Contact Zulily.com Customer Service

Contacting Zulily.com Customer Service Center

Contacting Zulily.com Customer Service Center

Zulily.com is an apparel and décor website focusing on items for parents, kids and babies. In order to purchase items on the site, you will need to be a member. Existing members have the opportunity to purchase items at discounted rates. At times, the discounts exceed 90% off the original price. If you encounter a problem with the website or membership, the customer service team is available to address and correct discrepancies.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is available to assist customers Monday through Friday, 9am to 11pm, EST; Saturday and Sunday, 9am to 9pm, EST.

  • Customer Service: 1-877-779-5615
  • International Customer Service: 888-826-6564
  • Corporate Headquarters: 877-779-5614
  • Fax: 206-724-0534
  • Customer Service (Ohio Office)  614-453-4980
  • Logistics: 206-724-0535

Mailing Address

Customers can send correspondence to the following locations:

Zulily, Inc Corporate OfficesCorporate Headquarters2200 First Avenue SouthSeattle, WA 98134

Or

ZulilyOhio Office3051 Creekside ParkwayLockbourne, OH 43137

Official Website

Customers visiting the Zulily website http://www.zulily.com/ will find deals for parents, especially moms, children and babies. You have the ability to shop the best sellers, locate items based upon category, as well as age or size. A key to viewing the items on the website centers on having an account. Unless you currently have an account or create an account, you will not have the ability to view the products. In the event you need additional information relating to products or services, we recommend visiting the Zulily.com FAQs.

Social Media

Customers can connect with the customer service team rather quick when sending messages through social media. Several conversations between customers and customer service were answered within hours.

Customer Service Email

Zulily.com provides several ways to connect with the customer service department by email. We utilized the customer service email address to send correspondence. We sent a message asking for information relating to returns in the event a product was given as a gift. We received a message stating a customer service agent would respond within 24 to 48 hours.

Our Experience

When customers reach out to the customer service department, you will reach a customer service agent in less than 15 seconds. The agent was polite, knowledgeable and answered all of our concerns. This is by far one of the best experiences we have encountered. As it relates to customer service, Zulily.com is doing everything right. What was your reaction to the customer service team at Zulily.com? Take a second and share your thoughts with us below? Thank you.

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Rate your customer service experience:
Rating: 2.5/5 (23 votes cast)
Contact Zulily.com Customer Service, 2.5 out of 5 based on 23 ratings
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183 Comments on “Contact Zulily.com Customer Service
  1. I have purchased many items from zulily and have never been disappointed. However, I just received the shirt Mantra in a size medium. The style of the shirt looks nothing like the picture . It looks fitting at the bottom, but the actual shirt is wide at the bottom with to much material and is very unflattering. I would never wear it. Just wanted someone to know.

  2. I have been trying to contact someone about sending emails to this address.I want to be taken off your list.I’m not interested andwould appreciate it if you would remove me from your email list.

    Thankyou Sandra Karr

  3. I have never shopped on line before , not been on the computer much , then I tried Zulily , I have been very happy with the things I have bought .However it takes so long for it to come ,and the shipping is not cheap .I am waiting for a couple to packages that I ordered a month ago for special occasions, and still waiting . Then to wait this long ,paid , then to tell me its not available .I am so hoping this will not happen with these next few orders .And I have yet to see the reverse credit in my account .
    available

    • Same thing basically happened to me. I have ordered 5 items in total over the past several months. The 1st dress didn’t fit at all. (said could not be returned). The two blouses I ordered a size bigger, still too small. The pants I ordered, way too big. The dress I ordered same time as blouses, for Christmas, didn’t come in. I got email saying it would be delivered December 30th. Guess what… I got it today, January 5th, 2016. I will probably not be ordering anything else. The prices are good, but was disappointed in the quality. And timing of delivery…very disappointed!

  4. When I ordered the Boots everything went well. I was always informed as to the status of my oreder. I received them but, I now want to return them, because they don’t fit. Please Email me the instructions on how to return them: Where, To Whom, Information on getting a credit on my account.
    THank you,
    Sylvia Lara

  5. I need to return shoes,they are too small.Order#ZLOAA72737/pink angelina mary jane infant size 1/ SKU927622.I need address to exchange,

  6. I placed at lists 4 orders and I would never purchase anything form u guys ever again when someone order an item its not right to shape a different item. that’s not customer service at all

  7. I have just received shoes that I ordered they do not fit. I have no paper work to return these shoes what do I do now?????

    • Purchased two blouses, need to return. I have no paperwork, went online and got an invoice, can I just send this and have my acct credited?

  8. I love your products and your daily sales, but your web site is not showing any pictures on any of sites today

  9. i have received the dress i ordered the B.Bronson black and purple stripe cowl neck dress. it is a very ugly constructed dress. the seams are falling apart on the shoulder/armhole area. the dress is so ugly i could not believe this is the same dress that was in the picture. it looked like someone who was sewing this dress fell asleep and the sides have multiple shirred that was caught in the machine. the neck is so ugly when i tried it it looked like i am wearing a loose pillow case. i showed it to my mother and she started laughing and she asked me what is it i am wearing and what am i going to do about it. i told her i will let zulily know right away. so please if you could give me credit for this one , i will appreciate it. i know you dont accept return merchandise, but if you want to see how poorly this dress was made, i will be happy to pay the postage stamp to return it to you. let me know what you think ok? thank you .

