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Contact Zynga Customer Service

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Contacting Zynga Customer Service Center

Zynga is a name nearly every Facebook user knows by now. The company develops and supports games commonly played on Facebook. Not all games were a hit, at first, but when the company developed Farmville the world went wild. Farmville is now the most popular game in the Zynga catalog and likely the most popular game on Facebook. Users can play online and via mobile device. Farmville cash was originally the only money maker for the company, but Zynga has since introduced marketing partnerships from outside companies for Farmville specials and rewards. It is thought by some that Zynga is the reason Facebook is as popular as it is today.

Some of the games developed and supported by Zynga include:

  • Adventure World
  • Café World
  • Chefville
  • Castleville
  • Farmville
  • Fishville

Contact Info:

Phone Contact Numbers

We found one phone number listed for Zynga, but the number was not listed on the support site.

  • Customer Service: 1-800-762-2530

Mailing Address

The mailing address listed on the Zynga business website is:

Zynga Headquarters699 8th St.San Francisco, CA 94103

Zynga also operates business locations throughout the world, including locations in India, Los Angeles, China, Boston, Japan and New York. Many of the offices located outside of San Francisco are offices held by companies acquired by Zynga.

Official Website

There are several websites for Zynga. You can visit http://www.support.zynga.com for technical and game support. If you want to learn more about the company you can visit http://www.company.zynga.com. The official website for the company is available at http://zynga.com/.

Customer Service Email

Zynga is open to customer contact for support, but the company does not list a contact email address. They do suggest using the Twitter and Facebookpages to contact a support agent quickly.

You can also contact Zynga support from inside the game in question. Simply log in to your Facebook account and click the link for the game. Choose Help and open an Article with Zynga support.

You can choose to contact Zynga directly from the support site at http://support.zynga.com/CP_ContactUsLogin_WebFull?gameid=0&loc=en_US&layout=WebFull&layouttmpl=Tmpl_WebFull_1. If you log in to the form with your Facebook account, the agent has most of the information they need to solve your gaming problem.

Our Experience

When we called the support phone number for Zynga, we were directed to Zynga billing support. We were given the option to press 1 for technical support, but when we pressed 1 we were directed to the support website and the call was disconnected. When we pressed 2 for billing support and 3 for all other questions. Our call was answered by Mark who told us more about how Facebook credits work with Zynga games.

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Rating: 1.3/5 (69 votes cast)
Contact Zynga Customer Service, 1.3 out of 5 based on 69 ratings
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247 Comments on “Contact Zynga Customer Service
  1. I am trying to send an email for support but am unable to get an email. Zynga customer support is terrible. No help at all.

    • WHY is it so hard to get ahold of you guys!!!!! I am missing CASH, by the blogs, so are a lot of people! HOW ABOUT AN ANSWER!!!!!!

  2. Could you please put an opt out of game button, for people who no longer play that game, and remove their name from that game please, as i am getting complaints from people for sending game requests to them for games that they no longer play,when sending help requests, it is unrealistic to select individuals,and i cant remember who plays what game, i would have to be Einstein.

  3. trying to let you know that on Hawaiian farm, the trading post did not credit me with harvesting mussels so i could fill an order. also, the baby playpen does not reduce when one grows up into an adult and offered to the friends. therefore i cannot fill in with another baby to change some that have been mastered. your contact the app told me to remove or quit farmville when all i wanted to do was report a game issue. these things happened on farmville in facebook. i give up… your service is designed for the players to fail any attempt to let you know when the game has other issues than the ones you list above the game.

  4. I am absolutely disgusted with Zynga and non existent customer service. Zynga you need to realize when you take money from people for service, then provide NO service, that is theft. Do any of you understand that games are supposed to be fun and entertaining, not make you feel like punching something from pure frustration. T FV2 is a joke along with a few other games, I have never seen such poor quality and ZERO CUSTOMER SERVICE in my life!!! Do this, do that, buy more chickens, ask neighbors for sugar and salt just to be able to craft, feed the animals for goods and KEEP BUYING MORE b/c they become prized and are no longer good for anything, can you say DANCE MONKEY???? This is beyond stupid already and if none of you can make a game run properly THEN DON’T MAKE THEM!!!!! ONE LAST THING INSTEAD OF ZYNGA EMPLOYEES TRYING TO POLICE PEOPLE FOR SAYING NOTHING WRONG…HERE’S AN IDEA …FIX THE GAME ALREADY!!!!!!!!!!!!!!!!!!!!!!!!!!

  5. baron_von_forgotn, IronBob and GeneralObvious all need to be fired they do NOTHING but try and police the game yest NOBODY is FIXING IT!!!!! THIS IS PAST STUPID ALREADY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    • You NEVER get a solution through your email and you have to reply to them over and over again with no help at all because each email is from a different person that does not take the time to read the previous emails and has NO clue what is going on ! SOOOOOOO FRUSTRATING! You end up spending DAYS emailing back and forth to all these different people … with no compensation and no satisfaction!

  6. Scramble with friends has crashed and I have tried all of the options to rectify this. Is there anyone I can talk to that will help me with this problem?

    • Re: words with friends.
      I have been trying to contact you for weeks but get no response and no resolution. I continuously get the message NETWORK ERROR and must re-error and must re-enter my word at least once.
      Can you please help me. The game has become a chore to play And is no longer fun.
      Thanx

  7. For 2 weeks the game has been stalling going between farms loading takes forever if it does load, and crashes frequently. Clearing Cookies, Browsing History, and Internet files. Also checked the Adobe Fash player and made sure it was uppdated
    Tried to load the game for the past 2 hours the first time it started to load then crashed. After that all it does is show the loading game icon. Never loads. Reporting these issues seem to go unnoticed.

    • I purchased balloons while playing hanging free, they cost me 700 coins. I didn’t receive my balloons but they were definitely not hesitant to take my coins. I would really appreciate getting my coins back. thanks

  8. i’ve been playing bubble safari – spending time and money, and the game does not progress – you win the level, but don’t get the food you’re supposed to. over and over and over. they don’t seem to want feedback – have wasted lots of time trying to find a way to contact them, so i will vote with my wallet. no more zynga games at all. and i will tell my friends.

  9. I HAVE SENT IN EMAIL AFTER EMAIL AND THEY ARE NOT BE ANSWERED I NOTICED YOU CHANGE YOUR PHONE NUMBER IF I DON’T GET A REPLY FROM CAFE WORLD AND FARMVILLE TODAY I AM QUITTING I HAVE PLAYED BOTH OF THESE GAMES SINCE THEY STARTED.
    SO I HAD BETTER HEAR SOMETHING TODAY

    THANK YOU
    SUSIE MCMANN

  10. Hi love draw something best game ever! However a few days ago I was guessing a word from a random person ( who I absolutely enjoy drawing with) and the game froze up as I was guessing the last letter and I tried reloading the game and I refreshed my Ipad and I even updated this game and it still freezes in the same spot and I can’t contact this person is there anyway you can help this problem? Please email me back this is the 6th email I sent with no response from you guys.. Thank you

  11. quite upset with dream pethouse, i really like the game but for months and months now its just never ending problems, i cant play cause it keeps dropping me out of the game, including feeding pets, adopting, the new races, picking up coins from my mailbox and going to other peoples trees. i wouldn’t be surprised if someone goes to sue zynga because of the lack of customer service. i dont find their players support to be affective because a lot of peoples problems are technical and need to be answered by the creators not other players. also tempted to see if itunes can do something about it.

  12. I just need help…I am trying to play bubble safari ocean cause I absolutely love bubble safari but I cannot see the right side of my screen I have done everything updated flash player downloaded chrome nothing is working. Can someone please help. Thanks

  13. i purchased 20$ for 287 cityville cash reloaded the gamed and no cash but they already deducted out of my band trying to send an email. but for some reason can’t find the page for it . help

  14. I don’t think requests that we send are making it to our neighbors. Some posts don’t make it to the news feed either. It shouldn’t be this hard to build a stove. For example, the first stage requires one neighbor’s click for a part for a part. Well, sometimes I don’t get that click. I usually send requests out for that one part to about 4 people but I still don’t get that part. I might get it days later. I keep sending out requests but it still takes days to get them. That shouldn’t happen. I know very well that the people I select would send me parts. Is this a glitch in the game? Or do you not want us to get the part too quickly? I’m beyond frustrated and would like someone to look into this problem. Thanks.

