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Contact Yahoo Customer Service

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Contacting Yahoo Customer Service Center

Yahoo could be considered the second fiddle to Google in terms of Internet properties and ad integration. While Yahoo is a huge company they are nowhere close to the size of Google and they offer fewer customer service opportunities. With that said, we were able to find customer service contact numbers more quickly on Yahoo than Google because Google and associated Google properties have a tendency to push customers into a peer-guided forum or FAQs section to get lost before offering a phone number as a means of customer service.

Contact Info:

Phone Contact Numbers

We found one phone number openly listed for Yahoo customer care, but there are a few other numbers you may find helpful in your quest for customer service.

  • Billing Customer Service: 1-866-562-7228
  • Billing TTY: 1-866-438-1601
  • Corporate Office: 1-408-349-3300
  • Corporate Fax: 1-408-349-3301

Mailing Address

Yahoo is the only company we’ve reviewed that offers complete directions and help getting to the corporate office. You can read detailed directions and instructions for VTA Light Rail, VTA Bus, Calltrain, Amtrak Capitol Corridor and Altamont Commuter Express. They even offer driving directions from San Jose and San Francisco.

Yahoo! Inc. 701 1st Ave. Sunnyvale, CA 94089

Official Website

The official website for Yahoo is http://www.yahoo.com. This site is the starting hub for many other Yahoo sites, but not all sites are linked from the main page. If you need help from a specific Yahoo department, such as the Small Business or Advertising departments, it is best to visit the main page for those divisions rather than searching for help on the main page of Yahoo.

Customer Service Email

A traditional email address for customer service is becoming a thing of the past. A smaller, leaner customer service budget can be used to man Facebook and Twitter, which means more profit for big companies. Customer service staff manning phones and email addresses is extremely expensive and require extensive training. We found one dedicated email address for media, but we found several virtual connections to customer service. We were unable to find an email address or contact form for customer service, but we did send a message to Yahoo customer care via Twitter.

Our Experience

We were never able to find a main customer service phone number so we gave billing customer service a call. The call was immediately answered with a warning message telling us we would have to wait a LONG time to talk to a representative. You can’t press 0 to push through the system, so we chose Mail Premium Billing. The call was transferred to customer care. We were told the wait time would be two minutes, but the call was disconnected after we’d been on hold about a minute. We called back and pushed through the entire system again and the call was disconnected again.

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Rate your customer service experience:
Rating: 1.4/5 (149 votes cast)
Contact Yahoo Customer Service, 1.4 out of 5 based on 149 ratings
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399 Comments on “Contact Yahoo Customer Service
    • Since March 1st,2013, Yahoo has blocked or locked me out Some one got into my yahoo mail account and sent a message that I was injured in a far away place,and ask anyone to send money to help me.
      I went on Yahoo,clicked on my account has been breached,hacked,then I was not able to sign in to my yahoo mail over 6 weeks,they say they can not give me a new password.PLEASE HELP ME TO get a new password as i have been this email since 1997,THANK you,Robert

      • I forgot my password five weeks ago, I’ve tried to get a new one but yahoo keep putting me off. They tell me to try again in three days and sometimes 12 hours but to no avail. Now I have a big problem I’m losing money,I need my email account desperately.So come on yahoo help me out here.

    • I cannot give the verification code because my registered phone number is no longer open. how can i give you a new phone number so that i can get in my email ad..i have a rush job which is only stored in my email ad.

      pls give help soonest!

    • Yahoo has blocked me from access to my mail account due to someone messaging me for $ from some foreign country–which I did not even open. The message on my iphone asks me to contact your customer service # which I have been trying to do all yesterday and today, being told you many never answer!! Your message states “…we believe someone may have unauthorized access to my accout,” Since I can’t get a response from your custormer care phone number, HOW can I email you or get some help??

  1. I am very surprised that Iam able to login to yahoo mail only on my mobile phone using the same account, but whenever I would want login on my computer using the same account am told that my password is wrong.Please advise of what to do I have very important mails read which needs only a computer. Your instant help will be highly appreaciated

    • Pls yahoo help me, i can’t remember the answer to the security question i am being ask. I really need to open my email box. Thanks.

  2. Some of US( friends & neighbors), can’t say we like the new yahoo page format. But like everything else that’s forced on us(DTV converter tv boxes, politics, squiggle light bulbs that are dangerous etc.) We just have to be the consumer that has to accept & adjust to it. Just sayin!.

  3. I have the same problem I can’t log in to my account from my iPhone I forgot my password and the answer to my secret question

  4. Surely I am not the first person to complain—WHAT IN THE WORLD HAVE YOU DONE TO YOUR E-MAIL SYSTEM??? It is no longer functional to use on a personal basis much less as a business tool!! Not being able to scroll page-to-page is too time-consuming which is made worse by the fact that it is SOOOOO slow when you do change pages. Downloading is a nightmare. Please reassure me that this problem is going to be fixed soon–I have a business to run. Help!

  5. You have to get rid of that intrusive “Lean Cuisine” commercial in your comics section. It is very annoying to have the damned thing blast at you when you are selecting comic strips to go to. It is also counterproductive. I would make it a point to NEVER use the product advertised in such an annoying ad. Also you seem to have shielded yourselves from any readers’ comments: the link that is supposed to allow readers to comment leads instead now to a full-page commercial directed at businesses.

  6. I am changed my town name, so asked security question town name, iam forget town name when that time i had given,so plz help me my email account opened if u have possible.

  7. want to change my password but it keep on saying it is too weak then after an hour of trying they lock me out for 24 hours then i try after 24 hours and i get the same reply. one should use the password they want even if it is weak. i follow the rule of making a strong password but it say again too weak. i cant get into my email.

  8. A friend of mine opened an email in 2009 so I can’t tell which questions and answers he used for he just sent me email address on my phone through a text- but now days when ever I sign in, there comes invalid password or mail address and yet they’re both correct I’ve experienced it since the last 4months and surprisingly the same account works when opening face book.the email account was ki_georgia@yahoo.com and my no is 2560784166580

    • I opened an email in 27 July 2009 now since last 20 days my log in id was not opening and ask for security question Answer.I am facing problem in log-in. Why is it locked for 12 hours. i forget my security question,and alternate e mail id. Please, help me to open my locked account immediately.

      Thanks

      Vijay Sharma

  9. Please, help me open my email. I’ve been having problem of login since July last year. But Dec last year i lodged same complaint it was opened but surprisingly Jan 6 2013 the email locked again up till this mowent. Thanks.

    • Some1 change my email passward so i dnt know why do make this.i hv many frnds contact using yahoo mail pls help me!.

  10. dear sir/yahoo
    plesse help me.i can’t remember the answer to the security question.my mobill phone yahoo mail account is open.so plesse mill me,my yahoo profile security details.i really need to open my yahoo mail box on my computer.
    Thank’s

    • I have 40 music titles that I purchased from Yahoo or Music Match before they merged with Yahoo. Now I can’t access these songs because of license or rights issues. How can I regain access?

  11. I haven’t been on my account in some time and have completly forgotten my password and the clues for me to unlock it. I’ve tried acessing customer service for yahoo online but unfortunatly keep coming up dry. What do I do? HELP ME PLEASE!!!!

  12. I have failed to remember my secret question answer, can you please help me on how i can access my account. answer me via my facebook account which is Jesca Mhaye Jb

  13. I would like a step by step explination of how to rid my desk top of the new yahoo mail which I did not need nor did I request
    Thank you
    Gene Wilson

  14. I forgot my secret answer have my mail locked for 4 days now.NEED URGENT HELP.

    My mail is :askassociates2000@yahoo.com

    Send answer to:preciousnorbert@yahoo.com

    .Thanks

    Stephen

  15. If you get through to customer service, and have a problem like a hijacked email account, they shunt you over to some company out of India that scams you, does nothing, but does take your money. Don’t do it, they lie, they cheat, they steal.

  16. hi
    Whenever i open my mail that a question show that (Where did you spend your honeymoon?) That was given by me four years ago Now i haven’t remember the answer .

    So please tell me what will i have to do to sort out this problem I have received recently very important mails . Please help me as soon as possible .Please……….

