Contacting Zippo Customer Service Center
Zippo is the brand name for lighter and match products though the company also sells watches, writing tools and supplies/accessories for Zippo lighters. In addition to purchasing Zippo products in stores, the company sells online, including customized lighters.
Phone Contact Numbers
Zippo customer service takes customer calls from 8 AM to 4:30 PM Monday to Friday ET. While you can contact the company by email and social media, according to Zippo you should call if the issue is time-sensitive.
- Zippo Phone Number: 1-888-442-1932
You can send a letter to Zippo corporate office to reach customer service. If you need to return a product, follow the return policy and send your package to the returns address listed.
Zippo Customer Care33 Barbour StBradford, PA 16701
Zippo Return401 Congress StBradford, PA 16701
Customers can visit http://www.zippo.com/ for the official Zippo website. There are tons of products listed on the site, most of which are NOT available in most stores that sell Zippo lighters. You can register for an online account, order products and find out more about returning products you’ve received all from the site.
The Zippo company has a strong position in the premium lighter market. Customers who own Zippo lighters, own them for life, but there is some upkeep associated with the refillable items. Customers can order accessories and supplies, like lighter fluid, on the official website.
There is no quicker, easier way to get in touch with a customer service team than using social media pages. You’ll e hard-pressed to find a successful company that doesn’t have at least one social media page.
- Facebook: http://www.facebook.com/Zippo
- YouTube: http://www.youtube.com/zippo
- Twitter: http://twitter.com/zippo
Customer Service Email
There are two means of contacting Zippo customer service by email. One is a contact form and the other a contact email. There is a good chance both are delivered to the same department.
- Zippo Email: firstname.lastname@example.org
- Customer Service Form: http://www.zippo.com/customercare/contact_us.aspx
You can press 0 to skip the beginning message and automated list of options when calling Zippo customer service, but pressing 0 will move your call to the operator not a customer service agent. This will only increase the time you’re spent on the phone. The available options include pressing 1 for orders/customizations/repairs and all other inquiries, 2 for the Zippo Museum information or 5 to replay the options. If you make no selection the call will be transferred to the switchboard.