  15. I have been playing FarmVille 2 for about a month. Twice in the last week I lost farm expansions. I have lost 300,000 coin and all the time it took to accumulate the coin and items to earn the farm expansion. From the reading the posted complaints from other players,it is obvious to me that Zynga is systematically ripping off consumers

  16. yesterday evening finally built up to level 15 expanded land for 125000 posted to friends expanded plots to 64 moved silo treat bin for reindeer planted plants watered left to come back to no land expansion credited for xp but went back prior to leveling and minus 125000 .went into zynga it actually showed problem .u know how long it took me to get to that point.so im explaining it so its not overlooked but u know that its recorded progress.

  17. I have trying like forever to find were to get help with the game and can’t find anywhere to write for help. Please help me love the game but it isn’t working right.

  18. I have been trying to email Zynga about words with friends game. I have tried to login to my account and pick a username but it will not allow me to do that. I have tried several different names with no luck. If someone could please get back to me about this issue. Email is (hope0015@yahoo.com).

    Thank You,
    Hope

  19. i quit farmville and blocked it, i quit cafe world and blocked it, i quit cityville and blocked it, i have quit all games except for bubble safari.

    this is what you do with the theft from zynga. you write a letter of complaint to your state attorney generals office. that is what i did. they have 30 to 90 days to answer you depending on your state law. i have reported zynga for theft, harassment, making me advertise their game without reimbursement, and then facebooks new policy makes it hard to play the games.

    theft for cityville, i have written, called and no answer. cafe world i quit because you had to keep harassing people.

    i wrote in my letter it was my choice to play, but when they had you play, they made it hard for you to complete or do any tasks, because they only gave things, to people who played and bought money. they didn’t allow people who didn’t pay with money to get the things they needed to complete tasks and the games even when you paid money did not work properly. they also would steal your money and not give you the credit you deserved. i have proof of this with 193.00 dollars in cityville cash. they took it and now it is gone.

    bubble safari and ocean bubble safari i will not ever pay zynga for anything and they have erased all my cash that i won for completing levels.

    you will never get a hold of them. but send a letter of complaint to your state attorney general office. it will and by law must be answered.

  20. im very disappointed in farmville i was working on my farm when i accidently deleted my sunflower master sign it never asked if i wanted to sell it,it automatically deleted it and im pissed been using farmville many years i worked hard on my master signs and now one is gone forever is there anyway to get it back and also i lost my llama and cow as well because of that delete issue please help me

  21. My hidden chronicles will not load and every time I try to reach zynga support it kicks me over to player support-which can’t help anyone with bug issues. Fix the game and stop blaming the customers and get some actual customer support ie help your customers with their issues.If you are impossible to contact directly then you make it impossible to support your customers. You have major bugs in hidden chronicles please fix soon or I won’t be playing anymore cause I can’t play cause it’s broken…..on YOUR end…

  22. Dear Zynga, I am playing CW on 2 different name and email addresses as I posted but am having the same problem on both so instead of writing twice figured I’d link them together. My problems on Cafe World are in the apps. center. When returning request and excepting gifts from my friends and neighbors when it comes to the spices we send to each other as gifts when you click on them it when it goes to the next screen instead of accepting the spice it just says SORRY …. Yes I’m sorry too because I can really use the spices. PLEASE..PLEASE..PLEASE can you fix this problem we all seem to be having. Instead of giving us all these timed quests that the average player can never finish in time but still plays everyday can you fix at least this one problem…..Thank you very much Sincerely Ann

  23. Hi Zynga I am having trouble with the topaz stove that supposed to be on the right side of the screen. I was working on it and sending requests to my neighbors went back to finish sending my requests and the stove was gone. I’ve refreshed….refreshed….and refreshed to no avail the stove didn’t come back and at the end if I can get the stove back and finish sending the last of the requests I would have the 4x ultra stove…..Please help thank you Ann I am having trouble with 2 different cafes similar names but 2 different cafes again thank you

  24. Hi Zynga I am sorry to trouble you again but I was wrong about the topas stove in my earlier it is the tiger eye stove goal on the right hand side that went missing in my cafe when I first go into the cafe it’s there and then it goes missing. Please help me I was in the middle of sending requests to finish it I was on the last page sending request when it just disappeared. Thank you

  25. hi i went to play poker and 5m of my chips have gone this is not acceptable i paid real life money for some of it and played the game alot to get the 5m stack please contact me urgently

  26. i am trying, and have been trying 2 reach zynga support for the purpose of retrieving my 6,000,000 stolen chips from my account. i cant get a hold of any1 by phone or email…if this doesnt get resolved shortly, i will hav no choice but 2 play poker on another website. im not going to waste my time playing zynga poker if your company can not protect those of us who dont steal chips from others!!!!

    • this is the second time that i get my account suspended for no fault of mine
      is winning a fault????/
      lost 826 mill chips , wa playing on 16/02/2013 and stooped playing at 17.56 pm indian time and then when i logged back in at 20.15 pm i get the notice that i played improper or something and hence account is banned
      ??????????
      please help coz i alwasy played fair in poker
      its a hackers mischief
      and i have also requested to bann all the people who took the chips from my account
      please see into the matter

  27. i enjoy playing this one, everything is so expensive . i quit farmville cause to many quests at one time and didnt receive half my gifts there. i want to keep plaing farmville 2 but u have to buy most of the stuff with cash why? dont get anyy money fopr going up levels like we did in farmville its outrageous plz lower prices on animals and let us buy animals with coins alo not just the ones we need but some of the other ones also to much money for some animals

  28. Please extend the 2013 spice sign or whatever it’s called please no one knew that you were supposed to send and post requests. It was thought of just a sign for the new year like Zynga does every year. So please extend the time limit by two days because of the high limit we need to collect.
    Thank you

  29. I have been playing Dream Zoo for a very long time and back in Aug., the 5th to be exact my game starting acting up. I have repeatly sent email after email and no one has helped me get my game play back. Most of the customer service reps don’t even read my entire email before they run their mouth off about what to do, when it doesn’t even pertain to me and my situation. All I want is to be able to open my game and play it, is that so hard? Your customer service is terrible!! We are the ones who keep you in business and you would think that you would want to help take care of your customers, but it doesn’t seem that way at all. It is like we are an imposition to you. I get the same response we are aware of the problem and are trying to fix the hiccups in the game. You went so far as to say that because of Apple it takes more time. Well, that isn’t true at all. I was on the phone with Apple last night for 4 hrs. And they were trying to help me erase my iPad and start over again but said that all they do is house your game and nothing else, so you can stop blaming Apple for your incompetence.

  30. Do you people even know what your doing. This is some way for a gaming corporation to work. Before you put your game on mobile, make sure that it works. Your promising people a great game, when all your doing is stealing their money. I have lost my zoo 3 times because of your false promises not to mention my own money that I put into this worthless piece of crap. I would say that this would constitute a damn good lawsuit. Making promises that are lies. Taking money with no return investment. Having a support line which nobody can reach. A nice way to run a business.

  31. I am disappointed that there is no e-mail address to contact Customer Service. This is really beyond the pale. Where is the service in Customer Service? When you lose focus on the customer, the next step is losing the customers you count on for business. It is so preventable.

