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Contact YouTube Customer Service

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Contacting YouTube Customer Service Center

When you want to watch the latest funny video or that fall on the stage during your favorite dance contest you visit YouTube. YouTube is a user-guided platform that allows account holders to upload videos. If the user earns enough views, YouTube may extend the opportunity to place ads on existing and new videos to earn revenue. YouTube customer service contacts are limited because using the service is free and free means there is no money to pay for a customer service team. If you’re having trouble with your account there is a detailed customer support page where common questions are answered.

Contact Info:

Phone Contact Numbers

There is no customer service phone number for YouTube users, but the main phone number for YouTube corporate is available.

  • YouTube Corporate: 1-650-253-0000
  • Fax: 1-650-253-0001
  • Advertising: 1-866-2GOOGLE

Mailing Address

If you feel the need to put a pen to paper and write YouTube a letter, whether good or bad, you can contact the corporate offices by writing to:

YouTube, LLC901 Cherry Ave. San Bruno, CA 94066

Official Website

Partners, customers, viewers and account holders all use the same main address to access YouTube at http://www.youtube.com. From the main page you can search for new and existing videos, but you can also watch featured and popular videos. If you find a video you love you can share it across social media and even embed the video in a blog or website.

Customer Service Email

There is a help page http://support.google.com/youtube/?hl=en-US and a Google expert forum http://productforums.google.com/forum/#!forum/youtube, but there is no dedicated email address customers can use to contact a representative for account help. There has to be a behind the scenes phone number and contact email because YouTube allows some users to generate income from uploaded videos and that sparks a need for customer service contact and account help.

YouTube claims there are contact us forms on certain topic pages. After searching for more than 20 minutes we managed to find ONE contact us page for Audio/Visual Issues. We searched for more pages and had a little luck.

Our Experience

We called the YouTube office number listed for the corporate headquarters. The phone number actually takes you to Google, not YouTube. YouTube is a Google property. We were given several options, but we chose 5 for customer service. None of the options pertained to YouTube at all and when the automated system asked us to press 3 for other options we were told to visit the customer help website.

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Rate your customer service experience:
Rating: 1.8/5 (13 votes cast)
Contact YouTube Customer Service, 1.8 out of 5 based on 13 ratings
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30 Comments on “Contact YouTube Customer Service
  1. Hello ( Google reff # 1130300877 )
    Ever since Oct 3rd, i’ve been prevented from operating my
    i cannot access it. Reason being, i removed my other channel i had started at the same time ,( March 15th 2012 ), both channels are under and i guess that is why i am experiencing this crisis.
    i have written to U tube support many times, filled questionaires, waited for the phone call they promised, but noting happened.., why am i doomed because of an honest mistake ?.., i put so much effort and energy into making the content i uploaded onto my U Tube page, am needing to upload more vids, but cannot acsess.. pleas put me to any test you will and take the curse off, Please help.. Thank you
    Mickey Shaviv 972 52 888 0066

  2. Hello ( Google reff # 1130300877 )
    Ever since Oct 3rd, i’ve been prevented from operating my.
    i cannot access it. Reason being, i removed my other channel i had started at the same time, , ( March 15th 2012 ), both channels are under my , and i guess that is why i am experiencing this crisis.
    i have written to U tube support many times since, filled questionaires, waited for the phone call they promised, but noting happened.., why am i doomed because of an honest mistake ?.., i put so much effort and energy into making the content i uploaded onto my U Tube channel – My live Blues shows.. ),I am needing to upload more vids, but cannot acsess it.. pleas put me to any test you will and take the curse off, Please help.. Thank you
    Mickey Shaviv 972 52 888 0066

    • Call the ombudsman its the only way to make anything happen, its false advertising they believe they can charge people what they like and no one has the rite to question them, if you look at optus zoo web site they are still advertising youtube to be unmetered free of charge, yet optus claims its youtube and has nothing to do with them. truth is its its both of them optus owns the web site the advertisments on and you tube has no set policy that a customer can go by. so when it comes to charges and down loads your on your own. Your not the only one thousands get ripped off daily and the only response youll get is if you dont like it dont use it.

  3. Youtube is a complete mess. They do not store passwords properly and tell me that my password has changed right after I changed it. So, it is somehow storing an incorrect password. I don’t think anyone hijacked my account info.

    Are there alternatives out there that actually want to ocassioanlly allow contact users rather than hiding like little peons behind a computer monitor?

  4. Am contacting to request information about youtube charges, when an certain optus customers use you tube they are charged 10 dollars per minute for viewing youtube videos yet other services offer youtube for free, after several arguments with optus i raised this issue to my solicitor who asked me to request youtube customer care for a terms and conditions policy and charges statement and if youtube is aware of the charges being imposed on customers who use youtube before contacting consumer affairs but wouldnt you know it youtube has no customer service is there any way i can get a copy of you tubes charge statements and policy or is youtube operating under a free to charge as they like policy?

  5. my account just keeps bringing me to youtube.com/account and it says save and it wont save this is very bad because i have a contest going on and need to give my prizes away to the winners. I cannot send messages comments upload a video or even get into anything besides /account i need this to be fixed as soon as possible its very important

  6. Hello!
    I Am Anmol Maheshwari. I Have A Very Samll Account With Almost 15 Video And Nearly 10-12 Subscribers. But I Have Created A Session And Clan Of 150 Videos And I Wanted To Upload Them!
    My Question Is About Monetization. Right Now When I Open YouTube Analytics I Find i have 0.60$ And When I Find I See that The Total Money Is Only For One Video Which has 110 Views And that Video is Even Not Monetized! I Have Many Other Videos Which have 500+ Views But I Still Dont get A Penny And They Are even Monetized. So At What Basis Do We users Earn money?