    • I ordered three blouses. Ordered a size larger than normal because of comments on website. They were still very tight. When I called about them at customer service, I talked to a very nice representative, Deborah. She said she would give me credit for the blouses and a store credit for shipping even though I didn’t have to pay shipping on the original order. Very satisfied. Looking for my refund to Visa in 3-5 days

  10. I received my order, but the shoes i order size 2, i got a size 2 and 3. I order these for my granddaughters bday which is 4/22, what do i need to do, will you send me the right shoe

  11. On April 25th.,2014, I placed an order for a KidKraft Lil’Doll HighChair for my one and only Granddaughter who is 3yrs.old and living in Alberta.
    The order # 918056986.
    I decided to have it shipped directly to her in order to save time.
    I don’t know if anything can be done at this point in time, however upon reading the invoice on my iPad, I have just noticed that her first name has been misspelled. The correct spelling is Teagan. Could you please take note of this for future use.
    Thanking you in advance, I remain Yours truly. Donna Slater

  12. On April 25th.,2014, I placed an order for a KidKraft Lil’Doll HighChair for my one and only Granddaughter who is 3yrs.old and living in Alberta.
    The order # 918056986.
    I decided to have it shipped directly to her in order to save time.
    I don’t know if anything can be done at this point in time, however upon reading the invoice on my iPad, I have just noticed that her first name has been misspelled. The correct spelling is Teagan. Could you please take note of this for future use.
    Thanking you in advance, I remain Yours truly. Donna Slater

  13. I would like to know the size chart for the Spanz hosiery that I have put on wait list?? I would like to know the height and weight for the size. Thanks Jane Snipes

  14. I want my name to be unsubscribed from your mailings. There is no place on your ads to do this service. Thank you MK

  15. I’ve been trying to contact customer service – can’t send an email, the address given sends me to another list of addresses over and over again. I just received notice that an order was shipped to m(# 716927006). I did NOT place this order and do not want this item. It was in my shopping cart but the order was not placed. What do I do?

    Linda Carle

  16. I am a regular customer to your site however it appear the new information I submitted on my new visa card is bening rejected

  17. I am a regular customer to your site however it appear the new information I submitted on my new visa card is bening rejected

  18. last time i called zulily they didn’t really answer my question and they said they would return my money to the card cause we canceled the shipping and we still haven’t received that money on the card and now im upset.

  19. Please… look into my Credit.
    I phoned and shared my disappointment with two items that I received.
    I was to get a Store Credit and a Master Card Credit.
    I spoke to a man called Ryan… not impressed!
    Please review what he submitted and let me know.
    Brenda

  20. I’m having a heck of a time . U do not accept my email address or password half the time what am I c
    Supposed to do. Getting ticked off

  21. I need to change some products by size, could you help me please, I don’t know to what adress can I to send them, because I recived the products in two differents packages with diferents address,

    please help me

  22. your website is a ROYAL PAIN IN MY BUTT. I have signed in several times and it still won’t take the info to allow me to browse. I;m definitely thinking about not returning and telling others !

  23. Order #92748901071907000079092629 from 04/17/14. Light Gray & Meadow Coolmesh Quarter Socks (Wright Sock) 2 pair. Recently I have worn both socks twice. They are both worn thin under toes and bottom of heels. Material is not what I expected. I can no longer wear them because brake down of material. I wanted to contact you before I throw them away. Your help would be appreciated. Thank You. Sheila e. Whitehead

  24. shipment of Michael Todd true organics–Deep Pore Cleanser leaked oily substance all over both products inside shipping bag. Moisturizer was wrapped; pore cleanser only had wrap on top of lid. I’m not sure how much product was lost.

  25. I order 2 tops on July 10th which have been paid by Pay Pal Invoice #418145164. I have not received the order. Is the order still in the mail or has something happened? Please let me know.

    Thanks
    Mary Ann Van Cleave

  26. I recently ordered a food dehydrator and was really excited to try it. The first time I tried it, It stopped working within an hour. I let it cool overnight and started it again. It immediately stopped working again. I am very disappointed. I will not be ordering from you again.

  27. Good afternoon, I’m not sure who this message should go to, but I’m inquiring about a news paper article I have received mentioning a potential new call center to be located in Central Ohio. I’m looking to confirm this is something being considered, to see if a location has been decided upon yet and if there is a G.C. on board yet or when/if anything would go out to bid for contractors? If someone could please email back and let me know if there is any information or not, I would greatly appreciate it. Thank you very much for your time and help, and I hope to here back from someone soon. Have a great day :)

  28. Am currently an excellent customer for ordering from Zulily almost every day! Spoke with a Zulily representative and would like the “basket” ordering system changed back to where you can SAVE ITEMS instead of removing an item from consideration altogether. I never order without thinking about each item before deciding to order it and the new change eliminates the customer’s chance to SAVE items on a waiting list before that particular order is made. Please respond to this for me!!!

  29. I returned two tops from order #ZLOC6FFE70 AND HAVEN’T RECIEVED A CREDIT ON MY CREDIT CARD. I HAVE YET TO GET A CREDIT FOR THE TWO TOPS THAT WERE RETURNED. THE ITEM #s ARE8585899 FOR A IVORY LACE SLEEVELESS TOP-M AND ITEM #9582059 FOR A PINK EMBLELISHED EMBROIDERED SCOOP NECK TANK-M. THEY WILL BE HEARING FROM ME BY PHONE. THANKS FOR TRTYING TO RIP ME OFF!!!!!!!