  32. Fuck Zynga … takes money from people and no support at all…. everything is saved away… they have removed all support …. no email …. no chat… nothing at all what to do then facebook removed my fb acc… stupid greedy company…

  33. I purchased the land behind the house with the cute cotton tail rabbit included. it said it was purchased but then some whoops a daisy popped up and it avoided me from getting the land I got. I like the game. can I have the land I purchased or the refund for the items I had to purchase(easy way out) to get the land the easy way. TAAAAANKS!!!! :)

  34. I have been playing Words with Friends for months, but for the past 2 weeks I have not been able to play. As soon as I click on the game, it processes, displays the game screen and before I can begin a play, the game shuts down. At first I thought perhaps it was a problem with my IPAD battery.but I am able to do all other functions just fine – other games, email, etc.
    Zynga support stinks as it seems to be nonexistent. What gives???????

  35. Hello, I have tried, and tried to contact Customer Support about the game Hidden Chronicles, to help me My Inbox Can Not Open again, I have 99 pending requests from Z friends every day, more than 20 days , I play it for a longer period of time so be so kind and Fix It for me, like You did before, this 4th time in 2 months, I really like this game and this time I do not get help anywhere, so I am just trying to contact Customer Support and get my Inbox Fixed.
    Than You in advance!

  36. In order to have a malfunction by Zynga on their game ‘Hidden Chronicles’ it seems I am expected to pay £28. This is OUTRAGEOUS as it is a fault on Zynga’s part and nothing to do with my computer. Do Zynga no longer take any responsibility for their games working properly?

  37. I have been playing games on Facebook for going on 4 years and I am frustrated as hell. I wrote an email and sent to what I thought was a legit email address only to have it returned. Several quest are failing to get completed because of my post not going out for supplies. I have spent MY hard earned money on the game Farmville 2 and have been stuck for months. I may just hang it up all together with he Zynga games. Why should I continue to support them through my purchases when they do not give a care about us. I have played Yoville since I joined Facebook. I know I have spent thousands of dollars in that game so if enough of us hang up the dedication to the game they will open their eyes or otherwise go BUST.

  38. I am having a problem with Pioneer Trail, I have 3 orchard upgrade coupons in my inventory but have no way to use them. I have checked at the support site and followed instructions on how to use them, but no luck. Now I find that there is no customer support! No way to email them unless I pay. Seems like the game not working is how they’re hoping to get us to pay.

  39. Please help. Screen froze. Deleted games with friends ap(scrabble). Ap reinstated but Zynga won’t accept my email address so I can play. Could you correct this for me as have games waiting to be played. Love the game.

  40. Play games with friends HD (scrabble) and until the last two days ha be enjoyed it . The screen froze, and eventually deleted the ap. it’s been reinstated but can’t play because you keep insisting my email address is wrong. Pleas please connect me so I can continue playing Love the game! Thank you.

  41. To zynga thefts just one short message go to hell and fuck you all.
    you make me sick with account getting banned for poker chat at the other hand you don’t hesitate to take my money when buying chips from you. you are unbelievable the only think you care is more players online and more byuing from you.your support sucks there is no support at all neither any kind off assistance from your side this is horrible and disgustung from your side that’s why i am done with you once for good.

  42. Been playing farmville for over 3 years, customer support was excellent up until this past year, now it has totally disappeared you have made it impossible to enjoy the game, please quit adding so much crap and fix the current issues. thank You.

  43. I won this morning 4 mil on zynga poker. After 3 minutes i saw that zynga stilled from me 71 mil. i want my chips back. You make a mistake when you take my chips. Please, give me all chips back. You can see on my timeline how many chips i had. Thx

  44. i am a VIP member but cannot get hold of zynga to report an issue i have no e-mail and my live chat has gone i have tried everything.
    i have a stove that i cannot clean move upgrade change or cook on i love this game and a severely disabled lady please can someone help me please

  45. please help I loose my level 25 u.u and know I am level 1 can I get my level backplease ?
    anyone answer me plz thanks

  46. I have played on a lot of poker sites and never had the site itself taking my purchased chips and not returning them to me this is serious problem the zynga people should look in to the chips are cheep enough however when I loose 5,000,000 chips and then the person tells me nothing they can do it grates no that one good nerve I still have then I change my mind on a turney I was going to play for another 1,000,000 chips and they don’t give that back either that nerve is getting awful thin FIX YOUR CUSTOMER SERVICE!

  47. I lost 40 million chips on hands I won and it still gives chips to lower hand people.
    I can tell from all the comments that Zynga will do nothing and has no customer support.
    If my 40 million chips are not returned and this matter fixed I will never play Zynga poker again.
    I don’t mind paying to play but will never put up with being stolen from.
    I intend to tell as many people as I can about this rip off game that Zynga plays.
    Thank. Johnny Lunsford

  48. I have had problems with loading games and crashing for several months. Items disappear and can’t be found. Today, I lost over 200 items and have been trying for over two hours to find a way to get to customer service to get help. NOT HAPPENING. A truly frustrating experience and now I understand why over half of the friends I began playing with have stopped. When I have to waste hours of my time to “play”, it just is not fun anymore. I’m done with Zynga.

  49. it has been 5 months now i have been without my z friends on hidden chronicles, no one has the answer to this question, i have z friends on farmville 2 but not on hidden chronicles if there is an answer to this question pleas email with the answer thank you.

  50. I have been trying since Feb. to get help with no results. If U check your records I keep getting a message telling me that I have reached bascially no contact when in the past this is how I contacted and was immediately helped. I have lost since Feb. about 100 FV dollars and can’t post, can’t advance levels too numerous to list. Please get me some help as this is the first and only game I am interested in. Thank you in advance. Marvelle

  51. My mom’s account was suspended because of their programming errors…for someone who spends some real cash on this game…really? She’s lucky she knows how to use a mouse, i don’t think she can hack a program! SERIOULY ZYNGA TREAT YOUR PLAYERS BETTER, THEY HELP PAY YOUR BILLS!

  52. I’m playing phrase with a misc person… The hint was tv show we guessed 5 times at the same thing desperate house wives and it kept saying we were wrong! All patters are now filled in and it’s still asking me to spin… B.S. please fix issue

  53. Can you please fix my problem’s on Zynga poker.. cause i have trouble finding my online friend’s…My friends are onile too but they can’t see me and i can’t see them…so please solve this promblem….I hope that You make u make us down by not solving this kind of issue..

  54. what a load of crap that these games are, I gave up on farm ville, cafe world, cityville and the ville. now it looks like famville2 is going the same way , it is unplayable. Keeps crashing I loose animals that i have spent money on when the games crashes and I don’t get it back.. Pissed off with zynga there customer support is non existent….they are a Load of shite.

  55. i was getting really far in the game treasure isle and then you suddenly take it off Facebook, so if you can put the game back on please, cause i was getting real far then i ever did before

  56. After completing the new ‘update your account’ I can’t access my Zynga account. After trying to contact Customer Support to resolve this, I would be expected to pay £28 for an answer! I’ll just stop using Zynga to play Coasterville and play on Facebook. If I were able to leave a star rating it would be a big fat 0 – no help at all from Zynga. Terrible service.

  57. I am continually being put on suspension on Farmville,from 4 to 8hrs at a time and I don’t know what I am doing to cause it. I have read the terms of Service twice and I still don’t know what I am doing wrong.Please reply.

  58. Hello, I’ve been permantely banned from using Yoville… I have no idea why.. some hacker guy (https://www.facebook.com/jackson.bill.71) kept sending me messages counting down the days I would be banned… I didn’t take him seriously so yea, I guess I should’ve.. but I’m loosing a lot here.. I have so much accessories.. I just would like to have my account back with all my things, if that’s possible great!!!! AMAZING! but if Not, Please at least ban him so He doesn’t do this to anyone else.. Much appreciated if something could be done. PLEASE! and thank you for hearing my plea!

  59. To whom it may concern, I’m having problems after posting going to my farm. In order for me to go the the farm I have to go to facebook first get what of my friends is asking for then it will let me go the my farm. And if I should post for sometning again I have the same problem not going to my farm. Also I havent received any request from my farmville friends. Please help me. Thank you, Sylvia

  60. please return my own 212m chips sir,because my accounts has been hacked.Someone steal my acc data,im sorry for ask help from Zynga customer service.If this problem unsloved its will be the end forever with Zynga poker.Thanks you help!

