Contacting Zoosk Customer Service Center
Zoosk is a social website that’s geared toward romance. The site is like a combination of Match.com and Facebook. Visitors can open a free account with limited access to some portions of the site unless they choose to pay for additional services. When a company like Zoosk starts charging customers there is bound to be some ripples in the water, but the company does not offer much in terms of customer service or consumer relations. There are literally hundreds, maybe thousands, of complaints regarding automotive renewals and improper charges.Click here to leave a comment about your customer service experience.
You can contact the Zoosk customer service department, but only by phone or mail. There is no email address or online contact form. The mailing address was not found on the website where users can easily access the information. We found it in the Terms and Conditions of the website, so Zoosk clearly does not want customers to use this information unless they are looking hard for it.
Phone Contact Numbers
The customer service department answers calls between 9 A.M. and 5 P.M. PST, but that information is not listed with the customer service phone number. We called customer service and asked the hours of operation to find out the information. Those are some pretty tight business hours for a company that stores and automatically charges bank accounts.
- Billing Support: 1-888-939-6675
Attn: Customer Service
989 Market St.
San Francisco, CA 94103
Other social sites operated by the Zoosk company include Google Plus and several photo sites like Flickr and Pinterest.
Customer Service Email
There is a customer service contact page, but you have to be a member of Zoosk to access that page. You can access your account by logging in on the front page of the website https://www.zoosk.com.
When we called the Zoosk customer service line was were greeted with an automated system. We waited on the line for the system to pass through all options before being placed on hold. The call was on hold for more than three minutes before it was answered by an agent. We asked the hours of operation for customer service and she immediately answered without reserve. The wait time was horrible, but the agent was rather pleasant. She also told us there was no email address for the customer service department.