  30. I ordered some Clark’s shoes on July 18, along with a child’s paint set. The paint set was changed and delivered, but I never received the shoes. I emailed you to ask about delivery on the shoes and then checked my account. It said the shoes were in transit. I checked again today and find that the order was cancelled. I never received an email stating that the order was cancelled or why. My credit card as not been credited with the amount that I paid for the shoes.
    This is not acceptable. It is now August 15 and I have not received a response to my previous email or an email stating that the rest of the order was cancelled.
    I will be expecting an immediate explanation as to why this occurred.

  31. I do not wish to be added to your daily email list. I did not realize this at the time of sign up. Please remove me from your list. I will contact you tomorrow concerning this matter.

  32. My orders will not go thru.I always the most inexpensive shipping.
    My name is Jane Hoke
    It always says go back to the home page but I don’t know how.

  33. I am very unsatified with your service. I order on Aug.29 (order #ZLO
    F5A5807) and still don’t have all my order. Also one of the tops I order was damaged. What will you do about that and also will you refund my money on the merchandise that I have not received.

  34. Today I received only a partial of my order. I had ordered, among other items, Grapefruit Spoon-Set of Four. The package with the spoons had been torn and 1 spoon is missing. I only have 3 instead of 4. I want my spoon back and how much longer do I have to wait for my other items?

  35. I sent invitation to a friend, earns credit for $15 when a friend first order ships. My friend told me he already ordered and already shipped the items but I still didn’t received the credit of $15. Its said to the status that my friend hasn’t placed an order yet.

  36. So far so good. If I have any constructive comments, it would be to speed up the shipping process. I had ordered 2 items on the same order. Both items came out of the same city. One item is already here and is exactly what I wanted….the other items is being taken on a scenic tour of America. I would prefer not to have my items visiting every po-dunk stop. Shipping is the only serious flaw I have encountered so far. From the other comments, I am assuming your company is in desperate need of a manager and a few less chiefs. A call center is useless if you lose your customers due to failure to deliver and fulfill the transaction. Growing a business is useless if transactions cannot be completed. Word of mouth…can be your friend…or your enemy.

  37. Received someone else’s order instead of mine a week before Christmas. Returned the other persons order, who like me, will not get their order by Christmas. Zulily, as well, no longer has the items I ordered. Absolutely unreliable and no effort to make it right for me. I will stick to my other stores that I have always ordered from. A very disappointing experience at a horrible time for it to happen. Order at your own risk.

  38. Today I received the third of three maternity tops ordered on December 4th. The others were delivered yesterday and the day before. They clearly missed the Christmas giving. They almost missed the birth of the baby. It is an absurd amount of delivery time. Three days short of eight weeks!

    I would not recommend buying from you. I will go on all relevant websites and let them know that if they plan on buying anything from you that they should be prepared to wait two months.

    Totally disappointed,

    Nancy Leone

    Order number ZL1412013D

  39. Still waiting Jimmy Golden for my refund check of $400.00 promised 2 weeks ago that the check had been cut. I want it shipped over night. Very upset now & will call the law now & make a report if I don’t here back from you today ! Now I know I’ve been lied to.

  40. Have waited since last September for an answer from Zulily and a refund on multiple items. They came up with an amount I don’t agree with. Very dissatisfied!!!

  41. I ORDER FROM HERE ALL THE TIME AND HAVE BEEN VERY SATISFIED. HOWEVER I AM VERY DISAPPOINTED ABOUT ORDERING A JEEP OFF OF HERE ON 10-11-14, IT IS A “JOY RIDER” JEEP I GOT FOR MY GRANDDAUGHTERS, IT TOOK US ABOUT 5 HOURS TO PUT TOGETHER JUST TO REALIZE THERE WAS NO CHARGE CORD FOR IT. I HAVE TRIED TO REMEDY THIS PROBLEMS MANY DIFFERENT TIMES THROUGH CUSTOMER SERVICE TO NO AVAIL!! MY GRANDDAUGHTERS THINK THE JEEP IS OUT OF GAS,PLEASE RECTIFY THE PROBLEM AND JUST SEND A CORD, THE OPTION OF TEARING IT APART TO SEND BACK IS LUDICROUS WHEN IT TOOK GRUELING HOURS TO PUT IT TOGETHER. PLEASE SEND A CORD. THANK YOU
    CLARICE FORGEY

  42. Order no. 422072763 received 02/06/15 2 global amici jars cracked , 1 received good condition, please send me two jars, waste of money to return item all broken up thank u.

  43. in jan of thie year I ordered a tunic from lily when it arrived it was thr wrong tunic I kept it even though I didnt care for it so I waited and when lily came back in feb I saw the same tunic I wanted in the first place so I ordered it again but LOW AND BEHOLD THE SAME TUNIC THAT CAME LAST TIME CAME AGAIN THE SAME ONE THE WRONG WRONG ONE FOR THE SECOND TIME NOW I AM ANGRY ONE MISTAKE THINGS GO WRONG BUT TWO TIMES CAME TUNIC ORDERED SAME MISTAKE MADE COME ON THATS CRAZY NOW LET ME KNOW WHAT LILY IS GOING TO DO ABOUT IT

  44. First time ordering, GREEN LACE BODICE MAXI DRESS- # 23613895 received my order the dress was RIPPED, coming loose at the seam. What is so troubling is that the rip can be seen through the Cellophane. My opinion it just show the attitude of I DON’T GIVE A DAMMN. I am through ordering. NOT HAPPY.

  45. Will never order from them again. It took almost a month for me to get my items and they all came at different time. One of the outfits I bought in a 10/12 when I got it the shirt was a 10/12 and the shorts were a 7/8. Also after I washed my clothing they came out the wash looking like they had been washed 20 times. Very unhappy!!!!!!! And I am still waiting on a dress that I order when I ordered all these other items.

