zoosk

Contact Zoosk Customer Service

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Contacting Zoosk Customer Service Center

Zoosk is a social website that’s geared toward romance. The site is like a combination of Match.com and Facebook. Visitors can open a free account with limited access to some portions of the site unless they choose to pay for additional services. When a company like Zoosk starts charging customers there is bound to be some ripples in the water, but the company does not offer much in terms of customer service or consumer relations. There are literally hundreds, maybe thousands, of complaints regarding automotive renewals and improper charges.

Contact Info

You can contact the Zoosk customer service department, but only by phone or mail. There is no email address or online contact form. The mailing address was not found on the website where users can easily access the information. We found it in the Terms and Conditions of the website, so Zoosk clearly does not want customers to use this information unless they are looking hard for it.

Phone Contact Numbers

The customer service department answers calls between 9 A.M. and 5 P.M. PST, but that information is not listed with the customer service phone number. We called customer service and asked the hours of operation to find out the information. Those are some pretty tight business hours for a company that stores and automatically charges bank accounts.

  • Billing Support: 1-888-939-6675

Mailing Address

Zoosk, Inc.
Attn: Customer Service
989 Market St.
San Francisco, CA 94103

Official Website

The main page for the Zoosk social network is available at https://www.zoosk.com/. You can log in to your account, access customer service and find romance all from the official site.

Zoosk is an extremely social site so there are Twitter and Facebook pages available as well.

Other social sites operated by the Zoosk company include Google Plus and several photo sites like Flickr and Pinterest.

Customer Service Email

There is a customer service contact page, but you have to be a member of Zoosk to access that page. You can access your account by logging in on the front page of the website https://www.zoosk.com.

Our Experience

When we called the Zoosk customer service line was were greeted with an automated system. We waited on the line for the system to pass through all options before being placed on hold. The call was on hold for more than three minutes before it was answered by an agent. We asked the hours of operation for customer service and she immediately answered without reserve. The wait time was horrible, but the agent was rather pleasant. She also told us there was no email address for the customer service department.

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Rate your customer service experience:
Rating: 1.8/5 (35 votes cast)
Contact Zoosk Customer Service, 1.8 out of 5 based on 35 ratings
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104 Comments on “Contact Zoosk Customer Service
  1. This accursed ‘dating site’ has me going batty. Every time I turn on my computer, my screen is filled with a dark blue image accompanied by zoosk icons. I have cancelled, deleted and done everything that I can do to get rid of this site, and nothing happens. It is taking me much, much longer to access my sites because of this invasive ‘service’ How can I get rid of this for good? Any ideas? Thanks. Elizabeth

    • File repeated formal complaints with the Federal Trade Commission (FTC) and the San Francisco Consumer Protection Agency. Good luck.

  2. I am trying to E mail zoosk coustomer servises the number and post address is easy to find but cannot find a help email address.

    • They don’t have one because they don’t want people to send them complaints. File a complaint with the FTC and San Francisco Consumer Protection Agency requesting that Zoosk remove your email address.

  3. Goodday, I would like to be on the Zoosk side, for the U.S. Do’nt know how to do that, can You please give me a helping hand…With friendly greetings, Karla Willekes..

  4. subscribed on 19/10/2012 got the use of the site for one day and now totally locked out and original profile has vanished not to mention the money trying to contact without any joy but if not resolved they will keep dipping into bank account in another 3months so defo not happy regards stewart.

    • Quickly file a complaint with the FTC and San Francisco Consumer Protection Agency requesting that Zoosk remove your email address and close your account. They are a rip-off organization that refuses to respond to complaints.