  17. Hi my password has been changed and yahoo has sent me a new password to the mail attached to my yahoo which is ” nyckmaster@hotmail.com” now i can not access to that mail because it has been closed for more than years now. Please i need urgent help…

  18. Shit. I can’t access my yahoo account. And it is said that I can’t reset my yahoo account online and I need to contact customer care. It doesn’t help. So can someone help me with this problem? I need to access that account. My yahoo ID is ja9tweets@yahoo.com

  19. we have many more time tried our mail is not open,feed password after showing where do you meet your spouse?

    sorry i donot confirm in this answer,so pls urgently basis open in my mail & easy connect to your best services,still waiting for ur answers & help.

    thanks & regards,
    jitender upadhyay

  20. aoa.kindly help me to sign in in my ymail bcz i have forget few but remebr dob if u want confrm u can chk.

    personal information i jst remembr my id and password plz do some thing

  21. My yahoo account (avajnu@yahoo.com) has been hacked, m unable to access my account. Password, secret questions, everything has been changed. Can u plz help me out with this problm. all my important mails come to this account only.

    Thanx

  22. Good day I was happy when I saw your mail, I have not been able to access my mail on the computer system for 3 months. I can only use my blackberry phone message to read please I will love of you can help me reset my password thanks.
    Also the password I use on fone if I use it no system it reject its. Thanks.

  23. I cannot access my account as it says I am loggin in from a new device which I am surprised as I have been using from a year now. I can’t remember my secret answer and my alternate email is also not working.
    Currently I am using another mail.. lizgogoibaruah@gmail.com, please help me solve this problem.

  24. Hi,

    I have a problem with my yahoo messenger. I cannot sign in to my messenger from 3 days ago. I can sign in to my email without any problem. I could use my messenger in my email until now, but i recieve an error with Error code: -99999 and i can use it now :(

    I will be thankful if you can help me.
    thanks.

  25. I dont like the changes you just made to my yahoo. home page, I have been using your home page for my pc for many years, i think you should give people the option before you change everyones page, im probably try to find another home page i can be satisfied with,, unhappy k.ray,,,,

  26. Am thabo please help me I have an account with yahoo from last week I tried to login to my account via my blackberry mobile but I can’t go through cause I forgot my security question answer I don’t remember cause I have had this account many years ago so I can’t remember the answer please help me!!!

  27. I can’t post comments or vote suddenly. I write out my comment, but when I post it, hitting the button to do so deletes all my words and my post goes in without content. Also, when I vote, nothing happens…its just like I did nothing.

  28. “Cannot send message due to possible abuse” is a rejection message my system receives from Yahoo. This same message occurs while sending to my daughter and wife on a different network. My system does not use Yahoo but has made emails to those who are part of the network.
    Has someone black listed bmaschwenger@rogers.com ? I certainly want to end this interruption and to fix the problem. Would you please let me know what this situation means and how to remedy it?
    Thank you

  29. Hallo, my name is Gentjan Hasani born in 8 4 1973 From Albania now living in Italy.A few days ago the yahoo security made me change my password and now I can’t remember it any more,can you tell my what shall I do to get to my mail?

  30. My email is locked and someone hacked into my mail and i couldn’t sign in any more and my name is lekan ajiboye pls re-set my password for me to rasheed9 i have very vital information in my inbox pls am not the one using it to mail to my friends and family pls. block it completely and reset the password please am beging you customer care

  31. I can’t open my 2nd email (mth822000@yahoo.com) it required the answer of the secret question and i don’t remember it . help me i will lose my contact list

  32. Hello, my name is Amit Mondal. My e mail ID blocked
    for two weeks therefore I can’t open my ID. I have been
    suffering a lot . I request to you pls open my e mail
    Id as soon as possible.

  33. I can’t open my yahoo mail account(Sajalku@yahoo.com) as it is asking a secret question & I have forgot it. Please help me.

  34. yahoo pls help me my account is block.now i realy need to open my account as soon as posible.it was very urgent pls

  35. I can’t open yahoo mail because my account is blocked and is asking my secret question and I forgot it please help me.

  36. pls help me to use my yahoo account, when i enter password that am sure with.

    It ask me to give the name of town my father was born,but have already forget it. please help me.

  37. Don’t understand how you can shut me out
    of my account, and demand that I change my password. looks like I have to find a service I can depend on

  38. Pls if i log in to my account with same password i normally use to open it before,it will just write invalid email or password pls help me i want to b accessing the account vital information are there.pls contact me wit my phone number 08068758140

  39. pls,i want yahoo to help me open my account i have been try to open my account since last two weeks.all i got is question from yahoo that where do i meet my spouse and i can’t remember it again since 2010.

  40. Am having problems assessing my yahoo account because I can’t remember the answer to my security. Question pls help

  41. Hai I am Amit. I have not been using my yahoo id for prolong time therefore so many time i request to you pls activate my e -mail id as soon as possible . because I have valuable thing in it .

  42. hello i have problem with my pasword my ref. nr.it 130319/027938 i make payment 80 and no recover my password please call my on 07817777704

  43. Please help me I ca’t open my email ID. I forgot my password and my alternate email Add is not working. Also I give my personal information but its not working. I created a new email ID for me to work but I really need to recover my old email ID I have important files in there for my work. please please help me. My old Yahoo ID is joanneola@ymail.com

    Thanks

  44. Please I can’t access my email account,it has been blocked .I believe it was blocked due to hackers .I can’t remember the alternative email address neither the security answers .Please help me restore it I have very important documents in it.This is the email address:ebimark66@yahooo.com.
    Thank you

  45. Please help, my yahoo account was hacked, and i can’t access it any more! how do i recover my account and password, hence i cannot remember my security questions details.
    yahoo id: orimco@yahoo.com

  46. Am having problems assessing my yahoo account because I can’t remember the answer to my security. further the alternative mail id was closed. please help.

    my mail id is vasuiyer@yahoo.com whis not opening now.

  47. Sir,

    I very fervently request u to solve my long pending problem i.e. my e-mail is not opened whenever I open my mail not accepted my password. my mail conained many data, information, documents and various articles what are very helpful for my day to day official duty and my service career. Again I request u to solve my problem and give my old password. Thanks

  48. Please Help ?
    i forgot my uncle name question plz arrenge the uncle name i request to you pls Inform my uncle Name my e mail(mukeshsinha3@yahoo.in)
    as soon as possible.

  49. I have tried several times to reach a “Live” person at Yahoo’s customer service. First of all, I was blindly transferred to an automated service. If the folks at Yahoo cannot talk to their customers, perhaps they need to not be in business.

    I HATE the new email and home page set-up. It’s busy with crap nobody is interested in. The ad’s are horrible – they pop-up I guess as a form of entertainment and in actuality, it’s very annoying. Perhaps if Yahoo answered their phones like they do over at Google, you would not be in second place. Customer Service is key – I am beginning to hate logging onto Yahoo. And now because your customer service sucks like the email and ad services, I will probably change how I use the internet and not include Yahoo at all.

    Here’s a comment to you guys – you should really take the time to talk to your customer base instead of blindly transferring people around.

    Thank you

  50. Why u stopped my mail I’d . My mail I’d is last 3 week past but not working and I want a my mail I’d so please give me answer what I do

  51. Someone has changed my yahoo email account and the person has changed my password….. please help me to get back my email account and my password. please i cant affort to loose it now because there is important information in there.

  52. i cant remember my password and all the information about my alternate email, pls help me to solve this promlem once and for all because i am beginning to be fed up

  53. Since Aril 03,2013 i have encountered the following problem. I have to refresh my yahoo page every 2 seconds. NEVER had to do this. What do I need to fixd this. Very frustrating………

  54. I can not log into my yahoo mail due to a security answer i need to provide before I will be able to log in. I have forgotten the security answer so I can not log in. Please I need help.
    Thanks
    Collins.

  55. Dear sir/ madam my account is temporarily closed in 12 hours.I forget my security code so i can’t access. my yahoo account .

  56. Cant remember the password to my yahoo account and now account is locked need to reset and be able to access my email through my iPhone 4 s ASAP can ya help me out

  57. Dear Sir/Madam
    My email account (malik512pk@yahoo.com) was hacked when i was travelling abroad.. Finally i got it recovered by using the proper procedure..
    When i opened my mail account.. all the data/emails/contacts and folders were either lost or deleted.. I want to get back my alol date being a working journalist..as soon as possible
    Kind Regards
    Sohail Anjum Malik
    an experienced and senior journalist/columnist
    Islamabad..Pakistan
    Cell +92 300 530 64 14

  58. My yahoomail can not sign in, to turn again how the way , because the telephone number in the yahoo registered -081 339 175 837, whereas my hp number is 081 399 175 837 correct, and I try to call the number 081 339 175 837, the number is not active / not registered. every time I do recovery, sms was sent to recovery code number 081339175837, please help to restore my account. I say thank you for your cooperation.

  59. Is the Yahoo mail design has been changed recently ?
    I am afraid my account.
    The days before, I received a mail from my own email account to me, after I clicked in using Iphone, I was asked to key in the password every time when I retrieve my mail. Before this, it should be prompted automatically. This morning, when I try to get into my email account using laptop, I was asked to change my password, I have changed the password and view a new design of the mail background. Anything wrong with my account? Or it’s alright!