  46. I have been very pleased with all of my orders..until today. I ordered a wall scounce and the scounce has a big piece broken out of it. Very disappointed for it was beautiful. I don’t like the fact that the merchandise is not shipped together…instead I get box after box…will be contacting customer service to hopefully get help with my damaged order.

  47. I called customer service and spoke with Michelle. She was very helpful..unfortunately the scounce is no longer available, so I was given a full refund plus 10.00 credit. Very pleased with the help I received.

  48. I have been asking to remove me from your email list over and over again with you doing so. This is the final request to be removed before I seek legal help. REMOVE ME FROM YOUR EMAIL LIST. I NEVER APPLIED TO RECIEVE IT IN THE FIRST PLACE. THANK YOU

  49. I livei. The uk orderd a dress from zuliy the dress is not true to size need to send this dress back but no details as to where to send returns to does any one have an address if someone can tell me I’d be very grateful thank you

  50. Just opened a box containing my glass teapot…no bubblewrap and the pot was broken into pieces. I called Zulily and spoke to Tayna…she was very helpful and took care of my problem without question. I order a lot of merchandise from this company and have only had two problems with breakage…both which were resolved to my liking.

  51. Ordered a Sevile 925 Sterling Silver Round Beaded bracelet on 5/22/2015. Item was not as presented. I wore the bracelet one time and the beads are no longer silver but have a brushed white appearance. The only portion of the bracelet that retained a shiny silver appearance are the areas between the beads. Clear case of misrepresentation or false advertising of this product. 925 sterling silver is suppose to be pure. Advertisement did not state sterling silver plated and even then it should last more than one use. Original price was stated as $134 and it was presented that day for $32.99 plus shipping. I hope to hear from you regarding this case of misrepresentation and false advertising? Donna J

  52. I recently ordered 2 black and white, geometric print wrap dresses from Christina V, size 1x. When I received them, they
    were extremely small–measuring 40″-38″-40″. I double checked the size chart–it said no specific info on these clothes, but
    general guidelines. The chart said body measurements for the 1x
    would fit 43″ bust and 45″ hip. THIS IS A BIG DIFFERENCE, I AM
    VERY DISAPPOINTED IN MY PURCHASE AS IT IS UNWEARABLE FOR ME!!!

  53. I just received my dress. the picture I saw was very pretty. the dress I got looks used, very used. how Can I return it.

  54. I have ordered 3 dresses they are Velzera differant colors I have got one them it goes around the neck. I do NOT want the other two please stop this order. thank you . Lois

  55. I’d never order from this company again. Everything is way to small for the size and takes way to long to get her. Very disappointed!

  56. ORDER # 528835880 We ordered this dress once and the order was cancelled. The same dress came up for sale again so we ordered it. The order was placed on August 12th and we received the item yesterday but it was the wrong color. I have never had so many problems getting the item I want from Zulily and have been very satisfied with my many other orders. I would really like the color of dress we ordered and not its black and white cousin! Please renew my faith in my favorite shopping venue, Zulily!!

  57. unhappy with purchase shipped 8/25/15 SKU: 8118092 Pocket Cami Bra 44C Size is significantly too large.(more like a DD.) Would like to return, get refund or change size to 44B Due to busy signal, have been unable to get through to customer service. Please return call and advise 847 370-5779

  58. I had ordered a sterling ring. Just received it. It is all bent out of shape.
    I think it would be wise to ship jewelery in a little box, instead of a loose
    envelope. Won’t order jewwlery anymore.

  59. I recently purchased several items of your sterling silver jewelry. This was to be a birthday present to myself. Imagine my surprise when all pieces looked like something my young granddaughter might wear. All 8 pieces including the plastic bags they came in weigh barely an ounce. This is nothing less than a rip off. Where can I return this for credit? The only number I have for identification is a shipment ID. That is ZL1B042D35 – Shipping facility R. May I have the courtesy of a reply?

  60. I ordered purses and bedroomslippersabout10daysago,wherearethey?I EXPECTED PROMPT

    SERVICE!THECARDHASBEENDEBITED,pleasesendmerchandise

    LOL!

  61. I recently ordered 3 tops. My package arrived today 09/10/15. I need to return 2 of the tops as they run too small and the material was not as represented. There were no instructions inside the package for returns. Please furnish information as to how and where to return the unwanted merchandise for credit to my credit card. Thank you.

  62. What do I have to do to get you folks to take my name, my email address and most importantly, my credit card information off your site???? What the hell is going on there.

  63. I ordered a pair of pajamas – ordered medium womens top and large womens bottom. Received the correct bottoms but the top was a junior medium which did not fit. One phone call to Zulily service solved the problem! I was told by a very pleasant person that the proper size would be in the mail and I received it in 3 days. I did not have to bother to return the first one and was told to give it away or donate it. Thank you, Zulily for wonderful customer service!

  64. I jusy placed an order . ordered 2 pairs of pants same size and style i only want one pair do not ship 2 . I have pkaced several orders recently had no trouble please cancel one of the pants . siz 3x black and white, thank you. would like to replace with a scarf I saw..

  65. scarf was black and white big scraf. I have been up all nightI work the night shift. please email me the cancel of 1pair of pants. I would like to order a few more of your last chance item’s , If this order is cleared up . I will do so, thank you.

  66. Hi,
    I just received by box of purchases but will need to return the boots- not enough support, although cute. The box was not damaged but the corner of the board book is; I’m thinking it was packed that way. How do I return these items? Beth

  67. What is going on? I called your customer service number and was offered a deal to buy a credit voucher and when I refused I was cut off. I need to exchange an item for a different size. How am I supposed to get a hold of you. I will stop payment if I don’t hear from you. I need to know how to go about returning the wrong size garment.