  5. BEWARE CRIMINAL ACTIVITY TARGETING FEMALE MEMBERS AT ZOOSK. I am a Zoosk member since 3 month and was targeted 5 times by a criminal scheme.
    Middle Easterners and African Americans apparently illegally obtain the photos from some handsome Caucasian man and lure you in with a very attractive profile. After responding, a world traveling engineering contractor or business man will swamp you with elaborate love letters (almost all identical with the same typo, followed by a different sob stories). They are on bussiness oversees, give you a phone number from Malaysia, South Africa etc.
    an address, which certainly is not their own and ask you to deposit money or send them a MacBookPro etc. Once, you receive their phone call, the caller usually has a Middle Eastern or African American accent. BEWARE OF THE ZOOSK ID: RWG27, king2spoilu, widowbernie. I don,t recall the first 2 id,s because I did not immediately spent much attention. – Good luck! Heidi

    • I have found this problem on different sites. I report them , make copies send to the site address, FTC, fraud squad in your city and Washington, D C , one can find addresses, fax numbers etc by scrutinizing the search engines. and sometimes it is profitable, I have had checks come in from a variety of class action suits of big companies. its work but it sure is great feeling when you open a letter at Christmas and find a $400.00 check from a suit against Bank of America. be careful of those sending big checks and asking you to buy money orders etc they are scams.

  6. This site looks like pure poison. I have had no intentional contact with Zoosk. I am regularly receiving emails that “Alan Marble has added you as a friend on Zoosk.” The accompanying picture is of a male; I recognize neither the name nor the picture. Being male and married rather negates the appeal of any contact with this guy through a “romance” site. The email includes the required opt-out-of-future-email link but frankly I do not trust them enough to visit their site to opt out. Something stinks badly about this one. Fortunately my email recognizes it all as spam without my telling it. I suggest everyone stay away. Far, far away.

  7. i cant do nothing on this sites,because i am always prompt to subscribe via facebook and mobile number,which i did,but the validation PIN which was to be sent,haven’t been sent,but saying it has sent it

  8. I paid a 6 month subscription to Zoosk 17 days ago .. and im still waiting for access … ive sent numerous emails … and ive heard nothing …. 3-5 days to 17 days is a big difference …. so now what ?????

    • I have found this problem on different sites. I report them , make copies send to the site address, FTC, fraud squad in your city and Washington, D C , one can find addresses, fax numbers etc by scrutinizing the search engines. and sometimes it is profitable, I have had checks come in from a variety of class action suits of big companies. its work but it sure is great feeling when you open a letter at Christmas and find a $400.00 check from a suit against Bank of America. be careful of those sending big checks and asking you to buy money orders etc they are scams.

      Don’t forget to report to the BBB of the state the company is in.
      Also the attorney Generals office of your state. These are the ones that get attention.
      Go to the web site of F T C and get ideas for complaints agains people on the internet abusing you.

  9. I do NOT use your services!!! I DO NOT want to use it!!

    you charged me $54.94 for some kind of subscription, which I have no idea how you could have gotten my bank information and I DID NOT SUBSCRIBE TO ANYTHING!!!!!

    This is an OUTRAGE!!!!!

  10. This is without question the worst dating site out there! I have had so much trouble like those above, geting the Zoosk pop up page and can’t drop them. I am not even a paid member and they clearly don’t care about their customers as they refuse to honor repeated requests to remove me from their email list. I’ve filed a formal complaint with the Federal Trade Commission (FTC) and I strongly recommend others to do the same! Match.com is the only legitimate and user friendly dating site and I don’t believe Zoosk is a partner with them because they are clearly crooked. I wish I could find a hacker to tap into their organization and delete every account. Sorry SOBs. Hope the FTC fines them and shuts them down for deceptive business practices and unsolicited spam.

  11. Sarina lynn davis is a abuser on the internet she extorted money and abused me finaturaly and emtionly physically psychology and she has 2 domestic police records in California and the police record is public record and she was court order to take a angree management class and other things by the court she is using other alests call me back if corperate office need any further question 12137034823

  12. i dont know why i can not log into my account..i think i have not done anything wrong and dont know why my account can not be open..pls i want to know how i can make my account work again please..

  13. This has to be the worst site I have ever been on. There is no way to actually talk to a real person. I think they use people who are no longer on this sight. The few people I have contacted and have responded for some reason we can no longer even contact each other. They are sure fast to take your money, what a rip off. I just joined this sight and after three days canceled it (and that took forever). I wish I has read the comments before I joined. I want off this sight. I also started receiving weird e-mails that I have never received before so I know they have shared my email address.

  14. Zoosk is run by a computer because it keeps putting my pic in sites they use and I keep working on getting them down.Looks like people like Karla Willekes cant get a date but loves Zoosk.They charge you if you have a Itunes acc. thats where they sneak in for payments,so any site thats got your card # and Zoosk gets in on it thats how they get your info.