  60. For quite sometime i cannot open my mails and when attempting to answer your secret question , u locked the account temporarily . Please release my account , and llet me access my mails .

  61. My acct has been hacked I cannot use my email, now it’s asking for a password that I didn’t put. Pls can someone help me unlock my Acct.thanks

  62. I am unable to access my account / ID is not getting open with a comment that Your ID or password is wrong, Please rest – it

  63. Now i am in Sudan.My above mentioned mail address opened easily in Nepal.But here when i try to open this account,i can’t open. It always asked that your account is temporarily blocked due to security and it will open after 12 hours but it won’t open from 13 days. I can operate face book easily from the same account but my yahoo mail hasn’t opened till.I used to different password in yahoo mail and face book from the above mentioned same mail account.so suggest me what shall i do to open my yahoo mail account.

  64. Please help. I have been trying to verify my email with my secret password but I can’t remember it because it was years ago. What should I do?

  65. my email has been lock for 7 weeks now. i called them they need my altrenative mail to send them back my yahoo file number.

  66. My email has been locked for before last one week. but my id & possward i am entering correctly but its not opneing. this id was using from 2009. i dont know the which secret question i have given. please reset the mail id. its most important documents are there.

  67. My email has been lock for last one week. but i am not remembering the secrect questions & alternate email id.
    please reset my email.

  68. I cannot get into my account any more,
    when I want to log into my account, I am asked for my
    honeymoon (put in 2009) by that time I was not married!!
    is somebody playing games?

  69. My email account has been hacked. some one had sent mails thru my mail id. now I am unable to access my e mail account. kindly help

  70. My email account has been hacked. some one had sent mails thru my mail id. now I am unable to access my e mail account. kindly help

  71. I can’t access my email account again.I am asked for where I spend my honeymoon of which I can’t remember all,and I need to print out some letters.pls help me to open it

  72. pls i want youto assist me in restoring back my email accout. iforgot my password and the answer to the security question pls help me out

  73. Why are the articles so often full of inaccurate information? Or simply repeated several weeks a part as if they are new content?

    Also the “my comments” icon has not worked for days. Its hard to follow or to even have a conversation if you can’t check for replies.

    Lastly can anything be done about the maturity level of the content and presenters? Or is yahoo trying to appeal only to the Early high school crowd?

  74. My comment has to do with the new yahoo mail, I literally hate it, I want the mail classic back, it’s so much easier to use, forwarding an email is awful, you can’t bring up your contact list and just click who you want to send to like you did in the classic email, half the time I miss the contacts I want to send to. I can’t even delete a folder with this new thing that I don’t need anymore. Yahoo really messed up one of the quickest and easiest and as far as I’m concerned BEST email programs on the internet, I hate this new email, please bring back the classic email. I want my classic email back.

  75. The new version is terrible compared to Yahoo Classic. Looks like complainta are coming every minute. I have bee with Yahoo over 15 years and really hate to change but this latest update was unfortunortely not in any way presented to a customer review panel of actual Yahoo Mail customers. It has the appearance of being done by a bunch of YES BOARD.

  76. I am frustrated!!!!! The new yahoo mail ‘sucks, sucks, sucks!!!!” Why did you touch something that worked well? If it ain’t broke, don’t fix it. At least give an option to not change to the new.

  77. Your new email foremat absolutely stinks. Why you keep messing with this amazes me and I probably will be dropping Yahoo. And why don’t (or can’t) you fix the annoying apostorphe glich? You guys need to learn “if it ain’t broke don’t keep fixing it”.

  78. We have been with yahoo for years and I have never complained before to you or any other co. about anything BUT you new email format is awful, it is so bad that I cannot even express in words how much we dislike it. Is there anyway we can go back to the previous format or are we stuck with this one or, I hate to even think it, but do we have to move on to another service?

  79. It is such a pain to use the new format of Yahoo. I hope you can do something to improve it. It was so easy to use before you changed it. The pop ups for updating Yahoo and fox fire do not work for me. They are very annoying and when I click on the update nothing happens. The scrolling is also a pain. I have to sets of scrolling. I don’t know if anyone else is having this same problem.

  80. I have a problem logging in my yahoo mail account when I put my user name and password it would not let me go in my account can you help me get back my yahoo mail account please I have very important mail too see everyday.

  81. My Yahoo new beta page is the worst. I would like to go back the My Yahoo page that “I” set up. That way “My Yahoo Page” Is mine not what “YOU” Thought I might like. You have offered a user “unfriendly” set up with few options that I want. From the Blogs and Tweets this appears to be an “Epic” failure. Please provide the option to revert back to what was working for me/us in the past. Thank you

  82. impossible to contact service. do you people test new systems before you force them onto your users(customers)?
    the new email change is as bad as the last unanounced change, please re-instate the old email system.
    many problems, can’t delete trash or spam except one at a time, can’t forward and more!

  83. I have the Yahoo Weather app and live on St. John, USVI. The pictures that show up for St. John are not of St John!! It would be nice to see local St John , USVI pictures behind the weather as you have done for New York, San Francisco, etc

  84. Never mind sending me instructions on how to change passwords, I have no access to my Yahoo email accounts.

    You need to forward a password to me thru this link here, to enable me to open the above listed account….I’ll keep this
    open a while longer…please respond.

    susan

  85. lousy service , you call a number they put you on hold and 45 minutes later a voice comes on and says your wait time will be less than 30 minutes I GIVE UP will look for another e-mail supplier. to try and get help with logging on they send you e-mail DAA I can’t log on to my e-mail.

  86. my account was hijacked. all security questions reset as are alt email and phone.
    no way to send reset codes to my real email address.
    6 days ive been calling “customer service. puts me on hold for 2 hours then hangs up.
    This is a n identify theft matter. someone must contact me. without offering an accessible avenue to address this data breach Yahoo will be held liable for damages and legal fees to restore my credit, medical identity and good name.

  87. Been on hold for over 90 minutes on two different phone lines and yahoo customer service still cannot answer my call. They gave me a wait time of 7 minutes. My account was locked even though I just signed in about 2 hours earlier. Yahoo service sucks

  88. Over two and a half hours on hold and no answer. I got a third phone line and requested a call back yahoo service stated they would call me back in 6 minutes it has been 37 minutes and no call. I still have my other two phone lines waiting.

  89. Received a statement I was 1 in the que so far 43 minutes have pasted. Switching to Google just want my information store on yahoo and they can have their no good customer service.

    Michael

  90. my account will not allow me to get access to my mail on my desktop. I can access through my phone and ipad but not my desktop. I try to call and be on hold for an hour or so and the help features don’t help at all. Can you help me or not???

  91. I am totally ready to switch to g-mail. I absolutely despise all the frickin’ annoying changes made to yahoo mail…the me-person-me crap…I can’t even tell in my sent box who I sent what replies to…I have to retype email addresses every single time even though it shows up in a drop-down when I start typing it..if I click on the email drop-down, it erases it and I have to type it all over again. The other stupid thing is I can no longer sort my inbox by “From”…makes it impossible to easily find mail from someone or some company whose name I cannot remember until I see it, and the “from” sorting made it easy to scroll and find. If Yahoo does not correct this mess, I am leaving permanently…and I have alot more email addresses than this one. I will switch them ALL to G-mail. Enough of this idiocy.

  92. I have been unable to access my Yahoo account. Calling customer service is a joke. The automated voice states that they are unable to take my call!! I cannot get my e-mail. I was signed on several days ago. I went out to shovel snow. When I came back inside, I was instructed to sign in. My yahoo i.d. and password were deemed invalid!! Wow. I am not very cyber-smart, but something strange this way goes! Please help.

  93. Dear Yahoo I want you to solve my email which is giving me hard time to sign in.Whenever I open my email,it does’t accept my password.It was’t doing that before,everything was alright it started doing that about three day now.So please solve this problem for me thank you

  94. I am unable to access my account and when I try to reset my password the message “password is to weak,use a strong password”

  95. I have been unable to get to my E-Mails in over a week and have
    tried calling you, but have been put on hold for a total of at least six hours this past week, and than you come on the phone after 15 minutes or longer and say you are unable to help me at this time and hang up. Yahoo, please help me

  96. Hi I’m not sure what happened but I can’t get to my yahoo mail. Why isthat? My password won’t alow me. It said I need a new pass word why is that? So if there is change why have no one told I users about it. I think it time for Change. Time for GMail.