  61. Hai Team, I,m Bombom From Indonesia, My Chip Is in zynga poker is Suspend 1,5billion.. Why????????

    I never broke the rules, please do ceck back your informent, i don’t like your informent.. I don’t like this!! way I also often make a deal with you, whyyy??????????

  62. I was playing farmville 2, I had a virus take over the Zygna page, I took a screen shot of the URL, I would like to send it to your techs, for analysis. I was able to escape it, due to my knowledge of computers. This is the second time this has happened. Please respond. Thank You

  63. fuck you zynga, You younger generation destroyer. pigs, dogs you zynga, basic American people, a people no shame …..

  64. I have been trying to get this problem resolved for 2 weeks now. I bought Words With Friends from the Apple store. I have been playing it for months and it crashed after the last update. I followed all the instructions on how to get it back and can’t . I was told I would get credit for the game and all my games back. I can’t even get back in. I was given a # 130414-27320164
    What was that for? I thought someone was going to help me. So far nothing and when I called the help line they told me there would be a charge. I really enjoy the game but am getting very disgusting with the whole thing. Will someone please help me?

  65. Your customer support is terrible. I posted an issue 3 times now and still no response. The old way I got an answer within 24 hours, this has been days. This stinks!!!!!

  66. I thought I would drop a few lines to suggest a few things here.
    I am a faithful farville player. I play just about every day. One topic I would like to address is that for your extra’s such as buying trees, Animal’s or even land. A great deal of people can’t afford to spend money on them because they just don’t have it. I would like to suggest that maybe you can allow us the choice to pay with coins or buy them. You can put the coins amount really high like other games. I have been playing for about 6 years now.
    Thank you so much for taking this time to read this e mail. Thank you so much

  67. Zynga, i love your poker game. But why you stolen my chips. I won and had 168M chips, but you remain my chips only 5M. And now i dont have chip. Please turn back my chips zynga. I play so hard to reached my 168M. Please turn back my chips zynga…

  68. Why everytime i play zynga poker chips by winning a lot of other people are always stolen? I am very sad because zynga poker chips often lose huge amounts. The team zynga poker, please return my chips.

  69. i don’t like this like the live chat and don’t want to pay for support why was live chat removed

  70. I really liked playing games on zynga.com. I can’t get in because it won’t accept my password. I tried to get a new one but the email you sent me is in text. There is no where to click in the email so I can’t get the new password. I really like Hidden Chronicles but since I can’t get to play on zynga.com I have no friends on FB who play this game. Any help you can give me would be appreciated as I play your games everyday.

  71. i get 3 times chip but cage not open to put code still not open but use take my £9 what i need to do

  72. We need to be able to contact Zynga easier with the everyday playing game issues. they need to fix the problems with there games if they wish to keep there costomers.

  73. This morning Wednesday May 1st, I was hacked for a 1.1million $$s, I went to a million dollars tourney with about 2,450,700 and by the time I was done in 4th or 5th, I came out of sit n go tourney I only had 179,000, lil angry since about August of last yr to February this yr I stopped playing at the time I had about 4.4 mill and when I returned it said 340k, didn’t think nothing of it then, but now I realize I was then and now hacked… please help figure out problem,…. Thank You..!

  74. I hate the fact that you have removed the customer service from Zynga.com…why? are you hiding from us players that get extremely frustrated from the game (Castleville) not going right it peeves me off that stuff goes missing and you let days go by to see if it will come back to your kingdom but it doesn’t like my all my Cathedral buildings were painted pink and now I have one that just went back to the original color,I want it back pink,it took a lot of doing to get it to go pink…so please put it back pink…and the crashing is not being fixed…what are you waiting for fix it already… stop adding to the game and fix what we have wrong with the game… at this time I really can’t recommend to anybody to join Zynga.com…cause at this time it sucks majorly….fix it and I will recommend to play on Zynga but not until some major changes have been done to bring back the fun in playing the Castleville game….NOW get a move on! I have waited long enough already!

  75. Hi I am zyga poker player for more than 1 year & I never cheat & i am a medical doctor from Iraq , before 2 nights a hacker enter my name & stool all my money 2 billions & a half chips which i win it since all over this year & i blaming Zynga why did let a hacker enter by my name & take my money and didn’t warn me only after my money gone So if u can please return my money back & punish the hacker
    With best wishes
    Waiting U answer soon please

  76. i am unable to retrieve my games esp castleville from my facebook account.i dont want to start a new game on zynga.kindly help.

  77. I pray someone actually responds to my email, even though I highly doubt it. I have been trying to find out why I lost 100 Horseshoes on May 1, 2013. When I logged out that morning I had 117 horseshoes, I logged back in late the same afternoon, and only had 12 horseshoes. I am so tired of the issues, and non existent customer service. I have already submitted question on May 1,2013 on social support to no avail. Please Zynga give us back true customer support. Player support is not the least bit helpful since they are also players experiencing the same issues, and have no answers.

  78. How does one get help around here I’ve been trying for days Where can I email support to get problem fixed. Everything on my computer is up to day I’m running window 7 and my requests are not showing up on the feed page I’ve been trying for a week to complete the nesting tree but when I ask for the things I need they are not showing up on the feed page I used to play farmville and got tired of all the problems and it looks like it will be the same for this one also I’m fed up with the run a round a person gets on these games

  79. The only have interest my mony. The last 1/2 year the games are full of problems. The most of them are not soveld.
    Dit is shit.

  80. why did you take your e-mail address away from us ? you took 60 of my fv dollars away, for no reason and my request envelope has been missing for 6 days. if you don,t want to help people shut the darn games down

  81. ive finished quest on pioneer trail symbol of excellence four times ,and havent got credit for it yet for weeks now

  82. I’m very disappointed that another of my games is going away! It leads me to believe that you don’t respect us or the hours we devote to our zoo or forest. I won’t be purchasing any more Zynga games in the future!

  83. Zynga seriously screwed up thinking that they don’t need e-mail support. The site they have up now for support SUCKS and is not helpful in the least. The forums are just as bad. When you submit a bug report it goes unnoticed and eventually gets lost in a sea of other bugs/complaints.

    Horrible customer service!!

  84. my castleville for over a month just keeps saying refresh you have lost your magic i cant play ive tried everything please help

  85. I ca not play Texas holdem through facebook. I was playing earlier today but now it will not load up. I have over 92 million chips. Is the sight down or what?

  86. Please tell me while I am at my farmville harvesting my crops and orchards, I have 205fv points, then I look up and there is 197fv points,Didnt buy anything,just harvesting things???? This is not the first time this has happened. So to Zynga support I would be very greatful to at least get my 8fv points back. Thank you very much for your support.

  87. I had a phone issue with my I phone, had to get another phone, and when I had all my data and apps transferred to my new phone, I went from having $110,000,000 million chips to only $315,000 thousand chips!!! I tried to call zynga to recover my chips, but nobody would help me! How unfair!!! I am very, very upset!!!!

  88. Good morning! Actually I have a need and wanted to share it with you, to See if you can help. I’ve been playing farmville for a while, and I must say I am very excited and I love this game! I always help my neighbors, and share this wonderful experience! Unfortunately, I had no opportunity to have access to Mistelote Farm, and is very important for me would have it, is one of the most beautiful farms I’ve seen (from my neighbors, of course) I wonder if I would have the opportunity to have access to it , and if you could help me get it? Since I’m very grateful and eagerly await your response! Happy farming!
    And Also Want Haunted Hollow Farm, Winter Wonderland Farm, plsss reply im waitng… :/ I Want That All Farms Back…….

  89. I was so desperate for help with a game that I called billing support….and even the Kindle Fire people…..maybe zynga is ran by retarded monkeys but they better hurry their ass up and get an actual helpline to call…..helloooooo…technical support

  90. I am a FarmVille 2 player and I was very disappointed to see at the bottom of the game an ad accusing the Republicans of blocking a jobs bill…YOU and I both know this is not true and YOU Zynga should be ashamed of yourselves!! This is NO PLACE to push Obama’s agenda!! I think you should apologize to your loyal players for doing this!

