Contact Zara Customer Service

Contacting Zara Customer Service Center

Zara is an international fashion company operating under the Inditex distributing company. As of December 2012, Inditex reported a 17% increase in sales so brands like Zara are clearly well received. The corporation behind Zara, and essentially Zara customer service, is based in Spain.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Zara customer service agents are available from 8:30 AM to 7:30 PM Monday to Friday and 10 AM to 4 PM Saturday. All hours are ET. There are two numbers for reaching a customer service agent. The first number is for online assistance and the second for assistance with store issues. Store issues are handled directly by the corporate office.

  • Zara Phone Number: 1-855-635-9272
  • Store Information: 1-212-355-1415

Mailing Address

Zara’s US office is located in New York. You can contact the US office with your customer concerns at:

Zara US OfficeAttn: Customer Service500 5th AveSte 400New York, NY 10110

If you have issues with a purchase you’ve made at Zara, do NOT include your credit card or financial information of any kind in your letter. Letters are NOT a secure form of communication.

Official Website

When we visited the official website at for Zara customer service, the page defaulted to Spanish. This is likely because Zara is owned by a Spanish company. We simply chose USA and English and clicked Go to move to a US-based website.

Social Media

We are a company that believes multiple contact options are important to consumers. Some consumers prefer calling and others writing letters, so companies have to offer at least a little of every option. The newest form of customer service contact is social media. Zara offers multiple contact pages.

Customer Service Email

Before social media came into the picture, emailing a customer service agent was the quickest way to resolution. You can still email Zara customer service at:

Our Experience

Zara customer service for online issues is operated by an automated system. You will hear a welcome message and then a ring before the call is picked up by a live agent. We were not given options to route the call and there was low call volume on the day we tested Zara customer service so our call was answered in less than 30 seconds. We asked the agent about several pieces of clothing – regarding fit and accuracy of the colors displayed online. She was helpful and didn’t push for personal information or an order.

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8 Comments on “Contact Zara Customer Service
  1. My wife and I spent a lovely afternoon in Valencia,Spain shopping on Colon Street. We stopped at a Zara store because of the window display. We asked to see a pair of shorts displayed in the window. None of the sales ladies knew what we wanted or so they said. I went to the window with one and she returned to the store, asked another sales lady and told me the shorts were old merchandise no longer carried in the store. We should have left then but did not. My wife found a top and we tried to buy it only to discover it was stained by someone’s make up. I declined to complete the sale but the people in the store said they could not cancel the transaction because no one knew how to do it and they person who did was not there and did not answer the phone when called. They tried calling three times. Then one sales person said they could bring an untainted blouse from another store nearby. We agreed. When she returned. A manager from the other store came to help. She said the other transaction was canceled and tried to rerun the card. the pos machine would no longer work. after ten minutes and our offer to leave or pay cash instead of credit the person from the other store said it would be best to pay cash which we did. We hope our card was not charged. In all we were waiting forty or fifty minutes to buy one top. Do you think we will ever want to shop Zara?

  2. So this seems to be an ongoing problem of saying transactions are cancelled when the store person knows they are not. I was in the Atlanta Ga store in Perimeter Mall on July 10, 2013 and the same thing happened. Went to buy a pair of shoes. Ran my card and it didnt read it. Ended up having to run it 2 more times because it didnt “read” it. I stood there for over 45 minutes because my bank eventually blocked them trying to run the card. The bank also said “the transaction has already went through why ate they still running it.” I asked the sales person and she laughing said it hadnt. It would have printed a receipt.Of course we waited and she suggested trying it as debit. It workrd, and it also charged the first time like the bank said. I took my receipt and my bank statement showing the 2 transactions to the store manager and he contacted corporate along with my information. This next week the district manager was in the store and she emailed corporate. Ive STILL heard nothing about yhis $90 charge. Never again will I shop here and I will make sur I tell everybody I know yo do the same!!!

  3. taking care abour workers producing your brand textiles in developing countries

    I am not sure if I have found good – contact. I am writing regarding information how you care abour women producing clothes for your company in Cambodzia and others develop countries.

    I have one friend, who work on charity project in Cambodzia and she informed me about bad conditions of workers there (law salaries, any rights).

    Why you do not try to fullfilled ethic codex.

    Could you write me what you are doing in this area? Do you think that exploitation of cheap labor forces in developing countries is normal? This is not human!!! Why huge concerns do not care about people, just about their profit!!!

  4. I ordered several items from the website. I requested a return within the 30 day return allowance for two items, using the original packaging and the red security sticker that came with the original order. As I completed the online return request, it asked for my home address for a home pickup for the return. I thought, “how convenient!” The package sat on my front porch for a few days when I realized no one was coming to get it, so I took it to a UPS store and had it shipped. Zara has refused to give me a refund on the items and are not willing to make an exception even though their return process on their website is very unclear. Why ask for my address if you are not going to pick it up? I spoke with a customer service rep and a supervisor who both are unwilling to make an exception. The next step is to contact someone in SPAIN and complain to them. If this was a $30 purchase I wouldn’t make a fuss, but the two items I’m returning add up to $180. I am unbelievably dissatisfied with their service and their extremely short return window of 30 days.

  5. To whom it may concern,
    I r requiring a quick response to my complaint regarding the general manager (as he claimed to be) in Zara cairo festival city in Cairo – Egypt. As i had a very bad experience when i visited the store to buy some things. There was a problem with the credit card machines of the store in addition to dialling the second cashier from working for no reason which resulted into very long cues and customers’ frustration. The general manager of the store dealt with the problem of the visa with a very rude and unprofessional attitude to at least absorb our anger of what had happened. He said things like “you are not my customer” and “i will call the security of the mall for you so please leave” in front of the rest of the customers. This was the first time i witness or go through such an experience from a general manager working at a fine store like Zara.

  6. I will not even give one star for their customer service police. I am a royal customer since 2006, and love their clothes. But this time, I experienced bad service from them. I bought many of items during Thanksgiving, Christmas, and New year sales, and I found one of pants had not removed by store, the security sensor still attached. I called store request remove, and the manager asked me bring item with receipt. I brought all the receipts that I have, but they couldn’t found one match this pants, but they checked computer, see all my transactions. I thought they will remove the sensor for me since I am their customer. but he said, by company police, they have to remove it with receipt.
    it was their mistake forgot took it from my pants, why they makes customer feels that is my fault. Very unfair.

  7. I was at store in Maclean Tysons Corner last month 4/21 and I had terrible experience with one of your sales lady her name Sia I was about to pay by the register and I believe there was a problem with your system instead of explaining she was standing and telling me that I don’t know what I am doing that is very rude and idiot you don’t talk your customer like that at any circumstances and I just asked her is this the customer service she didn’t even care and the other thing makes me surprised there was a female supervisor next to her talking on the phone she didn’t even care to so I had to go the other register and asked to see the store manager at the time Jennifer which is a very pleasant woman she apologized .

  8. I really need an answer for this complain and i have rights that I should take from these mangers who misused their positions and raking the brand

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