  15. I dont believe you are a genuine dating site. I keep getting the same people viewing me but they never answer even the most basic messages from me. I get flirts immediately from the women i view. I was asked to pay some coins as a lady wanted to meet me and so i paid and never heard from her.

  16. I paid a 6 month subscription to Zoosk and im still waiting for access … ive sent numerous emails … and ive heard nothing …. 3-5 days to 17 days is a big difference so i just delete it all im asking for my money back

  17. you took my money out my account 74 pounds i did not ask for this put my money back please and contact me right away 07747113459 right away not happy

  18. I don’t trust this site! I have paid my subscription and you’re views are rigged! I have yet to speak to any women that have viewed me!

  19. Zoosk

    I don’t feel happy having my account with you with the name charming my Christain believes are very strong and sound as a Christain I’m really am very reformed and sound in faith as this account is really harming the inner me my soul and I want this account permenlty removed and deleted if you can do it for me it will be a big help ive tried you out and I feel it’s not for me please email me once you have successfully deleted it andit really has dons it. With thanks

  20. I signed up at Zoosk because it listed one of the best dating site in UK but I must be honest that am so disappointed and demanded a full refund of £47.94 which I paid three days ago for 3 months subscription. How on earth did a flirt a sent to a particular young lady went to over hundreds or maybe thousands of women on Zoosk both with and without photos which some of them are nearly my Mum’s age? I’m totally disappointed and demand my full refund please. Thanks

  21. The worst just happened. I have been matched with someone with a child on Carousel meanwhile I set up my profile not to be match with someone with a child. Upon that am being asked to pay 20 coins to unlocked the mutual match meanwhile her profile could be find in the general search. Could someone respond to me now because am getting pissed off please?

    My ZSMS Survey Answers

    Would you date someone who has a child?
    Answer: No, I wouldn’t.
    Change Answer

  22. This site is really total bullshit! It is all about ONLY making money and not about weather or not people connect. Many other sits out there AT LEAST let you view who is interested in you before you decide if you want to join or not! So played around on other sites untilI I found a couple of maybes. And than I joined. This site shows you who is interested but will not let you view profile to even see where they are from or read their profile. No wonder I haven’t joined yet. Nor would I ever! From a busniess stand point maybe you should check out your completion, that does it right and signs women on…. best of luck with the way you market this business!

  23. To whom it may concern,
    Your website comes up on my Yahoo Account. Is there any way you could delete me from your sight. I don’t recall subscribing. But it seems to automatically appear on my Yahoo Account.

    Kind regards
    Helen Pantazis

  24. Zoosk

    Can you please permently delete my account as soon as possible it is called charming its really getting me cross now really is on my nerves and I can’t cope with it much more.

  25. This is the worst dating website and its fake, they try to make you pay , by sending you so many request saying that ladies wanted to meet you, talk to you, etc.., once you decide to pay and join the persons who sent you messages before they never answer back because they all fake, its like an automatic machine.
    I paid only for one month subscription and somehow they still manage to get my money for the next month without my consent.There should a law to stop this fake website once and for all.

  26. Do you really want me to tell you what I think!! I think it is crap and I am bloody fed up with all your stupid email, incidently when I press unsubscribe b……all happens and whats more it says you are sending them to an email address I had about 5 years ago so how did you find this one!? I am not interested, so please F… O..! I see everyone appears to be pissed off with you so why haven’t you got the message? Even the people you send I wouldn’t be seen with anyway, give me more credit, I am 60 in two weeks and you send me ‘ness’ of 22! A toy boy would be nice but don’t you think they are a just a bit too young!! My language here would imply I am not a lady, but I can assure you I have class, style, charisma etc but the only way I can describe my frustration is this way as I want you to know how FED UP I am with all this rubbish. Do you understand now??.?

  27. Hi I unsubcribed from this chat room and they are still sending me emails,this is very annoying,please can some one do something about this.