  68. I need to return a garment that is the wrong size. Please contact me with instruction. Your customer service number is a joke. I am withholding payment until I hear from you.

  69. RE order #929825488 I called customer service last week because I ordered this on 9/11 and still hadn’t received any of the items. I was told they were being shipped between 10/1-10/8. I was very unhappy that it was taking a full month to ship these items. On 9/29 I came home to a Zulily box and was all excited!…..until I opened it! It was NOT my order! It belonged to a customer in Colorado! I live in Florida! Now I have to go all the way across town to a FedEx facility to get it back to you. The girl I spoke to, Nicole, when I called about the problem was unable to even tell where my order was because the computer told her it was delivered!! So here I sit, not knowing when and if my order will arrive (some of which I needed by this Saturday). I am so unhappy about this. Your system of checking orders before they ship needs a major overhaul! I would have thought that I would have been told that you would overnight the order to me. No, I have to sit and wait to see 1. if they can find it 2. when they can ship it and 3. when and if it will actually be received. You have just lost me as a customer.

  70. I have received 1 article of the 3 I ordered. It was listed as a tunic. I am 5’8″ and it fits well below my knees like a dress.
    Please cancel the other 2 orders:
    1. another tunic?(dress)
    2. a red dress
    You have already charged these purchases to my credit card and I have not received 2 items. I am leaving on vacation on 10/4. These items will not reach me in time.
    Do not ship them. I will not accept them. I intend to tell my credit card company to remove the charge. I have never dealt with a company that charges a customer before merchandise is received.

  71. I received my Vera Bradley lunch bag and am not satisfied with it. It is not what I expected. How do I return it and get a refund?

  72. I returned a pair of Cobb Hill shoes about a month ago. They were I the wrong size and wrong color from what I had ordered. I returned with the address you sent me, which I printed off your site. The package also contained the form you directed me to return with it. I have not received credit thus far. Please reply.

    Barb Zimmerman

  73. I recently purchased my 1st Ryka sandals-two pairs. Love the quality and sandals, but using the size chart, I ordered a half size too small. I do not know if they are not returnable, but I would love to exchange them. Please email the address needed for an exchange, if available. Thanks cmr

  74. can you please send me the amount on this item I ordered and received recently Im not sure what the item cost it was the sob clothing-gray marble hi-low cardigan order number 529956209 thank you

  75. Shipment ID ZL 1C04088D

    Please replay with instructions on returns. I am unable to wear these items as they do not fit. Thank you

  76. I need to return to 2 orders:
    ZL1D0B72BB-change to XL (2) items
    ZL1D05107F-change to XL

    Let me know how to send the items back.

    If you can’t exchange, please return to the amount to the original charge.

    Thanks

  77. I have been very disappointed in many of my purchases, especially in children sizes. The outfits and dresses are not true to size. They are usually very large. The last dress I ordered in 18 month size would fit a 3 year old. This would not be such an issue if they could be exchanged or returned. I now have several outfits that are of no use to me because of sizing. I love looking but I am not sure I will be doing anymore buying from zulily.

  78. I just checked over my orders and realize that one of the items is the wrong size. Seeing that I ordered the dress and jacket at the same time the size is way off from what was ordered. This order was made on 11-3-2015. I ordered a size 8 dress and 8 jacket. The receipt says size one for the jacket. Order # 730232121

  79. Just had one of the most positive customer service experiences ever. I regretfully had to return a dress that did not fit. The zulily customer service representative, Denice, could not have been more helpful! Just one more example of zulily’s great service and one more reason I will continue to shop zulily! Thanks, Bev

  80. I think you are a rip off service, and once I finish investigating this I will take the appropriate measures to do what I can to expose you, but I’m more then sure you’ve been at this for quite a while so we’ll just have to wait and see what the out come will be hey

  81. Oh yea one more thing you can rest assured that I will inform friends and anyone else “Not To Do Any Business With This Site”

  82. I ordered a toy item from Swap.com thru Zulily. Reference ID 3798156127-1001.

    I would like to know if it has been shipped.

    Thank you for giving this matter your attention.

    Elaine Kleinmetz

  83. Shipment ID number ZL1E4E2C36
    Yes there is something else you can do. First, I want to say that I was excited to receive the winter white Dress. It looks very cute in your add. I ordered an xl because that’s what I wear. It is way too small, the fabric is not as represented and there is a green stain under the arm. I’m very disappointed now. Also, I first saw the dress for about half the price I paid but you would not allow me to buy it. I saw it later for over $40 an ordered it because I liked the way it looked. I understand now why nothing can be returned…you’d receive everything back! I ordered a second dress that I would like to cancel please.

  84. Shipment ID number ZL1E4E2C36
    Yes there is something else you can do. First, I want to say that I was excited to receive the winter white Dress. It looks very cute in your add. I ordered an xl because that’s what I wear. It is way too small, the fabric is not as represented and there is a stain under the arm. I’m very disappointed now. Also, I first saw the dress for about half the price I paid but you would not allow me to buy it. I saw it later for over $40 an ordered it because I liked the way it looked. I understand now why nothing can be returned…you’d receive everything back! I ordered a second dress that I would like to cancel please.

  85. on november 10th i made order #431098130, and ibuy3 item but i just recieve 2. i got a email from on trac on november 18 they waiting to send, i paid for 3 and im waiting for the third item please be consider im potential client, thank u very much sorry for any inconvinience. yhank u.

