. Did your call turn out the way you expected? We would love to hear your thoughts on 24 Hour Fitness customer service.

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2 Comments on “Contact 24 Hour Fitness Customer Service
  1. on 7/1/2015 I was advised by my neurologist that the gym was aggravating my disease. I took his note to 24 hour fitness at Northridge, California who told me I would need to contact the corporate office who would do the cancellation, but they would fax the note, I contacted the corporate office and after a long explanation the lady said she would take care of it and hung up. on 11/20/2015 I saw in my bank account that my membership had not been cancelled and that the fees have been taken out since 7/1/2015. been trying to contact 24hours fitness to no avail seems the phone have a constant waiting of at least 30 minutes. Please cancel my membership

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