  97. have been trying to contact yahoo since Monday only to be sent in circles called there phone number have now been on hold for over 3 hours on my cell while they play same songs repeating every 10 seconds . how can I reach yahoo need to access email they told me to change password did so then locked me out with no avail need help not real computer literate help

  98. I’m sorry to say, I’m not happy my account has been lock for a week and a half. Was on the phone for an hour with no help. Time to move On.

  99. As requested earlier regarding my daughter,s death threaths, we as family woild also like to request that my late daughter,s facebook address be removed as soon as possible.
    Thank you
    Mrs Adelaide Mbali Goba.

  100. Right now Yahoo sucks!! I can’t: log in, change my password, get to my security question, get thru on the phone, change my alternate email or get anywhere with Yahoo. I used to defend Yahoo against any other site. Not anymore. If everyone who has problems like this would quit, then maybe, just maybe the bigwigs would actually start paying attention. The only thing I hate about leaving Yahoo is losing my email I CAN’T get to.

  101. Yahoo Customer care makes the healthcare.gov website look like a genius built it. I have been trying to get through on their customer care line for no less than 10 hrs today. They have scheduled several call backs, and no one was there. And nothing is going on, there are no issues anywhere, this is just a normal day..LOL.. These people suck, don’t use them for anything, they’re the absolute worst I have EVER seen..

  102. Dear Customer service

    My yahoo Search Mail feature doesn’t work ,It unable search the key ward that relate to my mail history, so I would like to ask you kindly assist to check it. I stuck with my work about my mail problem.

    Looking forward to your reply late.

  103. what did you do to my email account? You keep asking where my mother was born. The question was never asked as a security question, so that’s why there is not a correct answer. Please fix my email without further ado and remove the lock on it. thank you.

  104. Who was the Harvard graduate genious that thought of the TERRIBLE blue/green screen! CANNOT read a thing, PLEASE change back to a normal white.

  105. finding it difficult to log in my yahoo account and trying to reset my password but I was advise to contact customer service to reset online for me. I need you to reset my password online for my.
    thanks

  106. Every day we have a problem with our email.The problem is that, we can not send a message.Because of this we needed to change the password.What we need to do?

  107. You guys are beyond terrible. Seriously. Nobody picks up the phone, & you have so many changes I can’t keep up. This it terrible and I will NEVER use Yahoo AGAIN!

  108. yahoo is messed up. Ever since that new ceo got hired there is these big yahoo advertisements on home page and advertisements on yahoo mail where at the slightest placement of cursor, you go to their websire too much advertisements. stop it!

  109. every time I try to log on -there is a problem now I am so sick of this mess- contacted customer service – fat lot of good that did. have to wait at least 8 hours to hear from you. so my message to you is take it and stick it I don’t need it anyway

  110. Would Yahoo staff please go back to separate emails? I discuss things by email with my siblings and YOU CANNOT IMAGINE how hard it is to keep track of which message I am responding to. Please, please, please, please. Please, please, please, please. Whoever had this BRILLIANT idea, oh my, just don’t! It’s agonizing, I will sure switch to another if that doesn’t change in the next couple of weeks. PLEASE!!! Thank you.

  111. I cannot believe Yahoo has an outside company that charges a fee for problems with
    Opening a yahoo account. Maybe, I should go to gmail!!!!’

  112. I am sick and tired of trying to retrieve my password. I have sent five E-mails and you have responded to none of them.I have had it with Yahoo

  113. My sent messages are not saved in “sent” folder for a long time now . All complaining has not corrected it .
    Also when I type any address to send , it does not pop up as it use to do in the past . Is Yahoo degrading or what !
    Reaching by phone is an impossibility too .

  114. password reset and will not let me sign on to my account this is frustrating and is causing me problems with my job because i can not get emails. Contact me between 9 am and 5 pm central standard time.

  115. Please help forgot my password and have old phone number listed I’ve tried calling like 10 times and get automatic disconnected!!!!!! Please help

  116. Please help me can not get in email forgot password have old phone numbers listed I have important email and same email for years . Tried calling customer service like 10 times . The recording u get puts you on hold a few minutes then automatically disconnects ya!!!

  117. I am so furious right now I haven’t been able to get in my yahoo mail for a while someone has changed my password and customer service want even respond.

  118. only option for password reset requires cell phone; I don’t have one anymore; called, on hold for 10 minutes then msg says my call can not be taken due to high volume and am cut off !

    need online option to reset pswd

    need to be able to reach a person;

  119. While entire my passward I use to get message that ” connection is untrusted” . I wish to overcome the situation. If necessary, I do not mind to change my passward as existing today

  120. I cannot access my email , please help me , I do not want to change my password. PLease unlock my email.

  121. Why has Yahoo been down so much this past week. Every time I try to get on the internet using Yahoo (which is my preferred site) I get waiting for yahoo?

  122. My account was hacked & now it is locked. I can getting into my account at all. I have been in the phone for hrs & have been hung fr the system several times. What do I need to do to get customer support?

  123. I need to reset my password. You told me someone tampered with my mail therefore I need to reset. I have been unsuccessful. Please help

  124. I NEED HELP!! MY ACCOUNT IS LOCKED AND I CAN NOT REMEMBER THE ANSWER TO MY SECRET QUESTION!!! SOMEONE PLEASE HELP ME!!!!!

  125. Very disappointed in yahoo. continually having my emails blocked. cant get anyone from yahoo on the phone either. ridiculous.

  126. I need help with my password and I need somebody too call me on my cell phone real bad so I can get my yahoo password back working and y’all want answer the phone so would you please call me

  127. I need help with this real bad when I call y’all will not pick up the phone so would y’all call me thanks.

  128. I was forced to change my pass code. I didn’t remember it right. Yahoo solution was to send me an email to an address I couldn’t access. I did finally access it and an email I couldn@t reply to. What I found out is Yahoo is unreliable because you have NO customer service. I can no longer use Yahoo as my primary email account.

  129. After I’ve had this email address, why would you now don’t recognize it ?? I need to find Geico Ins. to pay a bill

  130. I used my Yahoo Email last week in the morning and everything was Ok. Latter that same day I logged in and a new screen appeared and was very confussing to use. The forewarding feature was difficult to use and I would rather have the Older Version back or access to a help screen that explains all of the new features.

  131. My email is blocked I forgot my password and its asking for security answer which I can’t remember please help me

  132. I hate the new format. It is confusing, hard to use, and way too
    many adds and distractions. I want to return to the old format.
    I agree with most of the above comment. My issues are very similar. I do not want to have to change.

  133. Hi, Finding the new e-mail format confusing, especially the sender column…is it from ME or to ME…why is the ME there? There must be some reason you did this but I don’t care for it.

  134. I can’t access my account from my iPad, it’s almost two weeks. I can access my email from the computer but not my iPad. I need help.

  135. please i forget the name of my oncle i used when i was opening the acount please help me unlock my acount.

  136. I have clicked remove app for LIVE on my tool bar I want it off I did not ask for it no one at yahoo will help me get rid off it what kind of service is that

  137. I have Yahoo as my home page and I know that by what I look at you suggest articles I might be interested in. I love animals and I love to cook. I however don’t want to read articles about eating dogs? I love all kinds of animals, but I don’t want to read about dog fighting. See pictures of mutilated pets or the horrors of animal testing. I know your computer program is picking up on the words “dog”, “cooking”, “cat”….. You should however have a little bit better screening process on why I am saying I want to see less of something. Your choices usually are things like you want to see less about animals?, cooking? Really this is the best you can do?

  138. I have spent a few hours trying to call customer service and it terminates my call after roughly 6 minutes. It keeps asking me for the 8 digit code given to me when I signed up. Well, I am an original member so I have no freakin clue what my 8 digit code is from so many years ago. I am so frustrated at this point at the inability to get someone to help me!!!! ANSWER THE FREAKIN PHONE!!!!!!!!!!!!!

  139. The was the most difficult account to set up. It does not tell you the problem with setting up an account.
    Terrible Terrible Terrible
    Worst customer service by far!!! 32 minutes and counting on hold with customer service.

  140. Yahoo mail is impossible. What does Me-Me mean? Very difficult to find past e-mails. Can not scroll error message file too large. Have 30 e-mails to one company and can not get in to choose an e-mail. Shoot the team that thought this e-mail system was a good idea.

  141. Can you please tell me why you have so many articles from other sites? Not able to comment on anything unless you join their site, and there are to many to do this for. Yahoo has change so many things lately and not for the good.

  142. If you don’t stop placing these large intrusive ads over my work, my everyone in my family will switch providers. I have complained about this before, and your intrusive ads just become more profuse and more intrusive.

    I use my computer to work. Get off of my screen! Again.