  86. I usually do not have any complaints regarding your services or products; however I do now. I ordered a package of bras recently that were suppose to be 44dd they were not. The cup is so small I really believe it should have been labeled 44c. Now I feel that you guys should be willing to help me out since I am a good loyal customer, and offer me store credit or another lot of bras. I will of course return the bras that are to small. Please take this to your attention being it is the Christmas Season. I am sick most of the time and that is way it took a bit to get around to email you. Thank You Kathleen S Rowley

  87. I want the supervisor of the lady who helped me tonight (12/15/15 about 5:45 pm) to know what an outstanding, professional, respectful & nice employee you have working for Zulily. She represented Zulily with the same top quality service as your merchandise has. She even sent me an e mail to help me reset my password so I can order again without having to call customer service to do it. You should feel privileged and honored to have someone of her stature and professionalism representing Zulily. I sincerely hope you acknowledge her in some way for the quality she delivers as a customer service representative. I apologize for forgetting her name; but I’m sure if you look at my account there must be some way to tell who helped me. Please acknowledge her for her excellence. I am a very satisfied Zulily customer and she assisted me in that continuity. Thank you for attending to this matter of recognition for me. Sincerely Kathleen McKenzie.

  88. This is the first time I’ve ordered from Zulily and I hope it won’t be the last. But my order arrived today. I had ordered one each of two different jackets. But what was sent was one of one style and three of the other! I would have hoped if there was an error on the order somebody might have verified that before sending out three of the same jacket! I will send the additional two back and would like to know if I will receive a company credit or a refund.

    THANK YOU

  89. I am confined to my home. I can never try on most clothes at stores so Zulily has helped me a lot by returning items that don’t fit. Either too large, too long, too small, or too big. I keep on trying and they are willing to take things back for credit.

  90. I would like to let you know that I ordered the bedding I liked however, I am NOT happy with your payment system. I tried to set up an account so I would not have to pay shipping…but your system continually said it would not be able to process my application…. I would like you to credit me the shipping charge of $5.95 for order #332707095.
    Thank you and happy new year,
    Janie Borgman

  91. To Whom it May Concern,
    I have placed an order with the notion that I qualified for free shipping, but upon ordering, I noticed that shipping charges were added. I’d like clarification as to why the charge was added. Order number is 829652629

    Thank You,
    E. Hopkins

  92. first time ordering from Zulily. everything i ordered was great received in plenty of time for Christmas. I made a mistake and ordered 1 pair of children boots and 1 pair of shoes in the wrong size. please let me know the exchanging procedure. She loved the boots and wants the same ones. Can you help me?

  93. Hello & Happy New Year. Just wanted to say thank you for getting all of our orders before Christmas. Everything we ordered was in great condition, no problems except 2 shirts I ordered are too small. Oh well! I feel this year was so much better than last year as far as getting everything on time and even the quality of merchandise. I’ve always love Zulily!!! Great, great prices!! So,
    “Thank You Very Much”
    Sincerely, Vickie R. Porter

  94. Hi, it’s me again, Vickie Porter. I just read a lot of dissatisfied customer e-mails.
    I don’t know why a couple of people referred to your co. as a rip off service. As I said I thought this year was so much better and it was!! I’m not saying these people didn’t have problems however I have always been treated very good by your company. Anytime I called the rep’s that answered were always very considerate and extremely helpful. Some of the items that said “no return”
    I was able to return them. So again, thank you, and look forward to continue
    shopping with Zulily.

  95. CUSTOMER SERVICE IS ATROUCIOUS
    TRIED TO MODIFY [AYMENT METHOD ON ORDER AND WAS UNABLE TO GT IT DONE EITHER ON LINE OR WITH CUSTOMER SERVICE
    JUST CANCEL ORDER #433017294. I HAD IN THE PAS RECOMMENDED ZULILY TO FRIENDS, BUT WILL NEVER DO THAT AGAIN
    SERVICE S T I N K S

  96. I received my order of….White WeatherTec Adventure Jacket – XL
    SKU 32727162
    We love it…but it is a little to big…we need a lg. not xl Can you help me with this.
    I’m a new custumer and not sure what to do….Please advise.
    Thank you
    Christa Moise.

  97. My recent package, shipment ID ZL1FEF8CD0, product description “Proud Peacock Platter, SKU: 2914774 arrived completely smashed!!! Please contact me as soon as possible about a replacement. Thank you, Darla Ryan 843-607-3923

  98. Shipment ID ZL2035E222

    I received carmel buckle logan boots size 7. SKU 30801173. I always wear size 7 but these boots are WAY too small. Can you please advise how I should proceed? I order from Zulily all of the time and this is the first time that I have been unsatisfied.
    Thank you!

  99. Recently ordered 2 Swarvoski necklaces from your site. Was very disappointed. One crystal appears to have water spots. The other was advertised as “black heart” but is actually purple.

    Up until now been very satisfied with purchases from you.

  100. I placed 2 orders in November, 2015. I returned all items in December, 2015. I never received any information about the return, no refund or anything. All I can figure is that you think its okay to steal from customers. I spent approx. $200.00 and have nothing to show for it except an additional UPS cost to return the items. If you do not give refunds, you could at least give a merchandise credit.

  101. Seems like quite a few people are disappointed in your business. A total ripoff business. I have never seen anything about “no refunds”. I would never have ordered if I knew that. How many unsuspecting people are you ripping off today??