  28. Hi I’ve been asked by a girl to get some verification ID and I just want to no the site GSOCO which is where I was forwarded to is a legit site or is it just a scam could you please let me no

  29. Since days I try to go in contact with Zoosk,
    in May 13 I got contact with Mrs. Claudia, after
    a couple of weeks I can not get any return
    from my e-mails.I would like to subscripe
    with a promotion code, no answer and no return
    from my e-mails. I don’t know what is going on
    here, I would read there Customer Service with 00000

  30. Beware of Zoosk! Customer support is poor at best. I went to update my profile and spent a lot of time doing so. They took a week to review such, uploading my new pictures, but losing my new updated profile! When I politely called and asked what happened, they were apologetic but did not offer to do anything about it. eharmony or match.com are far better with excellent customer support.

  31. Hi zoosk I don’t have a complaint but a request . Recently I unblocked my profile and two men contacted me from Coffs Harbour nsw Aust grant and duncan – a friend of mine accessed my phone and reported them to block them . I would like them unblocked as they have done nothing at all wrong , they are friends of each other and very nice men . Thanking you in anticipation . Michelle schramm profile myshell Guyra nsw Aust

  32. Agreed tho customer service access is poor and way to public , I can’t ring San fransico email should be available

  33. Won’t let me verify my mobile therefore I cannot reply to messages! So annoying can anyone help with this

  34. ZOOSK….this company needs reviewing immediately as there is no customer support every blog is the same and they are scamming money off people. 90million to date. Someone please send me their phone number. ZOOSK everybody beware ZOOSK are rip-offs.ZOOSK is crap

  35. I’ve have canceled and unsubscribe several times this is my email acct not my daughters and she is the one who joined !! Take my email acct off . I’m married and do not appreciate the type of subjects that you are sending me!!

  36. Well, apparently none of zoosk’s members are even “looked in to” or nobody cares, cuz I found evidence that MY HUSBAND–A MARRIED MAN–who still lives home with his WIFE–is registered on their site, looking to CHEAT behind his wife’s back. So, look out ladies, and don’t believe everything you read on these sites, and just because their “marital status” says “separated” or “divorced,” don’t mean its true. Mine put down that he was “separated” and obviously, he’s not. He’s just lying, trying to sucker in unsuspecting women who are looking for a genuine, sincere committed relationship. I would sure hate to be one of those women…hoping to really find a “partner,” only to discover down the road that you’ve been lied to and deceived, that you have been “dating” a MARRRIED man! Beware ladies!!

  37. please stop deduct my money from my account because I am not interested any more and I don’t know dthe right u av to go to my account.stop deducting my money again.thanks

  38. i am a user of zoosk and i paid for a months subscription but im finding that my messages are not being read by the ladies im messaging i find it out of order that im paying for a service that just takes the piss out of people and doesn’t allow you to talk to people isn’t that the point of a dating site? i think that they should re fund everybody there money and close down the website i am a very unhappy customer and Thur this has made my self- esteem low as it made out i wasn’t good enough for any of the woman on this site. for the fact you described this service as one of the best dating sites and you have one of the most success matches and people getting married i laugh at that when none of the women on this site are real. i think there should be a better site where real people are used.

  39. I agree with most everyone on here,once a person pays for a certain time subscription,they should not have to pay more and more to meet/talk to someone.20 coins for 20 dollars,that is just stupid ,should be able to talk to anyone at any time,without paying out the ass for it.

  40. i would like to cancel my subscription as soon as posible please i cant cancel the settings arent showing up by my profile so could u please cancel my subscription please thank-u Carolyn

  41. I’m prepareing to drop zoosk, very poor results.
    I specified clearly what I’m looking for such as, (age range, body type, range of search and interest..20 miles from my location of residence.) Have literally sent me tottaly complete opposite preaty much everyday. Very disatisfied. And am starting to think this be another scam. LEE VOGT

  42. I’ve been on this site once before and I was wondering if there is any possible way that you can please waive the $24.99 activation fee for me please? Please let me know
    Thank you

    Anthony Horvath

    • HELLO MY NAME IS JOHN GEABER I HAVE TRIED TO CANCEL MY ZOOSK ACCOUNT BUT YOU CAN NOT DO IT BY THE WAY YOU HAVE IT SET UP CAN YOU PLEASE HELP ME .