  143. Unable to access my mail due to it no longer being recognized as valid. It has been the same for years. Followed all online directives to no avail. Spent hours and days holding on for a person to pickup at the customer service number. Security questions were set up on 2009.I’ve tried every uncles name dead or alive and all are wrong for my favorite uncle. The second question is never asked. I don’t have a phone or another account attached. I have to have access to my e-mail for I have a great deal of information related to my profession that is crucial.

  144. I live in Dubai and have tried repeatedly to contact you as my sent box has not stored any email since the 3rd of July.
    I have tried calling the time difference is – 10 hrs
    Can your group please restore my sent items so I have a record of them.

    Your new system does not answer my question, my personal feelings is your system you had 6 months ago worked perfect.

    Kindly restore my sent itmes so I do not have to cc every important email to my work address

    Thanks in advance

    Rob Elder

  145. Can you restore my sent items since the 3rd of July I have tried repeatedly to contact you on your new system and it has not been possible

    Thanks in advance

    Rgds

    Rob Elder

  146. Your recent change sucks!! BIG TIME!! Most of the time I select a topic and there is no information or link leading to the information! Comments are gone for the most part! This is SO TYPICAL when a website revamps itself! Why do you ruin what worked? Makes no sense. Hate your site now. Changing to MSN. If you ever fix it, please send me an email. Otherwise, Yahoo does not exist for me!

  147. Yahoo has become unreliable as an e-mail provider. They change their system often each change seems to make it more awkward, they seems to be down several times a day, several minutes each time, and e-mail program changes make their system more difficult to use while becoming less user friendly.

  148. Your email application suck! I have never been so frustrated with anything as much as your new email site. Between things bouncing around all over the page, losing letters, blue covering my words and constantly having to do everything over and over again. I hate it!!!! Why do you feel the need to constantly change things. Just get used to something and it changes again. STOP ALREADY WITH THE CHANGES!!!!!

  149. Your Yahoo customer service system is the worst service I have ever experienced. On your phone line you keep your callers on hold for an extented period then tell them to send an email. In spite of the repeated recording that “you are important to us” your actions contradict this claim. Clearly you have no interest in your users.

    Your Yahoo online help has a number of pages to search though in order to be able to even comment or send an email. And I anticpate that even then it will be ignored or at best responded long after the user has switched to another service.

    What started this latest rant is your deletion of the access to my bookmarks. Your online service instructed me to reload the yahoo tool bar. I did now there is no entry on the toolbar for bookmarks. When questioned the system repeats the instruction to install the Yahoo tool bar. This is a classic example of an endless loop. Does anyone care at Yahoo?

    I don’t wish to be forced to transfer to another service and go through the inevitable learning to us it. But it appears you are giving me no alternative.

  150. I have just spent 30 minutes trying to renew my account with yahoo after fruitlessly trying to verify that I had change my password yesterday. Your site is hopeless. And you have just lost a customer. Why don’t you learn from google?

  151. I am unable to use the “rich text” in my e-mail…I am only able to send e-mails using the “plain text”. How do I recover the ability to use the “rich text”?

  152. I started w/Yahoo about twenty years ago and have beenvery satisfied until your latest little trick requesting my password be changed for my mail account. Major hassle. I know this makes little if any difference to you but Google here I come and hopefully thr majority of your clients will do the same.

  153. I am sick of Yahoo and all this security crap…every single time I go to log into my email, it does not take my password…EVERY SINGLE TIME!!!!! I do not have time for this crap and I am changing to gmail as of today..and when I try to call no one answers after an hr on the hone…This is just stupid…yahoo is not the only email address out and you sure do need better customer service!!

  154. Trying to keep my cool. Cannot access my mail or provide password required. Yahoo appears to be unreachable. I’m stymied. Any help available? Charles H. Kelley, Ph.D.

  155. I am unable to find the “TOOLS” option. I want to change the language to English. Please help with this issue. I am on vacation in Costa Rica and need English.
    Thanks
    Charles

  156. You have changed my email format so drastically..it is impossible
    for me to use at this time…just read the message b-4 mine and
    my sentiments are exactly the same!!!

  157. Your new horoscope site is horrible. It is difficult to read, not as much information and very disappointing. Last time I check it out for sure.

  158. Incident # 140809-010083….The worst customer service ever, I will never use Yahoo again.
    And don’t send me one of your stupid canned responses!!!

  159. IMPOSSIBLE TO GET INFORMATION!!
    MY MAIL RECENTLY DECIDED TO GO “NON PRINTING”. NO MATTER WHAT I DO THE MAIL CONTENTS WILL NOT DISPLAY.
    I HAVE NO IDEA WHY THIS HAS HAPPENED. LT IS PARTICULARLY DISCONSERTING WHEN YOU RECEIVE PASSWORD HELP THAT WILL NOT OPEN.

  160. Absolutely worthless customer service. But I am stuck with Yahoo since I cannot easily change my client list.

  161. If your program keeps asking for my mobile number I am going to cancel my acct and go to Google Mail. Please give me a button to push that says “Don’t ask me this question again”

  162. I absolutely hate your new email update! Since you’ve combined email postings, its nearly impossible to find older emails, forward singular emails, or save emails in files. The string of emails is the dumbest addition you’ve made and its nearly enough to have me switch to another service. Please change it back or at least give us the option to unbind the email strings!

  163. Every time I come to Eastern Europe, Yahoo denies me access unless I remember an 8 year old secret incantation. Just let me use my email. I’ve been here for over 6 weeks and can’t use my email. How about it!

  164. Im trying to log in to my yahoo to recover my password after someone hack into my 3facebook account and its not logibg me into yahoo omg

  165. I was on the line for a representative for 17 minutes and then I hung up. I think Yahoo is so bankrupt that can’t AFFORD to hire representatives for its customer service. Why do I use Yahoo when it sucks so bad then? The answer is I don’t! I just need the password for my old old account which I haven’t used in years, and Yahoo is so dumb (daah) that the only way for getting back my password doesn’t work for me and there’s no other way! Because Yahoo was my first email server and the email address I provided when creating my account was fake! Common, you guys could do better than that! How about me answering the security questions, etc, and get back my email account??

  166. my yahoo is blocked and i need it to fill forms in norway am from ghana.this no 18007302669 and reference no 43282755 was given to me and have tried ever since its not going through, please do open for me thank you. m

  167. you guys as far as customer service are the worst. two 12 hour lock outs now my job is in jeprody and you dont answer phone no way to contact anyone you suck

  168. They are the worst company and email there is on the internet. They violate your privacy, they break consumer laws and refuse to address any issues providing you can even email them. You can’t call it doesn’t work. If you have yahoo email take everything you need out of your account and go elsewhere, where you don’t get screwed and violated

  169. My email was compromised on or around August 11 or 12th. I changed my password and my emails was forwarded to a fake email on the 13th, on the 15th when I discovered this because I hadn’t received emails since the thirtieth, I deleted the fake email from my profile and I’m still not receiving any emails. I have been on hold trying to get through to customer service three times this past week including today and only left on hold any where from an hour to two hours still no help. Very frustrated and this is very poor service. Oh by the way if you respond I still can’t receive emails so I certainly can’t see your response.

  170. My new e-mail messages are not in BOLD Lettering as in the past, it’s very difficult to recognize what is anew e-mail from an old opened e-mail, WHY!!!

  171. to whom it may concern i am having trouble opening my yahoo
    messenger. the password i use for my yahoo mail is the one i tried to use for my yahoo messenger. i cannot get my messenger
    to open. i need some help. so hope to hear from you soon. i aslo sent my phone number for someone to call me and let me know how to solve this problem. i hope to hear for you soon thank you ]
    Sandra Ball

  172. -Yahoo

    I am constantly amused at your conservatively biased headlines and stories. Quite frankly, your stories are lackluster and one sided everytime.

  173. Good afternoon: I haven’t been able to check my email on my pc or anywhere else since last week. I totally forgot my password and yahoo has been sending it to a recovery email address to which I no longer uses. Please assist me in obtaining my password or reset it. I also have a ref# that I should use to verify myself. thanks in advance.

  174. Your website failed miserably tonight during our draft. Embarassing in 2014.
    Massive failure.
    Leaving this Fantasy carrier.

    you should be Embarassed.

  175. It makes me re-log in my password many, many times. One day (today) it made me log in 25+ time while trying to read ONE email. I have an alternate acct., that I’m going to reactivated than in NOT yahoo.
    I wish ISL had a yahoo account, there would be no hope for them.

  176. I have been a Yahoo subscriber since the mid-90’s. I h ave had the same email address for almost 25 years. i have never had the problems I have today. It is ridiculous!! I cannot get anyone on the phone for assistance. The CAPTCHED security stuff will not take my submission DESPITE know it is accurate. FRUSTRATED. After 25 years, I will be changing emails. Unbelievable.