  102. I received my order today
    1. Cobalt Blue Seamless Shaper High Waist Leggings -L
    2 Black Palazzo Pants – M

    I want to return them but you did not give me a return label I do not like how they fit.
    Please I need instructions and a refund of my purchase.

    Thank you
    Linda Phillips

  103. I am finding it very difficult to E Mail Zuzilly it has put me off ordering from them again there is no return details in with goods and the fact that you have to pay postage back I think is disgusting no other company does this

  104. I am finding it very difficult to E Mail Zuzilly it has put me off ordering from them again there is no return details in with goods and the fact that you have to pay postage back I think is disgusting no other company does this I need instructions how to return an item, reading other reviews this seems to happen all the time.

  105. You have over chartered me for cancelled items and sent cancelled items and charged me for them. I want the remainder of my purchases deleted and my money back in my account. Especially the 61$ for one dress that I recieved 2 of after canceling one and have 2 more orders due to ship. I have a bathing suit bottom being delivered and I do NOT want it and want it to be returned and my money reimbursement.. I tired of being screws around with this company. 803-609-4125 is my mber 1304 farming creek rd irmo South Carolina 29063 fix this mess and cancel all orders Md reimburse my money ASAP I will not shop here again and will tell my friends the same. I have a lawyer retained to make sure this company refunds all my money. Bought leggings had holes all in the rear of them this company sure sucks… Contact me and return my money

  106. Looks like I may have difficulties returning shoes that I purchased that are to wide. I agree with others above that I should have been notified before my order was processed that there are no refunds. I would not have ordered shoes online if there was not a return policy. I hope that I am able to return the shoes ordered. O

  107. Help!! I need to return an item and have no idea if I’m contacting you in the correct fashion or not?? I’ve ordered lots of items from you for my granddaughter and have been happy with all of them, but, there is one dress that is not going to work. What’s the next step?

  108. ORDER # 232641364 was cancelled for non delivery, but I think I did not get the shipping and tax’s back in the amount of $6.52.

  109. Just thought you should know that I just received a pair of boots, and only a pair of boots, in a 2 X 18″ X 2 box. In it was 15 feet of plastic packing. You could probable do other things with your money. Don’t get me wrong, I love Zulily and spend a lot of time and money on your site. Just think it’s a bad way to pack up orders. Sorry. Pat G.

  110. Hello! I have order #427884463 (Curvy Lily) for late 02/09/16 (yesterday) and to-day in the morning (02/10/16) i made new order #833749394 (glasses). I am your constant customer and why I have pay twice for delivery if between my orders there is no much time. Please’ help me and send me E-mail about your decision.Alla.

  111. I have been satisfied with my purchases. My shipment I received yesterday,had at least half a cup of a dark sticky fluid (im hoping it was coffee). Luckily my clothing was individually sealed, and was not damaged. My comment is regarding quality and shipping control?

  112. Took forever for order to come and was so excited. However, it did not fit. After looking at top it clearly states it is a size 4 little girls I orderd 12/14 outfit and pants fit well However Can’t stuff her is a 4.

  113. I am an employee of QVC and my 20 percent employee discount is not showing on my orders when I check out today. They showed up on my orders for Dec. I would like to place an order today before an event ends today.
    Margaret Heying

  114. I’m sorry to say that, yet again, I received the wrong order. There was not even a packing slip enclosed with the order. It’s obvious that orders are not verified to confirm that the correct article is sent to the right person. I phoned several times and all I get is a sales pitch for things I don’t want. I sent an email to customer service last night and, as yet, have not received a response. I’ve had problems in the past with Zulily and responses were quick and efficient. Not so this time.

  115. HELP! I tried placing an order late last night (3/12/16) When I sent to go check out my three items, It stated “This payment cannot be processed. Please contact your financial institution for information.” I thought because I received my new Visa card that maybe I had not activated it. But I remember that I have already used it several time, this week with no problem. So I asked my husband if I could use his card. It stated the same thing. I thought this is REALLY STRANGE. Because my items are “last change” items and due to expire in less than SEVEN hours, I asked my oldest son, if I could use his card. HIS also did not work. What is going on. I don’t understand, None of us have ever had a problem with any credit card. PLUS tomorrow is Sunday. Our bank is closed on Sunday. I don’t know if there is a hick-up in your system or what, i do know that there is NO problems with any of our cards. But I really want the three clearance blouses for a total of $28.47. Now I am afraid that I am going to lose my 3 items which I really want. Can you have someone contact me. I don’t want to lose these three items because of a glitch in your system. PLEASE HELP ME.

  116. I requested to have my password reset yesterday and you and you sent a link. The problem is that I have not been able to change my password. Are you having trouble with your website. My router keeps saying that the site does not exist.

  117. I was doing online shopping and put 1 item in my basket to go on shopping. I went to delete the item and had an email saying my order had been received and was processing,. I DID NOT PLACE THE ORDER. YOU have my account information on file and I agreed to this BUT I NEVER GAVE ANYONE PERMISSION TO PLACE AN ORDER I PLACED IN MY BASKET TO DO OTHER SHOPPING AND I WILL NOT TOLERATE THIS. I want ALL my credit information DELETED NOW!!!. If I ever decide to do business with you again YOU WILL NOT NOT GET MY PERMISSION TO STORE IT EVER AGAIN.

  118. I’ve been wondering where one of the products I ordered hasn’t arrived yet. the info I just looked up showed it made it to #2 – I take it they have mailed it or shipped it to you and that is where it is sitting, since February 25. today is the 20th of March. Can you give me some feedback on it. I don’t know the exact name of the piece but it is a metal type shelf with three rows of open type drawers for my office. I await your reply.