  91. someone scammed me … i was selling white cupid wings and someone offered 300k + mafia baseball bat … so i accepted .. everything was fine in trades it showed the bat… but after the trade i only got 300k and mafia 2 cigar!!! …. PLEASE investigate my account

  92. For 10 staight days when visting neighbors (well over 100) I get NO REWARD WHAT SO EVER!!!! I have repeatedly emailed support and gotten no where!! Going to delete app.

  93. I have issues that has been going on for days 1st problem is my farms won’t grow. I have missed harvesting my money tree,cash cow, animals .The only way a farm will grow if I stay on that farm.I have checked to make sure my pause button wasn’t on for any of my farms.I try to load other games and i get a white screen error 505 Then I get a screen pops that has an update which is not safe v something but my anti virus won’t let me load it cause it is not safe.I feel like this needs fixed I can go to all kinds of different games on pogo and yahoo but something is wrong with facebook/zynga. This has been going on sense facebook wasn’t working about a week or so ago.Please help and fix this Thank you so kindly

  94. Your support system really sinks.. I need help and I can’t even get an email address.. You really need to do something about it.. I am very tired of all the problems with three of the games I play and I can’t get any help.. I am about to quit all these games… Wow..

  95. I have been having problem’s with pioneer trail for a bout
    a month. my cursor is every where and can’t move my screen. can’t harvest anything or plant my crops…please help or fix. thank you.
    I have done everything possible with my computer i have no viruses. i have changed proxy settings, cleaned my cookies/catche now, your turn. alot of my friend’s have began to stop playing.

  96. There is no customer support, have filled out the forms, tweeted, & as for “Official Support Site” forget about, not monitored by zynga as far as I can see!

  97. chefville-the red velvet cake has been telling me I need to cook three more to receive the next mastery star-I have cooked over 100-it still says the same thing. Many quest I finish don’t register and I have to start over. Most of the quests don’t work-you have enough friends send you the needed things and then they don’t count!!! Fix the game.

  98. I need HELP!!Words with Friends is not working correctly on my Kindle Fire.Initially “Your move” was not working…just circles going around…now when I try to open WWWF I cannot even pull it up. Please tell me what to do….

  99. I am playing

    I am playing Words with friends on two laptops, two Kindles, and an Ipad. There is malware on all devices but only on the WWF games. I don;t know how it is getting there but I am ab out to cancel all games just play scrabble.

  100. I’ve been trying to find a way to get through to Zynga Support, maybe this will get there? Someone is coming on to my site and requesting a game in Words with Friends. How are they even getting on my site. Then when try to trace them thru Facebook and google they don’t recognize them,so just bne dismissing their request which means it goes down on sidebar as that person winning? 3 time and I’m sure there will be more. Can you track them ‘zyngawf_55893810′. Thank you

  101. Zynga, I have a poker account with you, and I hv 250M, I earn that chips! Why you suspended it?? And only want to give me 1M max????
    Give my account back and those chips, not 1M! But 250M pleaseeee………

  102. ya i bought wgn hair for 30mil and i believe its a hacked item and im hearing that i might get banned idk what to do will they banned me or take my hair and restore the money or what?

  103. would like to why this was sent an no way of geting hold of any one to find out why they have done it had over 270 chips an you just ban someone an dont even say why refund my chips to my paypal or just say why ive been banned like the rest you can never get hold of any one try to find a uk phone number to ring them is a joke an no help any were

  104. Myself just open and register account in facebook,then i log in zynga game to play it,once i open zynga poker gaming i started to purchase the item to play,the item was 53million for RM 91,before that i received info from my friend who was zynga poker player for some time,and also i go through to the policies,as for zynga noticed,then only i purchase the item and started to play,after playing for several hours and my account was winning chips up to 1billion,suddenly i was disconnect from the game,then i log in the game back,what hell was it account showing my account was banned due to violation the term policies,i also confirm and read it the detail and found i was doing nothing wrong with my game,sure you all support site can open and monitor from started i start open the account and play,at which part i done violation,if you feel your site is a genuine gentle and did not stealing our money,answers me back from which part i done the violation,if just by banned our account after winning chip from other competitor,that mean other competitor need to buy item chips back for playing,and we winning site account zynga banned,that means zynga earn both side money,this was called fair.if you create the gaming for user to play,and user willing to purchase own money buying item,if good enough u all earn money and user also happy no matter win or lose all the chip,but use this method cheating us will your life lives with happily and easily,please i needzynga send me mail and aswers me from which part u take action banned my account,dont ask us to reads cause i already read the policies before i buying the item,now i am waiting for your email

  105. Are zynga support received my concern or feedback,why i received mail saying that tecnical detail of temporary failure,message temporary rejected.this was a excuse to avoid problem and ignore our complain and cheated us as user.

  106. My FV points are not showing up as needed. Moved up 3 times now and they have stayed the same, so please zynga add them on for me and hope to see this fixed soon. We all work on getting our points, so please,make it right :)

  107. I am a member of your game in poker, I won more than 3.2 billion chips, chips yesterday, I do not know what the reasons would be deducted, without prior notice. I am a person to comply with rules of the game, chips are my hard-earned, minus all please give me a reason, thank you

  108. What is wrong with your game Hidden Shadows every time I try to play it the game shuts down and says there is a malicious add on attached to the game what are you trying to do to my computer. I really want to play it to earn things for my Farmville game but I do not want my computer infected with anything.

  109. After reading all of the comments I take it that zynga games is a joke, forget my post I will just stop playing your games. Watch out everyone zynga has add on in their programs that will effect your computer.

  110. I think playing their games spending your hard earned money to beat a level or other items is a waste if time if you play zynga. I won a hundred dollars spinning their slot and never got the money, I cannot log into face book to get bubbles from friends and the game freezes up.
    I have spent money also. I will no more and probably won’t download anymore of their games.
    You cannot contact them with issues call them but they will take your money!
    I am very upset and I feel being taken advantage of by this company.
    If they are so big why can’t you contact them with issues they just want us to make them rich and do not care about the customers they have playing their games.
    They know that their are those who just will continue and new customers who don’t know any better spending money so why care about the customers they have? I am letting people know myself to stop playing their games spread the word till they do something about support issues and contact info and email as well.
    I am so dissatisfied with them and I hope people start spreading the word as well on the rip off and no contact info on issues etc.

  111. I’ve been playing for years. I have over 7 million in chips. It takes sometimes thirty tries to log into my favorite table “2,000-4,000. It always tells me table unavailable and sends me to a smaller denomination table. Getting frustrated.

  112. I have been playing Yoville since it was first available. I have spent lots of money on this game and have lots of houses. I have a problem that I wish you would fix for me. When I try to send gifts or when I try to send request the round circle just keeps going round and round and finally I have to get out of the game. I would really appreciate your fixing this problem for me, so I can receive gift also by sending gifts and get requests to build things, instead of having to wait a month or more to finish a special item from the factory. Thanks Becky Clark

  113. Ok, the commercials do not load but keep interrupting game every few minutes. But the real problem is I have 2 buildings in the very back of game that will open, they are finished, then it says I need to refresh games and so I do and they are back to unfinished. No matter how many times I try the same thing happened. Also when I tried to unload prop shop it did the same thing. Help please. The game I am playing is Coasterville, thank you

  114. Zynga does not care. I am getting tired of problems and wondering if VIP is worth it! Begging to hate Mafia Wars! South Africa is a pain! I am losing wars to half my level. And when I look at their stats, I should not have lost to them. Zynga does not care!