  43. Unable to cancel my account, I am a very happily married women and don’t need Zoosk. Please help me remove my account.
    I don’t even know how I go Zoosk. Help

  44. I actually have something good to say. Even though I did experience some of the same issues that have been previously voiced, after three rather unpleasant encounters with potential dates, I was fortunate enough to meet a wonderful lady. Shes beautiful, intelligent, funny, warm, sensitive. I could go on and on. Unfortunately because of the distance separating us as far as where we each lived, things didn’t work out as we had hoped and planned. But I intend to go back on Zoosk and use their services again. Just as soon as I can get them to unblock me.

  45. I agree with the numerous negative comments about Zoosk. Now it wants us to waive our due process rights effective Nov. 16,2013 -online and without first reading hard copy, probably because of law suits building against Zoosk and its uncaring owners. Who ever heard of an email site that does not provide easy email access to the customer service department? I am cancelling my membership and I suspect that Zoosk is violating the Calif. Bus. and Professional Code via its unfair business practices.
    Ronald P. Kaminski, MBA,JD.

  46. Me as a zoosk member now I had being evaluating, experience zoosk dating sites about 2 year and I had came cross a lot fake profile, also lot scammer on zoosk.com and I had evenings being complaint to zoosk from the longest time. and is about rating money and comparing with match.com. I’m getting ready to cancel zoosk due to the fact letting this people create a profile and never come online and they don’t evening respond to you at all and of curse they going to you maybe they not interested in you and is not true. is that there are to many woman with there busy life and don’t want to put the time in place to respond back to profile because the have loot fake profile going and scammer no one are help or reporting them and that we any websites.

  47. I have spent over an hour trying to cancel my subscription. The numbers you provide do not exists. When I do send you an email you don’t reply I’m really not happy that you keep sending automated messages to guys I’m not even interested in, even though I have sent you a few emails to you complaining to you about this has not made any difference cause the automated messages continue.this site has caused me misery & stress and I am not happy that I can’t contact you to cancel my subscription. Can you let me know what phone number I can contact a member of zoosk?
    Hope to hear back from you as soon as possible.

  48. I’m tired of trying to reach you online. I wanted to know if there was a way to get a cheaper plan than the $29.95 with the activation price of $24.95 but unfortunately I’ve never been able to reach anybody at zoosk online. Guess I’ll never be able to reach Brian like I wanted to. When you get things straightened out let me know.

  49. I made a mistake when editing my profile I clicked on the men icon instead of woman. now I can’t find the woman I’m looking for. please help me I need to unlike the men icon. I’m a straight man I’m not gay. please help.

  50. Hi; I am recieving too many messages from zoosk. and I have tried to subscribe using my Visa card. but all I get is declined. how can you help me make subscribtion. Mr M. Kunene

  51. Been trying to get on my account on zoosk, but for some reason its not letting me on since saturday just keeps buffering 0nce on it is only on this site?

  52. I have the same problem with this company. I have deleted my account and bank account still gets charged by the month. They don’t have any email customer support. Perhaps we should sign a petition to the San Francisco Consumer Protection Agency to ban or remove this company from operating.

  53. I goth email from zoosk to sustoscrab for free i ded the worst ting i ever ded becauz fiu day laiter 26 december touk aute from my bank accont $$99.94 the27 december i goot dis lady si haz interes in me bath to see ha profail i have to bay coinse i bay 180 coinse $19.95 the apie in my staitment anader $19.95 bin drow then 28 december anader$an19.95 then in 31bdecemneranader drow of $19.95 then the 2january anader
    anader
    anader $19.95 then the 2 january 2014 anader $19.95 bin drow and sende me a new cod

  54. I grigore rus i goot a coll from zoosk to joined for free i bed on the 26 dece.they drow from my bank accaont $99.94 on the 27 dece. I ben tall a laydy is iteresed bath to see ha profail i have to bay coinse i bay 180 coinse $19.95 bath they drow anader$19.95 then the 28 dece.they drow anader $19.05 then the 31 dece.they drow anader $19.95 then the 2 january 2014 they drow anader $19.95 plase $2.50 feze for international tranzecshen evry time and sms me new cod to acces my accaont i don’t no way bath to me look laik a very clie a scam suported bay the benk day maide profit on fize suportet by google wich is shaime i wonth my accaont delited from the net may many $169.879 back in my accaont in 24 heors thet min the 4 january 2014 bifor i tached the meter fuder from greg i ned replai asap.