  119. Have questions about last order no one answered telephone numbers could not connect to service either ..makes me wonder whether I should order any other merchandise in future

  120. Hello,
    I orderd Beige Leggings, size M sku36196049 …..My order arrived yesterday and there is no way I can wear these….!! Made in China and geared for tiny Chinese people….!! I didn’t even bother to try them on because they are so tiny…. I normally wear size M but these look like a size 0…! What do you suggest I do? Return them?

  121. Hi,
    Order #834973628-I placed this order a few minutes ago. I gave my daughters address for a ship to. I noticed at the end when they showed the final order they said-the ship to was to myself. Please check into this and let me know if your sending items to Fla.

  122. Recently I ordered several pairs of women’s athletic shoes from Zulily and am extremely satisfied with all but one pair. I received a pair of men’s Fila Stride 3 shoes. Don’t know why I got men’s shoes. Have no use for men’s shoes. Getting ready to order more pairs of women’s Fila athletic shoes, but don’t know what to do with the pair of mens. Can I return them, please?

  123. i buy some items i would like to cancel 2 items because i click the same 3 times. thank you for your comprehension

  124. I received my order today of a pair of crocs. They are too wide and too long even though I ordered the correct size that I wear. Can I return them?
    Jan

  125. I recently was aware that you and QVC were now together,and that I could use my QVC credit card with you,so I ordered and it did not go through. So I hope the information I received was correct.If not,my info is out there,and that bothers me.Please let me know what to do. Thank you,Susan Camp

  126. Today on my invoice I noticed that I ordered a silver tier wire shelf and it came ito my home in black. Do you think uyou should have informed. I already started to put it together, so I cannot return the shelf. I am glad it will be in a closet instead showing elseshere. order# W735075303 sku WSOO692. Any comments Thank you mk

  127. In opening my invoice today, I had ordered silver five tier wire shelf in silver, but was sent me one in black. Good thing I am putting it in a closet instead of in a room, since I already started to assemble it. Wonder why you did not tell me of the change??My order number is#735075303 ane the aku isWSOO692/ Any reason for the change? And you did not notified the change??? R Thank you MK

  128. Pink lace-strip half-sleeve top size L SKU35521726 has to be a 2X or 3X!!! NO WAY is it a large!!!! Very unhappy with results!!!!!!!

  129. This was my first time on your site. You have many items I would be interested in buying. However I will not be buying. I can’t afford to buy something I can’t send back. Buying online esp. clothing and shoes is risky. Different brands don’t always fit the same. I know you have a great following so you won’t miss me. Please take my name out of your email address book Thank you

  130. I am a first time customer and spent well over $200 on Zulily products. One item has showed-up in the mail. It has been 3 1/2 weeks and according to the delivery information, 4 items haven’t even been sent to Zulily for delivery! Summer is coming and these items were purchased to wear within the next few weeks. I am shocked that this is taking soooo long! Who knew? I wish Zulily would forewarn customers of this dilemma!

  131. I WAS WONDERING WHY I DID NOT GET A RETURN LABEL WITH THE CLOTHES I ORDERED????PLUS IF YOU DO NOT TAKE BACK ITEMS WHY WASN’T i

  132. I WAS WONDERING WHY I DID NOT GET A RETURN LABEL WITH MY ITEMS I ORDERED???? I GUESS NOW I KNOW WHY BECAUSE FROM WHAT I CAN GATHER FROM PEOPLE THAT HAVE SHOPPED WITH YOU ,YOU DON’T DO RETURNS. SO WHY WASN’T I TOLD THIS WHEN I HAD PURCHASED MY ITEMS.. AND I WOULD NEVER HAD ORDERED MY STUFF. WHICH I AM NOT HAPPY WITH I FEEL THIS IS VERY POOR BUSINESS AND I WILL NOT GIVE YOU A GOOD RECOMMINDATION …BUT AM STILL WAITING FOR A RETURN LABEL…..

  133. I have two clothing items I need to return. I received 2 dresses, same size and style and I only wanted one. also a blouse/top is too small so need it in the next larger size. thanks, Patti

  134. I just ordered a dress that looks like it has been made out of fishing net; and the ribbon is frayed on one side of the dress. Of course they asked me to return it, but the cost is not worth the bother – if the dress is frayed, why wouldn’t they pay for the shipping. They should have checked the dress before putting it into the bag to be shipped. But, of course if I could see the frayed ribbon, so could they. I paid for express shipping so in total I just threw over $70 away and I still don’t have a dress for seminary graduation. I feel duped and just plan taken advantaged of. PLEASE do not buy from these people. It’s a crime.

  135. I received my order of a king size bed ensemble. It is definitely not king size. It just barely covers the top of my bed. There is not enough to cover the sides or foot of the bed. I am very unhappy with this order and feel it was poorly represented in your email order catalog. Supposedly it was originally over $200. But on sale for 70% off. It looks like some cheap ensemble from Anna’s Linens.

  136. I was told today I would receive a $10 gift card as I received a defective Fitz & Floyd but have not received it. The Shipment ID is ZL23D79B67.
    Rebecca Erro

  137. I received the clothes I ordered and none of them fit and I don’t like the material. Too revealing. I would like my money back but u didn’t send an return address label to ship them back with. Do we have to pay for that?

  138. Love Zulily’s customer service. They are always so helpful. I have never had any problems with ordering or on occasion, returning any type of merchandise. If something is damaged, they will give a credit and usually send another product, if available. I know I can always expect excellent service when I call Zulily.
    Thanks guys, (5 STARS)
    A.D.

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