Contact Yvesrocherusa.com Customer Service

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Contacting Yvesrocherusa.com Customer Service Center

Contacting Yvesrocherusa.com Customer Service Center

Yvesrocherusa.com is the online retailer of beauty and cosmetics brand Yves Rocher. The company is based in France and was founded in the late 1950’s. As the company grew, so did the customer base. Currently, Yves Rocher provides products and services to millions of customers in more than 80 countries around the world. If you need to contact the customer service department to discuss your order or want to voice a concern, you can reach out to the customer service department by phone, email, traditional mail or through social media.

Contact Info:

Phone Contact Numbers

The customer service department is open Monday through Friday 8am to 11:30pm and Saturday 8am to 8pm, EST.

  • Customer Service: 1-888-909-0771

Mailing Address

Yves RocherLa Croix des ArchersCedexLa Gacilly, 56201France

Official Website

Customers visiting the official Yvesrocherusa.com website http://www.yvesrocherusa.com/control/main can purchase the following products, including skincare products, makeup, fragrances, body care products, hair care products, as well as bathroom products. There is a section on the website highlighting the new products. You do not need to register an account in order to make a purchase, but if you do, you will receive promotions and deals from the company.

Social Media

You have to dig deep into the Facebook page in order to see the response time of the customer service department. Depending on the question/concern, the average response time varies. We noticed several concerns addressed in less than 12 hours, while others took more than two (2) business days.

Customer Service Email

When we sent a message to the customer service department, we asked several questions relating to sustainability in packaging. The response we received was automated and explained the customer service department would attempt to respond in a timely manner. The company did not provide an exact time as to when a customer service agent would respond.

Our Experience

When you connect to the customer service, if you press one (1), then zero (0), you will expedite the call to the customer service department. After about 90 seconds, we reached a live agent. We discussed the return policy and shipping products to overseas destinations. The customer service agent explained the process of shipping as well as the return policy. As we look at the overall experience, we have to say Yvesrocherusa.com has one of the better customer service departments that we have encountered. Did the customer service department at Yvesrocherusa.com impress you? We would love to hear from customers just like you. Share your story with us in the comment section.

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Rating: 3.0/5 (1 vote cast)
Contact Yvesrocherusa.com Customer Service, 3.0 out of 5 based on 1 rating
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5 Comments on “Contact Yvesrocherusa.com Customer Service
  1. i have been trying to place an order by phone for 4 days and
    cannot get through ,it states call back later, what is the problem?
    Please E-mail me so i will know when I can place my order, I have
    been a customer for over 20 years

    Thank you, Marie Birmingham

  2. I have been trying to place an order for 5 days and can not get through. Are you still in business. I have not, in all my years have had a BIG problem like this.
    Please respond and let me know what is going on.
    Thank you.

  3. I have tried to contact customer service direct but cannot get through. I just received your new catalog and am confused as towhich items I should be using. Can you please answer me so I can tell you my problems so I can get my order made out? Thank you.

  4. can’t even contact yves roscher to find out why my order hasn’t been sent out!!! absolutely absurd!!! goodnight all!!! it’s 1:15 am!!! Whatever!!!

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