  177. please help me ,i sign up a new iTunes account with a new yahoo mail ,but now i can’t go I’m to the yahoo account to click my mails,but i can’t use it to go in to my iTunes or App Store,i don’t know why ,i need your help,thanks

  178. Out of all search engines out there Yahoo has the WORST CUSTOMER CONTACT SUPPORT. you can NEVER reach anyone. Why have it????

  179. How do i get any help same old same old NO HELP .Can not get into my mail try ed everything can not get help.Is there some one to help me &. PLEASE HELP 83 yrs not easy to remember all the names. Try ed the phone number just keeps hanging up after i waited 30 to 45 min.Not a happy camper I need to get into my mail

  180. I’m having the same problem as everyone else. Email problem, no response from Yahoo. Have sent 2nd request. I have no email, no
    contacts, no folders. nothing. I use this as a business acct & it’s really bad that I cannot use it. If this situation doesn’t improve immediately, I will no longer be using Yahoo!!!!

  181. trying to call help desk they put classical music for long minute waiting killing my time too much waiting period can notreset my password

  182. hi good day i have a problem with my password i forgot then i try the other steps to do then there is 2 questions to answer but i forgot it pls. how to activate my yahoo mail pls help me what are the steps to do?

  183. Dear Sir/Madam,

    Good Day

    I would like to thank for all services provided to all people around the world. I have received several emails informing me from different addresses pretending that they are from Yahoo services,requesting me to update my mail box to get more space through a file which has been attached ,otherwise my account will be locked .they have sent me several warning emils .Please let me know if I need to perform any action in this respect or how to be sure these emails are from Yahoo Inc.

    I ‘m looking forward to hearing from your good company.

    B.Regards,
    M.Mohseni

  184. After many years of having yahoo as my home page I cannot stand the contant pop ups for your advertisements anymore and am changing to google. I am not alone but have held out longer than my friends. goodbye

  185. I have been having troouble signing in to my yahoo. It keeps saying my password is wrong. I just want to be able to sign in to my yahoo. none of the alternate emails are active and the number on it is no longer active and it wont let me do my question thing. Ive called every number i was given and i keep being put on hold for 15 minutes and no one answers… ever. Someone help

  186. Vague choices on how to complain about a problem. Vague or no choice at all. I think you hope I will get tired and go away. Makes for “Poor Customer Service,” also, I gave my own email as the alterante, how the heck did you get one of the business accounts that DOESN”T BELONG TO ME AND CANNOT BE USED TO CONTACT ME????????????????!!!!!!!!!!!!!

  187. Required fields were answered, you have vague choices on how to complain about a problem. Vague or no choice at all. I think you hope I will get tired and go away. Makes for “Poor Customer Service,” also, I gave my own email as the alternate, how the heck did you get one of the business accounts that DOESN”T BELONG TO ME AND CANNOT BE USED TO CONTACT ME??!!??!!??

  188. I don’t know how soon you will be able to get to read this.. However, I cannot express how inconvenient the “upgrades” to home page and mail are.. It is becoming more and more difficult, if not impossible for me to view old emails that happen to contain important information.. And correspondence that involves one recipient that I try to forward to another recipient, ends up receiving all emails under that email address, even when I think I have isolated the one that needs to be sent.. This is causing much distress in that some emails are personal while others aren’t.. Hence, not all info. should be shared.. Confidentiality Rights/ in that, a blanket email that I forward out of one conversation ends up forwarding an entire set of emails to another.. How do I explain that to HIPAA?? Shall I refer them to you??

  189. I don’t know how soon you will be able to get to read this.. However, I cannot express how inconvenient the “upgrades” to home page and mail are.. It is becoming more and more difficult, if not impossible for me to view old emails that happen to contain important information.. And correspondence that involves one recipient that I try to forward to another recipient, ends up receiving all emails under that email address, even when I think I have isolated the one that needs to be sent.. This is causing much distress in that some emails are personal while others aren’t.. Hence, not all info. should be shared.. Confidentiality Rights/ in that, a blanket email that I forward out of one conversation ends up forwarding an entire set of emails to another.. How do I explain that to HIPAA?? Shall I refer them to you??.. Additionally, it is NOT more convenient to have yahoo linked to smartphone.. Especially when I am sitting at my desktop to print documents.. It seems that when my phone is on, “yahoo does not respond” to my login..

  190. Yahoo support needs to get with the program. I have been on the phone for two days now with a total of 8 hours. And this is just to reset my password that will not go through and I did not change it. Get real Yahoo hire more support teams to help out.

  191. All I get is our call volume is high. It does not matter what time of day you call, you NEVER get a customer service rep.

  192. Why can’t I watch a movie preview when I click on it? When I see a movie I might like I have to go to a different screen to watch a preview instead of just clicking on the movie and watching a preview. It’s annoying and stupid.

  193. I am having a problem deleting on my email account, it does not let me delete any of my email when I want to delete in large numbers.

  194. my friend Billy Ali has an account at yahoo.com

    Unfortunately he has forgotten his password and the recovery email he has registered does not exist and he did not put a phone number to the account,

    He has also forgotten his security questions

    Is there anything that we could do to assist him please

    Thanks
    Michelle

  195. Dear Officer,
    I am requesting to retrieve a old mail sent to me sometime in the month of June 2012, please advise. Is Avery important mail which I accidentally deleted.
    Thank you.
    Jonathan Toh

  196. On 0810-14 I received a request to update my e-mail yahoo account. I followed the instructions which included resetting password ect. However since this date I have not been able to access my account. I would like to go back to my old e-mail contact information. I even tried phoning customer service but was put on hold for over 7mins with no response of an operator for assistance. Please send me hard copy instructions to fix this problem. “Thank You”

  197. I just got an email stating that I want Yahoo to terminate my email and I have done no such thing!!! I have forgotten my password but to change it I don’t have the option of security questions! Where is that Option so I can change my password, only has an alternate email that I no longer use and that’s it.

  198. I am getting a little upset with yahoo.mail. My husband hasn’t been able to get into his account for a few weeks now. He hasn’t changed id or password. I have tried calling the help number and get disconnected. There is no email address to contact for problems. I would like this resolved. I have tried all the online help info to no avail.

  199. I cant open my yahoo mail the one connected with my account on facebook,the facebook team told me to confirm my facebook account on yahoo mail,the problem is I forgot my id and the contact number registered on my yahoo mail is no longer active. please help

  200. I cant open my yahoo mail the one connected with my account on facebook,the facebook team told me to confirm my facebook account on yahoo mail,the problem is I forgot my id and the contact number registered on my yahoo mail is no longer active. please help

  201. One of today’s Yahoo headlines began with “a beheaded reporter’s ….” Congrat’s to Yahoo. You have become the equivalent of Fox news. Is this the best Yahoo’d writers can offer? How about showing a little respect for the reporter and his family? Tabloid trash.

  202. Yahoo issue, I would like to inform you that yahoo does not accommodate for Fiji residence as every time you put a Fiji based number it keeps on saying non valid number. Can you fix the problem yahoo!

  203. I have been trying for at least 4 days to acquire some help with our website. Finally I mananged to talk with someone who helped me although I had trouble understanding the gentleman. Now I need to change our old email to the new one so I can reset the passwd. for our website and of course there are numerous email addresses to try and phone numbers. The tech support number I tried did not respond nor could I hear the tech since the connection was so bad. How are should this be?? Evidently Yahoo wants to make certain you don’t contact them for help. What possibly could make a company cause such frustration that a customer has to have headache medication at the end of the day.
    I would so appreciate an email on how to change our email address so I can reset a website passwd. Any response. I doubt it.

  204. In reading the other comments, I see I am not alone!!
    Come on Yahoo! If you want to grow as a business, customer service ranks very high! Providing simple and correct information to customers makes them smile and pass along references to other people. Fix the problem. Care about your customers and provide simple help. I don’t want to have a headache every time I need to contact you.

  205. 2 things:

    1st: When are you going to update the Movie, Box office?

    2nd: Why have you made it so hard to make comments about movies? I hate not having any feed-back on how we the movie go’er see the films.

    Thank you.

    • Your handling of the Firefox issue was the poorest way to notify the customers. Just closing down the server to Firefox users with no advance notice or reasons for doing so shows how thoughtless you really are. Has Yahoo gotten too big. That can change just like the NFL will.

  206. I am totally and completely done with your sorry ass site. I have been with Yahoo for over 10 years and your customer service is worse than Comcast. How is that even possible? Well it’s because you have absolutely no way to contact you guys!! You lock my account and tell me I have to call your customer service to rectify it just to be hung up on after 10 minutes every time! I have tried so many time to contact you guys just to get a email back that your email no longer works. So basically you have NO customer service to help customers. Let me make this clear for you Yahoo. You’re pathetic excuse for a service.