  115. I have been trying to get help from Zynga for over a month now. I play Cafe World on FB and have done for quite a while. I reached VIP level Gold and suddenly, for no reason, Zynga cancelled my subscription and I’ve had to start from scratch again! Since then the game doesn’t load properly, is really, really slow, constantly crashes,the ‘Buzz’ has gone from 105 to around about 20. I’ve been blocked from sending messages to Zynga because of ‘abusive language’ i.e. I was so mad I said that ‘Zynga was rubbish’ wouldn’t really say that that is abusive, would you?? All in all it’s pretty much impossible to play!
    I’ve contacted FB…but they don’t seem to be able to help.
    I do think Zynga should be more available to players..we are the ones who spend money on the games and help to keep them in business!! All I’m asking for is some HELP!!

  116. A year ago I quit playing zynga because of the exact same reason nothing has changed except now I understand they are stealing from their players that is against the law, so I use the mailing address and reported them to bbb and another office that the BBB gave me that police that kind of things one person can’t do it so join the movement and lets put a stop to all cloak and dagger customer service

  117. there is no where to get ahold of you people i have a techinal problem my ember summoner is hung up and i can`t do my quest i have a gloom dragon to defeat and i can`t because ember has it hung up

  118. I now have to sign in to play WWF after reinstalling the game on my Android device. However, I’m unable to connect due to a broken pipe write error. I do not play on Facebook, only with an email address. Any attempt to contact tech support requires a Facebook connection (not everyone in the country/world uses Facebook). So, my games are waiting for me to make a play and I cannot connect to Words with Friends. Please help!

  119. I have been asking for spooky decorations for days also and have not gotten any still. I also upgraded several of my shops – sure enough they took my Goods and all the parts, but after reloading I found my progress was lost, however my resources not replaced. This is messed up – and how come Zynga Support is hiding from the players?!! There is absolutely no place to turn to help for. This game is getting worse and worse, also very irritating and disappointing at the same time. The game is loaded with glitches left and right yet the issues are not addressed, I am loosing progress and resources like there is not tomorrow. I am rapidly loosing interest in this mess of a game.

    THIS IS THE MOST HORRIBLE CUSTOMER SERVICE I HAVE EVER EXPERIENCED. ACTUALLY, THERE IS NO PLAYER SUPPORT AT THE MOMENT REGARDLESS IF YOU’RE BUYING PARK CASH OR NOT – ZYNGA HAS MASTERED THE ART OF IGNORING ITS PLAYERS.

  120. my issue is with the zynga support it’s self, i can’tpost for any sort of help cause it doesn’t show no where on the page at the bottom for help/support help and at times, when I click, it shows me a page stating: OOPS! THE INTERTUBES ARE BROKEN. So can someone please help me regarding this isssue. i would totally appreciate it. thank you in advance!

  121. Hopefully you can help me or send me an address that I can write to that will. I’ve been on Facebook for many years and can’t understand what is going on. I was in the middle of my farming and all of a sudden I was kicked out now I can’t get back in even by changing my password! It ways that for security reasons My account is temporarily locked. They want a government issued Id ect. I have responded to emails from you so you know this is me so what is going on. Please help. Judy Irwin

  122. Hello Zynga Support. A few hours ago, the opportunity to purchase the “Ginormous” enlargement for 600 Horseshoes, appeared on my homestead. I agreed, but the “Blasted Internet” sign took me off. When I came back into Pioneer Trail, the missions for the Ginormous Homestead came on and I still had about 1270 Horseshoes. As I began the missions, I bought some parts of the missions, and the 600 Horseshoes also disappeared. I now have 7 Horseshoes. If you could role my game-play back to my initial attempt to purchase the Ginormous Homestead, which would be great. Please help. Thank you. Long -time fan and player, Barry

  123. GAMES are good SUPPORT SUCKS! NO LONGER PLAYING ANY OF THEIR GAMES: 1) PAID for advertisement free games; had for a week, gone. 2) Does not effectively co-ordinate with FACEBOOK. FACEBOOK has all 3 of my e-mail addresses, ZYNGA somewhere/somehow manages to loose these at times and thus related games in progress. 3) Software will not allow me to sign out/into another e-mail address. Thinks I want to create a new FACEBOOK account. 4) Cannot sync accounts between Kindle Fire, IPhone and other devices. Last ZYNGA does not respond to support problems.

  124. I have been locked out of zynga poker for a week because I forgot my pin number and I can get no help. First there is no live chat and it won’t let me send e-mail , all I need is for someone to reset the number and I will be find but why can’t we get any kind of help and a person to straighten it out

  125. Zynga support is a joke, and NOT a funny one. Trying to complete quests and losing crafted items is NOT funny. People are getting sick and tired of this. I quit the game for about 6 months, guess it is time to quit permanently since you guys can’t fix current issues before introducing new ones!!!!!

  126. I get so tired of having issues, sending screenshots asking,begging, to send a report …at times they lie to me say they are sending, other times say no we don’t send unless everyone is having issues…. they are just medium for what I do not know…but I get no help on my issues…now they say I have to do this video capture… I am not downloading on my computer a site for this to just send them I video capture….I have a iMac now and still have issues….I had 3 different types of computers to try to alleviate this…but come to the realization its farmville… The higher ups don’t want to be bothered by the issues…thats why customer service is there…..I know I used to work customer service…farmville …. we always had computer problems and it affects us as well…..

  127. I’m an advid player of Castleville lately I’m not able to contact customer support by email.Was able to get some issues resolved but not all.This is extremely aggravating when you pay a VIP fee every month and things are not corrected.Then you call the billing department an get the round around STOP PLAYING GAMES with your customers before people take their business elsewhere…..fix these issues please thank you………………….

  128. Just tried to play yoville which I HAVE BEEN PLAYING FOR YEARS,SAW YOUR NOTICE ABOUT CLOSING DOWN,I AM UTTERLY DISGUSTED!I have spent time and money with your company but I promise this,I will NEVER again play any game associated with Zynga-you have lost one loyal customer here,going to make sure as many people as I can join me in boycotting your games

  129. I have used every possible suggested contact avenue with no help what-so-ever. When I did get a person it was for their billing department and they sent me a link via email to a support sight I had already been to. The link above for support is broken. Their customer service number tells you to visit their website. I am a paid player, I am also locked in to a 24 month Disney DVD contract because I opted for 9000 coins. I only asked them to transfer my coins (or at least my previous purchased tools) to the new Draw Something game I had to re-register for, and they won’t respond for anything. I wish their was a way to complain, honestly, like the better business bureau or something because they’re ripping people off.

  130. Since I have tried EVERYTHING to contact you guys and nothing seems to work I guess I will post my question on here. I have been playing Farmville 2 for a very long time and have recently run into an issue that is really annoying. A few days ago I put a few buildings into storage so I could move some other things around. When I was done moving things I got all my buildings back out, except my sheep shack when I click the ”place” button the building will come on the screen, and when I try to put it in the spot I want the outline will turn green… but when I click it into the space I want- the building won’t… I have to hit the ”cancel” button. I have tried many times over the past couple days and it is still in my inventory.. PLEASE HELP! Thank you

  131. Why should I or any one else recommend your products. CUSTOMER SERVICE? What customer service you have none. I have been a long time player of several of your Facebook games and now that I am having problems can not get any answers, but judging from the above that seems to be your norm. I have spent monies to quickly build my farms and cities and so hate to give up the games but will no longer spend anything to advance my games. That only benefits you and your company. My programs no longer go to full screen I can’t get on to some games and there is no one to contact. Guess that is your game because no one has a positive thing to say. I like to think that I would get a response but my expectation are not high at all

  132. why can’t my Farmville friends see my posts on my wall to help me out this is going on for about 2weeks now. it is there on wall but they can’t see it

  133. How the hell do you get a hold of anyone on Zynga? I want to go back to my original Farmville Farm. I went to clean it last night and another farm popped up. I can’t get back to my Farmville one.
    Who the hell do you talk to or get a hold of to help?

    I use to be able to go to zynga support. Now, you can’t even do that. Those reviews don’t do any good. Please respond to email address I gave

  134. I want to email Zinga to report I CANNOT download Casltleville any more. Only goes to 60%. It seems even harder to email, or contact Zinga!!!! Help needed!!!!!

