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Contacting Customer Service Center

Contacting Customer Service Center is the online retailer of beauty and cosmetics brand Yves Rocher. The company is based in France and was founded in the late 1950’s. As the company grew, so did the customer base. Currently, Yves Rocher provides products and services to millions of customers in more than 80 countries around the world. If you need to contact the customer service department to discuss your order or want to voice a concern, you can reach out to the customer service department by phone, email, traditional mail or through social media.

Contact Info:

Phone Contact Numbers

The customer service department is open Monday through Friday 8am to 11:30pm and Saturday 8am to 8pm, EST.

  • Customer Service: 1-888-909-0771

Mailing Address

Yves RocherLa Croix des ArchersCedexLa Gacilly, 56201France

Official Website

Customers visiting the official website can purchase the following products, including skincare products, makeup, fragrances, body care products, hair care products, as well as bathroom products. There is a section on the website highlighting the new products. You do not need to register an account in order to make a purchase, but if you do, you will receive promotions and deals from the company.

Social Media

You have to dig deep into the Facebook page in order to see the response time of the customer service department. Depending on the question/concern, the average response time varies. We noticed several concerns addressed in less than 12 hours, while others took more than two (2) business days.

Customer Service Email

When we sent a message to the customer service department, we asked several questions relating to sustainability in packaging. The response we received was automated and explained the customer service department would attempt to respond in a timely manner. The company did not provide an exact time as to when a customer service agent would respond.

Our Experience

When you connect to the customer service, if you press one (1), then zero (0), you will expedite the call to the customer service department. After about 90 seconds, we reached a live agent. We discussed the return policy and shipping products to overseas destinations. The customer service agent explained the process of shipping as well as the return policy. As we look at the overall experience, we have to say has one of the better customer service departments that we have encountered. Did the customer service department at impress you? We would love to hear from customers just like you. Share your story with us in the comment section.

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Rating: 3.0/5 (1 vote cast)
Contact Customer Service, 3.0 out of 5 based on 1 rating
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10 Comments on “Contact Customer Service
  1. i have been trying to place an order by phone for 4 days and
    cannot get through ,it states call back later, what is the problem?
    Please E-mail me so i will know when I can place my order, I have
    been a customer for over 20 years

    Thank you, Marie Birmingham

  2. I have been trying to place an order for 5 days and can not get through. Are you still in business. I have not, in all my years have had a BIG problem like this.
    Please respond and let me know what is going on.
    Thank you.

  3. I have tried to contact customer service direct but cannot get through. I just received your new catalog and am confused as towhich items I should be using. Can you please answer me so I can tell you my problems so I can get my order made out? Thank you.

  4. can’t even contact yves roscher to find out why my order hasn’t been sent out!!! absolutely absurd!!! goodnight all!!! it’s 1:15 am!!! Whatever!!!

  5. For the past 6 months or more (after being a customer for over 6 years) I have tried to order products by mail. I have jumped through all the hoops they have asked of me. They say I owe money but will not mail me anything as proof and I have sent money in for all the orders that supposedly they apply to what I owed but the amount they tell me stays the same!!!!!!! What’s up with that!!!???!!!????!!! I mailed a money order the last 2 times and now after sending the last one in March they tell me they have not cashed it??!?!!! But I ave no products as yet either!!!!!!?????? What’s up with that??!?!?!?!!!

  6. Hi Vyes customer service.
    I received an email that said my order # 6605813832015 made on January 13-2015 is ready.I would like to inform you that i did NOT make such an order and so please DO NOT mail it to me.Besides most of it is christmas items and we are past the Holiday season.
    Thank you.
    Anne karanja

  7. I placed an order today 2/11/2015, and on my order i had savings stickers that my booklet claims i can use on any product i want, and when i called n tried to use my “only $12″ sticker i was told that i could not because the product had to be under $30 in order to use it, no where did i see that in my booklet, and it has never happened to me before i have always been able to use my “only $12″ sticker on any product, i was not happy with this decision today n therefore did not order as many products, i do not think you yves should say one thing n then say something different when it comes time to order products, i love savings, but if i cant actually use my savings then what is the point of sending them to me, i can order beauty products from other places but i chose yves because i like the products and i get savings that i like but not anymore. sincerely lisa nicola

  8. I ordered a Felt Tip Eyeliner (36127)in November 2014, it was not in stock-please check stock, if it is in please send.
    Please do something about your phone system-I have called a half dozen times, can not get to talk with a customer service person. You are a big company,what poor customer service.

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