  207. Am having lots of problems this week with Yahoo..it won’t download correctly and I usually have to close it several times before I can view my mail. Also while waiting I keep getting the WAIT or notice that yahoo is experiencing problems. If this continues or expected to continue advice so that i can find a better browser. Also, when it finally opens up it doesn’t show items just words on left side.

  208. Hi, I can’t access my mail account I have answering the secret question, but unfortunately u guys re not linking up, u keep referring me to go to an email I have not being using for a very long time. Please I need my yahoo mail back, I have a lot of unread messages, and most importantly it’s my official email address, I am pleading to your good selves to do something asap.

  209. I have had no luck getting thru to my ymail account, no one actually returns your call, they just tell you they will call back then when they do you are put on hold for over 20 mins. I just want to be able to log onto my account and clear out all my emails. This is an extremely unreliable service.

  210. this has been my e=mail address for over 15 years and now I cannot get in today….. I call csr on hold 1 hour then the call was drop from your side I try e=mail and I got a 3rd party that wanted me to give them control of my computer you need to do a better job with csp that work for yahoo not a 3rd party please respon back so I no you are listing to my concern

  211. I would like to know why?
    Yahoo cannot come up with a way to BLOCK the Spammers from spaming me again!
    Once I identify them as spam, put them in my spam file, and then hit delete!!!
    I feel that once I do that they should NOT BE ALLOWED to keep spaming me and you!!!
    I have better things to do that to keep deleting my Spam folder every day with the same old spam messages….

  212. I have had Yahoo as my first page on all of my computers (personal and work), however, lately I’ve noticed that more than 1/2 of the “articles” are advertisements. I find it annoying and frustrating. Please stop or some of us will be forced to go to Google or MSN or…well, anything else!

  213. Emails keep disappearing for no reason. I guess it’s time to try a new email server. It would be nice to know why they disappear. It has been happening for the last couple of years but I lost 3 this week from the same person. I read them and poof they’re gone with no explanation.

  214. i been trying to reset my pw for 2months and having a difficult time doing so i tried everything and nothing is working getting a lil po because when i call customer care i get hung up on after being on hold for 30+mins i just want reset my pw why does it have to be this difficult to do it

  215. I have not been able to access my E=mail. I did re-registor cause I was hacked.I did change my password on this PC but I have been having trouble connecting to my e=mail. I tried calling but had problem with no response at the other end.

  216. Regarding Dancing w/the Stars skimpy outfits – most of the women’s outfits are questionable, but decent. I have seen less sometimes walking around the mall. Juliann’s red sequined out fit (even without the body suit is more that is worn on the beach, and she has the body for it). I parents think too out of line – do not watch or send the kids to their room for a hour. Most of the women wear some type of body suit. Parents have a choice, use it.
    — My Biggest complaint with this is that I do not twitter or face book only normal email – I had to find a way to comment on this – we shouldn’t be required to use social networking, twitter or facebook… Hopefully you will relate to this and correct the problem. Thanks for a response

  217. Regarding Dancing w/the Stars skimpy outfits – most of the women’s outfits are questionable, but decent. I have seen less sometimes walking around the mall. Juliann’s red sequined out fit (even without the body suit is more that is worn on the beach, and she has the body for it). I parents think too out of line – do not watch or send the kids to their room for a hour. Most of the women wear some type of body suit. Parents have a choice, use it.
    — My Biggest complaint with this is that I do not twitter or face book only normal email – I had to find a way to comment on this – we shouldn’t be required to use social networking, twitter or facebook… Hopefully you will relate to this and correct the problem. Thanks for a response

  218. CANNOT GET ANSWERS AS TO WHY CANNOT SEND REPLY OR FORWARD E-MAILS PLUS EVEN THOUGH I KEEP SHANGING MY PASSOWRD IT SEEMS AS THOUGH SOMEONE IS MANIPULATING MY E-MAIL (I.E. FORMATING CHANGES, SIGNN OUT OR LOG OUT INDICATORS MISSING….ETC.)

  219. I am a person who loves change. Always changing everything in my home, office and simple everyday life chores. But what you have done with the Yahoo home page is totally disgusting and I will no longer use it for my home page. I explored it for a long time before coming to this conclusion and find it difficult to read and follow, difficult to find things I like and overall unpleasing to the eye as well. My eyes jump all over the place as does your format. Stinks!!!! Goodbye.

  220. the word overlord is spelled overload in article Beware The ‘Cobra Effect’ — Why Some Incentives Backfire So Badly
    by Business Insider 1:37 mins
    The authors of “Freakonomics” and “Super Freakonomics” have a third book called “Think Like A Freak.” In this book, Levitt and Dubner reveal the strange way the world works, and they offer prescriptions to help change the way you think about and solve problems. They share the lesson of the “cobra effect,” where a British overload offered a cash bounty to capture the deadly snakes in colonial India. What he didn’t anticipate was how it would backfire, giving rise to a scammers’ industry of cobra farming. Correcting the problem presented a new challenge.

  221. Dear Yahoo:

    For the past week, everytime I sign into to my email account, I have to reset my password. Is there a glitch in the system? What can I do to stop this? Please help me :(

  222. after I click something in my yahoo mail it change to the basic mode,
    it reads you are seeing basic mail because you are using an unsupported internet browser,
    when I click where sows update your browser it only show Firefox but Firefox browser causes some of my site I belong to have virus which don’t allow my site to open but my yahoo mail came back as ok but I had to uninstall Firefox so I can use my other site’s but I back to the basic yahoo mail, can someone help because as it is I really don’t like it being a basic one I will uninstall it if I cant find out what’s wrong.

  223. I think yahoo had the worst customer service because you can’t reach anyone and they don’t
    Give you An email to write to…this makes no sense.

  224. My email was hacked. I had received an email yesterday seemingly from yahoo saying yahoo was holding my emails because I had not updated my account. Since I have been forced to update my yahoo account to the “new” yahoo (I prefer the “classic”)yahoo had given me a pretty hard time about that and held my account hostage until I chose to do so. So when I got this email yesterday, I figured it was Yahoo holding my account hostage again. Not so. Spam went out to everyone in my contacts folder. My contacts have been deleted, emails from my inbox have been deleted, my yahoo account is frozen, I am not getting any emails. I have solicited help from yahoo and have been on hold for THREE HOURS. I did fill out 4 different forms on line (one for hacking, one for deleted contacts, one for deleted messages, one for frozen account) and of course the first thing I did was change my email address. The yahoo site says it can retrieve emails and contacts depending upon how long ago they were deleted but considering I have been on hold for 3 hours I have little faith that Yahoo will get to it in time. I am so frustrated with Yahoo and the situation.

  225. I have subscribed to Yahoo Mail for years and the sign in process has become worse almost on a daily basis. I am at the point of abandoning Yahoo for another service. Each time I try to sign in I am told something is wrong. I go through the laborious process of changing my password and am congratulated on doing so but the next time I try to sign in it tells me it is wrong. I go through the whole process again and the same thing happens. I am sick and tired of this. Either get your system working right or I am out of Yahoo forever.

  226. For the second time I shut down my computer and had a hard time logging into my e-mail. Now I’ve lost my contact list. Jeez – when you “update” it sends my computer into a tail spin! Thankfully I still have my iphone with the contacts in it!

  227. In reading the comments (some) above it seems I’m not the only one having this problem! Common folks at Yahoo – your the technical people – FIX THESE PROBLEMS!

  228. why can’t I sign in to my yahoo email with out going through changing my ass word I don’t want to change my pass word

  229. Dear Yahoo, please stop sending me notifications to my comments on your news stories. It’s too hard to navigate to them after one or two minutes and multiple comments, your site should be able to auto locate replies but you have to wade through thousands to even find the reply if you CAN find it. I’ve not had much success locating the replies. I’m not going to comment on anymore for that reason plus there’s too much name-calling and profanity from those that disagree with my point of view. Liberals are the nastiest people on the planet, when they don’t have an argument, they just start name-calling and seem to be incapable of having an intelligent conversation. Donald

  230. I think I need to try another service, I’ve had Yahoo as a home page for about 15yrs. and the spam doesn’t work right, I identify spam but keep getting spam from same places, CONTINUOUSLY! Once upon a time I didn’t get much, but now it seems to be about ALL I get. Plus, when commenting on news articles you send me bunches of notices that someone has replied but after the first few minutes, it’s very difficult to find and most of the time I CAN’T find the replies. I think I’ll try Google.