    I Have Worked For years In my upcoming Session Video Which Are 150+ And I Want To Monetize Them And i f You Can Tell me How Much Will i Earn(I Know Your Cant Tell me But You Can Tell me On What basis I Will Earn) Than i Would Be Very Thankful Of Yours!

    Cheers!
    Anmol Maheshwari (theanmol174—-Youtube)

    • If you think you’ll get rich quick off YouTube…I wish you good luck ,I earned a whopping $3.88 over a three year period WOW!(I still have not received it!) People in general detest the ads prior to a video ,so if you want to risk losing viewers from that…knock your self out!

      • But… Stu, getting money out of your videos will have to do with what? A certain number of views? How many? I understand that you also have to allow some publicity in your channel/videos, right? Again, there are some software available, such as ADBlock, that will keep PUB out of your navigation (well, I’m not getting any commercials at all so I think it works).
        Anything at all you can tell me will be much appreciated.
        Thanks!

  7. The bottom line ,you can not get to talk to a YouTube person period!
    There is no customer service ,there is no people governing YouTube… it’s no wonder they are a fail waiting to happen.

  8. Honored You Tube Staff/Administrators

    I wouldlike to ask you kindly to delete the photo slide show published on your side on the 12th or 13th June 2013 by unknown person, under the name of my daughter Fazile Gerbeshi;
    This slide show is directed against my family, my personal dignity and reputation of other relatives
    included.
    I need your quick help as I don`t know any other way how to contact you!
    Please help me; this request is not to be published as I am not commenting anything but asking for your help.

    Thanks for your support!

  9. I tried contacting youtube about many scam on youtube that user are putting up about paypal money hack it a program built to steel your paypal email and password to gain controll of your account there is hundred of video about this they hack my account in paypal so I call pay pal and they refunded the 847.00 paypal also told me many account had been hack they are working on the problem… stay away from video on paypal money hack /money adder

  10. dear youtube iam wondering how do you get a video on youtube for example i use to see alot of old redskins games from 1982 and 1983 and other years from there winning years and you just show 9:14 sec.of there superbowl game against the dolphins and only 6 mins and 50 secs of the nfc championship game against the cowboys you showed the whole game of other superbowl and championship games.i thought if you google a game you get the whole game what seem the problem tell me.

  11. I guess I’m just another user trying to find a way of getting in touch with SOMEONE – not a machine or some kind of service that doesn’t take you anywhere.
    I’m a Dj so, in terms of YouTube, my work is to record and upload Dj sets. A few days ago, YouTube “silenced” one track. Just ONE bloody track but, HEY… I can find this song on a lot of other YouTube accounts and the funny thing is: these users all say the same thing: I have no legal right to upload this song… but THEY DID and YouTube did NOT remove it. Am I just unlucky? What can I do? Have you people imagine what it is to have 5 minutes of a Dj Set with NO Sound? Thanks in advance for any suggestion!

  12. I call and call all hrs during the day they never ever have phone support UV been locked out of my account for over 5 weeks now i need help can anyone give me a number for them and the reset password never sends a email you would think that squirrel have live talk support

  13. My father is unable to access youtube but I am. He don’t have a virus in his computer and was hoping you could provide an 800 number for people to call when/if they have trouble accessing their youtube account.

    Waiting for reply,
    Leah

  14. 9/8/13 as of 1:00 pm today Ive been on the phone and live support trying to no end , that the problem is with youtube not Fios internet , they tried everything, they state that its on your end . If by any chance you can help , I would greatly appericate it . The problem is that it starts to buffer after only playing a video for least than 3 seconds or not at all , this has been going on for over 48 hours now . Please help , thank you .

  15. I am no longer subscribing to YouTube. I am offended by some of the videos that have been placed on the What to Watch category. I feel that what I choose to watch is my business, not kept track of so they can “recommend” what they “think” I wish to view. I’m sure that they have kept track of the fact that I did preview a couple of the videos they recommended. Very convincing as to my decision.

  16. listen i got permission from nintendo to upload their music content plus i am not stealing their music at all i just teaching people how to get through guide i like my friends on youtube just because they upload video games they don’t need copyright notcice at all i sorry i draw the line off you guys i just don’t want to be upset that all

  17. Youtube is getting worse and worse. There are so many issues with the video not being played. It just gets stuck. Nothing happens. Besides needless to say it gets corrupt at any time.

  18. I can get you tube on my laptop. But since I updated to ios 7 ony iphone 5, i can’t play you tube video’s at all on it. I can play other video’s but not you tube. I can’t sign in. I even changed my password but it won’t let me select my you tube user to login. I have tried everything for over a month and still can’t reach customer service to fix this issue. Normally anybody can play their video’s without even having an account with them, but I can’t even fo that!!’ Not sure what to do now! When i type in how to fix an issue on mu searchbar it tells me to go to you tube and watch s video that tells you how…!?! Help you tube!!!!???

  19. I dont need a email you know it. I tryed to put my old account on my new computer an you say my password an user name does not mach if I did it I should know what I put you like being in control so I pray GOD to take your money and you become poor you hate free people so you just trying to be there god and rub there nose in big money making company

  20. Boy oh boy. If you people were ever on the “user end” of your site, you’d know you haven’t covered all the bases. Google/Yahoo has horrible customer service. PERIOD.

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