Contacting Zara Customer Service Center
Zara is an international fashion company operating under the Inditex distributing company. As of December 2012, Inditex reported a 17% increase in sales so brands like Zara are clearly well received. The corporation behind Zara, and essentially Zara customer service, is based in Spain.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Zara customer service agents are available from 8:30 AM to 7:30 PM Monday to Friday and 10 AM to 4 PM Saturday. All hours are ET. There are two numbers for reaching a customer service agent. The first number is for online assistance and the second for assistance with store issues. Store issues are handled directly by the corporate office.
- Zara Phone Number: 1-855-635-9272
- Store Information: 1-212-355-1415
Zara’s US office is located in New York. You can contact the US office with your customer concerns at:
Zara US OfficeAttn: Customer Service500 5th AveSte 400New York, NY 10110
If you have issues with a purchase you’ve made at Zara, do NOT include your credit card or financial information of any kind in your letter. Letters are NOT a secure form of communication.
When we visited the official website at http://www.zara.com/ for Zara customer service, the page defaulted to Spanish. This is likely because Zara is owned by a Spanish company. We simply chose USA and English and clicked Go to move to a US-based website.
We are a company that believes multiple contact options are important to consumers. Some consumers prefer calling and others writing letters, so companies have to offer at least a little of every option. The newest form of customer service contact is social media. Zara offers multiple contact pages.
- Facebook: http://www.facebook.com/Zara
- Twitter: http://twitter.com/ZARA_US
- Pinterest: http://pinterest.com/zaraofficial/
- YouTube: http://www.youtube.com/zara
Customer Service Email
Before social media came into the picture, emailing a customer service agent was the quickest way to resolution. You can still email Zara customer service at:
- Online Customer Service: http://www.zara.com/webapp/wcs/stores/servlet/ContactOnlinePage?catalogId=23056&categoryId=11113&langId=-1&storeId=11719
- Store Customer Service: http://www.zara.com/webapp/wcs/stores/servlet/ContactStorePage?catalogId=23056&categoryId=11113&langId=-1&storeId=11719
Zara customer service for online issues is operated by an automated system. You will hear a welcome message and then a ring before the call is picked up by a live agent. We were not given options to route the call and there was low call volume on the day we tested Zara customer service so our call was answered in less than 30 seconds. We asked the agent about several pieces of clothing – regarding fit and accuracy of the colors displayed online. She was helpful and didn’t push for personal information or an order.