  231. i forget my password in my trying to reset it the cord was not sent on time to my phone and i cancel it to try again i was told that i have to contact yahoo customer care before i can do any thing on my id

  232. what the heck is wrong with yahoo? if i put in the wrong pw couple times it leads to that put in the correct code below thing and i do put in the right letters and numbers and no matter how many times i do it, it tells me its the wrong code.! so frustrating. Now i have to wait until i can check my email..

  233. you have the worst customer service ever! I have been on hold for over and hour to deal with a major security issue regarding my email. Absolutely miserable! I will be converting all of my services to google. nothing works on their password reset site, can’t get any verifications correct – even when the audio is played, won’t allow online resets and the list of issues goes on!

  234. I already sent an comment, but I forgot to say that I have no access to Yahoo because yahoo is not recognizing any password so you have to call me or send an Email through google.com.

  235. I already sent an comment, but I forgot to say that I have no access to Yahoo because yahoo is not recognizing any password so you have to call me or send an Email through google.com.

  236. When did Yahoo turn convert from a non-biased source for information into a left wing propaganda machine?!?

    Can’t tell you how annoying it is to see the Huffington Post nonsense on front page every day. I’m not asking for FoxNews, but geez can we get some stories from both sides?

    Makes a guy want to change his email address…. gmail account is starting to look appealing!

  237. Worst customer service on the planet. Tried for 3 days now to call their service center. Since AT&T password/account merge my life has been a nightmare!!! I’m told by ATT that I can unbundle my email account but I have to log onto my Yahoo account. Yea, been trying for weeks now. These guys are the worst!

  238. Question – Why do you even post videos on your articles? Literally 9 times out of 10 when you try to watch the video an error message pops up saying “We are experiencing technical difficulties. Please check your internet connection or try reloading the video. Otherwise, check out one of these related videos:”. I work front desk at a hotel, there is nothing wrong with our internet or its connection. On top of this frustration your advertisements before each video always work. And i mean ALWAYS. So your telling me that a useless advertisement telling me what car i should buy will work 100% of the time but the main video for the article that im actually interested in wont? What is going on? And i notice its mostly important videos that are being blocked, or as you say “technical difficulties”. Especially videos that might hurt the image of a certain company or person or our government. But when it comes to stupid cat videos or mindless movie jargon, oh those work fine. I go to yahoo every day and get my daily dose of news only because i have an email account with you. But for the longest time now you have been nothing but an aggravation, even with your new look (which by the way, not so great) you cant get a simple video connection up? Come on, seriously? I don’t know what you guys are doing but your not doing it right.

  239. Hi,
    I have a problem signing into the aforesaid yahoo account. Whenever I’m trying to login to my above mentioned account, its showing that either I’d or pwd’s incorrect,I changed my pwd 4-5 times when this happened. And again when I’m trying to log in,its the same problem again. pls help me overcome this problem forever.
    Thanks & regards,
    Syeda.

  240. I was wanting to know what my password was so I can change it… and I cant do that untill I get the password I cant log on

  241. Hello Yahoo,

    On September 13, 2014 I placed an order with wwe back issues.com and they billed my card for $8.86 on on the 23rd and I never did receive my order. I e-mailed them and told them to cancel my order and I asked them for a refund. I received an e-mail from Yahoo asking me to evaluate this company pertaining to my order. I’ve completed your survey, and have e-mailed you about this many times without ever receiving any contact from you.
    I just went on to your website and found this contact information:

    Contacting Yahoo Customer Service Center

    Yahoo could be considered the second fiddle to Google in terms of Internet properties and ad integration. While Yahoo is a huge company they are nowhere close to the size of Google and they offer fewer customer service opportunities. With that said, we were able to find customer service contact numbers more quickly on Yahoo than Google because Google and associated Google properties have a tendency to push customers into a peer-guided forum or FAQs section to get lost before offering a phone number as a means of customer service.

    Is this some kind of a joke???
    I called this phone number and it is no help at all, it’s just a run around.
    Is this how you take care of customers at Yahoo?

  242. I find it very frustrating when scrolling the home page to repeatedly see the same news info time and again. For instant the Hillary story about the heckler was repeated twice, the story about the Princes of England and much more. Why is the same story line repeated over and over again. It is so unnecessary and takes forever to get to the bottom of the page.

  243. just to let you know… I hate the new yahoo home page… Is this a joke or what. Why would you design such an non user friendly home page. How do I get yahoo classic homepage back?

  244. I tried to find yahoo customer service for help, but i cannot find it.Therefore i use this forum to voice my comment.

    I have a problem with my password yahoo email.I tried to settled it on line , but failed . I was asked to contack yahoo customer service ( massage in computer ) Please help me to settled and solve this problem.

    Thank you

  245. i tried to find yahoo customerService Centre , but i cannot find it. There for i use this forum to voice my comment.

    I have a problem with my password ID ( cannot get )I tried to settled it on line but failed .I was told to contack Yahoo Customer Service Centre (computer massage).

    Please help me to solve this problem.

    Thank you

  246. Pliz whoever is resposible cud you remove this security yhing on my acc..cant remember nick name for my daughter that i gave ..

  247. I would like to know when this constantly changing my password is going to stop. You have made me change it 10 times this year. I think it is totally unnecessary and a big pain in my —. Who can anyone remember their password when they change it that much. I have two other accounts I had to change once. Why this account Please stop making me change it all the time.

  248. The new banner page I’m getting for YAHOO sucks.

    It is not attractive poorly designed and will probably lead to my change of my home page. Maybe you should hire a designer with a little bit of style and imagination.

  249. Do not post adds for upgrading my email any longer. Especially when they obstruct me from checking my email. Email is the only use i have for yahoo. If I wanted all the other junk, I’d get a fakebook. If all the extra junk continues, I’ll have no problem getting another email.

  250. For two nights in a row you clowns have blocked me from my email account with a cluster of advertisements. I have a hard enough time trying to utilize this medium without some smartass computer nerd making life difficult for me. Please, please, please . . . pretty please, just let me use my account with the simple password I can remember. I don’t own a damn cell phone — I don’t intend to own a damn cell phone. They’re a damn nuisance and really damn dangerous when you use one while you try to operate a motor vehicle. I don’t want to sign up with Publisher’s Clearing House — they’re a bunch of damn crooks — don’t want to have anything to do with any stinking fantasy sports leagues. If I want something more than I am already receiving from my email account, I will ask you for assistance. In the meantime, please let an old Vietnam-era veteran use this medium at HIS comfort level, not YOURS!

  251. Unable to access Yahoo account which has been established 8 years ago – the secret question/answer does not sync with the correct information and access password is blocked, though it was NOT changed recently. Unable to access anyone in customer service – please advise.

  252. I hate, hate, hate your updates and cannot believe after loving your services that you have made it much harder for me to access my emails and all the “updates and histories” that you think that you have given me a better product.

    The fact is that your new method with all the “history” may have been a good thing in your minds but it sucks If I deemed a communication important, your service gave me the option of creating a folder and placing it there when I wanted to review story of itt there. I put the messages that I deemed important into a folder. If it was’t important, it was deleted it didn’t carry forward. But this is irrelivant to the changes to the whole website. I am old school but with be totally reviewing my choice of internet providers because now I hate yours and will be changing my internet provider unless you will consider going back to your “old school” selection’ Do not provide me with any other options; I was fine with your old owns.

  253. I need help resetting my password. The email accounts I have in file is no longer valid so I’m unable to get the email to reset. I do have access in my iPhone to my account, however I need to upgrade my phone but need to reset my password before doing this. I have call 1800-318-0612 for two weeks now but still no answer.

    Can someone help me please??????

    Thanks

  254. Dear sir,
    i unable to login yahoo mail on my mobile, because i was changed settings to not open with other. i able to open my mail at my laptop and pc. but i unable to open on Mobile.
    please write soon. what settings can i change to check mail on my mobile?
    thanking you.

  255. Your previous email site worked great. I could look at many more emails at one glance and delete as needed. This so-called new email that Yahoo has forced us to use is 100% busier to glance at, more awkward to use and altogether off-putting. I may decide to use another site that’s user friendly. I don’t understand what your point was in changing and is forcing me to go to a new email site that may end up replacing Yahoo.

  256. ridiculous service it’s been 2 days and i’ve tried every way and my email is still not availble not right and then i’m calling way before your open and there’s allready a high call volume try on line help nothing at all no help from yahoo is that the way you treat your customers

  257. I have clicked on every possible link to find customer service email, and still can not find an actual email to ask about why I can not get ads to stop showing up in my email. I have opted out of everything I can think of and still get unwanted ads in my email, can someone please tell me how to get them to stop

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