  135. I used to enjoy Castlevillle …. But I can even get it to open, & if it does it crashes in 5 min or less. Either fix it or take it off

  136. Paid for ad-free and faster coin refills. Since updating the app, it’s still ad free, but coins are filling up every 20 minutes, instead of every 10 minutes. How can faster coin fill up be restored? Thanks ~

  137. Zynga gets paid alot of money to not be available for customers and make it as difficult to get a hold of anyone to help. I lost over 600,000 coins with goods sold, then crash and did not get credit for them. Also my owls that I wanted to keep on my farm are gone… many crashes happening. Please address these problems. I will not spend money on farm cash if these problems are not resolved… thank you for your time..if anyone gets to see this..

  138. I have contacted you 3 times today and got one response back telling me to update my firefox and flash player which is all done I am playing 12 games on Facebook and all are working properly and loading properly except for Farmville 2. Went to support no email connection or live chat. Sent a report which was all I can do and nothing else I will quit playing all zynga games if this keeps up. There is nothing wrong with my computer but when you go to Zynga support site it said intertubes not currently working. You need to get your stuff together and make the games work properly not just some games but all games.

  139. DEAR ZYNGA, MY NAME IS MARIA CONTRERAS , I LIKE TO PLAY POKER, SO I BUY CHIPS FROM U GUYS. LATELY I NOTICES THAT I HAVE PAIRS, FULL HOUSE, STRAIGHTS,ETC,ETC, AND I LOOSE!!!???? HOW??? UR SYSTEM SUCKS!!!! IM LOOSE MY MONEY, SO I CAN BUY MORE CHIPS? UR SYSTEM IS STEALING FROM ME AND OTHERS, I WILL STOP BUYING CHIPS FROM U GUYS, BECAUSE I BELIEVE U, R, DOING ON PORPUSE!!!!

  140. I was going to purchase $20.00 Farmville bucks when my game erased. I didn’t finish my transaction. when I turned the game on again, I had double the amount of bucks. Please reimburse me for the second purchase because I didn’t even finished the first purchase. I’ll appreciate your help.

  141. Dear Zynga! Please read my Email. I had a problem with your web. On March 18 and today March 21,I don’t know why your web gave my won pots away to some one,cost me lost my chips please check your web and respond my question. hopefully u can return my chips too because that was my hard work to earned. I know it is fake money but I hard work I deserve my chips back. thanks for your time. (my regard to you all working hard)Thu

  142. I am having problems with cityville as things I collected and got from people go missing I spent $40 to help get the islands and buy some of the building but time is running out on the quest can you please help me and please fix this problem it has been going on for a long time thank you Penny

    • I am 75 years old ,been playing Fameville 2 country Escape for about 4 month, and really enjoyed. Now for some reason I can not update it, why????

  143. There is truly nothing worse than Zynga support. it does not even exist. I have been trying for days to get help. They have the wrong user name for my Words with Friends and there seems to be no way to correct this.

  144. Your company sells apps to Kindle Fire HD (ie: words with friends), but when there is a problem like freezing and not responding, your support says they can only help with desktops or laptops. When I spoke to the technician as to can then help me, he (Ben) he conveniently disconnected me….TWICE! I rate your customer service a zero.

  145. i am playing the pioneer trail and i am trying to finish my wild fire quest in high plains and i dont even see the fire i need you to get this fixed people have clicked help on it and its not even counting as its being done i am about to stop playing this game all together im tired of this its a losing battle everyday with this

  146. Help me please for Castleville!!

    Faugrimm’s Vocation Quests 2 off 11 e stuck I can not go! why I have many quests still closed?? 1-You Are a Pirate!! Fish Story 2-On dhe Lam 3-A Force of Nature 4- Hazel Give Bad Relationship Advice ! Pls heeeeeelp meeeeee!! Thank you!!

  147. Hi everyone
    I can t open my castle 7 months ago. The quest with the Vineyard is the problem.There is not the little vineyard in my castle.The quest is completed but the game ask for REFRESH again and again.
    Please help me to take my game back.

  148. Faugrimm’s Vocation Quests 2 off 11 e stuck I can not go! why I have many quests still closed?? 1-You Are a Pirate!! Fish Story 2-On dhe Lam 3-A Force of Nature 4- Hazel Give Bad Relationship Advice ! Pls heeeeeelp meeeeee!! Thank you!!

  149. i am so annoyed with Zynga..play faithfully on the farm but because I am not a member of the special group I cant contact, ask questions in forums or answer friends…have had issues not getting credit for things I should etc but have no way to get help.. I will never start a Zynga game again… its the least customer friendly site out there!!! clearly

  150. Zygna has already been sued by Digital Chocolate for the use of the Mafia Wars name. According to another employee, lawsuits have been accounted for, with the company mindful of possible settlements. “I was around meetings where things like that were being discussed, and the ramifications of things like that were being discussed — the fact that they’d probably be sued by the people who designed the game,” he says. “And the thought was, ‘Well, that’s fine, we’ll settle.’ Our case wasn’t really defensible.”
    Zynga loves to profit from the ignorant.

    The cards are dealt in algorithms, basically meaning they’re not random and they never will be random. You have 13 individual cards, each individual card has 4 suits. If you were to play real poker with real cards, it would take a very long time before you noticed any type of pattern, if there is a pattern at all. Why? Because real poker is 100% random, It’s impossible for patterns to form with this type of odds. Zynga poker is 100% predetermined, that’s why you see pattern after pattern repeat over and over again. Totally rigged.

    The way the scam works is that when you first start, odds are in your favor, and you will be allowed to build up a significant bankroll. However if at some point you don’t buy chips, you will start to lose, and continue to lose, right down to zero chips. All in the hope that you will give in and buy chips.Zynga is a business after all, and under no obligation to provide a fair game, and they don’t.

  151. LoveFarmville1 asks
    I Just beat sweet acres and i did not get my shipping license or anything the other day the beat sweet acres botton show up i just need 1 thing i got it done tonight and i did not get anything what is wrong and what should i do i play to beat farms and i beat this
    can you please give them to me add them to my farm.Debbie

  152. Your support SUCKS. I can’t send an email through the website, and I can’t understand a word from your customer service people. I AM registered. You took my money and I’m still getting the free games (AND the ads). Never again – I will never purchase another game

  153. I delayed all my contruction that causes for morter’s because I was crafting springtime wrath’s almost completed the quest to claim the lake and then the Panda, 12 hours left on the quest and you guys remove the button from the top right hand corner to claim , I could not even finish the quest that i’ve been working on because you guy’s removed it 12 hour’s too early…this is Bull

  154. I lost my account on war of the fallen and it’s been 2 weeks and haven’t got a reply from zynga support I am really upset that u spend money on apps and wen u need help there is none

  155. I have a table but it does not have google play but Amazon and I want to play to play farmville2 escape. I did down load it from mobile1.com but when you put in the latest update it would not update for me so now I can not play it and I am very upset was my favorite game. When are you going to offer this to the people that have Amazon I have zeki Jellybean 4.1 tablet and it did not come with google play and I can not get it. I do play it on my phone but it is very hard for me to see as I am in my late 60’s please answer this email thank you
    Tina moore

  156. Please do not shut down Cafe world ! we (cafe players) have put alot of time into our cafe’s and like the friends we met playing …can’t believe you are not loyal to your loyal players. Keep CW open & fix bugs

  157. How can you close Cafeworld after all the time and money that player’s have spent. TERRIBLE Bad Business practices

  158. i want to know why cafeworld is shutting down i have spent alot of momney on this game i know theres alot of issues with it but its thew only zynga game i want to play

  159. Please do not close Cafe World. I will never play another Zynga game again if this is closed. It is my favorite game and I have been a VIP member from the beginning….I will be sending multiple e-mails and posting Twitter and every other social media to stop this…..too many loyal players to do this…You will hurt Zynga reputation more than help it by closing Cafe World…Executives need their butts kicked for this decision…..not a smart move!!!