  55. I like for you to remove me from your mailig list please.I do not want to recieve any email from you all what ever please.Thank you for your coaperation to this mater.

  56. Hi can you please fix my zoosk account I can’t log in for some reason say to get new email and zoosk took money from to time 60$ and 60$ on January last time I’m tearing to called zoosk but I can’t phone number it’s not working are yous lung to US or what I want my account back to work now or I need my money back …….and I want cancel my subscribed I’m not happy I been now 2 month not using zoosk and zoosk charge me money fro nothing I WANT MY MONEY BACK AND MY ACCOUNT WORKING BACK YOUS LUNG TO US AND TO ALL PEOPLE

  57. I wont to cancel my subscribeb I’M not that happy with zoosk and the money I out $99.94 Plus $ 29.95 2 months in a row. I stop it at my BANK.I don’t have that kind of money too give a way

  58. I have tried to reach you for a week by phone. Keep getting the same message, very busy, try later. Very unhappy with membership. Costing to much constantly wants coins. Same men keeps repeating. Want membership stopped immediately and the balance of the time refunded.
    Sandi Damico

  59. I am n having a very hard time removing or updating my profile. I need to remove. I live in oceanside ca. Total neeedy boys. Uggg. Total losers

  60. I did not want automatic renewal for September 2014 I was charged $29.95,please refund my $29.95 thank you Richard Randall!!

  61. Ive been trying to cancel but the option to cancel subscription is hidden somewhere on the zoosk site to prevent me from canceling. I want this subscription canceled, effective today, 8 sep 2014.

  62. This site is a rip off. They hijack your credit card and then you can’t stop charges from being put through. You can’t get through on the number because it says they are busy call back later and hang up on you. Meanwhile the charges keep racking up. Everything costs on this website nothing is free it is ridiculous. Match.com is a much better site. They charge one fee for everything. I can’t even cancel my own account without calling

  63. Why is it that when you send a chat…now your getting a auto message from the person… thanks if you’re interested in contacting me, please drop me a line and tell me more…

    Please send me a more detailed message and tell me about yourself.

    If your interested in contacting me please drop me a line and tell me more.

    And others message like this you get back when you just want to start chatting with someone…..this will prolong your getting in touch with another for if that at all

    This is terrible you can’t touch base with people… I will be cancelling my acct. and also people I have talked to are all head games and players… never expeieanced such a site

  64. I have paid for a three month subscription and its now over ten days and still no activation im disappointed zoosk and there is no customer support please sort this out
    Conrad

  65. 9/24/14
    To who it should concern:
    I am a bit concerned about who there chooses the quick pick.
    Are they blind, If not, do they just close their eyes and throw a dart? The last one you sent me say’s age 93, the picture is of a gut about 45 maybe. I specifically said Anglo s only. I’ve been getting young black guys. What is the status mentally of the person making these choices? What again am I paying for?

  66. I was wondering if you people know what it mean when you say no purchase need because that’s what your advertisement said when I sign up for 56 gems and then the next’s thing I know after I give you my information and you want me to pay for subcription I wonder if you ever heard of false advertising I mean now day it raped on this internet they all say it free and then when you get trow all the hog wash you ask for money I think you all need to look in the dictionary and see what the meaning of free is a what know purchase necessary because you sure don’t got a clue everyone that advertises on this thing needs to take a look at that

  67. I was on Zoosk for a month. I met a guy and we chatted numerous times and exchanged numbers. Things progressed and as of today, he was trying to still scam money from me. The guy’s name is Tim Howell, age 51. He claims to be from Edmonton, Alberta however he is not. He is a scammer, trying to bilk money from women. He has been reported to police with all of his information. You should delete and block him to prevent women from being preyed upon. I realize that it is a woman’s responsibility for safety, etc. however this guy will resort to anything. Thankfully I’m not a gullible person and he was not able to dupe me. However, there are many women that are out there looking for someone and they may fall victim. The authorities are aware that he is on your site as well. Please consider this in deciding on action you will take. Thank you.

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