Contact XOXO.com Customer Service

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Contacting XOXO.com Customer Service Center

Contacting XOXO.com Customer Service Center

The largest demographic purchasing apparel online is women. XOXO.com caters to the fashion forward woman looking for stylish clothing and accessories. The brand was founded in 1991. Subsequently, XOXO became one of the leading brands in the world. Through mergers and acquisitions, XOXO is now a part of Global Brand Holdings. Although the company is a part of a larger holdings group, the level of customer service has not diminished. Customers can reach out to the customer service department by email, traditional mail and through social media.

Contact Info:

Phone Contact Numbers

  • There is no customer service number available on the official website.

Mailing Address

XOXO 6000 Sheila Street Commerce, CA 90040

Official Website

Customers visiting the official XOXO.com website http://xoxo.com/ are redirected to the Macys.com website. When you arrive at the Macys website, you can shop by style and price point. You can also search products based upon size. There is little information on the official website due to the site being redesigned. If you need assistance with website issues, you can send concerns to the customer service team using social media.

Social Media

When we looked through the social media pages of XOXO.com, we noticed active conversations between the customer service team and customers. With the thousands of conversations on the various sites, we have to note that all of the questions and concerns were addressed, even the complaints.

Customer Service Email

The email address listed on the website looks as if it is used specifically for the sales department. We sent a message asking if the email address is for sales or if customers could send general questions and concerns. We received an automated response stating a customer service representative would answer our concern within four (4) business days.

Our Experience

When a website undergoes a redesign, there is little to no information available on the website. After an extensive Internet search, we decided to reach out to the customer service team through social media. We sent a message through the various social media pages asking about a direct contact to the customer service department. Although the average response time was less than one hour, we did not receive a response. This made for an unpleasant customer experience. When you connected with the customer service department, what were your feelings? We would love to hear from real-life customers just like you. Share your thoughts with us below.

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