  160. I can’t believe that Zynga are thinking of closing down CW…. I have played other games, but due to technical issues had to give up… and then another game they closed….now this is the last one I play.. and have done for many years…. just appalling and they say I should pick another game… why… just so they can close that in a few years!!!!

  161. Once upon a time, Zynga was able to set itself apart from all other gaming/app companies by providing outstanding customer service. Not only were users able to directly email customer service, the response time was short and the solutions beneficial to the user.

    Zynga has now eliminated the ability of its users to contact them in any shape, manner or form. The solutions now involve “Ask a player!” The gamer can leave a 100 character question. Or go to the Forums, which are filled with people asking questions which, of course, cannot be answered because it’s all users wondering how to solve technical questions.

    And, of course, now if a technical problem, say a game freeze, causes the user to lose everything they’ve done for the past hour’s session, well that is just too bad.

    It’s a shame that a company that built it’s reputation in part on the promise it was listening to its customers/users/gamers, is now so totally contemptuous of them.

  162. I can’t open my zynga poker texas holdem .you r saying that there is a problem I want to know what it is?and why it is suspended?

  163. Farmville escape is a ripoff they take your keys and now you can.t even get a hold of them by phone or email I think it’s a shame that you charge people for keys and other things and then steal them back you sure are a puss poor company I might just tell everyone on Facebook about this and ask them to post it on their page I hope you’ve what’s coming to you for doing this

  164. On July 1 2014. I bought Chips 12mil for
    $9.99 special deal. I was playing half way
    Of my chip my player vanished and so was all
    My chips. When I got back with zynga poker
    Site I had new player rand all of the chips
    We’re gone, Please help

  165. THE FTC HAS BEEN NOTIFIED AGAIN VIA THEIR WEBSITE FOR A 2nd COMPLAINT OF MANY TO COME – I WILL FILE A COMPLAINT EVERYDAY UNTIL I AM REIMBURSED ALL OF THE $$ MONEY I HAVE BEEN SCAMMED/CHEATED AND TAG TEAMED FOR. JUSTICE WILL BE SERVED

  166. I’m hoping someone can help out in this situation I’m having? It’s a problem with Chefville that I need to have my game reset in order to fulfill the basic requirements to proceed. I’ve done COUNTLESS things to try to get the Get Help e-mail and love chat option to appear but no matter what I do? I do not have the option and instead a whole few paragraphs telling me what I can do if I’m a premium member. Can anyone tell me why this is and how I can fix it?

    I’d appreciate an answer as soon as possible, thank you!

  167. My wife bought me 27 million chip yesterday on my zynga poker game & this morning the whole lot was gone so was my game.can u please tell me why I lost everything

  168. I have tried your help and received an e-mail that i had been accepted into your special message account. But the problem I reported is worse then before. Most of your reciepe require salt or pepper. But ZYNGA takes too long to open my account..Then When I tried my neighbors for the salt I get a black screen with a sad face…It took me one hour to get to one neighbor…right now I can’t even get into the game CHEFVILLE…….CHEFFVILLE

  169. I have had so many problems with Farmville 2 since I started to play about 4 or 5 months ago. When 100 favors disappear “it can’t be verified” When 100 farmbucks disappear while I’m not even in the room “it can’t be verified” I spent very real US dollars to acquire the favors and the farmbucks, so “it can’t be verified” doesn’t work. This is fraud! There are a lot of people with my exact complaints. Soooo many of us.

  170. I have been trying to get technical support for months , upset yes, I am. I have been trying to get help with Draw2. For some reason I can’t play the game with my friend whom I have been playing with for about six months. Sounds to me all you want to do is rake in the money and not take the time to help your supporters!! How can I reinstate Draw2 so I can resume the Draw2 game so I can play with my friend???? Last night, September 23,2914 I was playing the game and a pop up popped up and I couldn’t get back to playing the game. Help! Help!

  171. I am contacting the Better Business Bureau in Washington D.C. to let them know about your shady business practices. You have taken away games and tokens that I have rightfully earned. Many of the tokens I bought on Amazon with my money. This morning I had over 250,000 tokens and many games were open for me to play. This afternoon all but five games were closed and I only had 25,000 tokens available. This is a rip-off. It’s time that the Better Business Bureau knows about your dishonest practices. Either do what’s right or close down!

  172. Zynga is a total SCAM! They only allow customers who are Platinum member to email them. I was only a few points short of this level when I logged on one day to find ALL my levels gone and I was back to level 1 (I was at 147) It took me a year to get to this level! There are over 2,000 messages from people who have experienced the same thing and there IS NO RESPONE OR HELP FROM ZYNGA!!! This is a game where you BUY points! You pay money!! And they still will not resolve or help. Companies should not be legally allowed to sell something with no support and no way to contact them. I even have an automated email from them that says ‘for additional help email customer service at no-reply@zynga.com. And of course, that means you can’t email it! I got a bounce back.

  173. I keep reading “zynga is here for you” BUT ITS IMPOSSIBLE TO REACH THEM AND THERE IS ZERO CUSTOMER SUPPORT! I’m disgusted. They want you to spend your money on the games but they aren’t willing to help at all! It’s beyond difficult to contact them.

  174. Am trying to find out why Matching screen blacks out but can hear game playing. Your support says I have a reference # that still needs addressed. Don’t know what it is and I may just be living with the problem. You support was great in the past, now one can not communicate with anyone. Since I am not on Facebook please do not refer me there. It would be nice to get some response from you

  175. This is the worst game ever! The only way you’re winning is when you’re not playing. I rate you guys ZERO just like my coins!

  176. How is it after buying hundreds of dollars of chips, I start receiving hands that have a black heart or red spade? No ok after spending $$$ on chips. What are you guys doing for this matter? Not truely a fair game especially if you are compensating players for your discrepancies. I’d like a response on this issue please

    Mike

  177. There are friends from Germany who can not link or play Farmville2 – Its going for the second day. Can you please let us know what is going on

  178. Trying to get help with ZYNGA games & cannot do a facebook connect. Therefore, there is absolutely no way for me to contact them to get help. In a word ZYNGA customer support SUCKS!

  179. watch out from this site , they stole 350 million chips from me and want me to go back to 1 million and will not tel me why they suspended my account…dirty if you ask me

  180. I have played Hit it Rich slots for awhile now….first issue was I lost over 156,000 points due to a freeze in the game.Then game forced update version causing a forced shutdown of the game losing all accumulated points again….next the bonus spins reset to one or two days eliminating the extra points continuously….for the past month I have tried the game again only to experience minimal point wins..and only betting minimums never earning enough to continue play..I realize the company wants to earn income selling additional point’s but after a month of minimal wins and never getting even a few decent wins, I had 37,000 points today and the largest hit was for 1260 points and nothing else. I am extremely dissatisfied with the games now.

  181. I won twice on the “get free chips” and pulled the handle down on the slot machine and I won twice but it did not give me my chips, can you please help me. thank you Kent

  182. I am trying to find out why i can’t login to zynga. it tells me that the email or password is wrong.(i know what they are) and when I try to set up a new account it says that it is already associated with another account ( the one I try to log on with) when I try to use forgot password it doesnt acknowledge my email…SUPPORT IS NON EXISTANT

  183. Your new version of words with friends is buggy. Several times as it attempts to force me to see an ad so that zynga can make some money, the ad never fully deploys. The ad just sits there with the loading icon going around and around. It does not slow me to get out of it. I end up rebooting my iPad. It’s bad enough that I have to watch the ad in the first place but unexceptable the the Capitol generating ad malfunctions.

    If I’d known that, I would have not changed to the new app

  184. I am on level 59 i spent a lot of money on this game . I paid $10:00 for deer,spent 400 keys for cow and nothing will fit on my farm not even the goose i won!!! If you sell these things to us after we buy 6 stoves 6 ovens ect. You should give us the room to use them .. Even at level 60 will not have the room dont sell to us if we cant place on farm.. Well I cant buy anything else because I cant place it guess I’ll save money now

  185. with all the players is there
    a player who is a lawyer
    who would be willing to file a
    class action law suit on behave
    of players?

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